5/5
TrustpilotExcellent service from beginning to…
Excellent service from beginning to end, kept informed all the way though.Definitely 10 out of 10.
Agent replied · 25 October 2024
Thanks James, 10/10 praise indeed!
Trusted Agent profile · Kilmarnock
Donald Ross Estate Agents Ltd reviews in Kilmarnock
★★★★★
455 reviews across 3 platforms
106 John Finnie Street, Kilmarnock, KA1 1BB, KA1 1BB
Part of Donald Ross Residential - Irvine, see every office.
Donald Ross's office in Kilmarnock, at 106 John Finnie Street, is rated 4.7 out of 5 across 455 reviews on three platforms, including 87 Google reviews rated 4.7.
87
Reviews on Google
This office
95
Reviews on Facebook
Business-wide
273
Reviews on Trustpilot
Business-wide
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Reviews
Every review we hold for the Kilmarnock office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotBrilliant experience using Donald Ross…
Brilliant experience using Donald Ross to sell our home. The staff were were friendly, helpful and knowledgeable. Their appointment booking system is great and they keep you up to date with all of the details of your sale. We would highly recommend them.
5/5
TrustpilotClaire provided us with an excellent…
Claire provided us with an excellent service, she was available to answer our queries and if she could not answer she went and found out and then got back to us. I do not think our sale would have happened if it was not for Claire. Thank you.
5/5
Trustpilot😁 Yes
I decided to sell my house with Donald Ross Residential because I liked their attitude and reputation. I wasn't disappointed. Excellent service. So if you want good customer service that puts you and your property as their absolute main focus you've found your Estate agent.
3/5
TrustpilotJuly review
On the whole the selling process delivered a good outcome and the full team in general done a good job. I would have however liked more guidance on the process as I was very new to the selling experience.
5/5
TrustpilotA positive experience at a difficult time
This was a difficult time for me after my mother's passing but all staff I dealt with were friendly, helpful and sympathetic. They helped make the selling process a comfortable experience and were extremely professional throughout.
5/5
TrustpilotGreat Service …
Everyone I dealt with at Donald Ross was extremely helpful throughout the whole process of selling my property. I was kept updated at all times and everything was processed very quickly and efficiently from start to finish. Would 100% recommend to use.
5/5
FacebookI would like to thank the member of staff who came out to my property. It made things so much easier for me dealing with somebody professional as well as me feel like they cared. Made things alot easier for me. Thanks again and will be recommending the company to friends and family.
5/5
TrustpilotVery professional
Very professional, and fast responses to emails.We needed to sell quickly, less than a week of meeting Fraser our home was on the market. Amazingly they then got our property sold less than 24 hours later. All staff very helpful and would highly recommend.
5/5
FacebookDonald Ross is both professional and friendly They guided us through a very quick sale and were at hand at every step from initial contact to sale. I can’t recommend them enough. Thank you to all the Team
5/5
TrustpilotGreat selling experience
Great selling experience from the outset, I was really apprehensive about selling after a stressful experience some years ago but this time it couldn’t have been simpler, and my flat had an offer within the week, delighted. I would completely recommend Donald Ross.
5/5
TrustpilotHad a positive experience with Donald…
Had a positive experience with Donald Ross on the sale of our house. The viewings were handled by the agents, which is a plus point with small children making the process a much more pleasant experience.
5/5
TrustpilotAmazing service
Amazing service, from valuation through sale within one day on market availability. Totally reliable and amazing staff to customer relations. Many Thanks Donald Ross Ayr. Scott
5/5
TrustpilotPositive Experience
Donald Ross kept us well informed as we searched for a property in South Ayrshire. Staff were very helpful in viewings and at the purchase process. Seem to always have a number of properties on the go and we can understand why.
1/5
TrustpilotWorst letting agent imaginable.
Worst company possible. Very nasty people, a false facade up front but when they have you, its game over.
5/5
FacebookGreat service from all involved at Donald Ross. Our house was under offer within days of being on the market. The team at Donald Ross were efficient, professional and always on hand to share the benefit of their knowledge and experience. Highly recommended and I wouldn't use anyone else in future.
5/5
TrustpilotPositive experience
All staff at Donald Ross very informative and made the process of selling and buying a new build as stresss free as possible.
5/5
TrustpilotExcellent service from all involved
Excellent service from all involved, Helen, Maureen, Nicola & Taylor. Selling my mums property was so easy with the help from all at Donald Ross. I could recommend them enough. Thanks again to everyone.
5/5
TrustpilotFantastic service
Fantastic service from the whole team from start to finish. Gavin Urquart and Jen in the office were extremely helpful. My house sold in a week and the whole process was easy due to the team at Donald Ross! Thanks again!
5/5
Facebookvery friendly ,approachable and patient staff. All questions professionally and clearly answerey
Agent replied · 19 March 2026
Thank you 😊❤
5/5
GoogleAll staff were excellent supporting us in selling our house. Always at hand to answer any questions we had, organised viewing and our house was sold in less than a week.
5/5
TrustpilotFrom initial contact
From initial contact, taking the pictures and providing advice and guidance at each stage was invaluable, the team are friendly, professional and deliver at pace, highly recommend
1/5
GoogleStill waiting on our market appraisel
Agent replied · 23 October 2024
Hello Lesley Please elaborate on your review so we can conduct an inquiry into this.
5/5
TrustpilotProfessional Service
Professional service and we were kept up to date throughout the whole process of buying and selling our property.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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Tell us what you need and we'll put you in touch. Donald Ross Estate Agents Ltd hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kilmarnock.
