Trusted Agent profile · Kidsgrove
★★★★★
1,028 reviews across 1 platform
14 Heathcote Street, Kidsgrove, ST7 4AA
Butters John Bee's office in Kidsgrove, at 14 Heathcote Street, is rated 4.2 out of 5 across 1,028 reviews on 1 platform.
Every review we hold for the Kidsgrove office, from every platform, shown as written. First names only.
5/5
TrustpilotThanks to Grace for arranging and…
Thanks to Grace for arranging and finalising everything
Thank you for your kind positive words towards the service Grace has provided. Kind RegardsAbigail Iliff Lettings Manager
1/5
TrustpilotExtremely unreliable, without respect to people’s time.
I tried to book a viewing for couple days now. Always someone will call me back, of course no call back. Decided to view different properties from more reliable agency. L
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@bjbmail.com with details and we will pass to the relevant team to investigate for you.Thank you
5/5
TrustpilotI would just like to say that from…
I would just like to say that from start to finish I have been dealing with Abbey, Lydia, Chelsea and Grace and they have all been professional, thorough, speedy and extremely pleasant throughout the whole process. I have no hesitation in using butters John bee again and recommending others too.Thank you for an extremely good service
Dear Patricia Thank you very much for your kind words towards us all in the branch and the service in which has been provided to you. Its lovely to hear such wonderful feedback.Kind regardsAbigail IliffLettings Manager
1/5
TrustpilotUseless
This company doesn't seem to have any employees! If they do, they certainly aren't doing their jobs as I sent several messages about properties but had no reply. If they can't be bothered to respond to customers, I'm not going to chase them to give them MY custom.
Hi Jordan, we're sorry to hear this, it isn't the five star level of service we strive for. If you'd like to discuss this further, and let us assist you with finding a suitable property, please send an email to reviews@bjbmail.com and we will ensure it is sent to the right team and handled quickly.Thank you
5/5
TrustpilotI have been impressed and reassured by…
I have been impressed and reassured by the prompt and professional way Danielle has dealt with our tenant . He has been most difficult to communicate with and Danielle has shown extreme patience and tenacity in her quest for a peaceful conclusion to the situation that he has created . I am most grateful .
Hello Kathleen,Thank you for your review, if we can help with anything else please don't hesitate to contact us!Kind regards, Charlotte FodenAssistant Branch Manager
1/5
TrustpilotDisgraceful, be prepared to consult the Ombudsman to resolve issues with this pathetic organisation
1. BJB appointed to let my house
5/5
TrustpilotThank you so much to the team in Stone…
Thank you so much to the team in Stone branch. Paula, Michelle and Grant took over from the old team a few weeks ago and since then I have had numerous viewings and have accepted an offer today. They kept me informed the whole way through and I couldn't have asked for better service. Thanks again.
Dear Kay Edwards, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. butters john bee Stone
5/5
TrustpilotJade at the butters John bee Kidsgrove…
Jade at the butters John bee Kidsgrove was absolutely brilliant when I spoke to her, so friendly to speak too and kept me up to date with the information I needed ! Definitely needs the recognition
1/5
TrustpilotThey won’t leave me alone
harassing me with spam texts telling me to ring them
I am sorry Ron that you have been receiving unwanted text messages, I have checked our system in the Winsford office and you are not registered with ourselves? can I please ask you contact the Winsford branch to discuss your concerns so I can look into this for you? Kind Regards Winsford Team.
5/5
TrustpilotVery happy with the service Butters…
Very happy with the service Butters John Bee has provided. Especially a big shout out to Ben who was efficient,excellent customer service skills and dealt with the problem in a swift timely manner. Thank you :)
5/5
TrustpilotExcellent service from Jason and Hayley from Stafford Butters John Bee
Excellent service from Jason and Hayley when renting my house out through Butters John Bee Stafford. I was constantly kept up to date with everything that was happening and they went out of their way to find the ideal tenant and speed up the renting process. I Couldn’t recommend them highly enough, thank you for everything
Dear Susan, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property. If you have any further questions, please give us a call. We're always happy to help! We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. butters john bee Stafford estate agents
5/5
Trustpiloteverything worked well
everything worked well. Jenna was brilliant
Dear John,Thank you for taking the time to review our service. I am delighted to hear that you found our processes to be efficient and I am looking forward to working with you in the future.Kind regards,Jenna StelfoxLettings Manager
4/5
TrustpilotElisha has been fantastic
Elisha has been fantastic, juggling the issues Ive had whilst renting my property out. She kept me updated and informed and nothing was too much trouble. Really appreciate all the hard work. Thanks Elisha :)
5/5
TrustpilotGovernment nonsense
Having been caught up with the UK government's latest wheeze regarding electrical certification for rental properties. I would like to thank Debbie Ashford-Thom for following through with issues raised in this process. Most prompt and courteous.
5/5
TrustpilotIm a contractor working for butters…
Im a contractor working for butters John Bee they have a Friendly head office team and each property manager are very easy to speak to and help out much as they can. Overall working for them so far has been a great experience and hope to last for years to come. Thomas Beff Cleaning Services
Hi Thomas, we are very happy with your positive feedback, Thank you for taking the time to let us know how we did. We hope you have a great day!
5/5
TrustpilotSophie a Credit to bjb
Sophie from bjb has provided the most exceptional service from the day we met to put my house on the market to it being Sold.
1/5
TrustpilotDreadful dreadful dreadful
Would be minus zero if I could
5/5
TrustpilotSo far the best letting agency I have dealt with!
I am currently applying for a property mananged by bjb. All the staff that contacted me, but particularly Chelsea, were very friendly, super quick to answer my emails and clarifying my doubts. Professional and kind!
5/5
TrustpilotGreat service
From buying the property through to a successful letting, it was all handled by BJB Newcastle.Everyone knew what had to be done and steered me through the process which was completely new to me as this was my first such project. I've learned a lot from them and would recommend using the team
Dear Val It has been a pleasure to assist you in the letting of your property and to see it from start to finish. On behalf of all the team we wish you all the best for your future and look forward to working with you again. Kind RegardsAbigail IiliffLettings Manager
5/5
TrustpilotExcellent Service from Andy Pass
We were very happy with the level of service received from Andy Pass. He is professional. The problems were dealt with quickly and efficiently. He ensured we were kept informed throughout and we felt that nothing was too much trouble (especially through difficult times due to COVID). Thank you again Andy.
Dear Jackie, Thank you for your five star review regarding Andy. If we can help with anything else please let us know. Kind Regards, Rebekka GillBranch Lettings Manager
5/5
TrustpilotMoving house during lockdown.
I moved house recently during a lockdown situation, which I thought was going to be very stressful, luckily for me the house I wanted was through, Butters John bee, and I dealt with a extremely professional and helpful gentleman called Michael. I would definitely recommend this estate agent to anyone.Thank you.Briget
Dear BridgetThank you so much for your great 5 star review, and we hope you enjoy living in your new home, please do not hesitate to contact us if we can be of further assistance.Kind RegardsButters John BeeLettings
1/5
TrustpilotScammed a charity!
Avoid this lettings agency! They scammed a charity who work with vulnerable women into renting a property that was disgusting and unsafe. Fully well knowing the property was for vulnerable women, they handed over keys for a property filled with rubbish, no working boiler and no fire escapes. Callous and unprofessional.
Dear Tallulah, Thank you for your feedback, which we believe to be in response to a recent social media post. For clarity, we would like to highlight that this is connected to the letting of a commercial retail premises, rather than a domestic dwelling; our Newcastle under Lyme branch are in no way connected to this transaction. We regret that the tenant doesn’t feel the property is fit for purpose. We are working with the tenant and the landlord to come to a solution but as the contract is signed the decision rests with the landlord. Unfortunately, due to Government imposed restrictions, we were unable to offer an in-person viewing and sent the tenant a short video of the property which was recorded prior to lockdown. The tenant ultimately made the decision to sign the lease, having had the time and opportunity to have this reviewed, and paid the rent for the first year in its entirety in advance; this was not a requisite of the letting but rather a decision made by the tenant. It's an unfortunate situation and we’ll continue to work with both sides in an attempt to come to a satisfactory outcome.bjb Commercial team.
5/5
TrustpilotExcellent attitude and service.
Debbie Lomas handled the sale of my property recently and provided excellent service to me throughout the process.I got regular updates without prompting and I was kept informed and advised in a very professional and courteous manner.Well done to Debbie and all at Butters John Bee a real pleasure to deal with you.Sean LavinWestlands
Dear Mr Lavin, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. Regards, Julia Bramfitt (Branch Manager)butters john bee Newcastle under Lyme
4/5
TrustpilotMolly Farrelly has been great
Molly Farrelly has been great. She has really restored our faith in Butters John Bee. She has kept us updated regarding our repair, which has put our minds at ease during these times.
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