Trusted Agent profile · Kidsgrove
★★★★★
1,028 reviews across 1 platform
14 Heathcote Street, Kidsgrove, ST7 4AA
Butters John Bee's office in Kidsgrove, at 14 Heathcote Street, is rated 4.2 out of 5 across 1,028 reviews on 1 platform.
Every review we hold for the Kidsgrove office, from every platform, shown as written. First names only.
5/5
TrustpilotEXCELLENT SERVICE FROM BJB at CREWE
I got a call back from BJB in CREWE agent Stacey just few minutes after making a call to book a house viewing. She is absolutely wonderful. Kindly answered all questions about a property and buying process. Many thanks !
Thank you for taking the time to leave a review for Stacey. We are glad she was of great assistance to you and feel free to call whenever you need help in the futureKind RegardsBJB Crewe
1/5
TrustpilotThe most awful & unprofessional company
The property management team & Ben Parry in particular have provided an appalling service. I would suggest you avoid at all costs.
We are very disappointed that you were not happy with the service you received recently. We acknowledge that our usual high standards of service were not delivered to you on this occasion and this matter has been thoroughly reviewed and addressed internally. As we have completed our internal complaints process, you are now able to refer your concerns to The Property Ombudsman Service if you are dissatisfied with our findings.
3/5
TrustpilotOnly as good as the people at BJB
Having dealt with Butters John Bee for many years while renting out my property, I have discovered that it very much depends on the person in the Property Management Team who is dealing with your request or issue as to how good they actually are.I have had a couple of really good people in the Property Management Team who keep you up to date with regular emails, replying to emails and calls, but I have had some really poor people dealing with my account on occasions. This can be really frustrating when trying to get a straight answer and when they are dealing with large sums of your money for work that needs to take place on the property, unfortunately in the past this has resulted in work not being carried out that had been paid for and me being non the wiser for over 6 months, resulting in very unhappy tenants and further unnecessary expense on actually trying to put the issues right.I have to say that my most recent issue was dealt with swiftly by Carol Yearsley and I was kept up to date with progress and the completion of the work, which was a refreshing change.
1/5
TrustpilotHonestly having to deal with Butters…
Honestly having to deal with Butters John Bee (Alsager) has been an eye opening experience of ineptitude!Let me list all the problems so far-Initially misleading us as to the demand for properties in this area.Failure to contact us within the initial 14 day cooling off period at all.Marketing the property without us signing off on the advert as discussed.Marketing the property at the wrong price and description. (we have proof).Trying to arrange viewings before any of the above issues wererectified.(again told there were people queuing to view)Failure to arrange an ECP before marketing the property as discussed and then removing the property because of this and blaming us.Recommending 'Move With Us' as a conveyancing company which purposely misquote and hide their fees in the small print The above company were rude, arrogant and incompetent. And it was left to me to cancel their services although initiated via BJB.Excuse after excuse as to why we experienced all the above but at no point did anyone think to follow up with a phone call.Failure to reply to my email wishing to discuss the above issues.Having been informed of people queuing to view, we have had 2 viewings in as many weeks.Being told the first offer we get on the property is going to be thebest and we should accept.Arrangement now cancelled!
4/5
TrustpilotThe team are amazing
The team are amazing, they have excellent communication skills and always come back with the information that I required for my property. I liaised with Gurdia and Nicola for several weeks and at no point did they make me feel that I was taking up their time or when I asked a silly question they always gave me sufficient information. I felt very relaxed in dealing with them. They arranged to appointments to suit my busy working schedule, Nicola even went out of her way and contacted me during the weekends to prioritise appointments. Thank you very much to you all.
1/5
TrustpilotStill waiting no reply .
Wrote a review last year .About the terrible state our new property after butters John bee letting company had supposed to have maintained it .When got in touch they said was okay when we last saw it .It was in a terrible condition .More or less said ,tough .From the review the housing side said they would pass it on to letting department .End of June now still no reply .Butters john bee a company to be proud of
5/5
TrustpilotI spoke to a lady called Liz today as I…
I spoke to a lady called Liz today as I was looking for some advise as a first time investor. She was very helpful and informative and I look forward to an association soon.Thanks again for your time and help. Great service and some fab tips !
Dear Karen, Thank you for your five star review regarding Liz. If we can help with anything else please let us know. Kind Regards, Rebekka GillBranch Lettings Manager
5/5
TrustpilotExcellent Service!
Excellent Service! Buying a property was made easy and hassle free. Elizabeth Ladd from Butters John Bee's Hanley branch was very helpful and efficient! Prompt responses to emails and telephone calls etc. Overall had a fantastic experience with Butters John Bee's Hanley branch and would highly recommend them to everyone!
Thank you for your feedback. We are really please to hear that you have been happy with the service that you were provided. Kind regards, Hanley Manager
5/5
TrustpilotButters John Bee, Crewe Branch
Would highly recommend Butters John Bee. I live in London and they sold my late father’s house in Crewe. They really went over and above to help me as I did not live locally. They were friendly and efficient and really appreciated their support at this difficult time.
Good morning Marie,I am really please to read that you were happy with our levels of service and that we were of support to you .Kind regardsFran WheatcroftBRANCH MANAGER
5/5
TrustpilotVery helpful - Would recommend
Very helpful, Charlotte ended up doing alot of the communication & chasing that our solicitors should have been doing. Always helpful, nothing was too much trouble.
Hi and thank for leaving such a nice review for Charlotte. She's an asset to the branch and I'm delighted that she was able to help you. All the best in your new home. Regards, Gary Fear, Branch Manager, Butters John Bee Nantwich
5/5
Trustpilotamazing help
Had use issue with this corona virus and my boiler breaking but Carol Yearsley always stayed in contact and tried her very best for us as a family to get it sorted! She’s so plight and understanding couldn’t thank her anymore for all the help she’s given!
Hello Caitlin,Thank you for your review and kind words about Carol, if we can help with anything else please don't hesitate to contact us.Kind regards, Rebekka GillLettings Branch Manager
5/5
TrustpilotDuring the recent lockdown period…
During the recent lockdown period Rebecca Gill was the only staff member that took my call. She resolved my problem quickly and professionally.I wish more people were like her. 10/10.
2/5
TrustpilotThis company are dreadful
1/5
Trustpilotstay away if you expect any communication
Ben from the Crewe branch is totally unreliablePromises the earth and then nothingignores emails and callscommunication from them is non existent
We are disappointed that you have been unhappy with the level of service provided by our Crewe office recently. We take our landlord’s feedback seriously and your complaint has been responded to in accordance with out in-house complaints procedure. We hope your concerns have been allayed, however if this is not the case, then you may escalate your complaint to the next stage.
1/5
TrustpilotI’ve heard that Butters John Bee have…
I’ve heard that Butters John Bee have taken advantage of a charity for people suffering from domestic abuse. They have stolen money that was intended to provide support for women, men and families who are greatly in need. I will certainly never be using their services.
Dear Alicia, Thank you for your feedback, which we believe to be in response to a recent social media post. For clarity, we would like to highlight that this is connected to the letting of a commercial retail premises, rather than a domestic dwelling; our Newcastle under Lyme branch are in no way connected to this transaction. We regret that the tenant doesn’t feel the property is fit for purpose. We are working with the tenant and the landlord to come to a solution but as the contract is signed the decision rests with the landlord. Unfortunately, due to Government imposed restrictions, we were unable to offer an in-person viewing and sent the tenant a short video of the property which was recorded prior to lockdown. The tenant ultimately made the decision to sign the lease, having had the time and opportunity to have this reviewed, and paid the rent for the first year in its entirety in advance; this was not a requisite of the letting but rather a decision made by the tenant. It's an unfortunate situation and we’ll continue to work with both sides in an attempt to come to a satisfactory outcome.bjb Commercial team.
5/5
TrustpilotAbsolutely lovely
Absolutely lovely, Natalie was so helpful and professional, such a lovely girl nothing was to much effort ! Always accommodating with my schedule and commitments, will recommend highly.
5/5
TrustpilotWe are very grateful to Jenna Stelfox…
We are very grateful to Jenna Stelfox from BJB, because with patience and kindness we have helped us in everything and ways to get property. once again thank you for your hard work God always protects you and your family at your every step. BJB is the Best
Thank you for your lovely review about Jenna. It is nice to hear how happy you are with her customer service.
5/5
TrustpilotThanks to Micheal
Thanks to Micheal. At what has been a difficult time to say the least, he has been professional and on the ball !! Would 100% recommend. Mrs Gorman
5/5
TrustpilotLucy, fantastic service
Lucy made my experience simple and easy with her ability to respond efficiently and with the answers to any of my questions, overall a very pleasant experience with Lucy.
5/5
TrustpilotI'm using Butters John Bee 'regularly'…
I'm using Butters John Bee 'regularly' and ALWAYS nice and helpful staff, everything sorted on time. Worth every single penny! It's not even possible to compare with other agents as i didn't come across with agents who does what they promised - except BJB of course ;-)HIGHLY recommended!
Thank you so much for lovely comments, it means a lot to us.
5/5
TrustpilotMy experience with butter John Bee was…
My experience with butter John Bee was great , delt with Jenna Stelfox, who was brilliant, nothing was a hassle for her, will promptly respond to any of our queries , very professional and polite .The renting process was straight forward cant recommend this agency enough :)
Dear Omar,Thank you for taking the time to review the service received from Jenna. I am delighted to read that you are happy with your move in process and wish you and your family all the very best of luck in your new home.Kind regards,Rebekka Gill Lettings Manager
5/5
TrustpilotExcellent service
Excellent service, I couldn’t get to the office so Kristianne drove twenty miles to me to sort the paperwork out which was quick and easy.Thank you
Hi,Thank you for taking the time to leave us a great review about your experience with us and Kristianne from the Nantwich branch!
5/5
TrustpilotOutstanding, outstanding, outstanding
Outstanding! Outstanding! Outstanding!
5/5
TrustpilotChelsea has restored my faith in…
Chelsea has restored my faith in butters John bee she was on the ball from the start and has gone above and beyond a real credit to butters john bee anyone that deals that fast with a application deserves to be noticed thank you so much
Dear Steve Hassett, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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