Trusted Agent profile · Kidsgrove
★★★★★
1,028 reviews across 1 platform
14 Heathcote Street, Kidsgrove, ST7 4AA
Butters John Bee's office in Kidsgrove, at 14 Heathcote Street, is rated 4.2 out of 5 across 1,028 reviews on 1 platform.
Every review we hold for the Kidsgrove office, from every platform, shown as written. First names only.
5/5
TrustpilotThank you Corrie Mainwaring
Thank you Corrie Mainwaring, you were very helpful in discussing potential let's.
Dear KirstieThank you so much for your great 5 star review, we will ensure your comments are passed on to Corrie. Please do not hesitate to contact us if you need any further help or assistance.Kind RegardsButters John BeeLettings
5/5
TrustpilotThanks to Emma at Newcastle office for…
Thanks to Emma at Newcastle office for all her help.Everything went really well .Thanks again.
Many thanks for taking the time to add a review for our services. Emma is delighted that you were able to mention her for a job well done. I know I have a great team so it is always nice to hear from customers that have had the benefit of their dedication to their clients.Kind regards, Julia Bramfitt CPEA FNAEA, Branch Manager
5/5
TrustpilotExcellent service again from Liz Thompson.
Liz Thompson is professional and very efficient. Brilliant team to work with.
Dear Richard, Thank you for your five star review regarding Liz. If we can help with anything else please let us know. Kind Regards, Rebekka GillBranch Lettings Manager
5/5
TrustpilotThanks Michael for your advise and for…
Thanks Michael for your advise and for helping us find our ideal place
Dear EmmaThank you so much for your great 5 star review and your lovely comment, please do not hesitate to contact us we can be of any help in the future.Kind RegardsMichael FerrisLettings ManagerBJB
1/5
TrustpilotWorst lettings experience
Slow team, long response time but very good at damaging their brand reputation.
5/5
TrustpilotReally smooth from start to finish of…
Really smooth from start to finish of our letting experience. Charlotte was really helpful
Hello Mrs Collins,Thank you for recommending us by leaving such a lovely 5* review - I am very happy to see Charlotte in particular has helped you through the process. Please get in touch if you ever need anything!Kindest regards,Stefan KnapperHanley Lettings Manager
4/5
TrustpilotProfessional & efficient
Charlotte kept me informed every step of the way and was very reassuring.
Dear Ann, Thank you for your review. We are glad to hear that Charlotte kept you updated along the way. Kind Regards, Letting Branch Manager
5/5
TrustpilotWe were helped by Corrie viewing a…
We were helped by Corrie viewing a rental property. She was really attentive, and kept in touch when she said she would. Although the property was not for us, I will definitely continue to look through butters john bee for our new property.
5/5
Trustpilota pleasure to do business with
Very easy to speak to and very efficient service thank you Lydia
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
TrustpilotGreat Service - A tennant
I wold just like to say that over past 10 years BJB and my landlord have been very understanding through some difficult times. I would especially like to thank Carol Yearsley and Faye for their thoughtfulness and friendly manor Well Done Girls!
5/5
TrustpilotButters John bee
Yesterday I was shown around a property I am interested in in Wolverhampton. I have to say the young lady was very polite and helpful, I believe her name was Elisha Hennessey and is new to the Wolverhampton office. I’m not one to normally write reviews but I have to say her professional approach was amazing. Would highly reccomend this company 👍
Dear Jamie Lowe, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. We hope to be of service to you again in the future. Best wishes, butters john bee Wolverhampton
5/5
TrustpilotExcellent service from start to finish
Excellent service from start to finish. Great support from Natasha & Ruben throughout . The process was very stressful but they were on the end o& the telephone and kept me informed when they were chasing other professionals. Very friendly, efficient & professional team.
Hello Mrs. H, Thank you so much for the wonderful review. It has been a pleasure to have you as a client. Wishing you all the best from Natasha and the rest of the BJB Sandbach Team.
4/5
TrustpilotJust wanted to say how helpful Julie…
Just wanted to say how helpful Julie was helping me with query over the tenancy agreement. I wasn't sure about a few points. It's nice to know that I've got a point of contact who will help when needed. Thank you Julie
5/5
TrustpilotExcellent service
Excellent service Micheal has been very helpful throughout the whole process! Thankyou
Dear LucyThank you so much for your great 5 star review and your lovely comments, it was a pleasure dealing with you and your lovely property, please do not hesitate to contact us if we can be of assistance in the future.Kind RegardsMichael FerrisLettings ManagerBJB
3/5
TrustpilotProblems dealt with.
I have had problems with my tenant, rent arrears, damage and lack of cleanliness after tenant left etc. A claim had to be made on my behalf. This was done very efficiently by Andrew Pass. Thank you Andrew for all your input.
1/5
TrustpilotAvoid avoid and avoid some more
Unprofessional and arrogant. You can often tell just how good an organisation is by how they handle complaints when things go wrong. Butters John Bee don't bother at all. Just rush to try to save their own skin following a series of monumental cock ups and simply throw their customers under a bus. Avoid this company. They have no morals. This is regarding the Crewe branch. Please don't post the usual I'm sorry blurb and invite me to discuss it with the office. It's simply pointless. Been there, done that. They don't deserve 1 star but they're so arrogant there's no option for a 0
5/5
TrustpilotGreat customer service
Liz Thompson has been an enormous help and great source of reassurance whenever assistance is required. Liz coordinates any works and communicates with the all parties effectively; an absolute joy to deal with even when you have water raining through the ceiling!
5/5
TrustpilotVery good service
Lucy has been amazing and has gone above and beyond to help.
Dear Adele, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. We are happy to pass along your kind comments to Lucy.Kind Regards,Hanley Lettings Team
1/5
TrustpilotAVOID MADDISON
Been trying to view our dream home , too be told lie after lie . My partner got told an hour before the viewing to be told the property had been sold! Underhanded tactics from the maddison ! Avoid this estate agents at all cost
Hi, we are sorry to see your review. The property in question proved to be popular and our vendor received an offer they were happy with and asked for other viewings to be cancelled, which can lead to disappointment for potential buyers such as yourself. We would be more than happy to help you find another suitable property, you can reach us on 01270814950 to discuss your requirements.
5/5
TrustpilotI had the opportunity to deal with…
I had the opportunity to deal with Chanelle and it’s been an amazing journey. She knows how to do her job and is a very great asset to the company. She has been very professional and prompt. Thank you Chanelle
5/5
TrustpilotBJB Letting Service
The people from BJB have been excellent at each stage of the Letting process. Firstly, from the initial onsite meeting, where the services that could be provided by BJB were clearly explained. The property was on the market the same day. Then, through the viewing / vetting stages frequent updates were given to keep me fully informed about progress.
Dear Michael Cunningham, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property.
5/5
TrustpilotSpecial thanks to Patrica
From the first phone call to the Hanley branch, Patricia has been amazing, very understanding and helpful - went above and beyond. Also, thanks go to Amy and Lynn who showed us around. Can’t fault them - well done.
1/5
TrustpilotNot contactable
Please as a landlord stay well clear of this agent they never answer the phones or emails there is no way to contact themA concierge will answer but just say sorry there busy
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email rerviews@bjbmail.com with details and we will pass to the relevant team to investigate for you.Thank you
5/5
TrustpilotTarporley/Nantwich enquiry
I recently had enquired about potentially selling my home. Nantwich branch put me in contact with their Tarporley partner Felicity who was great in resourcing the information I needed on my house valuation.I hope she gets the recognition she deserves for providing me the help I needed.Thanks,Luke
Hi Luke. Really good of you to take the time to give such favourable feedback. Yes, Felicity is great and an asset to the BJB team. We're really pleased she has been able to help you. Good luck with your house move! Regards, Gary Fear, Branch Manager, Butters John bee Nantwich.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Butters John Bee hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kidsgrove.
