Chancellors Kidlington reviews

★★★★★ 5/5

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Omg, boiler broke down on the coldest day of the year. I spoke to Sarah, Courtney and Danny the gas engineer and had the most fabulous customer service ever. Danny facetimed me (bless him- had had to look at my morning face) after Courtney called him out and explained the issue. Danny talked me through it and I fixed it in ten seconds instead of him having to come all the way out. I am so genuinely pleased with this service. Thanks for coming to work today.

Dominique · 1 March 2018

★★★★★ 5/5

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Id like to thank our property manager Simon Butt for being so helpful every step of the way with our property. It is our first rented accomodation and the house was not ready when we moved in. Locks and windows did not work, the washing machine broke within a month and service men have been called out on around 4 seperate occasions but Simon was there with an answer as soon as we asked him for help and handled everything. If not for him then the whole sitation would have been so much more stressful but he was there replying to emails and calling repairmen as soon as we found a problem. Any problems were resolved within a week or two. Thank you for all your hard work, quick responses and for being a great support line for us!

Hannah · 14 September 2017

★★★★★ 1/5

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Dear Chancellors team. we are extremely disappointed with the situation which resulted from your negligence. We moved in to an apartment managed by you with a car park run by a private company. You were supposed to provide us with a parking permit for a space in that car park (as it is included in the rent) but you have not. As the move in date was Friday afternoon and we had to wait until 7pm for the cleaning company hired by you, we could not contact you about that issue over the weekend. There was nowhere else to park outside the premise so we parked where I was supposed to and received two parking tickets on separate days as a result of that. I called you about that fact and it took you a week and a half to provide me with a replacement permit. We felt that it is unfair for us to pay the fine since we had the right to park there. First we appealed to the parking management company trying to explain the situation and highlighting the fact that I had the right to park from day one… without any luck. In this case we expect you to refund us a total of 120 pounds for the parking tickets as they were a result of your negligence. When presented with our position in a telephone conversation your answer was - “We are sorry for the resulting situation but there is nothing we can do about that. You will have to pay it yourself”, without even explaining why! We don’t feel that is right. It was your responsibility to ensure that we receive the permit on the day of our move in. When we called about it being missing you were not aware of that and explained that it seems that the previous tenants did not hand it in. To our knowledge the apartment was made vacant on the 16th of June giving you two weeks to become aware of the missing permit. In any case we expected a higher standard from a large and renowned company like Chancellors and certainly better customer service. We sincerely hope that you will reconsider your stance on this matter and improve our perception of your standards.

Kamil · 24 July 2017

★★★★★ 5/5

Facebook

I've just had a successful letting with Chancellors in Sunningdate. I dealt mostly with Jenny Wintermeyer who was a pleasure to work with, friendly, polite and very well informed. Because we were pressed for time, they pulled out the stops to finish all the paperwork in very quick time and in a very professional manner. The team who answered the phone were also very polite and helpful, especially Kate and Lauren. [Sorry I didn't have the chance to speak with Fraser - I'm sure he would have been just as helpful.]

Connie · 24 November 2016

★★★★★ 5/5

Google

I can definitely recommend the Chancellors in Kidlington if you are looking to rent in the area. They were very friendly, extremely helpful, and provided constant updates. We received far better service here than any other agent we tried, and can especially recommend them if you're having trouble finding a pet-friendly property, as they definitely go the extra mile to help you out. Special thanks to Kayleigh and Jack for looking after us.

Emily · 10 September 2020

★★★★★ 5/5

Google

Shai was pleasant and supportive throughout our search. Finally finding a house we can call a home with the help from Chancellors. We couldn't be more grateful and excited for our new chapter in our lives, and it all started with the right agent! Thank you Shai darling!😊

Casey · 23 October 2023

★★★★★ 5/5

Google

Great service, good advices, fast moving. Thank you Kayleigh for the help and support!

Denis · 17 April 2025

★★★★★ 5/5

Google

Kayleigh was a pleasure to work with and very responsive. She moved the process along quickly, turned around changes to our agreement promptly, and was able to find solutions for our challenging situation.

Richard · 20 June 2024

★★★★★ 5/5

Google

I have used Chancellors before when seeking a tenant for my flat. As ever, communication has been first rate, with friendly staff keeping well informed of marketing progress and leading to a speedy and satisfactory conclusion. I would highly recommend Kayleigh and her team for the rental market.

John · 15 July 2023

★★★★★ 5/5

Facebook

Brilliant service across the board. In particular Rachel Axton at Thameside has been more than helpful on a number of occasions and I cannot compliment her work ethic enough. She does indeed go the extra mile to make sure the job is done. In my own experience, things are nearly never straightforward, however Rachel has always made sure that everything is organised and try her very best to make sure the outcome suits everyone.

Laura · 1 November 2017

★★★★★ 1/5

Google

Absolutely awful service, we drove an hour to a property viewing this morning for no one to turn up ! We had made multiple calls in the week to confirm and yet no one answered or called us back after saying they would and then when at the …

Katie · 13 August 2025

★★★★★ 4/5

Google

Rhiannon has been friendly, accommodating and supportive. She has gone the extra mile with my family, alerting when new properties became available and letting us view promptly. She had a wealth of knowledge about the properties and was able to find other information out for us with questions that were raised!

Lisa · 21 February 2023

★★★★★ 5/5

Facebook

This is the first time I’ve dealt with Chancellers letting agents over the past year and a half. Recently Rachel Axton has provided me with excellent customer service as I have now vacated the property. Rachel is a prime example of how to deliver a 5 star service, there’s needs to be more Rachel’s in the world. Thank you Rachel for all your hard work and hassle free support truly appreciated !!!!!

Palz · 20 October 2017

★★★★★ 5/5

Google

Amazing staffs in Kidlington Branch. Matthew Drabble is exceptionally delivering his job role in Chancellors. Keep it up Mat!

Geneve · 18 November 2024

★★★★★ 5/5

Google

Jodee and Kayleigh were very helpful through out the process and was very professional. Highly recommended, Thank you very much! :)

Syzygy · 9 October 2024

★★★★★ 5/5

Google

The entire process Shai was easy to communicate with and answered all of our questions promptly. Shai was professional, polite, and made the process stress-free. We would highly recommend him as a letting agent.

Gerald · 22 December 2023

★★★★★ 5/5

Facebook

I have been looking for a rental-property with friends to live in for the 2020/21 Academic Year. Mr. Jordan Liepa has been dealing with our enquiries and viewings and has been incredibly helpful, offering a professional and efficient service during our house-hunt. I would definitely recommend Chancellors to a friend on the basis of how Mr. Liepa has handled and assisted our search.

Harry · 3 November 2019

★★★★★ 5/5

Google

Absolutely an amazing service from Raychel Keya. Very focused on getting us through the application process. Raychel was a treat to deal with and was a breath of fresh air. I was put off by Chancellors with our first applications but Raychel pulled it back for us. Great job Raychel Kaya!!

Tatjana · 14 March 2022

★★★★★ 5/5

Google

Shai was really helpful in our initial consultations and quickly assisted me in finding properties which suited my needs. He was polite and professional, and always called me back in a short timeframe which was appreciated. Overall, a top operator.

Lloyd · 30 April 2023

★★★★★ 5/5

Google

Jamie Harris was absolutely lovely to speak too! By far the best agent that I have encountered, so helpful and you genuinely feel they want the best for you. Thank you Jamie!

Me · 22 November 2023

★★★★★ 1/5

Google

Despite numerous and ongoing requests for this office to stop contacting us, they refuse to take us off their contacts. They have been harassing us for years trying to get us to rent or sell our property through them. if and when we need an agent we will definitely not use Chancellors. Nick Sampson has been particularly rude and persistent.

Michael · 28 July 2019

★★★★★ 1/5

Google

What a diabolical pathetic excuse for office staff they must have now. Used them years ago for a valuation and TFO. But they constantly phone and email pestering you with nuisance calls. "Are you thinking of selling?' "Are you thinking of renting" " Do you need a new tenant" I have told the Kidlington office in writing, verbally and email, to stop calling me, it's very inconvenient, I work mostly overseas. But no, they continue to phone me and when I block the number, they use the fax machine number or a cell phone. WILL NEVER USE AGAIN.

Stirling · 24 September 2023

★★★★★ 5/5

Google

Emma Whittaker is a kind and helpful person who can answer my questions and give me a lot of valuable advice. She took the initiative to recommend other properties to us. She is very professional, thankyou very much.

Ka · 22 March 2023

★★★★★ 5/5

Google

Outstanding experience. Had I been fortunate enough to connect with Shai at Chancellors sooner, I'm sure I would have been in my dream home months ago! The communication and level of care and interest was miles beyond what I experienced elsewhere. I really appreciate the time and dedication put into finding me the right home, and all the support received every step of the way. THANK YOU SHAI!!!

Mark · 21 May 2024