Chancellors reviews

★★★★★ 1/5

Google

Made an inquiry about a property to rent. Booked in a viewing weeks in advance. Attended viewing and filled in application form etc. Then was told the property was only available for six months as it was on the market to sell. Why no one told me this in the weeks leading up to the viewing or at the viewing was not explained. Still I put in an offer, and offered to pay rent up front. After barely communicating with me for days and leaving me in limbo with my property search I was told the landlord had rejected my application. I asked the reason and was told he had declined to say. I said it was a shame it had been rejected and the woman speaking to me replied "Amazing", like a robot. Demeaning, time-wasting and unpleasant experience which has probably saved me a headache long-term as I prefer to do business with people with better manners and decency.

Zoe · 17 December 2025

★★★★★ 5/5

Google

Sammy was incredibly helpful and responsive throughout the process. She was especially valuable in helping to relay time-sensitive information between the landlord and me, ensuring communication was smooth and efficient. Her efforts helped both sides reach agreements quickly and made the whole experience much less stressful. Thank you, Sammy, for your professionalism and support!

I · 22 June 2026

★★★★★ 5/5

Google

Amber Fraser helped me with organising 2 viewings in Kidlington, and was so very helpful and encouraging. In the end I decided against buying that particular flat but my whole experience was not stressful at all with Amber there to assist in all the negotiations etc. Thank you Amber...

Lizzie · 22 June 2026

★★★★★ 5/5

Google

Recently we have been viewing properties with Chancellors Kidlington. We have had the pleasure of meeting Amber Fraser, who has escorted us on the viewings. Amber is a delight she is knowledgeable about the properties, kind & helpful. Thank you Amber!

Sarah · 22 July 2026

★★★★★ 5/5

Google

Amber was great - punctual, polite and knowledgeable about the property and was courteously discrete when asked. Also helpful in finding out additional information about the property in a timely fashion.

Tim · 8 August 2026

★★★★★ 5/5

Google

Sammy has been incredibly helpful throughout the rental process and promptly got back to me just as I was about to call regarding the current status of my application. Clear, concise and overall smooth process.

William · 22 June 2026

★★★★★ 1/5

Google

From a landlord perspective, absolutely terrible. They picked contractors to do work which went wrong (plumbing leaks damaging my property). I replaced a shower and then a year later they told me it needed replacing again (no pushback to the contractor on my behalf). After a tenancy they started showing people round and only weeks later and having been advised to lower the rent did I discover the property had been left in a terrible state (they should have advised my after the first viewing). They also advised a tenant to change the locks (without informing me!) so at the end of the tenancy when I returned arriving late I couldn't enter and had to sleep in the car.

Simon · 22 May 2026

★★★★★ 1/5

Google

I am extremely disappointed with my experience with Chancellor and, frankly, expected far more from a company of this size and reputation. Our tenancy process took 56 days to reach a final signed contract, despite making it clear from the beginning that we were ready to sign ASAP. The entire experience was marked by delays, poor communication, disorganisation, and a concerning lack of professionalism. The agent handling our case, Samantha, appeared unsure of the process from the beginning. During our first property viewing, she arrived late. We promptly submitted our tenancy application form, yet she took approximately 15 days to move the process forward. Even more concerning, not all of our information was properly entered into the company’s system, which resulted in multiple staff members repeatedly calling us to request information that we had already provided in full on the original application. When we initially submitted our documents, Samantha assured us that we had provided “more than enough” and that no further documentation would be required. Then, approximately 20 days later, we were suddenly informed that the documents were insufficient and that additional paperwork was needed. We had to rush against the clock to obtain everything requested. Throughout this period, calls were ignored, emails frequently went unanswered, and communication was extremely poor. At one stage, we were told there had been an IT issue and that emails had not been received. However, interestingly, whenever I called from a different number, the phone was answered. The manager of the Kidlington branch, Zsofia, was unfortunately unable to assist with any of our concerns. Beyond that, I found her attitude unnecessarily arrogant, dismissive, and rude. On one occasion, when I politely asked, “Aren’t you the manager here? Could you help me?”, she simply rolled her eyes and refused to respond. I genuinely struggle to understand how a company of Chancellor’s scale accepts management behaviour of this standard. James, who handled part of the tenancy progression by email and phone, was another source of frustration. Emails and calls were often ignored, and the tenancy agreement itself was repeatedly prepared incorrectly. We had to re-sign the contract six separate times because errors continued to appear. In the final days before move-in, there seemed to be a sense of panic because we were due to move within 48 hours, yet nothing had been properly finalised. Having no definitive contract just two days before moving is simply unacceptable customer service. Before moving in, I specifically asked Samantha to ensure that the property would be properly cleaned and ready for our arrival, the absolute minimum any tenant should expect. Unfortunately, when we arrived, the house was dirty and full of spiders, giving the impression that basic preparation had not been completed. To make matters worse, three days after moving in, another employee, Lucas, called asking why our rent had not been paid, despite the payment having been completed six days earlier. This gave the strong impression that either the company lacks an effective internal system or suffers from serious internal communication failures. Overall, this experience was exhausting, stressful, and deeply disappointing. When choosing Chancellor to help secure our next home, I expected efficiency, professionalism, and competent communication. Sadly, our experience delivered the exact opposite.

TAISSON · 22 May 2026

★★★★★ 5/5

Google

We had a really positive experience with Sammy as our letting agent. She was friendly, responsive, and very clear with all the information from start to finish. Everything was handled efficiently, and we always felt kept in the loop. The …

SOLR · 22 February 2026

★★★★★ 5/5

Google

Samantha was fantastic and very helpful with organising our house and put us in the best position! Thank you!

Max · 1 August 2026

★★★★★ 5/5

Google

Samantha and Sammy were both very helpful and supportive in helping us find our new home! Samantha was very understanding and helpful with all of our questions and queries.

Morgan · 22 May 2026

★★★★★ 5/5

Google

Danial and Amber were fantastic having not sold a property for nearly 20 years. They made the whole process easy and the communication was always there and went the extra mile if needed. Would be using the Kidlington office again in the future. Thank you Danial and Amber

Colin · 15 August 2026

★★★★★ 5/5

Google

Samantha was very helpful and quick to respond over the phone and via email

Alfie · 22 July 2026

★★★★★ 2/5

Google

Shai Maguire was an excellent help, allowing me to secure a property to rent in the space of 48 hours! [Update] 5>2 stars It started great, but after the process started Shai was basically impossible to contact, which is a source of considerable stress because I was basically in the dark until 5 days before the start of the tenancy. I've called the branch so many times, but incredibly there is no one there to pick up. They sometimes call back, but when I say I need to talk to Shai, he is already busy and will call back. Not once has this happened. The only way I could get a response was by emailing the entire branch using the general email address. This is not professional, at all. I hope Chancellors understands that tenants are also customers that deserve professional service, not just the landlords. I will be avoiding Chancellors in the future.

Haram · 23 September 2024

★★★★★ 5/5

Google

Excellent service throughout the entire rental process. Every question was carefully listened to and promptly answered. Samantha was patient during property viewings. Special thanks to Shai for his outstanding communication and support. As a first-time renter, I couldn't have asked for a better experience. Highly recommended!

Alice · 8 November 2025

★★★★★ 5/5

Google

Samantha has been amazing and very helpful. She is very welcoming and friendly. Thank you for all your help Samantha

Amelia · 22 May 2026

★★★★★ 5/5

Google

Senior Lettings Manager Kayleigh Hearn from the Kidlington Chancellors Office was very helpful and lovely to speak with, both on the phone and in person. She was able to get me a viewing shortly after I arrived to the office which was much appreciated as I was on a time crunch. She was prompt in assisting me and answered my questions with confidence and clarity. I want to thank Kayleigh Hearn for making this such a positive experience, specially as an international university student with little experience in the renting process. Thank you :)

Marta · 13 June 2024

★★★★★ 5/5

Google

Samantha was super helpful in finding us a new rental property.

Troltwentythree · 22 June 2026

★★★★★ 5/5

Google

I recently had my home valued by Matt and found the process efficient and professional. Matt was knowledgeable and provided a clear breakdown of the valuation. I felt his advice was practical and sound, based on his thorough expertise and …

Ward · 13 October 2025

★★★★★ 1/5

Google

We have been with Chancellors since 2022 and the service has been consistently unacceptable. Despite paying for full management, our tenants repeatedly contacted us directly because Chancellors simply did not respond to them. We were effectively managing the property ourselves while still paying Chancellors for a service they were not providing. In 2024, our tenants moved out while we were abroad due to a family bereavement. Our neighbour alerted us that the bins were overflowing and, shockingly, the property doors had been left open. We tried contacting Chancellors urgently, only to be told it was the checkout agency’s fault, an agency they themselves appointed. When new tenants moved in (while we were still away), we asked Chancellors to downgrade our service to basic rent collection only. Once we returned, the new tenants showed us the condition the previous tenants had left behind: Lawn stripped and replaced with artificial grass without our consent Nails on walls inside the house Missing blinds and curtains Bins left overflowing, which the new tenants had to clean themselves When we raised this with Chancellors, we were told they “don’t manage the property anymore”, despite the fact that the previous tenancy WAS managed. After weeks of being passed from department to department, we were told the Deposit Replacement Scheme wouldn’t pay anything because more than 30 days had passed. The delay was entirely caused by Chancellors’ internal confusion and lack of ownership. Only one helpful staff member, Kwesi, escalated the issue and we received around £100, nowhere near the actual cost of the damage. During the 2025 renewal, we clearly stated we did NOT want DRS and were not charged. Now, during the 2026 renewal, Chancellors have suddenly deducted DRS for 2025 and are demanding “proof” of the agreement, even though their own staff confirmed it at the time. Trying to reach the property manager has become impossible. No calls returned for over a week, emails ignored despite CC’ing multiple staff. Today, a staff member told us the property manager “doesn’t want to speak to us because we shouted at her.” This is completely false, she has never once returned our calls, so shouting at her would be impossible. Her email now claims she has “no record” of the DRS agreement and insists we provide proof, while refusing to address the late rent queries or the ongoing service failures. The service is chaotic, unprofessional, and deeply frustrating. Departments contradict each other, no one takes responsibility, and we are left to deal with the consequences every single time. After years of mismanagement, negligence, and financial errors, we simply want to terminate our contract and move our property elsewhere.

Sowjanya · 15 August 2026

★★★★★ 5/5

Google

I had two viewings with Amber and it was a very pleasant experience. She was puntual, knowledgeable, kind and professional, and although I haven't chosen the properties I hope I will have more viewings with her. She was happy to answer any questions and I felt very understood

Laura · 22 July 2026

★★★★★ 5/5

Google

Thank you Sammy for such a great experience. So happy to move into our new home on the 20 Feb 2026.

Philippa · 13 February 2026

★★★★★ 5/5

Google

As a first time solo renter, I couldn't have had a more informative and welcoming experience to put me at ease in my search for a property. Thanks to Samantha for continuously providing information and helping answer any queries so quickly!

Clara · 7 August 2025

★★★★★ 5/5

Google

The people at Chancellor's Kidlington were very friendly and helpful. They were quick and clear with communication, and setting up viewings and my tenancy.

Freya · 26 December 2025