Trusted Agent profile · Kidlington
★★★★★
202 reviews across 3 platforms
65 High Street, Kidlington, OX5 2DN
Alistair Redhouse Estate Agents Ltd's office in Kidlington, at 65 High Street, is rated 4.6 out of 5 across 202 reviews on three platforms, including 189 Google reviews rated 4.6.
Every review we hold for the Kidlington office, from every platform, shown as written. First names only.
5/5
GoogleLucinda was absolutely fantastic, we couldn’t have asked for more, she went over and above. I can’t recommend her enough.
Thank you so much for taking the time to leave your comments. I agree that Lucinda is great and she embodies our philosophy of 'Care More' which shines through in her interactions with buyers and sellers. I'm thrilled that she was able to help you with your journey.
5/5
GoogleA big thank you to Richard, Esther and the rest of their team
5/5
GoogleAlastair, Robert and the team in Kidlington have been incredibly professional with helping us sell our old property and purchase a new house. The process took some time to all come together, we had setbacks in selling and frustrations trying to buy, but its never straight forward (like most will experience). However, because of the friendly approach, focus and the honesty of the team we had the confidence that it would all click into place and thankfully it did. Alastair was always positive and supported us in making sure that every single step of moving house was simple and efficient. Alastair Redhouse and his team are a credit to their industry and the local community, i would not hesitate to use them again.
1/5
GoogleI'm extremely disappointed in my experience with you. I had filled up the application amd submitted my offer the day it was sent to me on 22nd of August and got no reply or response from you regarding it. The vast majority of the letting agencies move forwards after an offer is made but i was made to wait an entire week till 29th of August when i found out on right move that the property had been let agreed! It seems like i was purposely led on which not only caused me significant anxiety but also cost me other good properties that i had an opportunity to rent but didnt due to no clear answer on your part. It also feels as if the letting agreement was purposely delayed to find tenants of your preferences rather than on genuine and honest merits.
2/5
GoogleSaw a rental property we were interested in messaged Alistair’s the day it came on the market. It took literally four messages and a week later before we finally got a response that it had already let. Yes, let agreed showed on all the websites at the end of the week in which they never responded so we could put an application in. We’ve been house hunting for several weeks now and this is the first company we’ve come across that has not responded within two days.
This really is troubling to hear, and I am deeply upset to learn that your messages were left unanswered. As a family run business with a team who are all focussed on the client experience I can only seek to assure you that this is a deviation from the norm. The lettings market is currently running extremally hot with many applicants all chasing the same property; leaving the majority of applicants disappointed. I have searched you on our computer system and have no number for you. I would be very appreciative if you could come back to me on my personal mobile number 07557 680050 so that I can look into this properly and make things right again.
5/5
GoogleExcellent service from the team especially Anna and Richard who were very professional, helpful, responsible, quick answer, they never ignored my many calls and always doing their best to make the process smooth and easy! They also were so patient and kind to answer all my questions! I would really recommended them! Thank you very much for your hard work!
1/5
GoogleAVOID!! One of the worst rental agencies we have dealt with. Initially at the time of our moving in, we were in contact with 'Ben Alderson' who was emphatic and helpful. However, at the check out, we were dealt by 'Adam Coope' who even lack basic human communication, let alone empathy and courtesy. At the time of checkout we were charged almost half of our deposit and Adam provided us with the most expensive quotes on the things, which were not even at the fault. We have to contact DPS ourselves to save some of our deposit at the end of tenancy. If you are renting a house, we will suggest to look through a different agency, after our DISAPPOINTING and TERRIBLE experience.
Thank you for your review and I’m so sorry that you had a bad experience when exiting from your tenancy. The deposit dispute process is one of the most frustrating things about renting. Adam is paid by the landlord and has a duty of care to ensure the best outcome for his client. Thankfully, the Deposit Protection Scheme is in place to give tenants the opportunity to have any claim for a deposit deduction independently arbitrated. The DPS will often favour on the side of tenants when matters go to dispute. There is a contractual obligation to return the property in the condition it was let to you in (minus fair wear and tear) and I can only imagine that if the DPS supported a claim for a reduction then that condition of tenancy was not met. On a personal level I am deeply saddened that your experience compelled you to give us a 1 star review especially considering your positive words about Ben. Please be assured that your comments haven’t gone unheard and that the way we communicate our duties, and the process will be reviewed with the person involved. As a family business it’s important that everyone is treated with courtesy and respect especially during an emotive deposit dispute. Please do call me on my direct dial 01865 593301 and I’ll discuss what steps have been taken.
5/5
GoogleVery friendly & very professional staff who are very supportive and always ready to handle any queries in a very professional way. Their level of communication is excellent and always reply to emails within no time. My family and I couldn't ask for better staff from Alistair red House Kidlington than Vicky, Richard, Anneke and the rest. Absolutely brilliant.
Thank you Joseph for taking the time to write a review. The team work so hard so it's deeply rewarding to get feedback like this. Best wishes.
5/5
GoogleVery professional and excellent service from Alistair Redhouse. Vykinte was our agent and she guided us through viewings and the tenancy application. She was helpful and available for us all through. Highly recommended.I would like to use them in a future if I need it. This agency was a great choice.
5/5
GoogleVery friendly & very professional staff who are very supportive and always ready to handle any queries in a very professional way. Their level of communication is excellent and always reply to emails within no time. My family and I couldn't ask for better staff from Alistair red House Kidlington than Vicky, Richard, Anneke and the rest. Absolutely brilliant.
Thank you Joseph for taking the time to write a review. The team work so hard so it's deeply rewarding to get feedback like this. Best wishes.
5/5
GoogleAn absolute joy of a team to do business with! Lucinda was particularly helpful
Thank you for taking the time to write your review. It really does mean the world to us. Best wishes, Alistair
5/5
GoogleWe used Alistair Redhouse Property Partners earlier this year for both buying and selling, and would highly recommend them. We mostly dealt with Alistair and Robert, but all the team were knowledgeable, helpful and reliable. Customer service and communication were excellent - I don't think we ever had to chase for a reply. And just as importantly, we were very pleased with the prices they helped us negotiate. Having viewed houses with lots of different agencies, I feel confident saying that AR are the best in the area!
5/5
GoogleWe have been renting a property since the last year with Alistair Redhouse and every time that we have reported an issue with the house, the estate agency and particularly, Esther, always has been quite helpful solving any problem quickly and efficiently.
5/5
GoogleReceived an excellent service from Liam and his team. The whole process from viewing to moving in was completed smoothly and electronically, without the need of paper documents being sent. A truly modern way of doing business, highly recommended.
Thank you for your kind words Mr Shafi. We hope you enjoy living in your new home.
5/5
GoogleReally great estate agents, as tenants we always found them very quick to resolve issues. Even when our boiler broke in the winter getting it fixed took less than 24 hours. Richard the Lettings Manager is very helpful and great at giving updates when requested.
5/5
GoogleSteven was incredibly professional and helpful throughout the whole process!
Thank you so much for providing feedback. Steven works so hard to exceed clients expectations and your 5 stars means the world to us... thank you.
5/5
GoogleAR property team has been very supportive and helpful right from viewing the property till we got our tenancy deposit. Highly recommended!!
5/5
GoogleVykinte was brilliant real estate agent, who guided us through complex processes for us in easy and friendly manner
5/5
GoogleReally great estate agents, as tenants we always found them very quick to resolve issues. Even when our boiler broke in the winter getting it fixed took less than 24 hours. Richard the Lettings Manager is very helpful and great at giving updates when requested.
5/5
GoogleWith the help of AR, I bought the property and then also let through them. The staff there are very friendly, helpful and informative, especially Louise and Liam. Very pleased with their excellent services.
Thank you so much for taking the time to write this review. It means alot to us. Best wishes, Alistair.
5/5
GoogleI'm a landlord of one property and have used Alistair Redhouse Partners to manage my apartment for several years now. I've found them very helpful in finding and qualifying potential tenants, communication with tenants and my property …
5/5
GoogleI’ve had a very positive experience as a tenant with Alistair Redhouse Property Partners in Kidlington. Esther especially, but also Richard along with the whole team, have always been professional and supportive, often going beyond in the …
5/5
GoogleLiam the lettings manager at Alistair Redhouse has been an absolute star managing our property. We emigrated to NZ in July 2017 and Liam took over the management of letting our property in May 2018 (following the fiasco of another letting agency that I won’t name). He has given us complete confidence to leave our family home in his full care while we are on the other side of the world. I would highly recommend Alistair Redhouse for anyone wanting to let their property.
This is such a lovely review. Thank you for your comments as we continue to look after your lovely home.
5/5
GoogleWe were tenants of Alistair Redhouse for nearly 3 years and frankly I’ve never had better service before! Having relocated from London we knew nothing about the area but Adam (old name now) gave us a full tour before we even viewed a house with him. Susan, previous property manager now sales agent extraordinaire, looked after us from the word go. Any issue: boiler breakdown, leaking ceiling, damp etc all fixed and sorted quickly and seemingly easily. Also, because her communication was on point I felt as though I had a direct line to the overseas landlord who was always happy to help, or at least it felt they were! The whole team are always on hand to take a call and help in any way they can, if you need to speak to a certain person they are quick to call you back, leave a message and send an email. I think the 5 stars shows my opinion but I would absolutely recommend them to any of our friends we keep trying to convince to move from London. Anyone looking to sell please at least get them out to value your home, I think you will be very impressed.
Wow, I'm overwhelmed to read this, thank you so much for your kind words. Customer experience really is at the heart of our culture and it means a great deal when people give us positive feedback. Best wishes from the whole AR team
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Alistair Redhouse Estate Agents Ltd's Kidlington office has 202 reviews across three platforms: 189 on Google, 12 on Facebook, 1 on Trustpilot.
Alistair Redhouse Estate Agents Ltd Kidlington is rated 4.6 out of 5 across all 202 reviews, and 4.6 out of 5 on Google from 189 reviews.
Alistair Redhouse Estate Agents Ltd Kidlington, 65 High Street, Kidlington, OX5 2DN.
