Phipps and Pritchard Kidderminster reviews

★★★★★ 5/5

Google

Basing this review on the level of customer service we have received today after viewing two properties listed in Kidderminster. Pascal/Pasco and Pete were friendly and professional - honestly the best lettings agents we've come across so far in our search. Thank you to both.

Sabrina · 23 March 2024

★★★★★ 5/5

Google

What a great place. I have been dealing with Terri from the start. She's been so super friendly and helpful. She's gone above and beyond to help me with my purchase.

Jim · 16 March 2026

★★★★★ 5/5

Trustpilot

Recently rented a property through…

Recently rented a property through Phipps and Pritchard and they were fantastic throughout! As a first time renter it was very new to me but Tom and his team were on hand at any given time to make the process as smooth as possible! Would highly recommend.

Mike · 16 June 2023

★★★★★ 5/5

Trustpilot

Excellent and professional service

Phipps and Pritchard have managed our property portfolio for many years. Gemma and her team are extremely helpful and any queries are dealt with promptly and efficiently. They provide an excellent friendly and professional service, and I would highly recommend them for property rentals and sales.

Robert · 22 June 2023

★★★★★ 5/5

Trustpilot

Professional and prompt customer care…

Professional and prompt customer care and never need to call them back to follow up my request.Hence I could trust them for their customer care.Sam and her team did their best when I needed their help. Once again thank you all and best wishes.

Thiruneela · 31 July 2023

★★★★★ 5/5

Google

Ben was very helpful and knowledgeable, the rest of the staff are very friendly as well :)

Esme · 26 December 2024

★★★★★ 4/5

Trustpilot

Commenting as a Tennant

Commenting as a Tennant, staff we have dealt with have been polite and helpful, any issues are reported to our landlord very quickly and sorted. Thank you to the team.

Nick · 8 September 2026

★★★★★ 5/5

Google

P & P are just the best, most professional estate agent I have experienced in 30 years as my job as a mortgage broker. Zoe, Hayley and team are fantastic.

Nigel · 22 May 2024

★★★★★ 5/5

Google

Phipps and Pritchard in Kidderminster were a very professional and helpful company to deal with from start to finish and I cannot recommend them highly enough.

Jane · 25 July 2024

★★★★★ 5/5

Trustpilot

Excellent personal service from Terri…

Excellent personal service from Terri Lawlor. Kept informed from start to finish.

Mr · 28 May 2026

★★★★★ 4/5

Google

Big thanks to Tom for all his help renting out a property. We hope the new tenant will be very happy in his new home.

Susan · 25 July 2024

★★★★★ 5/5

Google

Tom has been helpful from start to finish of my tenancy with one of their properties. Would recommend to rent from this company to anyone.

Helen · 25 July 2024

★★★★★ 5/5

Google

Happy experience with them, thanks to Reiss and the team for helping me out :)

Jordan · 26 December 2024

★★★★★ 5/5

Google

Hayley was an excellent and supportive guide through the house buying process for our first home - would fully recommend!

Evan · 25 July 2024

★★★★★ 5/5

Google

Hayley was absolutely amazing, nothing was too much trouble and she was great at keeping us informed

Carol · 25 July 2024

★★★★★ 5/5

Google

I would definitely recommend P&P. Super friendly & helpful team. Carmela & Reiss have been amazing helping me find a new place, keeping me updated, great communication the whole time. Thank you so much. 😊 …

Laura · 9 August 2025

★★★★★ 1/5

Google

Absolute clowns, booked an appointment to see a house on a Saturday, I was running late due to no fault of my own it took me about 1.5 hours to get to Kidderminster I tried to call someone at the office but they were closed I left several voice messages letting them know the situation but everyone obviously went home, the person doing the viewing left and could not be bothered to call me to let me know. I rebooked to view the house again in the week anyway and got a call the next day, I asked a few questions about the area etc I was told they're unable to give me an opinion on the area for some reason like it's some kind of forbidden secret they seem to fail to understand I'm going to be investing in this property for the long term then the person who called me left the conversation at that and hung up the phone, absolute shambolic I'm clueless to understand how these guys operate as an estate agent, the mind truly boggles. I was interested in the house but I am not interested in dealing with this estate agent as they're incompetent. I wasted 3.5 hours in travel, time and money just to be told "We can't give you information on the area, unfortunately" and "do your own research" which I obviously tried to do but Google can't give you these answers, they couldn't care less if I was interested in the property that's what competent estate agents tend to ask but these guys obviously have so much business that if they lose a customer it doesn't really affect their business model.

Johny · 27 July 2023

★★★★★ 1/5

Google

I phoned this estate agents on Tuesday 11 April to ask about viewing a house for sale. The woman asked for all of my personal details for their data base, they answered some of my questions about the house and I booked an appointment to view the house on Friday at 10:00am. The agents could see from my personal details that I didn't live in the area and I made it very clear that I was only going to be in Kidderminster for one day--Friday 14th-- to view properties. On Friday morning I drove three hours from where I currently live to view this property at 10:00am. I waited until about 10:15am and when no agent turned up I phoned them to see why they were late. They first said the appointment had been booked for another day, then they said my appointment had never been confirmed. How could the appointment have been booked on another day?I had only booked the appointment three days ago and I was clear I was only in the area on Friday 14th. Also, why had the appointment not been confirmed in the agent's diary? I had been very clear I was keenly interested in buying the house and was driving three hours to see it. If there was a question over the appointment then why had the agents not said anything at the time of booking or contacted me with queries afterward? I was given no explanation as to why my appointment had not been booked and confirmed for Friday 14th at 10:00am. I asked if someone could meet me at the house today because I was there at the time of the call and I had driven a long way to view it. I was genuinely interested in making an offer on the house, but I won't do that without seeing the property. The agents said there was no way I could view the property today. They asked me if I could come back another day. They didn't seem to understand that I had taken off work and driven for three hours that morning. I was shocked that I was being asked to take off work again and drive all the way back out to Kidderminster because of the agent's mistake. The house has been on the market for a while and I had wondered what was wrong with the house but now I realise it's not the house that's the problem it's the agent. The owner probably has no idea that people are trying to view and buy their property but buyers are being prevented from viewing and buying because of the agent. I don't understand why the agent doesn't want to sell this house? They could have sold it today. If you are trying to buy a house through this agent I would suggest you phone them daily after booking viewings just to make sure they will actually turn up to the viewing. If you are trying to sell a house through this agent--good luck! Your house will probably take longer to sell due to the agents not scheduling viewings for people to see and buy your house. 17/04/23: UPDATE. I rang McCartneys in Bridgnorth to arrange a viewing for 3pm at a property in Highley. I attended that appointment but was not allowed into the house because the occupant never arrived with the keys. Before this call, I rang Phipps & Pritchard in Kidderminster and scheduled a viewing for 10am on the 14th at Stourbridge Road. I spoke with a woman at length about the property, the tenants had moved out, the house is currently vacant, the house needed updating, etc. Please continue to review your phone records and you will hopefully find the first call which discussed these points and the scheduled viewing at 10am on the 14th at Stourbridge Road.

J · 22 June 2023

★★★★★ 5/5

Trustpilot

Excellent management service for rental properties

We are very pleased with Phipps and Pritchard, they manage our rental property incredibly well, especially Tom, who is always being proactive, professional and very helpful. Highly recommended for property rentals.

Gail · 19 June 2023

★★★★★ 5/5

Trustpilot

I have been very satisfied with how our…

I have been very satisfied with how our property has been managed. Phipps & Pritchard have looked after the letting side of things very well.

Stephen · 9 October 2025

★★★★★ 1/5

Trustpilot

Agency is not booking viewings, Sellers losing out on Sales.

I phoned this estate agents on Tuesday 11 April to ask about viewing a house for sale. The woman asked for all of my personal details for their data base, they answered some of my questions about the house and I booked an appointment to view the house on Friday at 10:00am. The agents could see from my personal details that I didn't live in the area and I made it very clear that I was only going to be in Kidderminster for one day--Friday 14th-- to view properties. On Friday morning I drove three hours from where I currently live to view this property at 10:00am. I waited until about 10:15am and when no agent turned up I phoned them to see why they were late. They first said the appointment had been booked for another day, then they said my appointment had never been confirmed. How could the appointment have been booked on another day?I had only booked the appointment three days ago and I was clear I was only in the area on Friday 14th. Also, why had the appointment not been confirmed in the agent's diary? I had been very clear I was keenly interested in buying the house and was driving three hours to see it. If there was a question over the appointment then why had the agents not said anything at the time of booking or contacted me with queries afterward? I was given no explanation as to why my appointment had not been booked and confirmed for Friday 14th at 10:00am. I asked if someone could meet me at the house today because I was there at the time of the call and I had driven a long way to view it. I was genuinely interested in making an offer on the house, but I won't do that without seeing the property. The agents said there was no way I could view the property today. They asked me if I could come back another day. They didn't seem to understand that I had taken off work and driven for three hours that morning. I was shocked that I was being asked to take off work again and drive all the way back out to Kidderminster because of the agent's mistake. The house has been on the market for a while and I had wondered what was wrong with the house but now I realise it's not the house that's the problem it's the agent. The owner probably has no idea that people are trying to view and buy their property but buyers are being prevented from viewing and buying because of the agent. I don't understand why the agent doesn't want to sell this house? They could have sold it today. If you are trying to buy a house through this agent I would suggest you phone them daily after booking viewings just to make sure they will actually turn up to the viewing. If you are trying to sell a house through this agent--good luck! Your house will probably take longer to sell due to the agents not scheduling viewings for people to see and buy your house. 21/06/2023 UPDATE: I phoned TWO agencies to book viewings at TWO different houses for Friday. I explained to both agencies that I was only in the area on Friday and had to book viewings that day only. When I phoned your agency, a booking was made for me for 10:00am on Friday at Stourbridge Road. When I turned up at 10:00am no one was there, after waiting I phoned and was told the booking had been made for another day. Now you're trying to say there was no booking scheduled at all and that I only called one agency for a booking at another house. I have phone records that can prove that I made calls to both of your agencies and booked TWO viewings at TWO separate houses. After I phoned you on Friday to see why you hadn't turned up to our booked appointment, I was told the appointment had been book on another day and that no one could turn up on Friday but the appointment could be rescheduled for another day. I again explained that I was only in Kidderminster for Friday and couldn't drive all the way back up to Kidderminster on another day because YOU incorrectly booked the appointment. Now you're inviting me to drive all the way back up to Kidderminster to listen to one phone call that I made to your other branch to book a viewing for another house. Why would I do that? Looking at your confused response and complete inability to take responsibility for YOUR mistake, it seems apparent that mistakes will continue to happen at this agency. Good luck to anyone trying to view through you. Perhaps a course in scheduling and customer service would be useful for your staff going forward.

JM · 15 April 2023

★★★★★ 5/5

Trustpilot

Nick @ P&P

I found Nick to be knowledgeable, professional and refreshingly honest. Many thanks for your prompt attention

Rob · 23 August 2026

★★★★★ 5/5

Google

Very good agency, all updated provided and documents sorted very quickly. Agent helped us with all questions every during holidays period.

Daga · 5 November 2025

★★★★★ 5/5

Google

Great service and the flexible viewing times when looking to visit properties when it's convenient for you.. Pascoe is also a great asset and wish he was working for me! Regards Justin and Lisa x

Justin · 22 June 2022