Trusted Agent profile · Kidderminster
★★★★★
187 reviews across 4 platforms
Estate House, Proud Cross Ringway, Kidderminster, DY11 6AE
Doolittle and Dalley's office in Kidderminster, at Estate House, is rated 3.8 out of 5 across 187 reviews on four platforms, including 97 Google reviews rated 3.5.
97
Reviews on Google
This office
10
Reviews on Facebook
This office
68
Reviews on Yell
This office
12
Reviews on Trustpilot
This office
Every review we hold for the Kidderminster office, from every platform, shown as written. First names only.
5/5
GoogleHaving experienced buying a property through Dolittle and Dalley and now selling a property through them too, I can honestly say they were worth every penny. They are all knowledgeable and kind. No question or worry is too small or too much …
“Thank you, Eloise! We’re so pleased we could help you achieve a great result with your sale. It was a pleasure working with you, and we’re delighted you’d recommend us.
5/5
FacebookAbsolutely superb from start to finish, I sold a property with them which was effortless, I also purchased a property through them, again effortless, communication was brilliant, all of the staff were incredibly helpful, I would like to particularly thank Lisa Rhodes who made the whole process so much easier. I would recommend to anyone Thanks again Andy
1/5
GoogleWell what can I say they dont even reply or let you know whether you have been accepted for a property you have applied for or even let you know if you have successfully been on the list for a property same as all estate agents , no decent ones around
5/5
GoogleCannot fault the service I have received from start to finish. All of the staff have been helpful with any query. Speedy service, highly recommend! A big shout out to Tracy at the Kidderminster branch especially! Absolute star!
Thank you for taking the time to provide us with your review. We really do appreciate your feedback and trust that you are enjoying your new home.
5/5
GoogleWe initially used Doolittle to manage a rental property for us, they did this professionally and made the process very easy for us first time landlords. We then decided to sell the property and used Doolittle and Dalley to market the property and undertake viewings for us. The whole process was simple, efficient and the service was great. Wouldn't hesitate to use them again. Special thanks to Kristina and Louisa.
5/5
YellExcellent service
Great service and help from Louisa. Thank you so much again for making our purchase complete so smoothly.
Thank you so much for your kind words and for taking the time to leave us a review. We’re delighted to hear you received excellent service and that Louisa was able to support you throughout your purchase.
5/5
YellHassle-free house move
Just completed a stress-free house move with Doolittle & Dalley. The friendly and helpful team in the Kidderminster branch handled both the purchase of our new property and the sale of our old one. This was an unexpected move but John, Louisa and the team responded quickly and our house was on the market in no time! We had viewings and offers almost immediately, selected a great buyer and quickly found ourselves in a position to proceed with the purchase of the house we set our hearts on. Communication was excellent throughout the process and within a matter of weeks we were in our new home, up to our necks in boxes but with smiles all round! Many thanks for helping to make this a pleasant and hassle-free move.
1/5
GoogleWorst estate agents to go through, not helpful at all.. rude to new customers and look like they have no intention of actually helping anyone. Saying if you have pets they won't help even though every property I looked at on their website said nothing about pets not being allowed. I think they need to retrain staff on how to speak and deal with people. This is probably why their name is Do Little...
We are sorry to hear that you feel our service has not met your expectations. Unfortunately, many landlords prefer tenants without any pets, but as pet owners we appreciate your situation and will always assist if possible.
1/5
GoogleOur experience with this estate agent was utterly disappointing. Upon completion it soon became apparent why we received so many emails and calls as the sale was in progress, as an attempt to simply get a property off their books, …
Thank you for your review and we are so sorry to hear that you feel disappointed with the experience you received from ourselves and that you felt the sale was rushed. I can see our memorandum of Sale was issued on the 23/8/24 and it … More
5/5
GoogleWhat a fantastic team you are at Doolittle and Dalley !! After coming to D & D to sell my house, I could not be more thrilled. Richard, Louisa and Kristina have been easy to contact, quick to follow up, super professional and a pleasure to work with. My house completed on Friday so I want to say a huge THANK you to the whole team @ D & D! Since selling my house, Louise and Charlie from Lettings have also helped me secure a new tenancy until I’m ready to move. You have both worked so hard to get this over the line and to sync with the completion date. Thank you both for all the hard work that went into it, I’m so appreciative!!
Thank you for your review and we are really pleased that the sale of your property and subsequent rental pending completion of your purchase has worked out to everyone's satisfaction. Best wishes in your new home :-)
1/5
GoogleVery poor customer service. Takes at too long to arrange viewings and too long for call backs. Even lied about trying to call me last week. Arranged a viewing finally, only to get there and the person that was doing the viewing had already … More
We are sorry that you feel our customer service did not meet your expectations on this occasion and we have responded more fully by email.
1/5
GoogleAvoid Kidderminster office like the plague! Barely responds and always has a different excuse. Had a viewing with "Lesley" viewed the property and was told I was the first to view it and that it was mine. Then was promised id have a call before lunch the next day.. no call came so assumed she was busy. Then finally got called around 5pm to say i hadn't got it and that someone else had applied and got it. Was told both my application and the other person's application was fine and the landlord had just randomly chose. "Lesley" then said she really wanted to help me and that she had other properties I could view. I agreed to this and said i could view anytime. Im still yet to hear anything from her and its now been ages. Absolutely poor service and terrible at her job as well.NegativeResponsiveness, Quality, Professionalism, Value
1/5
GoogleI've been with them for 16 years, they have treated me with zero respect. They rarely fixed problems with the house, sometimes taking years to do a simple task. House was a mess, damp problems not mentioned. In the end they evicted us with minimal time legally allowed, they never even said why and were adamant about saying they did not have to give a reason. They were fine with making 2 disabled people go on the streets in the middle of a pandemic. They're also really awkward when you're trying to get a reference off them for another estate agent.NegativeResponsiveness, Quality, Professionalism
5/5
YellCan’t Fault Em
Just completed on our property sale , used Doolittle and Daley and as the headline says , couldn’t fault them , Louisa was our agent and she kept us up to date on our sale , always kept in contact and along with the price they charged , we are very happy with the overall service we received , would happily recommend their services ,
5/5
GoogleJust sold my moms house with Doolittle and Dalley and whole experience was very good. Engaged throughout, supported and communicated. Louisa was excellent but would highly recommend.
Many thanks for your feedback Mark. It was a pleasure acting for you an your mom. We hope she has settled into her new home now.
5/5
GoogleI’ve used D&D for both selling property and renting many years and have always had an excellent service. Great team always very friendly professional and supportive especially Elaine and Ella. 10/10PositiveResponsiveness, Quality, Professionalism, Value
Many thanks for your review and we look forward to being of service again in the future.
5/5
YellAmazing experience that resulted in our dream home,Fantastic experience resulting in my dream home!
Completed my house purchase yesterday through Doolittle & Dalley, we dealt with Louisa, who was amazing, buyers on our first purchase pulled out, and so Louisa understood my fear, and anxiety on the next purchase, dealt with my million and one phone calls whilst dale was progressing and always took on board, reassured or answered my questions. An absolute asset to Doolittle & Dalley and if I ever do come to sell my house she would be without doubt my first contact. Thankyou Louisa.... right off to move!!! 😘
5/5
FacebookCompleted my house purchase yesterday through Doolittle & Dalley, we dealt with Louisa, who was amazing, buyers on our first purchase pulled out, and so Louisa understood my fear, and anxiety on the next purchase, dealt with my million and one phone calls whilst dale was progressing and always took on board, reassured or answered my questions. An absolute asset to Doolittle & Dalley and if I ever do come to sell my house she would be without doubt my first contact. Thankyou Louisa.... right off to move!!! 😘
5/5
YellExcellent teamwork and professionalism
I echo many of these positive reviews. Having worked with most of the Doolittle and Dalley staff over a couple of decades for purchases, sales and rentals I am heartened by the respect, positive teamwork and professionalism they all exude; each one takes care to provide an efficient service at a time when you need a guiding hand and a link between yourself and your solicitor. Of particular note recently has been Lisa, Sales Progressor, who supported me in navigating two sales, one of which was extremely complex. Warm gratitude to all the team and I would highly recommend.
1/5
GoogleBy far one of the worst Estate Agent's I have had the pleasure to work with. You hand your notice in to leave the tenancy agreement, and then they extend the … More
We have reviewed our file following this review and would respond as follows. Mr Hodgkinson held a joint tenancy on a property, we received one months notice to terminate the joint agreement, however unfortunately the other party to the … More
5/5
YellA Top estate agent
I would like to thank Louisa and all the staff at Doolittle & Dalley for all the help and support the gave us in selling my own and Fathers homes. They are professional and knowledgeable with all aspects of selling houses in the area. The service they gave us was excellent good value can't be faulted.We would use again with no hesitation.
5/5
GoogleTom was brilliant and the rest of the team , as a first time buyer they have been extremely helpful and patient, they could not do enough to help , I’m so grateful Simon
Thank you for your feedback and comments, they are very much appreciated by us all.
5/5
GoogleWe sold our house with Doolittle and Dalley earlier this month and I cannot fault the service that I received. Prompt responses from emails and phone calls. Friendly and professional at all times. All the staff at the Kidderminster office that I have dealt with have been very helpful and informative.
Many thanks for reviewing the service you received and we wish you all the best in your new home.
5/5
GoogleI've recently sold my property with Doolittle & Dalley. I dealt with Kristina who provided excellent service throughout!
Many thanks for the feedback and best wishes in your new home.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Doolittle and Dalley's Kidderminster office has 187 reviews across four platforms: 97 on Google, 10 on Facebook, 68 on Yell, 12 on Trustpilot.
Doolittle and Dalley Kidderminster is rated 3.8 out of 5 across all 187 reviews, and 3.5 out of 5 on Google from 97 reviews.
Doolittle and Dalley Kidderminster, Estate House, Proud Cross Ringway, Kidderminster, DY11 6AE.
