Doolittle and Dalley Kidderminster reviews

★★★★★ 1/5

Google

By far one of the worst Estate Agent's I have had the pleasure to work with. You hand your notice in to leave the tenancy agreement, and then they extend the notice without your consent to try get more money out of you. Then at the end of the tenancy upon check out they nit pick at everything to try squeeze out every drop of your deposit for the property! AVOID AT ALL COSTS!

Declan · 11 October 2025

★★★★★ 5/5

Google

I had a very good experience with this agency! The surprise came from a wonderful agency, its name being Rosanna! We collaborated very nicely, she was attentive to all the desires I had in this process of looking for the desired much house, which I found quite quickly, I think it brought me luck! Thank you, Rossana! You are

Monica · 9 October 2026

★★★★★ 1/5

Google

unfortunately my experience with this agency has been consistently disappointing. Many of the properties they advertise look great and are reasonably priced, which is why I kept applying and contacting them repeatedly. However, despite numerous enquiries, I have never once been offered a viewing. The process is always the same: you call about a property, they ask you to complete an application form, you send all your information, and then you receive an automatic email saying someone will contact you shortly. But nobody ever does. The most frustrating part is the complete lack of communication. Other agencies usually contact applicants to explain whether viewings are available, whether the property already has too many applicants, or whether the application was unsuccessful. This agency simply ignores people after they submit their details. I even contacted them multiple times to ask for clarification, and each time I received the same scripted responses such as “we cannot offer viewings to everyone.” I understand that perfectly. The issue is not rejection, the issue is the lack of professionalism and communication. For context, I have a good rental history, and I currently rent a property that actually costs more than many of the properties I applied for through this agency. I am financially able to afford the rent, so the complete lack of response is difficult to understand. I also know several local friends (families) who tried to rent through this agency and had similarly negative experiences. They described the agency as completely unhelpful and said the process caused them a huge amount of unnecessary stress.If applicants are told someone will contact them, then they should receive an update, even if the answer is no. People are left waiting with no information at all. I also found the staff quite dismissive and unhelpful during phone conversations. Communication felt rushed and unfriendly rather than supportive. I genuinely feel this agency needs to improve its customer service, transparency, and communication with applicants. A simple update or honest explanation would save people a lot of time and stress but they usually say:”We have no time for that”!!!Actually it’s part of your job!

Kateryna · 11 May 2026

★★★★★ 5/5

Google

Many thanks to the entire D&D team for their help in selling one of our properties. At every stage we were kept fully informed right through to a successful completion. A very professional and efficient company to deal with and we would definitely recommend them to anyone selling a property.

Richard · 25 March 2026

★★★★★ 5/5

Trustpilot

Service above and beyond expectation

Phoebe helped us navigate the troubled waters of doing business without recourse to a smartphone (never seen the need for one), especially the ID process and, even moreso, when internet access to other institutions' apps failed us. She helped us find ways to complete these parts of the process towards successful completion.

Roy · 10 October 2026

★★★★★ 5/5

Google

Looking for somewhere to rent is pretty stressful, but the team at D&D made it easier. Everyone you speak to is friendly and helpful. Rosie, who did the viewing, was great - informative about the property, the area and the process, answered all my questions and didn't rush the viewing. Great service.

Richard · 9 October 2026

★★★★★ 5/5

Google

I received an excellent service throughout the purchase of my property. The agents were professional, knowledgeable and maintained clear communication at every stage of the process through to completion.

Nadeem · 11 August 2026

★★★★★ 4/5

Trustpilot

Very helpful staff

Everyone at D&D has been very helpful - despite not having the easiest time of it with my very quick turnaround on a letting. Phoebe particularly has been very responsive and done what she can to push things ahead as fast as possible, backed up by all the other staff there.

James · 10 October 2026

★★★★★ 5/5

Google

Thanks to the Kidderminster team at Doolittle and Dalley for their guidance and support achieving a prompt property sale. Recommended.

Rod · 27 September 2026

★★★★★ 1/5

Google

I recently saw a property they were renting out to a family, I'll try to get some photographs to add here but to summarise, it was damp, musty, plaster falling off the walls and had thick visible mould.... I asked the tenant why they didn't say anything and they replied "I have many times, they've even seen it firsthand but they don't care". I saw the evidence with my own eyes and will never use Doolittle & Dalley!!

Richard · 15 March 2026

★★★★★ 5/5

Google

Communication, customer service and knowledge was all faultless; the whole team were so lovely and really helped with the very stressful home buying process; would definitely recommend this estate agents. When we collected the keys we met the team and honestly they were all so kind. Keep up the good work!!!

Poonam · 21 January 2026

★★★★★ 1/5

Google

Don’t bother contacting them o giving them any details for rental properties, other reviews will confirm the same.

Fred · 11 September 2026

★★★★★ 1/5

Google

I told them exactly when we could view properties (as we are currently residing in another country) we planned our trip to the uk to see any properties that required in person viewings, they conveniently ignored my emails until our trip was over. They refuse to do any virtual/video viewings. Considering both me and my partner were born in England (both British citizens/residents) I have no idea what the issue is.

Hubba · 13 May 2025

★★★★★ 1/5

Google

They never bother contacting you I must of asked to view at least 10 places I've given up now

Benjamin · 11 August 2026

★★★★★ 1/5

Google

Worst lettings agents ever, full of smiles in your face but absolutely useless, reported several issues since February, 4 months ago, rang back for updates at least 20 times, still not resolved, not even one, they're forever "working on it" , stay clear of them and their properties and hopefully you'll be lucky enough to deal with people that mean business, not like here. Oh yes, the contractors, 1 came in Feb, had a look and never heard from again about the rain pooring inside on the top floor, and the other one, I had to take money out of my pocket, buy a thermometer and test a 10 years old oven, on my own, to prove it wasn't working properly, 2 months on, I'm still cooking with an oven that doesn't reach a suitable temperature for home cooking. Same story for the hob which by the way has been "approved" to be replaced in Feb as well, but I guess they must have stopped producing this model because its been out of stock since. Dissapointed is an understatement!!

Mady · 13 December 2019

★★★★★ 1/5

Google

Worst lettings agents ever, full of smiles in your face but absolutely useless, reported several issues since February, 4 months ago, rang back for updates at least 20 times, still not resolved, not even one, they're forever "working on it" , stay clear of them and their properties and hopefully you'll be lucky enough to deal with people that mean business, not like here. Oh yes, the contractors, 1 came in Feb, had a look and never heard from again about the rain pooring inside on the top floor, and the other one, I had to take money out of my pocket, buy a thermometer and test a 10 years old oven, on my own, to prove it wasn't working properly, 2 months on, I'm still cooking with an oven that doesn't reach a suitable temperature for home cooking. Same story for the hob which by the way has been "approved" to be replaced in Feb as well, but I guess they must have stopped producing this model because its been out of stock since. Dissapointed is an understatement!!

Ioana · 13 June 2019

★★★★★ 5/5

Google

I’ve had a lot of dealings with various estate agents over the years, and so far I couldn’t be more impressed with Doolittle and Dalley. I can’t thank the team enough for their professionalism, efforts, kindness and rapid turn around! The ladies over had contact with so far (Kristina, Hollie and Lisa) have been faultless, communication is excellent and they seem to genuinely care about their buyers and venders.

Sophie · 28 March 2025

★★★★★ 1/5

Google

Avoid. There is a reason for all of the 1 star reviews. Waited almost 4 weeks for a viewing to be arranged. Lower level staff were helpful and insisted it was possible. However, the Lettings and Property Manager intervened and decided to not provide a viewing. When asked why she noted that our application was indeed acceptable, but there were many applications, and she had to order by priority. The example she gave was that she decides if a property is suitable for children, and if she feels it is not then all applications with children get put last. She insisted that there is some kind of guidance, from which the suitable applications then got priority. However, she would not divulge exactly how this is decided by herself. Our family rents a significant amount of property immediately in the area, and so the only reasoning we have to go off is that we did not receive a viewing because of her comments about children. She absolutely insisted that this was not factored into her decision, and yet she had used it as an example of how she decides who views which property. The lady was so utterly rude I reported the situation to my local MP, who actually acknowledged the situation and wrote back! Now have an ongoing dialogue and am considering taking things further. Regardless of peoples experience and expertise, there comes a time where a member of staff clearly needs to be replaced for someone pleasant, helpful, honest, and transparent. These are all key tenants that someone in a position of seniority should embody, particularly within a letting agent. It does not stand right that a Property Manager's opinion on a house determines who gets a viewing, especially when families with children are spoken about in such a negative context. Quite simply shocking.

Thomas · 11 October 2023

★★★★★ 5/5

Google

Charlie has been really helpful to me in the process of renting a property. She has answered my queries and responded in good time to trying to get things sorted out that needed addressing. I am very thankful as moving is always such a stressful process so to have been treated so kindly has been much appreciated, thanks.PositiveResponsiveness

Tania · 26 August 2022

★★★★★ 1/5

Google

Worst estate agents to go through, not helpful at all.. rude to new customers and look like they have no intention of actually helping anyone. Saying if you have pets they won't help even though every property I looked at on their website said nothing about pets not being allowed. I think they need to retrain staff on how to speak and deal with people. This is probably why their name is Do Little...

Jodie · 11 October 2024

★★★★★ 5/5

Yell

Brilliant

We had Kristina as our agent for our new home. She was always extremely polite, reliable and made everything easier for us. We couldn’t have wished for a better agent. It only took us only around 14 weeks to move in, a very quick process which makes it even more exciting. Any questions we had, Kristina was more than happy to answer them and help us through things step by step.Overall, it was a professional experience and we’d like to thank Kristina and Doolittle and Dalley for all of her/their help.

DanW-689 · 4 June 2023

★★★★★ 5/5

Google

Have been dealing with Phoebe, who has been frankly amazing! Thanks so much for all your help, especially with the referencing process for lettings. What a star!

Sarah · 9 October 2026

★★★★★ 5/5

Google

Extremely happy with Doolittle & Dalley. They were so helpful and my house purchase went through very quickly and smoothly. Louisa and Lisa are amazing, can't thank them enough. They are on the ball all the time. Highly recommend.

Gina · 8 November 2025

★★★★★ 5/5

Google

We purchased a house recently that was listed with Doolittle and Dalley. We primarily dealt with Kristina, who was absolutely fantastic throughout the entire process and really went above and beyond to ensure that everything went as smoothly as possible. As first time buyers, she was always there to reassure us and talk us through the process as well which was greatly appreciated. I wouldn’t hesitate to recommend her and Doolittle and Dalley to friends and family.

Ethan · 12 June 2023