Doolittle and Dalley Kidderminster reviews

★★★★★ 5/5

Google

To all who wish to rent or sell their property. Do not hesitate, you can rely on Doolittle and Dalley. DON'T HESITATE.....smile they are a surerb estate agent and they actually do what they say they are going to do. I have rented my property through them and I have sold my property through them. I have nothing but praise for the team headed by John Andrews and Claire Manning. Trust is what I have in them and their invaluable advise with their experience, they always sorted out any situation with ease and far better handled by them than me. I cannot thank you enough Doolittle and Dalley.

Nicci · 12 June 2020

★★★★★ 1/5

Google

Worst lettings agents ever, full of smiles in your face but absolutely useless, reported several issues since February, 4 months ago, rang back for updates at least 20 times, still not resolved, not even one, they're forever "working on it" , stay clear of them and their properties and hopefully you'll be lucky enough to deal with people that mean business, not like here. Oh yes, the contractors, 1 came in Feb, had a look and never heard from again about the rain pooring inside on the top floor, and the other one, I had to take money out of my pocket, buy a thermometer and test a 10 years old oven, on my own, to prove it wasn't working properly, 2 months on, I'm still cooking with an oven that doesn't reach a suitable temperature for home cooking. Same story for the hob which by the way has been "approved" to be replaced in Feb as well, but I guess they must have stopped producing this model because its been out of stock since. Dissapointed is an understatement!!

Mady · 13 December 2019

★★★★★ 1/5

Google

Worst lettings agents ever, full of smiles in your face but absolutely useless, reported several issues since February, 4 months ago, rang back for updates at least 20 times, still not resolved, not even one, they're forever "working on it" , stay clear of them and their properties and hopefully you'll be lucky enough to deal with people that mean business, not like here. Oh yes, the contractors, 1 came in Feb, had a look and never heard from again about the rain pooring inside on the top floor, and the other one, I had to take money out of my pocket, buy a thermometer and test a 10 years old oven, on my own, to prove it wasn't working properly, 2 months on, I'm still cooking with an oven that doesn't reach a suitable temperature for home cooking. Same story for the hob which by the way has been "approved" to be replaced in Feb as well, but I guess they must have stopped producing this model because its been out of stock since. Dissapointed is an understatement!!

Ioana · 13 June 2019

★★★★★ 5/5

Google

I’ve had a lot of dealings with various estate agents over the years, and so far I couldn’t be more impressed with Doolittle and Dalley. I can’t thank the team enough for their professionalism, efforts, kindness and rapid turn around! The ladies over had contact with so far (Kristina, Hollie and Lisa) have been faultless, communication is excellent and they seem to genuinely care about their buyers and venders.

Sophie · 28 March 2025

★★★★★ 1/5

Google

Avoid. There is a reason for all of the 1 star reviews. Waited almost 4 weeks for a viewing to be arranged. Lower level staff were helpful and insisted it was possible. However, the Lettings and Property Manager intervened and decided to not provide a viewing. When asked why she noted that our application was indeed acceptable, but there were many applications, and she had to order by priority. The example she gave was that she decides if a property is suitable for children, and if she feels it is not then all applications with children get put last. She insisted that there is some kind of guidance, from which the suitable applications then got priority. However, she would not divulge exactly how this is decided by herself. Our family rents a significant amount of property immediately in the area, and so the only reasoning we have to go off is that we did not receive a viewing because of her comments about children. She absolutely insisted that this was not factored into her decision, and yet she had used it as an example of how she decides who views which property. The lady was so utterly rude I reported the situation to my local MP, who actually acknowledged the situation and wrote back! Now have an ongoing dialogue and am considering taking things further. Regardless of peoples experience and expertise, there comes a time where a member of staff clearly needs to be replaced for someone pleasant, helpful, honest, and transparent. These are all key tenants that someone in a position of seniority should embody, particularly within a letting agent. It does not stand right that a Property Manager's opinion on a house determines who gets a viewing, especially when families with children are spoken about in such a negative context. Quite simply shocking.

Thomas · 15 September 2023

★★★★★ 5/5

Google

Charlie has been really helpful to me in the process of renting a property. She has answered my queries and responded in good time to trying to get things sorted out that needed addressing. I am very thankful as moving is always such a stressful process so to have been treated so kindly has been much appreciated, thanks.PositiveResponsiveness

Tania · 26 August 2022

★★★★★ 5/5

Yell

Brilliant

We had Kristina as our agent for our new home. She was always extremely polite, reliable and made everything easier for us. We couldn’t have wished for a better agent. It only took us only around 14 weeks to move in, a very quick process which makes it even more exciting. Any questions we had, Kristina was more than happy to answer them and help us through things step by step.Overall, it was a professional experience and we’d like to thank Kristina and Doolittle and Dalley for all of her/their help.

DanW-689 · 4 June 2023

★★★★★ 5/5

Google

Extremely happy with Doolittle & Dalley. They were so helpful and my house purchase went through very quickly and smoothly. Louisa and Lisa are amazing, can't thank them enough. They are on the ball all the time. Highly recommend.

Gina · 8 November 2025

★★★★★ 5/5

Google

Been house hunting for a while now and I can’t even explain how professional and friendly the team are! Kristina in particular was just fantastic, she’s made what’s been a very daunting experience for me moving away from my home town feel …

Sarah-jayne · 16 September 2025

★★★★★ 5/5

Google

We purchased a house recently that was listed with Doolittle and Dalley. We primarily dealt with Kristina, who was absolutely fantastic throughout the entire process and really went above and beyond to ensure that everything went as smoothly as possible. As first time buyers, she was always there to reassure us and talk us through the process as well which was greatly appreciated. I wouldn’t hesitate to recommend her and Doolittle and Dalley to friends and family.

Ethan · 12 June 2023

★★★★★ 5/5

Google

Having experienced buying a property through Dolittle and Dalley and now selling a property through them too, I can honestly say they were worth every penny. They are all knowledgeable and kind. No question or worry is too small or too much …

Eloise · 16 August 2025

★★★★★ 5/5

Facebook

Absolutely superb from start to finish, I sold a property with them which was effortless, I also purchased a property through them, again effortless, communication was brilliant, all of the staff were incredibly helpful, I would like to particularly thank Lisa Rhodes who made the whole process so much easier. I would recommend to anyone Thanks again Andy

Andy · 2 May 2024

★★★★★ 1/5

Google

Well what can I say they dont even reply or let you know whether you have been accepted for a property you have applied for or even let you know if you have successfully been on the list for a property same as all estate agents , no decent ones around

Sharon · 15 February 2026

★★★★★ 5/5

Google

Cannot fault the service I have received from start to finish. All of the staff have been helpful with any query. Speedy service, highly recommend! A big shout out to Tracy at the Kidderminster branch especially! Absolute star!

Lee · 12 June 2023

★★★★★ 5/5

Google

We initially used Doolittle to manage a rental property for us, they did this professionally and made the process very easy for us first time landlords. We then decided to sell the property and used Doolittle and Dalley to market the property and undertake viewings for us. The whole process was simple, efficient and the service was great. Wouldn't hesitate to use them again. Special thanks to Kristina and Louisa.

Kristy · 12 June 2023

★★★★★ 5/5

Yell

Hassle-free house move

Just completed a stress-free house move with Doolittle & Dalley. The friendly and helpful team in the Kidderminster branch handled both the purchase of our new property and the sale of our old one. This was an unexpected move but John, Louisa and the team responded quickly and our house was on the market in no time! We had viewings and offers almost immediately, selected a great buyer and quickly found ourselves in a position to proceed with the purchase of the house we set our hearts on. Communication was excellent throughout the process and within a matter of weeks we were in our new home, up to our necks in boxes but with smiles all round! Many thanks for helping to make this a pleasant and hassle-free move.

PaulW-3618 · 31 May 2022

★★★★★ 1/5

Google

Worst estate agents to go through, not helpful at all.. rude to new customers and look like they have no intention of actually helping anyone. Saying if you have pets they won't help even though every property I looked at on their website said nothing about pets not being allowed. I think they need to retrain staff on how to speak and deal with people. This is probably why their name is Do Little...

Jodie · 13 March 2024

★★★★★ 1/5

Google

Our experience with this estate agent was utterly disappointing. Upon completion it soon became apparent why we received so many emails and calls as the sale was in progress, as an attempt to simply get a property off their books, …

Farryl · 16 May 2025

★★★★★ 5/5

Google

What a fantastic team you are at Doolittle and Dalley !! After coming to D & D to sell my house, I could not be more thrilled. Richard, Louisa and Kristina have been easy to contact, quick to follow up, super professional and a pleasure to work with. My house completed on Friday so I want to say a huge THANK you to the whole team @ D & D! Since selling my house, Louise and Charlie from Lettings have also helped me secure a new tenancy until I’m ready to move. You have both worked so hard to get this over the line and to sync with the completion date. Thank you both for all the hard work that went into it, I’m so appreciative!!

Jamie · 12 June 2023

★★★★★ 1/5

Google

Very poor customer service. Takes at too long to arrange viewings and too long for call backs. Even lied about trying to call me last week. Arranged a viewing finally, only to get there and the person that was doing the viewing had already … More

Mike · 17 January 2025

★★★★★ 1/5

Google

Avoid Kidderminster office like the plague! Barely responds and always has a different excuse. Had a viewing with "Lesley" viewed the property and was told I was the first to view it and that it was mine. Then was promised id have a call before lunch the next day.. no call came so assumed she was busy. Then finally got called around 5pm to say i hadn't got it and that someone else had applied and got it. Was told both my application and the other person's application was fine and the landlord had just randomly chose. "Lesley" then said she really wanted to help me and that she had other properties I could view. I agreed to this and said i could view anytime. Im still yet to hear anything from her and its now been ages. Absolutely poor service and terrible at her job as well.NegativeResponsiveness, Quality, Professionalism, Value

Cal · 26 August 2020

★★★★★ 1/5

Google

I've been with them for 16 years, they have treated me with zero respect. They rarely fixed problems with the house, sometimes taking years to do a simple task. House was a mess, damp problems not mentioned. In the end they evicted us with minimal time legally allowed, they never even said why and were adamant about saying they did not have to give a reason. They were fine with making 2 disabled people go on the streets in the middle of a pandemic. They're also really awkward when you're trying to get a reference off them for another estate agent.NegativeResponsiveness, Quality, Professionalism

Shuckles · 12 June 2020

★★★★★ 5/5

Yell

Can’t Fault Em

Just completed on our property sale , used Doolittle and Daley and as the headline says , couldn’t fault them , Louisa was our agent and she kept us up to date on our sale , always kept in contact and along with the price they charged , we are very happy with the overall service we received , would happily recommend their services ,

AdeB-29 · 6 December 2022

★★★★★ 5/5

Google

Just sold my moms house with Doolittle and Dalley and whole experience was very good. Engaged throughout, supported and communicated. Louisa was excellent but would highly recommend.

Mark · 12 June 2023