Every review we hold for the Kidderminster office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe’d like to say a huge thank you to Lisa at Do Little and Dalley for all of her support during the purchase of our new home. From the very beginning, she kept us fully informed and made sure we always knew what was happening at each stage of the process.
Her communication was excellent, and she worked hard to keep everything moving quickly, which was really important to us. What could have been a stressful experience felt smooth and well-managed thanks to her professionalism and dedication.
We’re incredibly grateful for how efficient, helpful and supportive Lisa was throughout!
Jordan · 2 April 2026
Agent replied · 16 April 2026
Thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear that Lisa was able to support you so effectively throughout your purchase.
Keeping our clients informed and ensuring a smooth, efficient process is something we pride ourselves on, so it’s wonderful to know that Lisa’s communication and dedication made such a positive difference during what can often be a stressful time.
Wishing you all the very best and lots of happiness in your new home.
★★★★★ 5/5
GoogleI instructed Doolittle & Dalley in the sale of a flat recently, which at the time of writing is SSTC via another source. That said I want to place on record the service I received from the company as being first rate and a cut above others.
The attention to detail that, Kristina Hawley went to was way beyond the efforts of other estate agents. She pointed out unique features and that using better photography would enhance the chance of gaining attention from readers/viewers.
No other agent paid as much attention as Kristina did to many of the features of the property other than what was inside the apartment. The adverts stood out as so much more interesting than any others.
I would have no hesitation in recommending Kristina and her very efficient team to anyone buying or selling property.
Rob · 15 February 2026
Agent replied · 16 April 2026
Thank you very much for taking the time to leave such a thoughtful and detailed review. We truly appreciate you placing on record the service you received from Doolittle & Dalley.
We’re especially grateful for your kind comments regarding Kristina’s attention to detail, marketing approach and commitment to showcasing the property in its best light. Highlighting a home’s unique features and ensuring it stands out is something we take great pride in, so it’s wonderful to hear this was recognised.
Your recommendation means a great deal to Kristina and the whole team. We wish you every success moving forward and thank you again for your confidence in Doolittle & Dalley.
★★★★★ 5/5
TrustpilotExcellent staff!
Ive now met with 4 people from the company, in the context of helping me to find a rental property. Today Holly met with me in Kidderminster. She travelled from the Bromsgrove office. My appt time to view was 11am. Holly arrived at 10.45 much to my delight as I was early. Once again D&D came up trumps with Holly. She was friendly, warm and inviting and very attentive and reassuring, as she was aware I was looking for my first rental. Holly was very professional, again with really good rental knowledge. She allowed me to complete the application form in the property and answered my questions very well. Holly is another employee, who is a credit to D&D!
Stephen · 15 September 2026
★★★★★ 5/5
GoogleBuying my first home felt a little overwhelming. I wasn’t too sure of the process but Lisa was fantastic!! Her communication and ability to reassure was faultless! Would highly recommend Doolittle and Dalley, they allowed me to view multiple times and no request was too much. Thank you x
Living · 27 December 2025
Agent replied · 26 January 2026
Thank you for your kind words! We’re truly grateful you took the time to share your experience. All the best in your new home. x
★★★★★ 5/5
GoogleA big thank you to Lisa at Doolittle and Dalley for everything. Can’t thank you enough for your help to get this sale through. Was a difficult one but we got there!
Enjoyed our chats and laughs.
Great team
Caroline · 15 March 2026
Agent replied · 16 April 2026
Thank you so much for your lovely review. We’re thrilled to hear that Lisa was able to support you through what sounds like a challenging sale.
It’s great to know that, despite the hurdles, you felt supported every step of the way (and even found time for a few chats and laughs along the journey!).
★★★★★ 5/5
GoogleLisa was just brilliant couldn't fault her at all! From day off never left us hanging always gave us answers and called us back within minutes if needed. So thankful for her as it wasn't a smooth move but she made it easier for us. Dolittle and Dalley thank you so much!
Alexander · 30 October 2025
Agent replied · 13 November 2025
Many thanks for your fantastic review! We’re so pleased you were happy with our service.
★★★★★ 1/5
GoogleUnbelievable frustrating experience with letting process, let me explain in detail below.
Just for reference, their good reviews are for their house buying/selling services which in all fairness I assume they're good at, it certainly explains why they dominate Kidderminster for advertisement and houses sold/offered through them however in my own personal opinion this was the most frustrating letting process I have ever experienced.
They are not like any other letting agency, when you apply for a viewing they vet you and decide if your worthy of a viewing before going ahead with viewings (phone them up and ask them their viewing process yourself). You will then not be "notified" if you are successful or not as after 2 weeks with no outcome I walked in for them to say "it looks like you've been unsuccessful as viewings and INTERVIEWS? are taking place now" the lady on the desk still couldn't confirm if we were unsuccessful or not which was very strange...
You also can't apply for other properties through them as they will send you a "mailing list of other properties" in which we haven't received a single thing in the last 3 weeks since applying.
It doesn't matter if you apply online, call up or even walk in there, they get you to fill out the same form just for a viewing which they put in a pile of other applicants and vet if you're worthy of a viewing before even seeing the property and subsequently having a "telephone interview" for it, THEN being able to apply.
Yes they may vet every single tenant (unnecessarily) before even allowing a viewing, however for applicants like myself who, before the new May regulations, wish to bid higher than the rental offer advertised or offer 3-6 months upfront due to the current rental market, this leaves rental properties "void" as you will notice their letting process is significantly different and longer than other local/regional estate agents.
Before writing this review, I considered contacting the letting director directly, but ultimately decided to share my experience publicly so prospective tenants are aware of the process before applying.
In my experience, the directors are running their family letting side of the business in a way that pushes customers away so we took a trip a couple minutes down the road to another letting agency who offered us a viewing within a couple of days regardless and then gave us an application, like every other independent or every other big corp letting agency.
Working in a building sector where I have a lot of customers that buy and refurbish property in Kidderminster/Stourbridge, business runs on reputation and peoples experience, I hope they can change their business model to facilitate customer service.
I don't normally write reviews but please read the other reviews on lettings for yourself, so you can conclude mine and others expereince. We all know communication from estate agents isn't their strong point, but this company, Dolittle takes it beyond the stereotype.
For all readers, this is my and my partners experience using Dolittle & Dalley, you are always free to build your own opinion by using the business yourself.
TeeJay · 15 March 2026
Agent replied · 16 April 2026
Thank you for taking the time to share your experience. We are genuinely sorry to read how frustrated you felt during the process, as that is certainly not the impression we want to leave with anyone who approaches us.
At Doolittle & Dalley, we carry out an initial pre-qualification stage before arranging viewings. This is not intended to exclude applicants unfairly, but to ensure we are acting in the best interests of our landlords, complying with current legislation, and managing what is often a very high volume of enquiries for each property. In the current market, it is not unusual for us to receive dozens of applications for a single home, and unfortunately we are not always able to offer viewings to everyone who applies.
That said, you are absolutely right to expect clear communication. If you were left uncertain about your status, or did not receive follow-up correspondence as expected, we sincerely apologise. Even where demand is high, applicants should feel informed and respected throughout.
Regarding offering rent above the advertised amount or several months upfront, recent regulatory changes and landlord instructions mean that we must follow a consistent and compliant process for all applicants. We cannot always accept or encourage offers outside of the stated terms, even where well-intentioned.
We appreciate that other agencies may operate with a more immediate viewing model, and we understand that this may suit some applicants better. Our approach is designed to reduce fall-throughs, protect landlords, and ensure that those invited to view are in a strong position to proceed, but we recognise that this can feel different, and at times slower, than other agents.
Constructive feedback is important to us, and we will take your comments on communication and applicant updates on board.
We wish you every success in securing your new home and thank you again for taking the time to share your perspective.
★★★★★ 5/5
GoogleGreat experience with this company in selling a property. Kristina was very thorough with the sales particulars and dealing with various offers. Then Lisa ran the sales progression very professionally. Despite a few issues with a (reasonably) long chain, Lisa kept me in touch with everything that was going on and we got there in the end. Many thanks.
David · 15 April 2026
★★★★★ 5/5
GoogleI recently had the pleasure of working with Kristina and Lisa for the sale of our property. Their dedication, professionalism, and persistence were outstanding throughout the entire process. Despite a few challenges along the way, they remained committed and ensured we successfully completed the sale.
Their expertise and hard work have given us great confidence as we move forward with the sales of our other properties. I highly recommend Kristina and Lisa to anyone looking for reliable and diligent real estate professionals. Thank you both for your exceptional service!
K · 26 July 2024
Agent replied · 25 August 2024
Thank you for taking time to provide us with your feedback and we really do appreciate your comments.
★★★★★ 5/5
GoogleExcellent service throughout our purchase. Lisa and the team, were so supportive and provided an excellent service. We received excellent communication and would highly recommend.
Ann · 25 March 2026
Agent replied · 16 April 2026
Thank you so much for your kind words and recommendation. We’re delighted to hear that you had such a positive experience with Lisa and the team throughout your purchase.
Providing clear communication and support every step of the way is really important to us, so it’s wonderful to know this made a difference.
Wishing you all the very best in your new home! 🏡
★★★★★ 5/5
GoogleMyself and Geoff were tasked as executors of a property that had to be sold and we needed 3 valuations for this purpose. …
Dave · 15 January 2026
Agent replied · 26 January 2026
Dear Dave and Geoff,
Thank you so much for taking the time to leave such a kind and thoughtful … More
★★★★★ 5/5
GoogleKristina was outstanding from start to finish. She valued the property with professionalism and kindness, and kept me fully informed throughout every stage, including viewings. She was later assisted by her colleague, Lisa, who managed the …
Hannah · 16 September 2025
Agent replied · 13 November 2025
Thank you so much, Hannah. We’re delighted to hear you had such a positive experience and that the process felt smooth. It was a pleasure helping you with your sale, and we wish you all the best in your new chapter!
★★★★★ 5/5
GoogleMyself and my partner have just purchased our first home. Everyone at Doolittle was really helpful throughout the whole process. Lisa and Kristina especially. Lisa has been amazing, providing updates and checking in on a regular basis. Purchasing a property is stressful, especially being a first time buyer however Lisa and Kristina have constantly put our minds at ease. I definitely don’t have a bad word to say about Doolittle!
Lucy · 19 May 2024
Agent replied · 25 August 2024
Thank you for your feedback and we wish you both all the best in your first home.
★★★★★ 5/5
YellLetting and Sale
Doolittle & Dalley managed my property for many years; Tracy and her team were excellent always providing a first class service and finding good tenants over the years. I would absolutely recommend them as your letting agent as importantly they ensure you are meeting all the legal requirements of letting a property. When I decided to sell the property, D&D handled the sale; Kristina, Lisa and team were very good, keeping everyone informed which made for a very smooth process.
PatS-310 · 22 March 2025
★★★★★ 5/5
GoogleI've worked with Doolittle and Dalley over a number of years, and always found them to be very professional, responsive and excellent at what they do. Kristina Hawley is a superb agent, very smart, understands the needs of a buyer and seller and brilliant at connecting them together. I highly recommend.
Ian · 17 January 2025
Agent replied · 10 January 2025
We really appreciate your positive feedback and thank you for taking the time to provide us with details of your experience.
★★★★★ 1/5
GoogleMy partner and I are both 18 and we’ve tried enquiring about just VIEWING a property, I’ve had no response what so ever even though my supposed viewing is tomorrow I’ve had no confirmation. So if you are around my age group they clearly don’t go with this company as they won’t take you seriously and will sack you off, unbelievable.
Lauren · 15 February 2026
Agent replied · 16 April 2026
We appreciate that trying to find a suitable property to rent can be frustrating. Unfortunately there are many more people looking to rent than there are properties available. Everyone who applies to rent a property will be entered on our mailing register for 12 weeks. We always acknowledge the enquiry by sending an email to confirm that their interest has been noted, but to advise that due to the level of enquiry we cannot promise a viewing. All applicants details will be passed to the Property Manager who will be in touch if they are able to offer a viewing. An email to this effect was sent on 3rd February at 16:54, the same day that the application was received. We would like to reassure you that we do not discriminate against any applicants and all applications are considered on their individual merits.
★★★★★ 5/5
GoogleWe have recently sold our house through D/D and purchased one. From the very first meeting with Kristina to phone calls with Hollie and Sarah nothing was too much trouble. Lisa kept in contact answering any questions and always got back to me. Faultless service. A huge thank you to all the team.
Amanda · 8 December 2024
Agent replied · 11 December 2024
Many thanks - We really appreciate you taking time to provide us with your feedback and wish you all the best in your new home.
★★★★★ 5/5
GoogleI have dealt with a lot of estate agents in the past few years and I can honestly say that Doolittle and Dalley have been by far the best to work with. Any time I called all of the staff couldn't have been more helpful and even when I felt I was being a nuisance they were all very sweet and would do anything to try and help or provide reassurance. Alex Webb was the estate agent directly involved and she was really kind and helpful, she completely understood any daft questions I asked and was a great liaison between me and the landlord. Thank you Alex for being professional, reliable and friendly. I would 100000% recommend Doolittle and Dalley for anyone to use and I will use them in the future when the time requires.
Sophie · 12 June 2023
Agent replied · 11 June 2024
Thank you for your feedback Sophie, it is greatly appreciated. We hope your business thrives in your new accommodation and wish you all the best for future success.
★★★★★ 5/5
GoogleBought a house and Doolittle and Dally were the agents. It was an absolute pleasure. From the moment our offer was accepted they kept us informed and maintained a positive connection between us and their sellers. Louisa is an absolute diamond. She was even proactive in chasing our solicitors for things. I would say that she went above and beyond. Amazing! Then to top it all off, we went to collect the keys from the agent and was greeted so warmly in the office and given a lovely new home hamper. It was unexpected but sooooo lovely. We even had a hand written card welcoming us to our new home. I recommend this agent 100%. Thank you for making our experience a pleasurable one. Also pop over for a coffee if your in the area. You know where we are. The home with the odd furry hairy carpet!
Shan · 12 June 2023
Agent replied · 11 June 2024
Many thanks for your feedback, it is much appreciated. We wish you all the best in your new home and look forward to visiting you for a coffee in the future :-)
★★★★★ 5/5
GoogleRecently rented a commercial unit via D&D. The staff are always very friendly on the phone and extremely helpful even with last minute requests. I’d like to give huge shout out to Alex Webb who was very responsive and helped get me into my unit super fast. Currently offering on a property with them and same can be said for the property team also it’s been a very pleasant experience.
Don’t let the 1* from a disgruntled renter cloud your view. These guys are 5* all day long.
Morgan · 12 June 2023
Agent replied · 11 June 2024
Thank you for your feedback which is very much appreciated.
★★★★★ 5/5
GoogleMany thanks to the entire D&D team for their help in selling one of our properties. At every stage we were kept fully informed right through to a successful completion. A very professional and efficient company to deal with and we would definitely recommend them to anyone selling a property.
Richard · 25 March 2026
Agent replied · 16 April 2026
Thank you very much for your kind review and for choosing Doolittle & Dalley to assist with your sale.
We’re delighted to hear that you felt well informed throughout the process and that everything progressed smoothly through to a successful completion. Providing a professional and efficient service is something we pride ourselves on, so it’s great to know this was reflected in your experience.
★★★★★ 1/5
GoogleI recently saw a property they were renting out to a family, I'll try to get some photographs to add here but to summarise, it was damp, musty, plaster falling off the walls and had thick visible mould.... I asked the tenant why they didn't say anything and they replied "I have many times, they've even seen it firsthand but they don't care". I saw the evidence with my own eyes and will never use Doolittle & Dalley!!
Richard · 15 March 2026
★★★★★ 5/5
GoogleCommunication, customer service and knowledge was all faultless; the whole team were so lovely and really helped with the very stressful home buying process; would definitely recommend this estate agents. When we collected the keys we met the team and honestly they were all so kind. Keep up the good work!!!
Poonam · 21 January 2026
Agent replied · 26 January 2026
Thank you so much for taking the time to leave such a lovely review. We’re absolutely delighted to hear that you felt supported throughout what can be a very stressful home buying process. Communication and customer care are incredibly … More
★★★★★ 1/5
GoogleI told them exactly when we could view properties (as we are currently residing in another country) we planned our trip to the uk to see any properties that required in person viewings, they conveniently ignored my emails until our trip was over. They refuse to do any virtual/video viewings. Considering both me and my partner were born in England (both British citizens/residents) I have no idea what the issue is.
Hubba · 13 May 2025
Agent replied · 28 May 2025
We are sorry that we were unable to offer you a viewing on this occasion. Due to the level of interest in properties it is not possible to offer a viewing to everyone. We wish you all the best in finding suitable accommodation to rent.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
