Dixons Kidderminster reviews

★★★★★ 1/5

Trustpilot

I have found that Dixsons are not…

I have found that Dixsons are not honest when I tried to book a viewing for a property they added on Zoopla on the 10th of February 2022 I asked for a viewing at the same time the property was put on the market they said they will be in touch they will open the viewing next week but to my surprise they phoned me back on the 11th of February the next day and told me that property has been sold but they are still advertising the property for sale I think they are cheating there sellers by selling the property's to the people they know while receiving back handers and not allowing people to view in oder to keep the offers low for there private cliants I would no longer buy or sell a property with Dixsons nor would i use there services as a letting agent they are a very corrupt estate agency.

Mohammed · 13 February 2022

★★★★★ 5/5

Google

Dixons Estate Agents customer service Superb! All members of staff I dealt with were very friendly and extremely helpful. Sally Hall arranged mortgage on my behalf made the whole progress very simple and totally stress-free. Would 100% recommend Sally & Dixon's Estate agents. Many Thanks

PAUL · 13 June 2017

★★★★★ 5/5

Trustpilot

The team at Dixons selly oak have been BRILLIANT!!

The team at Dixons selly oak have been amazing from the first meeting with Amelia, the viewings with Becky and Amy and the final negotiations done by Claire.They are a lovely team and managed to sell my house when I have previously been on with 2 other agents, very proactive and kept me informed at all times; BRILLIANT!! would highly recommend.

Amanda · 15 November 2023

★★★★★ 5/5

Google

Christine, Laura and Lucy are amazing! They helped us out even before we were clients and delivered on getting us a buyer in no time, even during the midst of a pandemic! Excellent customer service and very reassuring! Would definitely recommend the team here without a doubt.PositiveResponsiveness, Quality, Professionalism, Value

Daryan · 26 August 2021

★★★★★ 5/5

Trustpilot

Excellent service throughout by Ilan

Excellent service throughout by Ilan, Georgia and all the team. Even though the process was hit by the pandemic Ilan and Georgia were patient, helpful and supportive and we’re very grateful. An excellent team who we recommend highly.

Timothy · 21 July 2020

★★★★★ 1/5

Trustpilot

Unfair trading, utter waste of time

I had a viewing booked at 5PM for a property to rent they advertised on Rightmove as fully furnished at £ 725 pcm. At 4:53PM I was already on my way to view the flat, when I got a call from them saying that the price changed because I've asked for the property to be furnished and the new price was £ 800 pcm. Although I told them the property was already advertised as furnished, they even refused to meet me halfway at £ 750 pcm. Unfair trading, utter waste of time, I don't recommend.

Mario · 26 October 2021

★★★★★ 5/5

Trustpilot

Lettings Team

Thank you for all your help these past few months. Your hard work helped us find a tenant.The contract was explained to me and the whole team Chloe ,Laylah and Micheal answered my question promptly. I asked them to communicate by text or phone, so they did instead of emails,which for me are bit difficult.Thanks to ALL .

Tample · 21 December 2023

★★★★★ 5/5

Trustpilot

The 3 bedroom on Hengham road is simply…

The 3 bedroom on Hengham road is simply awesome and l love the property. Aside from the fact that it is situated in a beautiful environment, it's closeness to my child's school as well as my place of work makes it the right apartment for my family. Thank you Dixons, I'm pleased with your service.ODUNOLA.

Odunola · 19 January 2024

★★★★★ 1/5

Trustpilot

The worst experience of my life.A one…

The worst experience of my life.A one star as i cant give 0.Dixons and the conveyancing company made the process so traumatic that i am still recovering from stress. To make matters worst i had 2 prospective buyers turn up and told me that Ricky at the Acocks Green branch told them how much debt we were in and so she had to meet us when she saw we had withdrawn the sale as she had a horrific experience with Dixons themselves.

Deloris · 17 June 2021

★★★★★ 5/5

Google

I would just like to say how impressed I was with the team at dixons, even though my house was up for sale with another estate agent, dixons did their best to find us a property and kept in touch with us through that process. Thanks guys you were great 😁👍 …

Cazza · 12 June 2020

★★★★★ 5/5

Trustpilot

Dealt with Nadia at Dixon’s in…Erdington

Dealt with Nadia at Dixon’s in Erdington she has been absolutely fantastic from start to finish such a lovely person and very professional at her job would highly recommend her to other people !!!

Margaret · 19 December 2020

★★★★★ 1/5

Trustpilot

This estate agent is a bunch of wankxxs

Dixon’s estate agent SolihullThis estate agent is a bunch of wankxxsThey misguide you with everything just to fill there own pockets!They go on like they help you to your face behind your back they stab you and take under the table handouts and give their own favourites the best shout on the property even though the owners of the property are losing out as they settle for a lower offer that is in there best interest rather than the vendors intrest. So all you landlords do not even bother selling your property with these rip offs! Yours sincerely Big General

General · 25 February 2021

★★★★★ 5/5

Trustpilot

Hi many thanks to an Walker he has been…

Hi many thanks to an Walker he has been very helpful throughout our property purchase highly recommended.

Rakhi · 8 July 2025

★★★★★ 1/5

Trustpilot

Dixons are one of the worst estate…

Dixons are one of the worst estate agents going. Nobody ever seems to know what they’re doing and pass you from person to person. Everyone is miserable and unfriendly. Extremely difficult to reach all of the time. Had a survey booked in... they didn’t even bother to show up. Contacted them, they had no real reason, said they’d call back, never did. Was also interested in purchasing a property which was a disaster. Couldn’t get hold of anyone. Nobody got back. Went in, again nobody had a clue what they were doing, passed from one clueless employee to the other... all of which were miserable and clearly didn’t want to be there. Avoid at all costs. Unprofessional, poor communications and frankly a shambles.

Rrrr · 13 July 2020

★★★★★ 1/5

Trustpilot

Chased for money 14 months after vacating

I was renting a property managed by Dixon's with my house mate. I vacated the property after our contract had ended due to shockingly poor service. I informed Abigail Koasha from Dixons Selly Oak via e-mail that I had vacated the property and paid all the leavers fee's. I called to confirm with Country wide terminations that this was correct and received verbal confirmation that I had. My house mate then signed a new tenancy agreement on his own.I have not had any contact from Abigail since leaving. 14 months later on, I received a call from Abigail stating that I owed money that my ex-housemate had not paid because she had not bothered to fill in the forms to remove my name from the tenancy. Abigail threatened me with court proceedings in her first call to me in 14 months. My housemate has stopped communicating with Dixon's so they found me an easy target to bump up their profits.I have been forced to take this up with the property ombudsman because Dixon's continue to harass and threaten me with court unless I pay for a charge 14 months after I had left the property. During my time in the property, I could not get hold of Dixon's when we had issues with the house. Precisely zero issues were rectified. If Dixon's spent half the time they do unscrupulously chasing for money and put that into customer service, they might stand a chance. Please avoid using Dixon's at all cost. Shockingly poor service during and after the tenancy.

Will · 19 June 2019

★★★★★ 1/5

Trustpilot

I currently rent with Dixons (hopefully…

I currently rent with Dixons (hopefully not for much longer when I have my money together to move!)and have done since 2017.Dixons on my property also manage the property instead of the landlord. You would therefore think; that in the face of any problems/issues- they would actually be relied upon to do their job?Sadly not.The service provided by this agency is that dire, once I am out, I will not touch a rental by Dixons, ever again.There are 2 rental agents at the office that deals with my property yet neither of them seem to be able to pick up a phone and update, return phone calls or correspond in a non argumentative and unprofessional way. I have been trying to call for two days now. Messages left. A call back is too hard, it seems.Boiler problems in my property were on/off for nearly six months. Now a broken freezer for a week. Whilst those are quality issues and landlord issues, Dixons/Countrywide who deal with the repair side of things think the occasional phone call chasing the landlord is sufficient.I am afraid it isn't.Then lets talk about the fees for this absolutely rubbish service.To just renew my contract last year- Dixons asked for approx £130. Bearing in mind the only thing that changes on that contract are dates and the need for an additional signature. Literally no adminstration at all. What the money was for given they can't even pick up a phone, I really don't know.Do not rent with Dixons.They are the worst agency out there.

Yassemin · 14 June 2019

★★★★★ 5/5

Google

Hayley, Christine and jewel have all been amazing with our house move. I highly recommend the team at dixons as they are so helpful and supportive throughout the course of your sale or purchase. Many thanks to all of the team, from Emily and Dan

Emily · 12 June 2020

★★★★★ 5/5

Google

Very good service from the staff at Dixons. Quick to answer queries and actually chase problems up not just say they are. The estate agent who showed me around the property I bought was realistic and didn’t oversell which was nice to hear for a change. Would definitely recommend.

Stuart · 13 June 2018

★★★★★ 5/5

Trustpilot

I was Viewed a property by Miss Amelia…

I was Viewed a property by Miss Amelia Hamilton , it was for a studio .. from the first instant she was very polite and approachable. Very informative about the property . helped me in answering all the question i had about the property.

DEAN · 29 March 2024

★★★★★ 5/5

Google

Great buying experience dealing with the Dixons team, and laura specifically. They found us our dream home, helped with recommendations for mortgage brokers and lots of other helpful tips. Would recommend!

Ed · 11 October 2022

★★★★★ 1/5

Trustpilot

Gone down hill have been a landlord…

Gone down hill have been a landlord with them since 2015they put tenants in that did not pay rent the last two months'It was empty for 6 months due to legal things the said it was out of there handsrent and legal did not want to pay now I have a tenant they moved in for eight months after that I am going elsewhere I have lost all confidence with them please do not use them

Susan · 5 March 2020

★★★★★ 5/5

Google

Amazing. My house sold in five days and I got the price I wanted. Dixons has such an excellent team of people and link in to the right professionals to make everything work. Dixons are not an estate agent that use the cliché that it's a buyer market, they also treat the seller with the same view as the buyer and their aim is to get the best outcome for all. Even in my really emotionally charged moments with I felt dealing with things on my own was overwhelming Dixons team of people was there with help and support to make sure I was ok. Many many thanks to an estate agent who can't build on the perfection they've established. P Crew

Lee · 13 June 2017

★★★★★ 1/5

Trustpilot

Refund

The worse estate agents to deal with

Anj · 13 August 2025

★★★★★ 5/5

Google

As a property investor, having good contact with estate agents is key to success. Dixons Estate Agents in Kidderminster, have for us, been the most helpful local agents in both buying and selling properties. In particular, both Hayley Lewis and Jemma Thomas, from the Kidderminster branch, have always been the first to communicate with me with regards to new properties coming on the market and in particular, properties needing a quick sale. Whilst many of the new 'on-line' estate agencies have recently entered the market, in my experience, you simply cannot beat the traditional local based agencies such as Dixons of Kidderminster. A friendly call from Hayley Lewis in the morning, regarding a new property on the market has frequently resulted in a sale agreed on the very same day!! This has to be good for both the buyer and seller. Their local knowledge and professional service is unequalled in this area. I'd certainly recommend Dixons to anyone wishing to sell or buy houses.

Chris · 13 June 2016