Dixons Kidderminster reviews

★★★★★ 5/5

Google

My husband and I had the pleasure of working with Mollie Case during our first property purchase, and we couldn't have asked for a better estate agent. From our very first conversation, Mollie was incredibly supportive, approachable, and always willing to answer any questions we had, no matter how big or small. Buying your first home can be overwhelming, but Mollie made the whole process feel much less daunting. She was always flexible in arranging additional viewings around our work schedules and consistently went above and beyond to accommodate us. Throughout the process, she kept us informed, offered valuable guidance, and genuinely shared in our excitement whenever we reached an important milestone. What stood out most was how much she genuinely cared. We never felt like just another sale; it was clear that Mollie wanted the best outcome for us and was invested in helping us find the right home. We would highly recommend both Dixons and Mollie to anyone looking to buy a property. Thank you for all your help and support throughout this journey. Kathryn & Charlie

Kathryn · 27 September 2026

★★★★★ 5/5

Google

We sold our old house and bought our new one through Dixons in Kidderminster. The team were incredibly helpful throughout, worked hard to find us a buyer and get the price we wanted. Throughout the whole process we were made to feel like we were their number one priority. Massive thank you to Laura and the whole team.

Stephen · 11 July 2026

★★★★★ 5/5

Google

A huge thank you to Laura at Dixons for her kindness and compassion when she came to value our late relative’s property. We were in the middle of clearing the house when she arrived, and she showed so much understanding and respect during a very emotional time. The whole process of selling was made so much easier thanks to the wonderful Dixons team. We also dealt with Kirsty, Mollie and Jess, who were all incredibly professional, approachable, and supportive throughout. Thank you all for making a difficult situation a little easier, we couldn’t have asked for a better team.

Jess · 30 October 2025

★★★★★ 1/5

Trustpilot

Disappointing experience with property management and deposits

After two years as a tenant, the most I can give Dixons Estate Agents is a 1-star review. While the initial setup was fine, the ongoing experience was very frustrating. When dealing with renewals, repairs, or the deposit team, the staff were consistently unresponsive and quick to shift the blame elsewhere. I never felt that they were on my side. At the end of our tenancy, they attempted to make unjustified deductions from our deposit for standard wear and tear, and we had to rely on the independent deposit scheme to get our money back. I would not work with them again nor recommend them to anyone. If you do rent with them, make sure you document everything.

Thaddeus · 29 June 2026

★★★★★ 5/5

Google

Actively selling my house from the start, the team at Dixons worked very hard to keep booking viewings. I was able to accept an offer 7 weeks after listing the house with them. I would highly recommend Laura and her team to sell you house.

Philippa · 11 July 2026

★★★★★ 5/5

Google

As recently we have purchased our new house with the help of lovely staff of Dixons within months and during the process of purchase they provide us excellent service from start to finish. Specially, I want to mention about Molly and Jessica both are very professional and much friendly, and very helpful throughout our property purchase. They understood what we were looking for, kept us informed at every stage, and responded quickly to our questions. They made the process much easier and less stressful. We really appreciated their honesty, patience, and support, and would happily recommend them to anyone looking to buy a property. Thanku

Karamjeet · 11 September 2026

★★★★★ 5/5

Google

I need to give some serious credit to Mollie Case at Dixons Estate Agents at Kidderminster who searched their list of properties against our criteria and came up with our perfect home. This house was brand new on their register and she thought of us, calling to advise of its availability. After showing us round we knew it was the one for us allowing us to jump in and snap it up before it officially got refreshed on the market! Mollie was very friendly, relatable and knowledgeable. Once we were ready to make our offer, we were passed to Laura Harvey, who managed the process quickly and efficiently. We had a few questions about the property we were buying and she was quick to seek the answers and get back to us. On the whole can’t fault the folks here (as a buyer, awaiting sale of memorandum) Matt and Jenny

Bone2kk · 16 June 2025

★★★★★ 5/5

Google

I recently sold my property with Dixons within 13 days of listing. We were in a rush to get our property on the market because we found a home we loved and the teams in Dixons helped us rush to get our house on Rightmove on a Saturday afternoon (when they were about to close) in order to start the process. The team are great at getting back to you, keeping you updated and helping with pushing / chasing solicitors when needed. Thanks so much ladies! You dealt with a lot of our queries / (bugging you for updates) so professionally. I definitely recommend!

Abbie · 11 July 2026

★★★★★ 1/5

Trustpilot

Unprofessional

Agent delayed viewing booking by 10 minutes, then proceeded to be another 25 mins late. Unresponsive over texts, didn't introduce themselves and even had to have my appointment with another potential tenant at the same time due to delays. I found this absolutely unprofessional as they should have at least had the courtesy to do this 1-1. They did not have enough information about the property and felt very rushed to leave. Property was also not cleaned before the viewings, very off-putting state unlike as shown in listing photos.

Hannah · 12 March 2026

★★★★★ 5/5

Google

We got the keys yesterday for our first home! Such a magical moment! Everything was smooth sailing and Jess was so lovely, she made the awkward questions easy to ask, thank you Jess 😊 …

Kulsuma · 11 June 2026

★★★★★ 5/5

Trustpilot

Amazing Amelia!!

After trying to sell my house with a previous estate agents with no luck, I decided to go to Dixons in kingsheath with Amelia Pace, which was the best decision I have ever made! With her straight talking, empathy and desire to get the job done she got my house sold with her unbelievable drive and no messing around attitude. When it came to completion even though there were complications from the buyers side, Amelia with her perserverance and pushing both sets of solicitors, got the job done extremely professionally! Amelia was always at hand and was willing to help with anything i needed, she also sorted me out with a rental property at short notice, she is an absolute credit to Dixons and is highly recommended!!! Thank you Amelia I wouldn't have done this without you!!

Stacy · 26 February 2026

★★★★★ 5/5

Trustpilot

Dixons Erdington

Dixons Erdington Recent purchase and completion . Wanted to thank Sky the sales negotiator she is so lovely Professional and has every time called / emailed she’s has endeavoured to help and communicate back really well . Thank you so much Sky for all your help and support . Adam

Adam · 17 September 2026

★★★★★ 1/5

Google

I would give this company 0 stars if I could. My mum was interested in arranging a viewing for a property and contacted the company several times. Each time, she was told that someone would get back to her shortly, but no one ever did. Despite multiple follow-ups, her enquiries were never properly addressed, and the property has now been sold. We are extremely disappointed with the level of customer service provided. The lack of communication and failure to follow up made it seem as though our interest in the property was not taken seriously. When my mum called to express her disappointment, all she received was a brief apology with no real explanation or effort to resolve the issue. Based on this experience, I would not recommend this company to others. The service was unprofessional, frustrating, and far below what we expected.

Anisah · 11 June 2026

★★★★★ 1/5

Trustpilot

AVOID AVOID AVOID

AVOID AVOID AVOID! The viewing with Hannah was fine and she was lovely. But after paying the deposits, first month's rent in advance and getting the keys it had all gone wrong. The boiler broke, the landlord left his belongings behind and is using the space i pay rent for for his car, then i find out my balcony has to be ripped up because of a leak into the apartment below. Raised multiple times with Jess and keep getting ignored. I have my own property to let out, which they know about, and there is no way I will let these cowboys manage it for me because the way they treat tenants is disgusting!

Emma · 6 February 2026

★★★★★ 1/5

Trustpilot

Hannah is the most disgusting person…

Hannah is the most disgusting person ever, I'm actually regretting giving her a good review, she has stolen my money and blamed me for not meeting certain requirements after i provided everything she needed, if certain requirements weren’t met then no problem, give me back my money and ill look elsewhere, dixons is trash and the service is trash, wouldn’t recommend it to anyone, they will steal your money and blame u for it,

Mohammed · 20 March 2026

★★★★★ 5/5

Google

We had a great experience with Dixons and would highly recommend them. They managed to sell our property within just 5 days, which was fantastic, and were incredibly supportive throughout our purchase as well. The whole team were helpful, responsive, and professional from start to finish. We really appreciated how everyone we dealt with took the time to help and keep things moving, it made a big difference during what can be a stressful process. Thank you to the whole team at Dixons!

Lois · 11 May 2026

★★★★★ 5/5

Trustpilot

Five Star experience !

After hearing so many stories about estate agents turning everything into a numbers game, my husband and I were pleasantly surprised by the service we received When you're looking for an investment property, it can be difficult to communicate your requirements clearly and even harder to find someone who genuinely listens. This is where Ellie truly excelled. She not only asked what we were looking for, but also took the time to understand the finer details and our end goal. Ellie didn’t just listen she delivered. She found us a property that ticked every box, and it only took one viewing for us to know it was the right one. We were then supported by Tracey Clarke from the Willenhall branch, who continued to provide exceptional service throughout the buying process. She kept us updated between all parties, responded promptly to messages which is rare given how busy the housing sector is and ensured no question felt too small. Her knowledge, communication, and support were invaluable, and she kept us informed at every stage. Both Ellie‑May and Tracey were constant professionals. We would absolutely recommend Dixons, and we would highly recommend Ellie‑May and Tracey for their exceptional customer service and commitment to getting things right. A five‑star experience from start to finish

KI · 22 December 2025

★★★★★ 5/5

Google

Dixons were great from start to finish. We were first time buyers and very anxious stepping into the unknown with buying our first house. The team supported us throughout and no question was a stupid question. When our first property wasn’t progressing, due to the sellers, they were straight on the phone as soon as they found a suitable alternative property which met our needs. We managed to view before it went on the market and had the offer accepted within a few days. I could not recommend Dixons any higher. Big thanks to Christine and the entire team for their continued support and help with buying our first home.

Samantha · 28 December 2024

★★★★★ 5/5

Google

We would like to thank all the wonderful ladies at Dixons estate agency, they were professional, helpful and went the extra mile, nothing was too much trouble and whatever glitches we encountered with the purchase of our bungalow they quickly solved, by the end of our purchase they felt like friends. Would not hesitate to use again top marks to you all and well deserved.

Sonia · 11 July 2026

★★★★★ 5/5

Google

I first contacted Dixon's in Kidderminster regarding a property in Franche. Jessica Wainwright suggested I saw another one of her properties and I realised she knew exactly what I needed from a home, without me having to say anything. When my original sale fell through I called Jessica immediately, as I knew she would find me the perfect home ( I should have gone with her choice in the first place). Once again she pointed me in the direction of a home I had not considered due to the area. As soon as I walked through the door I said 'this is defiantly a Jess pick'. We put in an offer there and then. I cannot thank you enough for finding my forever home. I highly recommend using Dixon's over all the other agents in Kidderminster!

Anne · 15 March 2026

★★★★★ 5/5

Google

Mollie was very helpful and went above and beyond to assist us with finding a property that we loved. Nothing was too much trouble and we felt very well looked after.

Becca · 15 March 2026

★★★★★ 5/5

Google

Through one of the most difficult house moves that we have ever had to endure the team at Dixons were a fantastic support throughout. They kept up informed (good and bad news) expeditiously and tried to push things along when there were delays. It took almost 22 months for us to finally move (non of that attributable to Dixons) but the support we received from Lucy and the team was invaluable. Lucy left shortly before we moved so she never saw it through to the end but the service continued seamlessly until we were all able to joke at the end when I finally handed over our keys. I cannot praise Dixons enough for their support

Andrew · 29 August 2024

★★★★★ 5/5

Google

I want to thank Dixons for all there help and advice, especially Mollie. She was really helpful and knowledgeable, nothing was to much trouble and even though we didn't sell/buy from them i would not hesitate to use Dixons. Thanks team.

Mark · 30 October 2025

★★★★★ 1/5

Trustpilot

Just glad I'm not using them to sell my…

Just glad I'm not using them to sell my house. Cannock branch is terrible. No one to answer phone and they don't reply to messages left. Finally booked a viewing and no-one turned up, total waste of time. Finally managed to view and put forward an offer and they failed to get back to me in a reasonable amount of time. Since then I found another property with another agent placed offer which was accepted. Thanks for nothing Dixons Cannock.

Dean · 9 September 2026