Austwick Berry Estate Agents Kesgrave reviews

★★★★★ 5/5

Google

Experience as a buyer, they were very good and got things moving when everything seem to be at a standstill. I would definitely recommend and if we sell our house I will be using them as my first choice. Thank you to the whole team.

Jason · 5 September 2024

★★★★★ 5/5

Google

Very pleasant experience with this letting agency, Owen our letting agent has been fantastic throughout the whole process and very professional.

Declend · 14 April 2024

★★★★★ 1/5

Google

Rubbish estate agency, they were unable to sell my house even though it was on the market for months and the price was lowered twice. We went with another agent and it was sold in 3 days for the original higher price. Rude staff who lie and misinform you. Poor communication, avoid Austwick Berry!

Charlotte · 27 May 2020

★★★★★ 5/5

Google

Wesley and Hannah from the lettings team were very professional and a pleasure to work with. They proved to be very accommodating to all my requirements and keep me informed of any developments in a very timely manner. Not only would I recommend them I look forward to working with them in the future.

Maurice · 27 May 2020

★★★★★ 5/5

Google

I highly recommend Austwick Bery. Owen Hayfield, our agent, was really helpful and made our renting journey easier.

Ioan · 14 April 2024

★★★★★ 5/5

Google

Great service provided by you and your team for our recent sale & purchase. Very friendly and professional throughout the process, nothing was too much trouble. Really appreciate it and thoroughly recommended!

Rachael · 14 April 2023

★★★★★ 5/5

Google

Outstanding service. We just purchased our first home through them and the whole process was smooth and hassle free, and we were kept up to date throughout.

Antony · 27 February 2025

★★★★★ 5/5

Google

My partner and I have had bad credit due to past relationships. Both now financially stable but could not find an agency willing to help in anyway. Kept getting knocked back on references and checks! Until... We came across Austwick Berry. Immediately after explaining our situation and we told them we feel like we're being judged due to our past, instantly they said they would try their best and didn't they just. Harriet and Hannah in the lettings department were kind, supportive and very on the ball. Harriet approached landlord and put our story across. Our checks came back OK and our references, and we're now going into our third week in our new home. Just in time for the birth of our first child. Austwick Berry didn't judge us, what they did was listened, understood and pitched us perfectly to the landlord who then was willing to take on our application. We honestly can't thank Austwick Berry enough. Can highly recommend. With in reason no matter what your situation is, if the affordability is there and you have nothing seriously adverse wrong I'm confident the team will be able to help.PositiveResponsiveness, Professionalism

Sasha · 28 August 2020

★★★★★ 5/5

Google

Just brillant! We had the pleasure to meet Owen, he was very profesional. Owen listened to us carefully and understood our need to find us a beautiful house to live just in few days. We thank you very much Owen.

Delia · 6 August 2024

★★★★★ 1/5

Google

Absolutely appalling rude and arrogant lettings manager. Tried to make a complaint and managing director (Tony) didn't return our calls or emails. Lettings manager made it very difficult to get the key to our property back and tried to change the timeline of events despite emails cleat showing otherwise. Lettings manager known to be like this after speaking to other estate agents. So glad we decided to take our business elsewhere and get a different estate agent to market and manage our property.

C · 27 May 2020

★★★★★ 1/5

Google

Phoned several days in a row about a letting. On the third day we was told the property couldn't be views until the forst. Two days before the first I phoned again later o arrange the viewing to be told the property was alredal gon someone had viewed it and taken it. If we had been offered a viewing the first time we had called maybe we would be in our dream home. phoned for reason why this had happened. Was told someone would call the next day to say why. I am still waiting on this phone call.

Cat · 28 May 2019

★★★★★ 5/5

Google

Can’t thank Harriet enough for the service I received when looking for a rental. Above beyond and professional. Excellent customer care. Will use in again.

Cina-marie · 27 May 2021

★★★★★ 5/5

Google

Excellent service from Owen through the letting procedure. A happy customer

Caroline · 14 April 2024

★★★★★ 2/5

Google

Purchased our new house through Austwick Berry and they were most disappointing. Very little communication throughout the process, and we were continually chased for updates rather than being provided with them! One member of the team just hangs the phone up when they’ve no answer. Overall very disappointing, and not so much as an “Enjoy your new home” on key collection.

Leah · 28 December 2022

★★★★★ 5/5

Google

You would struggle to find a better, more helpful and friendly team than Austwick Berry. I used another local family firm (also excellent) to sell but as AB represented my purchase I had many more dealings with them. They are very supportive and helpful. Thank you all.

Sam · 28 May 2018

★★★★★ 5/5

Google

Owen from the letting department has been brilliant. He’s made the moving process so quick, easy and stress free from start to finish. I hope he gets the recognition he deserves!

Jade · 27 May 2022

★★★★★ 5/5

Google

whilst we didn’t end up getting a house through Austwick Berry I have to say what an absolute pleasure it was dealing with Hannah. Her comms were great and she provided loads of great house to view. highly recommended!!

Jon · 27 May 2020

★★★★★ 5/5

Google

I sold, rented and bought a house with Austwick Berry. Everyone has been absolutely fantastic and I can’t thank the team enough for all their support. They’ve been amazing and I would highly recommend Austwick Berry to other people.

Abigail · 27 May 2020

★★★★★ 5/5

Google

We received fantastic service from Owen H, who helped us find a suitable property with a quick turnaround. Highly recommended!

Philip · 14 April 2023

★★★★★ 5/5

Facebook

Hannah is a very confident and competent young lady and is very good at her job. I would highly recommend her to anybody.

Catherine · 30 January 2020

★★★★★ 5/5

Google

As tenants, we have received a great service from Hannah since her recent arrival at the branch. Going forward I wish the new team every success and I would also not hesitate to recommend the company to anyone.

Ally · 27 May 2020

★★★★★ 5/5

Facebook

having worked indirectly with Hannah previously I can safetly say her customer care and journey is second to none! Her local knowledge and personal hands on approach is perfect for anyone who wants an agent that works for them!

Ollie · 29 December 2019

★★★★★ 5/5

Google

We had complete trust in every aspect of our house sale with Austwick Berry staff. They made the entire process from start to finish as smooth as possible. Very appreciative of their professionalism.

John · 27 May 2020

★★★★★ 5/5

Google

I sold and purchased property with Austwick Berry. My experience was very positive. Staff are friendly, polite and professional. When a problem arose they dealt quickly and gave me reassurance.

Bev · 27 May 2020