Trusted Agent profile
★★★★★
123 reviews across 2 platforms
Unit 8 Grange Business Park, Kesgrave IP5 2BY
Austwick Berry Estate Agents's Kesgrave office at Unit 8 Grange Business Park is rated 4.4 out of 5 across 123 reviews on two platforms, including 110 Google reviews rated 4.4. Checked 9 October 2026.
Every review we hold for the Kesgrave office, from every platform, shown as written. First names only.
5/5
GoogleHarry has been an absolute star, made the process so smooth and easy, I couldn’t recommend enough! Thank you Harry!!
Hi Maya - a big THANKYOU for writing such a lovely review. When we deal with such kind and lovely customers it makes are job so much easier
5/5
GoogleI highly recommend Austwick Bery. My agent, Owen Hayfield, was incredibly helpful and made our renting journey easier. I faced some issues with turning on the boiler, and he came to my home and fixed it for me. Great service, and I appreciate it.
Thank you for the positive comments and review. So nice to deal with nice people like yourselves
1/5
GoogleLetting agency is appalling, was let down 3 times on different properties despite having top references, funds for deposit and a secure good job. Made viewing arrangements to view a property only a hour before viewing to be told it cannot be viewed due to tenant feeling ill, made a second appointment then again a call just before viewing and told it's gone. Never got back to me when they said they would and felt like excuses, but why? Feels like they really don't care having myself put in alot of effort with nothing in return, which is sad because people looking to rent houses are usually in a situation of moving out so need definite arrangements.
Sorry to hear about your experience. We have passed your comments on and will use this to hopefully provide a more positive experience in the future. Many thanks
5/5
GoogleSuch professional service and very friendly, especially from Hannah who made us feel so much more comfortable! Also made looking for a new place to live much less stressful!
Thank you Kara for your review. We really appreciate your comments and wish you all the best for the future
5/5
GoogleThank you to Andrew and his team for all their hard work. They are always professional, helpful and friendly and we couldn't ask for more from a letting agency.
Thank you for your comments. They are always grateful received. we appreciate you taking the time to write a positive review
5/5
GoogleHannah was excellent finding us a place after 7months of looking with other companies. She is extremely professional and follows up very quickly. Would recommend them highly
Thank you for your kind words Andreo. Its makes a huge difference to know we are doing a good job for people. Thanks again
5/5
FacebookHannah is the agent and most importantly the person who you would want to look after your home and do the very best. Couldn’t recommend anyone else !
Thank you Adam! Wishing you a happy new year
5/5
GoogleThank you to Andrew and his team for all their hard work. They are always professional, helpful and friendly and we couldn't ask for more from a letting agency.
Thank you for your comments. They are always grateful received. we appreciate you taking the time to write a positive review
5/5
GoogleEasy 5 stars . Very accommodating and the whole renting process was seamless. Staff are very friendly and helpful and Hannah was simply outstanding. Highly recommended!
Thank you so so much for your kind words and positive review. Its brilliant for us when we deal with such lovely people. Thanks again
5/5
GoogleGreat experience all round from the first viewing upto collecting keys and after care. I dealt with Owen who has been fantastic throughout.
5/5
GoogleWe rented our first home in the UK from Austwick Berry a month ago. The property is lovely, and the service and support from Owen, our agent was wonderful. Highly recommend this agency for finding your home!
We appreciate your kindness and comments and thank you for being a pleasure to work for
5/5
GoogleHannah has been so patient answering all my questions and helping me with my referencing, service has been great, thank you
Thank you for your comments Stacey. We will make sure everyone is aware. We are grateful to anyone who takes the time to write kind words about our service. Thank you so much
5/5
GoogleHannah has been so patient answering all my questions and helping me with my referencing, service has been great, thank you
Thank you for your comments Stacey. We will make sure everyone is aware. We are grateful to anyone who takes the time to write kind words about our service. Thank you so much
5/5
GoogleI was looking to rent a house very quick and this agency helped a lot . I contacted with Owen and this guy was very helpful and done his job amazing . If you need any help to rent a property so call to Owen .10 of 10👌 …
You kind words are very much appreciated and Owen will be very pleased to know you have been happy with his service. Thank you so much
5/5
FacebookWords can express how I feel right now but to say a very big thank you to my Account manager Madam. Kathy Perry, I never thought I could be able to earn and recover my lost profits but with her help and assistance in my trade, I achieved everything. Her withdrawal process is stress-free, and the document requirement is real I did mine before receiving my profits weekly. For help and support in your trade connect with Ma`am Kathy through her Email: kathyperry2470@gmail.com WhatsApp: +1 (352) 658-3405
1/5
GoogleReally hopeless when it comes to getting viewings for rentals or updated information. They say they’ll call and don’t etc … Many of the staff are rude and blunt. I saw several reviews that they’re not good for landlords or tenants and in my experience i wouldn’t recommend and definitely wouldn’t use to rent.
5/5
GoogleI am a first time renter and have been dealing with Owen. A process which is scary going into for the first time he has made so easy for myself and my partner! Very friendly, approachable and always willing to help, I would definitely recommend Austwick Berry!
Thank you for your kind words and review. Owen is delighted to read you positive comments. Pleasure to help you
5/5
GoogleFriendly, fast and helpful. Owen was fantastic!
We are very grateful for your positive reviews and kind words
5/5
GoogleThe team at Austwick Berry have property - managed for me over many years and have always gone the extra mile over resolving associated problems. Of special note is Rebecca who manages to operate in a kind and efficient manner to the betterment of both owner and tenant. A star!
Thanks for taking the time to write a review and espectially for your positive words regarding Rebeccas service. Having people say nice things makes everything worth while. Thank you
1/5
FacebookCannot urge people to avoid this estate agents enough! As first time buyers, we had the worst experience buying a house through Austwick Berry. Throughout the process, we experienced delays due to Austwick Berry not passing on information / not enlisting our solicitors untill 2 weeks after the purchase we agreed even though they had the information. The worst part about the experience was the rudeness from the sales manager. Putting the phone down on me when I simply asked whether they had passed information on which on various occasions was not done, telling me I do not know about the process (which I clearly don’t and never said I did!), and showing clear disrespect for women as he spoke to my partner very differently. We contacted the managing partner listing the issue and have received no response. No one deserved to be treated how I was and I would stay well clear of this company for future use!
1/5
FacebookCannot urge people to avoid this estate agents enough! As first time buyers, we had the worst experience buying a house through Austwick Berry. Throughout the process, we experienced delays due to Austwick Berry not passing on information / not enlisting our solicitors untill 2 weeks after the purchase we agreed even though they had the information. The worst part about the experience was the rudeness from the sales manager. Putting the phone down on me when I simply asked whether they had passed information on which on various occasions was not done, telling me I do not know about the process (which I clearly don’t and never said I did!), and showing clear disrespect for women as he spoke to my partner very differently. We contacted the managing partner listing the issue and have received no response. No one deserved to be treated how I was and I would stay well clear of this company for future use!
5/5
FacebookHanna is absolutely marvellous and we would always recommend her
Thank you so much Rhoda! Wishing you and David a happy new year
5/5
GoogleAmazing service from start to finish. They sold my house and I bought one from them. The whole team were extremely helpful with everything and everyone knew what was happening with the sale and purchase so no matter who I spoke to, they were able to help. Everyone was very friendly. I'd definitely recommend Austwick Berry.
Hi Jo - We appreciate your kind review. It was a pleasure to help you and your family move. We'd love to see your place once your finished. Hope to see you soon. Austwick Berry
5/5
GoogleAustwick Berry are fantastic! They are friendly yet professional at all times and we were kept informed of progress throughout. We wouldn't hesitate in recommending Tony, Maria, Bobby and the extended team to anybody wishing to buy or sell a home. Their vast knowledge of properties, values and areas is second to none. Thank you!
Thank you so much for your kind words but especially thank you so much for being such a kind and respectful client. We appreciate your business and positive feedback so much. It really makes all the difference to us and makes our job worth while. Pictures of your new house look Amazing!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Austwick Berry Estate Agents's Kesgrave office has 123 reviews across two platforms: 110 on Google, 13 on Facebook. Reviews may appear on more than one platform. Checked 9 October 2026.
Austwick Berry Estate Agents Kesgrave is rated 4.4 out of 5 across all 123 reviews, and 4.4 out of 5 on Google from 110 reviews, checked 9 October 2026.
Austwick Berry Estate Agents Kesgrave, Unit 8 Grange Business Park, Kesgrave IP5 2BY.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.