Wards Kent reviews

★★★★★ 1/5

Google

I think this is the first one-star review I’ve ever written, as I usually try to resolve issues privately. However, my experience with Wards has been so disappointing that I feel compelled to share it. I’ve been renting a house with Wards since July 2023. While the initial onboarding process was smooth and professional, their ongoing property management service has been appalling. From the outset, there were issues: we were promised that the living room and bathroom would be painted and multiple holes in the walls would be filled. Despite repeated follow-ups, nothing was done. In the end, we decided to do it ourselves to prepare the house for hosting Christmas (the landlord did refund the paint costs). The house itself is lovely but it needs many minor repairs. Unfortunately, every single issue we’ve raised has taken an unreasonably long time to address. For instance, we’re still waiting for a repair to the toilet flushes that was first reported in the beginning of last September. Wards cited "other priority emergencies" as the reason for the delay, which seems to be a recurring excuse. If you’re considering renting with Wards, be prepared for significant delays in getting even simple issues resolved. The service is, frankly, unacceptable.

Neila · 20 January 2025

★★★★★ 1/5

Google

Avoid for lettings management

Laura · 9 April 2026

★★★★★ 1/5

Google

i have been trying to organise viewings over the lasts couple of weeks. When i called last week i was informed they are having technical issues and cannot contact their vendors so cannot organise viewings. I called a week later and they are still having the same problems. We were then able to organise one viewing for later in the week. I turn up at the agreed time for no agent to show. When i call to ask whats going on they took my name and number and said they would call straight back...which of course they didnt. I have now called three times of which i get someone who has no idea wants going on, takes my name and number and promises to call back and never do. Its currently deeming impossible to view any houses under their ward.

Kat · 20 December 2024

★★★★★ 5/5

Google

Very happy with the service I received from ward tonbridge. Mr Kai and his team is amazing. I was looked after very well to find the property I was looking for and assist me throughout the end. My strong recommendation to all.PositiveResponsiveness

Suni · 22 June 2021

★★★★★ 5/5

Google

Excellent working with the Wards team especially Maria M during the tough & long sale of our house - thank you!

Temitope · 14 March 2025

★★★★★ 5/5

Google

Amy Lea was an absolute gem. Extremely helpful, efficient and very patient in sorting out my issues. Thank you very much I will be certainly recommending Wards letting agency in TonbridgePositiveResponsiveness, Quality, Professionalism

Debbie · 22 June 2022

★★★★★ 5/5

Google

Very happy with the service received from the lettings department, a thoroughly professional team. Thank you Amy for taking care of all the paperwork so efficiently, you were a driving force!PositiveResponsiveness, Professionalism

Tintin · 22 June 2022

★★★★★ 5/5

Google

Excellent service and very friendly - Handled he sale of my flat and a previous house sale. …

Andrew · 16 September 2025

★★★★★ 4/5

Google

Amy L is great! Only 4 stars overall because everyone else (mainly management/property management) haven’t been great to deal with but Amy is so consistent, professional, friendly and helpful.

K · 22 June 2022

★★★★★ 5/5

Google

We just bought our house through Wards, and at every step of the way they were helpful, professional and easy to contact. Many thanks James, all the best.

Rob · 22 June 2022

★★★★★ 5/5

Google

Completed the renting/new tenancy process with Amy Ley; Amy was amazing, she made everything so simple and easy. She is very approachable when we had questions and made the process so easy. Amy is an asset to Wards

Tara · 23 March 2024

★★★★★ 5/5

Google

Highly recommended Amy and Emily The Best 🥳🥳🥳 …

Arkadiusz · 24 April 2025

★★★★★ 5/5

Google

Lettings Manager Rob Sayers is handling our letting. Professional, friendly and knowledgeable advisor. He have every confidence for a long term business relationship.PositiveProfessionalism

Lance · 22 June 2022

★★★★★ 4/5

Google

One of the top estate agents in the area, very easy to deal with and reasonable. My only complaint is they are so busy (or understaffed at times) that it can take a very long time (days if they don’t forget) to respond. The best experience we had however was from James who always helped us quickly, even amongst the busyness and sometimes when it wasn’t even his problem to solve.

Sam · 22 June 2022

★★★★★ 5/5

Google

From the 1st phone to signing the contract Amy has been amazing very professional and great service the whole industry could learn a lot from her customer skills.PositiveQuality, Professionalism

DAZ · 22 June 2021

★★★★★ 5/5

Google

We turned to Wards after previously using another local agent that we weren’t happy with - it was like night and day. Kai really took on board our goals, made us feel positive about our property where we had lost hope in selling it, and gave us honest, trustworthy advice throughout. It really made a difference having someone on side who knew the market and truly wanted the best for us. Selling during a global pandemic was challenging and brought a lot of uncertainty, so having the support of an estate agent we could trust made a world of difference. The team at Wards is excellent and I wouldn’t hesitate to recommend them.PositiveResponsiveness, Quality, Professionalism, Value

Louisa · 27 August 2020

★★★★★ 5/5

Google

Tom, George and Kai were more than helpful. I always felt that they were on my side , always cheerful and helped with even the most trivial of queries.

Stephen · 22 June 2020

★★★★★ 5/5

Google

All the staff, and particularly Kai, have been excellent at keeping in touch, caring about their clients and keeping everyone up to date on what is happening.

Barbara · 22 June 2020

★★★★★ 2/5

Google

Awful agency, they don't want to work above the bare minimum. When my purchase was at risk and I needed help, the agent didn't want to do anything and forwarded me to a "sales progressor" who had their phone on constant auto-answer and never called back. The sale fell through after months of preparation.

Viktor · 22 June 2023

★★★★★ 5/5

Google

Really happy with the service received from the letting team at Wards; polite, efficient and professional at all times. A special mention for Emily and Amy who work hard but make it look so easy!

Mark · 27 July 2024

★★★★★ 5/5

Google

Thanks a lot to Amy and Emily for an excellent job in finding me a new tenant in a very short period. They both are very professional , knowledgeable and very efficient! and I am very happy lady!

Lastelle · 22 May 2024

★★★★★ 5/5

Google

Wards have been extremely helpful, friendly and professional both with assisting in the sale and rental of my property. The added bonus is the fact that they provide a very comprehensive service, enabling access to legal services, mortgages etc. I would recommend them without a doubt.

Mel · 25 September 2023

★★★★★ 5/5

Google

I can't recommend Wards Estate Agents highly enough, their service is very professional and efficient! As a couple, we were lucky to meet Amy, who was very professional and helped us rent our desired accommodation quickly. We had a lot of paperwork to do, Amy patiently helped us complete the required materials and answered many of our questions in detail. The other staffs I've come in contact with are very friendly and professional as well. They definitely will be my first choice in the future for any property-related trading!

Mansoor · 22 June 2023

★★★★★ 5/5

Google

Moved House a Month ago via Wards. Was a real positive experience dealing with Amy. Was a quick process and relatively straight forward which is always helpful moving home.

Robbie · 27 July 2024