Wards reviews

★★★★★ 5/5

Google

I recently had a really positive experience with Elycia and Emily. They were incredibly helpful from the moment we got in touch. They were professional, responsive, and made the whole process feel smooth and stress-free. Communication was excellent throughout, they kept us informed at every stage and answered all our questions clearly and promptly. What stood out most was their friendly approach and willingness to help, making the viewing and overall process straightforward and enjoyable. Thanks to their support, everything went smoothly, and we felt confident throughout. I would highly recommend Elycia and Emily to anyone looking for a property, they’re reliable, approachable, and great to deal with. I wouldn’t hesitate to work with them again in the future.

Veronica · 2 April 2026

★★★★★ 5/5

Google

I’ve had a great experience with Elycia as my letting agent. She is professional, reliable, and always approachable. Communication has been excellent, she responds promptly and keeps me updated on any matters regarding the property. Any maintenance issues have been handled efficiently, which has made my tenancy smooth and stress-free. I would highly recommend Elycia to anyone looking for a dependable and supportive letting agent.

Alatise · 26 March 2026

★★★★★ 5/5

Google

I’ve just exchanged on a flat through Wards and Maria Meddings was fantastic throughout the whole process. She was always quick to respond, friendly and proactive. She made what could have been a very stressful experience, especially as a first time buyer, feel smooth and manageable. Thank you!

Liv · 16 February 2026

★★★★★ 5/5

Google

Wards have dealt with the executor sales of mums house really well. The sales progression service ( once offer accepted) has been amazing. Maria Meddings has been available pretty much 24/7. Including contacting me of a weekend when she doesn’t normally work. A proper star who goes above and beyond.

Andy · 16 December 2025

★★★★★ 5/5

Google

Our experience with Wards has been good, but particularly with Maria Meddings who really helped in pushing our sale and onward purchase forwards - dealing with slow solicitors and price negotiations. She has been instrumental in getting us to the point of exchange and has been faultless in her quick and clear communications. Thanks Maria!

Ceri · 16 October 2025

★★★★★ 5/5

Google

I am a genuine person a separated mother of four children and was finding it extremely challenging to rent. I would like to say an extended thank you to this team at Wards, especially Emily and Amy. Emily had me on her books from around a year ago and remembered me when a lovely new property came up she then passed me over to the care of Amy who has been consistent with me, to ensure that I secured the property. Not only did she ensure we received a lovely spec property, but strived to get us in there before Christmas, my children have gone from being homeless to a beautiful home within a few weeks. I would like to express that they are a great representation of how an established and ethical company should present themselves and treat every customer as a valid customer. Excellent service and great communication Many Thanks

Ieyeasha · 4 December 2024

★★★★★ 5/5

Google

We would highly recommend Wards. We were lucky to be able to sell our Mums property from the first viewings. The whole team are very helpful at Wards but George Adlington was our main contact who was always very professional, knowledgeable and helpful throughout. He was very understanding of our brother needs when looking for a new home for him and we felt very well supported through the whole process and despite the complications around the trust and dealing with solicitors issues which have finally been resolved. We cannot thank George enough for all his help and support. Keith & Rosemarie McGonnigle

Keith · 19 November 2024

★★★★★ 5/5

Google

Just want to Thanks Maria who has overseen the process through from negotiation up to exchange ensuring the process kept moving expediently. Also to Jack who helped us find our future home, nothing was too much. Look forward to seeing you as we walk past in our new Town. Steve and Becca

Steve · 16 October 2025

★★★★★ 5/5

Google

Me and my mother moved into a new property today and all we had to deal with was the rigmarole of moving. Emily has been nothing short of a miracle worker, helping both of us with paper work, referencing, tenancy and more! Moved so many times in my life and hands down, first time where it wasn’t stressful at all. If anyone is looking to rent or buy, go to wards and see Emily. Kind, intelligent and very friendly. :) Plus got a goodie box for moving! What a lovely lady! ❤️

Tom · 24 September 2024

★★★★★ 5/5

Google

Wanted to thank Elycia for all her help and excellent communication with my new rental property and for getting everything ready so quickly!

Stacey · 16 March 2026

★★★★★ 5/5

Google

Very professional service despite a number of unexpected complications with the sale. We had a simple chain while selling our mother's house but as often happens we had a few curve balls. Harry, Jen and the team helped us to navigate it really well, kept in touch and gave great advice. We concluded the sale successfully and Wards were good value for money. We also used Martin Tolhurst, the recommended legal partner, who were excellent. I highly recommend both Wards and Martin Tolhurst.

Greg · 22 April 2024

★★★★★ 1/5

Google

If there was an option for zero stars, I would give it. We listed a flat for sale and their lack of effort to sell it and communication was shameful. The first viewing we had was cancelled, only they didn't even tell us that. We had a total of five viewings in almost five months (not a typo) and getting any feedback from them was almost impossible. They then forced a last-minute second viewing on us which we had to do ourselves, only for the viewer to then "disappear off the radar", having asked us a ream of questions about the property that even a solicitor would have baulked at. We asked them repeatedly to improve the pictures and the description online - which amounted to 47 words - and really sell the location of the property. They always told us they would, and never did it. We eventually had enough (after three times in a week being told the listing would be updated) and removed the property from sale. At this point, we had missed out on a house we absolutely love due to their lack of action. Thankfully, the rival estate agent that property was listed with called us a week or so after we took it off the market to inform us the house was back available, and they took on the flat and had more viewings in two weeks than we did in five months with Wards, and sold the place within a fortnight of it going live. And, we live in the house they almost cost us a shot at. The person who valued our flat left the company and we seemingly got lost in the system somewhere, but the lack of professionalism and care shown throughout what is always a stressful process was frankly disgraceful. If you want to sell a flat, avoid Wards like the plague.

Jon · 16 December 2025

★★★★★ 5/5

Google

Many thanks to the Lettings Team of Wards for successfully finding me a tenant within a very quick turnaround from the previous tenant leaving. The lettings team of Amy Ley, Charlotte Usher and Emily Boyle were highly professional and always on hand to assist and make sure the process ran through as smoothly as possible. Would not hesitate to use this lettings service in the future.

Lee · 28 October 2024

★★★★★ 1/5

Google

For lettings avoid Wards at all costs. Especially when the property is fully managed by them. They do not treat tenants fairly. Communication between Wards and the Landlord is below any acceptable standards. You can be waiting months to get …

James · 16 August 2025

★★★★★ 5/5

Google

We have moved two weeks ago. Me and my brother we want to give Emily Boyle and team the biggest THANK YOU for all your hard work! We are still in disbelieve, after few years of search we finally found that one and we live in it now. MASSIVE THANK YOU to Wards Team you for hard work to help us to get this property. THANK YOU!!!

Sonata · 27 July 2024

★★★★★ 5/5

Google

As a first time renter the whole process seemed very daunting but Emily made the whole process seamless and as least stressful as possible. We are now in a lovely house and she has been a key part of helping in anyway she could. Everytime we met her in person she was extremely smiley and can see she enjoys her job which always helps with these sort of things. Thank you for all your help Emily!

Kieran · 13 May 2025

★★★★★ 1/5

Google

Disappointing. Wards did not have a consent to let the property before marketing, going through referencing and then taking our holding fee and giving us a move in date. Besides the fact that this is illegal, it came at a financial cost and a lot of stress to us. The move in date changed multiple times. The price of the rent was increased after we had made an agreement. In the end we decided to withdraw from the tenancy, partly because we did not like the way they conducted business. They often had a very defensive attitude instead of admitting to their mistakes and providing reassurance. This made all of the difference in us deciding not to go further with the tenancy.

Freya · 16 September 2025

★★★★★ 5/5

Google

Elycia was absolutely brilliant to deal with. She really helped during what was a very stressful moving period. Answered any queries I had and handled everything very professionally. Thanks very much!

Liam · 26 August 2025

★★★★★ 5/5

Google

Thank you very much Lettings Team Ward for supporting us finding a suitable rental property. The lettings team Amy Ley, Charlotte Usher, Emily Boyle were supportive , clear, kept us up to date making the whole process smooth and easy. Highly recommend and we will definitely use their service in the future.

Ana · 4 November 2024

★★★★★ 5/5

Google

Amy was amazing from start to finish with a very quick rental turnaround of just over a week! Hopefully we won’t be moving again for a very long time but would definitely use Wards again if we did! Thank you Amy!

Kelly · 17 March 2025

★★★★★ 5/5

Google

A positive purchase experience. Honi was friendly & helpful on the viewings side & Maria was invaluable liaising with the solicitors & as others have said, approachable & responsive by email.

C · 10 April 2026

★★★★★ 5/5

Google

We sold our property and moved out on the 12 November 21 and would like to give a big thank you to the two members of staff that need to be recognized as the two main professionals of this branch. James who we had dealings with from the beginning to the final day . Does everything he says and communicates well. Secondly we were totally blown away with Anna Broad who helped us find a property we were after and again kept in touch right the way through our experience in selling a property . In my view this woman needs more recognition than she is given. She is not only highly motivated but extremely professional in her outlook and handling clients. Thank you Anna and James Peter and Fiona

Peter · 22 June 2022

★★★★★ 5/5

Google

We all know that moving home is stressful, Camille and George at Wards were excellent in their professionalism and communication with us making the process far less stressful than it could have been. Wards have been excellent in keeping in touch with the solicitors to ensure the process continued to progress forwards thus allowing us have that peace of mind that all is in hand, keeping hold of our buyer and getting the sale that we wanted. Thank you Camille and George for all of your help!

Eoin · 22 April 2024

★★★★★ 5/5

Google

Have used Wards twice now and won't hesitate to use them again. Used them first 5 years ago to buy our house and now have recently used them again for a short-term rental. Emily and Amy were both fantastic in getting this set up for us!

Bradley · 22 May 2024