Trusted Agent profile · Kent
★★★★★
181 reviews across 1 platform
129 -131High Street, Tonbridge, Kent, TN9 1DH
Wards's office in Kent, at 129 -131High Street, is rated 4.5 out of 5 across 181 reviews on 1 platform, including 181 Google reviews rated 4.5.
Every review we hold for the Kent office, from every platform, shown as written. First names only.
5/5
GoogleAmy has been so helpful and professional throughout our move, providing an excellent service and making the paper work side of our rental totally stress free. She was also more than happy to take any calls from us with any questions throughout. Thank you so much Amy, and we would definitely recommend Wards in future due to your great service.
Hello Claire, Thank you for leaving us your feedback! Many thanks, Wards of Kent
5/5
GoogleSo happy that we went with Wards, we were with another local estate agent before and we are so glad we moved over to wards to sell our property. Right from the start Tom was really friendly and professional, he kept us up to date and ensured we got the best price for our property. I have recommended Wards to all my family and friends, 2 of which have already signed up to sell with them.PositiveProfessionalism
Hello, Thank you for taking the time to leave a review. Many thanks, Wards of Kent
5/5
GoogleAmy Ley has been absolutely brilliant. Amy has always delivered when needed!! Going above and beyond to make sure your requirements are achieved. Amy has the ability to work with pace and diligence and is very active throughout the process to make sure you are fully aware of progress. Thanks again :)
Hi Mevin, Thank you for leaving a review! It's great to hear how brilliant our agent, Amy, has been in going above and beyond to ensure your requirements were met. Best wishes, Wards.
1/5
Google***Avoid Wards Estate Agents, Unreasonable and Rude Lettings Manager*** My sister, a professional dentist (with 20+ years of experience) relocating from a Scandinavian country, requested a flat viewing for a rental property. To our shock, the agent demanded intrusive private information about her financial situation, specifically asking what she owns. The Lettings Manager, Emily Boyle, displayed the worst attitude throughout the interaction, making it clear that my sister would not even be allowed to view the property unless she agreed to pay 12 months' rent upfront. This unprofessional conduct was utterly unacceptable. It’s clear that this agency needs to seriously retrain its staff. Never before have we experienced such interrogation just to schedule a simple property viewing. I strongly advise others to be cautious when dealing with this agency.
To assist our landlords and tenants alike, we ask relevant questions to establish a potential tenant’s ability to pass referencing before they commence viewings. We have listened to the relevant calls and are pleased to hear that your sister was not concerned by these questions and that our staff remained courteous and professional throughout. Kind regards Wards
5/5
GoogleThank you Harry for all of your hard work and patience. You have helped me find my new start. I really appreciate your dedication to finding me my new home. You have made the whole process feel easier and like nothing was too much trouble.
Hi Louise, Thank you for leaving a review! It's great to hear how positive your experience with our agent, Harry, has been and how dedicated he's been in helping you find your new start and making the process feel easier. Best wishes, Wards.
5/5
GoogleAbsolutely amazing service . Amy in lettings was Helpful , polite, full of knowledge . Would highly recommend Amy and her team . One happy customer , if ten stars where available she’d most certainly be receiving 10* .Thanks again for your help
Hi Lawrence, Thank you for leaving a review! It's great to hear how positive your experience with our agent, Amy, has been and we're delighted that you would recommend her to others based on the amazing service she has provided you. Best wishes, Wards.
5/5
GoogleAmy was amazing from start! She made the process very easy for me whereas other letting agents have been very difficult to work with to locate the right property for me! Thank you to everyone at Wards especially Amy! Regards Dan
Hi Daniel, Thank you for leaving a review! It's great to hear how amazing your experience with our agent, Amy, has been and how easy she's made the process of finding the right property for you. Best wishes, Wards.
5/5
GoogleProfessional and incredibly lovely team. Super responsive when setting up viewings and communicating with the landlords on our behalf. While we ran into a few bumps with the referencing process, they were incredibly helpful and patient with us throughout the entire thing. Love our new flat, definitely recommend these guys if you're looking to rent :) Thanks so much to Abdul and the team!PositiveResponsiveness, Quality, Professionalism
Hello, Thank you for leaving us your feedback! Many thanks, Wards of Kent
5/5
GoogleEmily and Amy were both very professional and a delight to work with. They made the whole process of finding a new tenant seamless. 10/10
Hi Steve, Thank you for your kind review! We're delighted to hear that Emily and Amy made the process of finding a new tenant seamless for you. Your positive feedback means a lot to us. Best wishes, Wards of Kent
5/5
GoogleEmily and Elysia have been so helpful and informative to us as first time landlords. Their valuation exceeded expectations and they rented the property with 5 days. Very helpful thank you, we look forward to continuing working with you.
Good afternoon, Thank you so much for your kind words! We’re delighted to hear that Emily and Elysia provided such informative support as you start your journey as landlords. It’s good to know that the valuation exceeded expectations and the property was let so quickly. We appreciate your feedback and look forward to continuing to work with you. Warm wishes Wards of Tonbridge
5/5
GoogleI'm very satisfied with the service I received from wards. I probably was a difficult client due to my lack of knowledge of things, but they handled me professionally and helped me every way possible and I'm very thankful for that. Especially thanks to Amy and Shanur, who did so much for me to get everything done. Thank you so much, I really appreciate!
Hello, Thank you for taking the time to leave a review. Many thanks, Wards of Kent
1/5
GoogleI found my recent experience with wards, Maria in particular, extremely disappointing. Despite starting the process of buying a house in April, she only reached out at the start of August. I have spoken to her on the phone twice, and in …
Dear Charlotte Thank you for your comments and we are sorry that you have been unhappy with the … More
5/5
GoogleThank you to Amy ley for sorting my new house made everything so easy and very quick turn around !!!
Hi Sonny, Thanks for your review, we're delighted you're happy with our service. It's great to hear how positive your experience has been. All the best, Wards
5/5
GoogleI have just sold my late father's apartment in Lamberhurst, Kent. Very helpful service provided to me by Maria Meddings who kept me updated at every stage of the process. I never had to chase for any information.
Good afternoon, Thank you for taking the time to share your experience. We're delighted Maria provided such helpful service during this process. Best wishes Wards of Tonbridge
5/5
GoogleIncredible service by the lettings team at Wards both Emily & Elyica - I've never had a quicker turnaround from the property becoming available, carrying out all the necessary checks on the property and tenant, generating the necessary …
Good morning, Thank you for your review. … More
5/5
GoogleA huge thanks to Kai, Tom and the gem they have Ingrid! They have been magnificent in getting the sale of our house through to Exchange. Not only have they done their job so well, but they have shown such personal care throughout the whole process. Really couldn't ask for any more. Well done and thank you for everything.
Hello, Thank you for leaving us your feedback! Best wishes, Wards of Kent
5/5
GoogleI am now on the rental ladder thanks to the help of Amy. Amy made the whole process seamless and compared to other estate agents, her service was levels above!! Amy makes you feel very comfortable and welcomed when either viewing a property or popping into store and I can't thank her enough for all support throughout the process.
5/5
GoogleI was extremely impressed by the excellent work carried out on my behalf by Maria Meddings. She was highly attentive and responsive throughout and her most professional manner made the whole process straightforward and worry free. I can’t commend her enough. Brilliant work.
5/5
GoogleFantastic service by Thomas, George and Ingrid on the purchase of our home! Communication and feedback was prompt and we always felt our purchase was being handled with utmost care and attention. Thomas went above and beyond by helping to recommend us with local tradesmen for work required on the house - thank you!! Highly recommend.
Hello, Thank you for leaving us your feedback! Best wishes, Wards of Kent
1/5
GoogleWe were tenants at a property of 3 years and always did our best to look after the property. Always paid on time etc. When we left its been a nightmare trying to get our deposit back. The agents communication is very bad, they take ages to respond to emails. Took them 1 month to get a few basic quotes and the quotes came back at a very high prices e.g. house cleaning £700 but I got a quote in one day for £230, £100 oven cleaning but I got a quote for £60 etc etc. Also blaming us for mold issues even though the property had damp and mold issues. We opened windows put extractor fan on, but the landlord did not want to do anything about it, instead he gave us notice to leave and is trying to use our deposit to fix the issues. Very unhappy with the whole process. I have no issues with deductions from the deposit for things as long as its fair and reasonable, but the agents don't seem to care about the tenants and just want to please the landlord. Had to raise a case with TDS!
Dear Moshir Thank you for taking the time to leave us your comments and we are sorry that you have been unhappy with the way that your deposit negotiations have been handled. Regrettably the matter had to be referred to the Tenancy Deposit Scheme (TDS), who are a Government approved 3rd party dispute resolution service, to adjudicate. It is ultimately the Landlord who requests any deductions that they would like made to the deposit and it is then for the agent to try and negotiate an acceptable figure between the Landlord and Tenant. Should this not be possible, then the matter is referred to the TDS to independently adjudicate, as they securely hold the deposit. We are sorry if the level of communication received during this time has been below your expectations as we do recognise the importance of regular and effective communication especially at a time like this, Should you wish to discuss your concerns in more detail, please do not hesitate to contact us on 01702 540802 or customer.support@arunestates.co.uk. Kind regards Arun Estates, Customer Support
5/5
GoogleWards provided a fantastic and thorough experience selling our property. Anna especially was brilliant and went above and beyond, so thank you very much. She was more than happy to help me out and got back to me very quickly, I honestly can't thank her enough for helping me and being very patient with me. I also had dealings with James and many others from the company and overall they are a lovely team to work with. I would definitely recommend Wards in the future for providing such a great friendly service.
Hello Emily, Thank you for taking the time to leave a review. Many thanks, Wards of Kent
5/5
GoogleEmily & Elycia played a very big part in helping us find a perfect new family home in a very short space of time. Thank you for all of your hard work!
Hi Izzy, We appreciate the kind words and are glad we could provide you with a positive … More
5/5
GoogleAmy and Emily were fantastic. Many thanks.
Hello Toby, Thanks for leaving us such a lovely review, we really appreciate it. We'll be sure to let Amy and Emily know. Many thanks, Wards
5/5
GoogleWe have to say a big thank you to Tom, George , Kyle and Ingrid for all their help in the sale of our house. They were all very professional and willing to listen to us if we had any concerns. It was a pleasure doing business with them. Thank you all.
Hello, Thank you for leaving us your feedback! Best wishes, Wards of Kent
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Wards's Kent office has 181 reviews across 1 platform: 181 on Google.
Wards Kent is rated 4.5 out of 5 across all 181 reviews, and 4.5 out of 5 on Google from 181 reviews.
Wards Kent, 129 -131High Street, Tonbridge, Kent, TN9 1DH.
