Wards Kent reviews

★★★★★ 1/5

Google

Very poor quality service! As soon as you sign the contract (all they are interested in) you have to chase for any update and then chase again for answers. This service is not worth your money and time! Please consider different agents to avid disappointment!!!

Mat · 12 December 2022

★★★★★ 1/5

Google

Very poor quality service! As soon as you sign the contract (all they are interested in) you have to chase for any update and then chase again for answers. This service is not worth your money and time! Please consider different agents to avid disappointment!!!

Mat · 23 October 2022

★★★★★ 1/5

Google

As a woman on my own, who hadn't sold her home before, I put my trust in James Shepard, of Ward's Estate Agents. One would expect the manager to be moral. Word of advice when signing a new client who has never sold a property before, you need to make sure they are full aware of the terms of your agreement. I WAS NOT AWARE! I honestly feel duped, I had been sold a product that I was not aware would cost me thousands of pounds more. I was hoodwinked and gullible. I do not recommend this estate agent, Wards.NegativeProfessionalism, Value

Becky · 23 October 2021

★★★★★ 5/5

Google

Have been dealing with Rhys at Wards for probably about a month now and he has been incredibly helpful and responsive to our queries. The whole process so far has been stress free and would definitely recommendPositiveResponsiveness, Quality, Professionalism, Value

Kez · 23 October 2021

★★★★★ 1/5

Google

I don’t like leaving negative feedback, but felt it had to be done in this case. We had an appointment for a viewing which they never confirmed with the seller, drove over and wasted our time. Made an offer on another property, still waiting to hear Hear if it was accepted or not. They then called to let me know that the asking price had dropped and whether I wanted to have a second viewing. Another property we were very keen on, made an offer, seller wanted more, we asked if we could have another viewing as the property had a bit of work done since last we viewed, it was then sold over the weekend as apparently no one was able to view, but they showed another prospective buyer around and they made an offer and was accepted. They did not tell the vendor there was another party interested and to ask us if we would like to make another offer. Funny thing is we would have offered another £5k, so the poor vendor lost out. We have had other viewings with other Ward and Partner branches and they have been absolutely great and a pleasure to deal with. Unfortunately my experience with this particular branch has been very negative, I would urge you to rather go with someone else that might appreciate your business and provide a better service. Sorry guys, you messed up

Charl · 24 October 2018

★★★★★ 5/5

Google

Very helpful and keep me well updated and friendly a pleasant selling my house though them thanks again. and all the staff are doing a fantastic job and working hard

Karen · 23 October 2022

★★★★★ 1/5

Google

I wouldn't recomended this company. Very poor service. James shepard - very bad communication with customer!

Marco · 23 October 2023

★★★★★ 5/5

Google

The staff were very helpful and they were very professional. we felt at ease with them dealing with the selling of our house and helping us to find our next family home we would recommend them in a heart beat to others looking to sell or buy.

Kirsty · 25 October 2015

★★★★★ 5/5

Google

Excellent service & very professional, things were done efficiently and we had an offer within a week. We got more than what we expected as others had given us a lower quote. Highly recommended.PositiveValue

Badshah · 23 October 2021

★★★★★ 5/5

Google

Glenn, James, Rhys and the rest of the team worked tirelessly to progress our house sale. Always easy to get hold and get an update on our house sale and purchase. Would definitely recommend.

Matthew · 23 October 2020

★★★★★ 5/5

Google

We are very satisfied with our dealings with Katie she is friendly and puts you at ease we have been particularly awkward with our needs and she has dealt with us as if we are not awkward at all

Jean · 23 October 2023

★★★★★ 5/5

Google

I honestly can’t fault wards, unlike sone other agencies I have used that always get back to you and help where ever they can, both offices I have spoken to have always been polite and so professional

Sophie · 23 October 2023

★★★★★ 5/5

Google

Great service received from the moment we entered the office especially from James. Would highly recommend.

Yvonne · 23 October 2022

★★★★★ 5/5

Google

My feedback goes towards one your best staff l have ever met called Marco Aicolino. His customer service is second to non .PositiveResponsiveness, Quality, Professionalism, Value

Adeleke · 23 October 2020

★★★★★ 5/5

Google

Good service received. Everyone I spoke to was helpful and knowledgeable. Would recommend

Paloma · 23 October 2022

★★★★★ 5/5

Google

I had a great experience dealing with Rhys, he helped me with everything that was possible to find a house, I highly recommend his services.

Renato · 24 October 2019

★★★★★ 5/5

Google

Helpful and a great Estate Agents to go to when you are looking for that perfect home.PositiveResponsiveness, Quality, Professionalism, Value

Sophie · 23 October 2020

★★★★★ 5/5

Google

Just mention to the new manager at wards sittingbourne James Shepard excellent service . Very helpful. And would recommend .

Billy · 24 October 2019

★★★★★ 1/5

Google

i woudnt recomend this company, i am chasing now for 2 moths to get my refund money. Sent emails and phone the office nearly every day and every time they say they will look in to it... nothing happens- THIS IS unacceptable!!!

Monika · 9 January 2022

★★★★★ 5/5

Google

Plenty of seats, very respectful & polite waiters & best of all the food is fantastic

Jeff · 23 October 2020

★★★★★ 1/5

Google

Rude staff that hang up on customers. Wasted time going to speak to them. Avoid!!

Mike · 24 October 2019

★★★★★ 5/5

Google

Rhys and his colleagues have all been very helpful with the sale of my house

Chris · 24 October 2019

★★★★★ 5/5

Google

Fast friendly service.

Gerald · 23 October 2020

★★★★★ 3/5

Google

Rating only, no written review.

Rohan · 16 February 2026