Wards reviews

★★★★★ 5/5

Google

Well, what can I say… had the pleasure of working with Charlie recently who has assisted me in every way possible with my property search. Not only has she been a pleasure to communicate with, but she’s listened to every want and need of mine and taken this into consideration with such care and has really taken what I want seriously, without anything being too much to ask for. Can’t thank her enough and what a credit she is to the company. Thank you Charlie ⭐️

Lacey · 26 March 2026

★★★★★ 5/5

Google

Phil has been such a professional so far. He has made putting our house on the market extremely easy and with limited effort on our part. He’s been informative with the prices, what the market is like and everything that we need to do. He’s gone above and beyond to help us and we are very happy we chose Wards to sell our house! Thank you ☺️

Jessica · 16 March 2026

★★★★★ 5/5

Google

Highly recommended, really friendly and always just one phone call away! Our move wasn't straight forward and I don't think many are but Wards were always happy to help! Thank you to Bailey and James ( and the rest of the team of course ) Thank you very much

Katie · 22 July 2025

★★★★★ 5/5

Google

Sold with Wards in two weeks after being on the market for months. An agency that you can see working hard to get you viewings and your house sold for you. Tom and his team that I worked with - Katie, Molly and Bailey just simply did exactly what they said they would and they delivered for us, when it mattered. Wards are the best on the market for a reason.

Ross · 14 September 2024

★★★★★ 5/5

Google

I recently bought my first home with Wards. I can’t thank the team enough for supporting me through this stressful time. Bailey was my point of contact, his good communication skills kept me reassured and at ease. Thank you guys so much!

Jayda · 19 July 2025

★★★★★ 5/5

Google

Charlie Kemp Me and my partner are first time buyers and didn’t really know where to start and who to contact, we got in touch with wards and they are all so so helpful, but Charlie is dealing with us the most and she is so so attentive, so helpful and literally at the end of the phone whenever we need her, we’re nearly at the end of buying our first home and she’s still there whenever we need her, honestly couldn’t have done it without her. Highly recommend wards sittingbourne, especially Charlie!

Courtney · 23 October 2023

★★★★★ 5/5

Google

I cannot thank this company enough for all there hard work, communication and support during the last couple of months especially James and Michele. We were in the process of buying our first home and we have had so many issues with our sellers solicitors and documents being wrong but Wards got on the case straight away to help resolve all of the issues we were having. All enquires were dealt with quickly and professionally over the phone and via email. They were all so friendly, down to earth and always tried there best to help in anyway they could. We are very happy to be able to of had the privilege of having Wards be apart of our house journey, they went above and beyond for us and we will forever be grateful.

H · 23 October 2022

★★★★★ 5/5

Google

After looking for a while for the right property we have decided to now look out of area. However I just want to Thank Jordan for always keeping us in the loop and working as hard as he did to try and help us find our perfect home. He constantly keep us in the loop, made sure he had all the information for us as well as knowing what it was we wanted in a property.PositiveResponsiveness, Professionalism

Louise · 23 October 2022

★★★★★ 5/5

Google

Everyone that I have dealt with at Wards has been fantastic and so friendly and helpful. James was brilliant with the initial listing of our property and explained everything in detail. Bianca was great and kept in touch with feedback from viewings and Katie has been so helpful anytime I’ve needed to call the office. Wouldn’t hesitate to recommend 💫

Anna · 23 October 2023

★★★★★ 5/5

Google

Cannot fault the guys at Wards at all. We dealt with James the branch manager, he secured an offer on our property of above asking price within two days of instruction. As well as helping us to secure our dream home. Buying/selling process has all ran smoothly from start to finish, with regular updates from the sales progressive Michele. Anyone I’ve ever spoken to at the branch has always been polite, helpful, friendly and we’ve never experienced any problems.

Amy · 23 October 2021

★★★★★ 5/5

Google

Rhys has been great from start to finish in the sale of my property. He was sensitive to the circumstances around the sale and always acted professionally going above and beyond to keep me informed with everything throughout the sale process. I would recommend Wards and Rhys in particular to friends or family thinking of buying or selling.

Jemma · 23 October 2023

★★★★★ 5/5

Google

We phoned Wards from a sign board. Rhys and his team set about not only giving us details of that house but a list to look at in the same price range with similar features. We made a choice of those we wanted to view and they took over. We received directions prior to leaving each house so we didn't have to worry. The people that met us were very polite and helpful. This is a very slick, professional day of house viewing. Well done team. Barrie and Lesley Skinner

Lesley · 23 October 2020

★★★★★ 5/5

Google

I have had a rough year trying to purchase a house (not all through wards) But i started a house sale in May 2019 with wards, Connor was my point of contact. He had not been working at Wards very long and the house we were purchasing the owner ( had a lot of her own mental health problems) So what was meant to be a 6 week turnout took 24weeks.. to which Connor dealt with in a very professional manor. He always would call either myself or my partner with even the most smallest of updates. Unfortunately this house was not meant to be, so we were back to the drawing board, 3rd time lucky! We found another house, i had my heart set on the previous one as i loved it so much. But i had to go with an open mind. Again this was a quick turn around, Connor kept us in the loop with everything, even went out of his way to meet us there when they were shut so i could view the property. FInally we completed on our first home a couple of weeks ago, I would highly recommend Connor as your sales agent. For going through all we went through for our first home and his first year in the job! Thank you so much for all your help :-)

Carla · 23 October 2020

★★★★★ 5/5

Google

Spoke with Phil and he was more than helpful. Provided exactly the information i required and even when he had to call me back he did so within the timeframe given. Very informative and polite. Highly recommend

Shanon · 16 March 2026

★★★★★ 5/5

Google

From start to finish wards at sittingbourne have been fantastic, professional and most importantly friendly. They sold our house within a week of listing and tried there hardest to find a property which suited us, nothing is too much for this great team, Tom, Katie, Michele thank you and a big thank you to molly who made the journey of selling so easy and friendly, nothing was ever too much to ask. A big thank you to the whole team for their hard work.

Rebecca · 14 September 2024

★★★★★ 5/5

Google

Everyone has been fantastic. Rhys and James have been fab since the beginning, keeping in contact as much as possible, supporting us with different options of houses, and ensuring that our process is going smooth. All details have been informative and interaction has been on point. Katie was with us at our property when showing potential buyers round our property and she was fantastic, so friendly and relaxed. So thankful for all they have done for us, and this is only the beginning of our journey. We originally bought our property through Wards 6 years ago, and knew the best thing to do was go back go where it all began and so glad we did. Thank you so much guys. You've been amazing.

Emma · 23 October 2023

★★★★★ 5/5

Google

Me and my partner had george, as our agent! For our new house! And he was very good!. No messing about.. If anything at times chasing us up for things ect :). Any concerns or questions you have on anything he'll help the best he can. So if ya need a new house and it's with wards ask for george, :)

Kane · 23 April 2025

★★★★★ 5/5

Google

Wards were brilliant! They came to our rescue. Estate agents Nad's and Reece were so helpful with the viewings. Nad's was very understanding and patient. I don't know what we would have done without him. Thank you so much for your help and support.

Tracy · 23 October 2023

★★★★★ 5/5

Google

Great team, very friendly and always happy to help! Rhys was particularly helpful through that whole process of selling our house - we originally went with another agent but Rhys phoned just to see how it was going and once we had decided to move to wards - it was sold the first weekend! so would definitely recommend giving him or the rest of the team a call!

Kieran · 23 October 2020

★★★★★ 5/5

Google

We have been dealing with Katie Waters at Wards and have to say how friendly and professional she is. Highly recommended and we’d definitely use her again. Thanks Katie.

Lee · 12 April 2024

★★★★★ 5/5

Google

Being totally new to buying a house I can not thank Rhys enough for his support in getting me through the process. He was professional, knowledgeable, understanding and very patient! Thank you

Helen · 23 October 2023

★★★★★ 5/5

Google

The service I received when I put my house on the market with this estate agent was first class from start to finish. Valuation of my property was carried out promptly. Advice given of what price to market it at was informative with the current local market prices of similar properties. I had no hesitation to market my property through them. The photos and details on the marketing paperwork were to a very high standard. The team of all the staff kept me up to date, promptly. Nothing was too much trouble. Within a very short space of time of going on the market, numerous people viewed. The team negotiated with prospective buyers, resulting in a near to asking price offer which I excepted. Thankyou to all the staff for making my selling experience with ward a pleasant one.

Elizabeth · 23 October 2023

★★★★★ 5/5

Google

Jordan Summerfield was a great help for the problem I had with forms I had to fill in. The team have been in constant contact with me all through the prossess of the selling of my property and buying my new home.

Cordelia · 23 October 2022

★★★★★ 5/5

Google

Dealt with Jordon and James regarding a property purchase and they were both fantastic. Really helpful and willing to go the extra mile to help out. I can't recommend them enough for their professionalism, knowledge and their sheer friendliness.PositiveResponsiveness, Professionalism

Stuart · 23 October 2022