Wards Kent reviews

★★★★★ 5/5

Google

The staff are amazing and so helpful. They're so professional in their manner and the way they communicate with you.

Jimmy · 7 November 2025

★★★★★ 5/5

Google

I recently sold a brought properties through Wards. I mainly dealt with James, who secured a very quick sale within a week. I would also like to mention Rhys who was always quick to respond to my questions. First rate service.PositiveResponsiveness, Professionalism

Nicola · 23 October 2021

★★★★★ 1/5

Google

Well where do I start, absolutely dreadful service! Once again communication is next to none, don't expect calls back or replies to your emails to James. Unfortunately I do not know the ladies name, but if you want your doors left unlocked invite her around, she'll let potential viewers know she feels the property is over priced, and sit in her car whilst viewers knock at the door 4 minutes late. You'll also have people arrive asking to view as they've not been able to book in! Will find potential buyers who don't actually have a AIP then fail to inform you when they pull out. Also spoke with Tommy who was going to arrange the return of our key, where is that?!

Abi · 23 October 2022

★★★★★ 1/5

Google

Complete time wasters!Absolutely awful service, I had a property valued (well supposed to be nearly a week ago) I was told on the day I would receive a email that evening with valuation. Nearly a week later and after me calling at least once a day and explaining the situation (that's when I could get through to someone) I still have no valuation I have constantly been promised call backs and emails. Clearly these guys are the only people that believe they are busy at work, I had taken time off work to meet them at the property as well as putting my Tennant out. Based on the fact estate agents are based mostly around service I would steer clear, they use a call centre so you never get through to the branch. Its a shame they didn't spend as much time following through as they did telling me how great of a estate agent they was. If you value your time I would avoid

Gary · 23 October 2022

★★★★★ 5/5

Google

I have recently sold my house and moved this year with the team at Wards in sittingbourne - Rhys initially came out to see me and was there all the way through from start to finish, he said that he would get me a good price and he delivered! - Can not recommend the team there enough. Fantastic group of guys and really heplful, i had always used a different agent when i had sold before but i wont be going anywhere other than Wards next time! Thank you so much guys

Stuart · 23 October 2022

★★★★★ 5/5

Google

Wards have been a great help with finding us the perfect property Nad knew that we were desperately trying to find something after being out bid on other properties and found us the perfect home. He was so friendly and made us feel at ease when viewing the property and offered help and information where needed. We have also been dealing with Rhys and James over the phone who have been more than happy to answer my many Queries and worries; making the experience of buying our first home that bit less stressful!

Laura · 23 October 2022

★★★★★ 5/5

Google

Charlie, Molly and Bailey have always gone the extra mile every time I have called. Kept me updated along the way . Nothing was too much trouble . M RUANE

Mandie · 16 April 2026

★★★★★ 5/5

Google

Very good service, things were done quickly and we had an offer in a weeks time. Special thanks to James and other team members at wards sittingbourne . Who helped us through whole process.PositiveResponsiveness, Quality, Professionalism, Value

Nahid · 23 October 2021

★★★★★ 5/5

Google

I cannot thank Charlie Kemp enough for all her help over the last few weeks, with regular calls to keep me updated. She also has a wealth of local knowledge and has gone above and beyond to ensure viewings were possible regardless of time restraints. Thankyou Charlie.

Steven · 23 October 2023

★★★★★ 5/5

Google

Being a first time buyer and not having dealt with estate agents before, I didn’t know what to expect. I had a viewing with Tommy who was very professional and made me feel comfortable in asking any questions. He had answers to my questions and when he didn’t know the answer, he got straight back to me the following day with all the answers and more.PositiveResponsiveness, Quality, Professionalism

Mollie · 23 October 2022

★★★★★ 5/5

Google

I have recently had to sell my late Father’s property. Bradly explained that I could put the property on the market subject to probate being granted, which I did. I sold within two weeks, just before lockdown due to the coronavirus. I have now completed the sale, had I not been given the advice I would not now be in this position, for which I am very grateful .The staff have all been very helpful and kind throughout.PositiveResponsiveness, Quality, Professionalism, Value

Doris · 23 October 2020

★★★★★ 5/5

Google

Having dealt with with quealy and Mann in the past and having had bad experiences with both of them, i decided to see a few other local estate agents. James who came to value my property came across as the most genuine and honest (as honest as an estate agent can be) so I went with wards. They were on hand for any questions I had and returned my calls pretty quickly. Certainly a first for me! They kept me updated throughout the sale and were even quick to respond after my board blew over, sending someone out the next day to replace. Will definitely use again for my next property.

James · 23 October 2020

★★★★★ 5/5

Google

I had my first viewing with Wards for the property that I am currently in the process of buying. I had my viewing with Reece. He was welcoming and profesional. He is very knowledgeable and was able to answer any questions that I had through out the process. I am glad I had Reece overseeing my purchase. He is an asset to your company!!PositiveResponsiveness, Quality, Professionalism, Value

Zoe · 23 October 2022

★★★★★ 5/5

Google

Phoned in and spoke to Charlie regarding options on my move . She was very informative and polite , and my decision is alot clearer and more comfortable for me as a result ! Amazing service !

James · 23 October 2023

★★★★★ 5/5

Google

I was a first time buyer. Ward helped me all the way through the process, could not have asked for more from the team. I had some very specific needs when buying a house, Rhys took all of these onboard and showed me a few houses, all of which met every criteria. Once I had found my house Mark found me a great mortgage, and did all the paper work for me. Michele then kept me up to date all the way through the sales progression. Any questions I had the team answered very well and promptly. Thanks to the whole team.

Robert · 24 October 2019

★★★★★ 5/5

Google

Absolutely THE BEST estate agents in this area ,from start to finish nothing too much trouble ,every single member of staff helpful ,understanding and professional .Bradley ,James and Michelle are the people I had most dealings with during our purchase ,can not thank them enough .Absolutely excellent service ,you only need Wards outstanding service and care .Thank you to all the team during covid and lockdown outstanding especially during such unprecedented timesPositiveResponsiveness, Quality, Professionalism, Value

Anita · 23 October 2020

★★★★★ 5/5

Google

Me and my partner are first time buyer, we would like to thank everyone at Wards for the excellent service they’ve provided, we tried other estate agents and mortgage advisors but nothing compares to Charlie and James who went above and beyond for us to get our first home.

Jordan · 23 October 2023

★★★★★ 2/5

Google

Confirmed viewing with me in the morning, I drove for over an hour to get to the property. They then left me waiting for over 30 minutes, when they finally answered the office phone i find out their agent got held upp in a traffic jam and headed to the next appointment and won't make it at all for the property I wanted to view! Ridiculously unprofessional agency, first of all no notice from them, I had to call them to find out what was going on, and then of course the utterly unprofessional way they skipped my viewing just to keep other appointments.

Emanuel · 25 October 2013

★★★★★ 5/5

Google

Our house is on the market and so far we have been very impressed with Bailey. He is very helpful & professional and nothing is too much trouble.

Ann · 12 November 2025

★★★★★ 5/5

Google

Great team, Bailey looked after my wife and I as first time buyers. It was nice to have some that was approachable and enthusiastic considering we had no idea what we were doing or looking at.

Jumbo · 17 May 2024

★★★★★ 1/5

Google

Very unprofessional poor services

Babatunde · 15 July 2025

★★★★★ 5/5

Google

I have had nothing but good experience with this sittingbourne branch. Although, I didn’t the house due to personal reasons but, I extremely appreciate one of the agents (Rhys Kenten) who helped me understand what I needed to do. Rhys pushed forward on the requests I was looking for & he pulled through every time. If you’re looking to purchase a house, hands down you need to go this branch.

Zach · 24 October 2019

★★★★★ 5/5

Google

Had a great experience with Wards Estate Agents. I arranged property viewings through Katie who was very friendly and helpful, and managed to help me find the perfect house. I would definitely recommend them to anyone looking for a new home.

Jamie · 23 October 2023

★★★★★ 3/5

Google

Friendly staff, but getting hold of people in a timely manner was a challenge at times. That said, they were always willing to help when you did. Some internal process could do with a review and tightening up.

Emma · 23 October 2023