Wards reviews

★★★★★ 5/5

Google

Really great service from wards in ramsgate, massive shout out to Natalie who found us the property that stole our heart, it had only just came on and she got us in super quick! She has been so accommodating and really easy to talk to with concerns and is very personable. Would 100% recommend Natalie and the rest of the team in ramsgate! A credit to the wards company! 🤩

Stefanie · 8 August 2024

★★★★★ 5/5

Google

I have recently had to rent a property for the first time, and Hannah and the team at Wards Ramsgate office made the process very simple. It's been stress free and they were able to speak to the landlord to allow me to have my dog with me at the property. It's been a really easy process and I'm now in the property and enjoying being so close to the beach. Thank you 😊

Sean · 1 May 2024

★★★★★ 5/5

Google

Jade was brilliant. She kept on top of everything and made the whole process a lot easier (and quicker) than I expected. No chasing or waiting ages for updates. Couldn't have asked for more.

Jubair · 16 October 2025

★★★★★ 5/5

Google

We’ve just purchased a house with Wards of Ramsgate, and from start to finish they have been brilliant. Ashleigh was great with the viewing and offering process and Emma has been an absolute star with the support she has given with the solicitor process. All really easy to contact and very efficient!

Emily · 16 February 2026

★★★★★ 5/5

Google

James is a brilliant asset and is so helpful and mindful of the customers needs and delivers a great service

Adam · 16 February 2026

★★★★★ 5/5

Google

I've been renting from Wards Ramsgate for over 10 months now and recently I had to move into another flat due to personal reasons. Hannah has been an absolute STAR as she has helped me quickly and efficiently find another flat and she has kept me reassured and calm all through the process. Nothing has been too much for her and honestly I would recommend Wards to all my friends and family. Thank you Hannah for all your help and amazing service throughout!!

Carmen · 21 April 2025

★★★★★ 5/5

Google

Jade has been a diamond to us throughout our viewings, even until us getting our house keys and then moving. She was always happy to talk to us about anything regarding our move. Jade always chased alot of things up for us. Jade is an outstanding, polite, professional in her field. We highly recommend Jade for all of her help she gave us

Martina · 24 September 2024

★★★★★ 1/5

Google

Unfortunately my experience with this letting agency started amazingly by getting the flat which I wanted but now we are at the lowest level. I am both dissapointed and disgusted with how they choose to treat myself as tenant, disgusted due to a very poor communication and of not upholding their agreement after 2 months since moved in. I adore my flat but unfortunately this experience of having a flat rented and managed thru an agency will mark me forever and I won`t repeat this mistake ever again. And a little advice for everyone letting: do NOT TRUST WHAT THEY SAY is what they say in writing which is important as that is the final proof which they can`t deny. As I said... tottally disapointed :(

Cristian · 9 October 2025

★★★★★ 5/5

Google

Billy Watson Senior Sales Executive at Wards Ramsgate has been on our house hunting journey since we initially started. He contacts regularly with new properties of interest, is always accessible, easily contactable. Billy is always friendly and helpful, and has gone over and above to ensure our customer satisfaction. He has always acted efficiently , smartly dressed with a light hearted sense of humour. It has been a pleasure to meet and work with him.

Michelle · 1 February 2024

★★★★★ 5/5

Google

Helpful and professional. Maria and her team helped us out a lot. We were visiting from out of town and keen to see as many places as we could while were in the area. She listened to what we were looking for and did her best to show us places that met our needs. She also shared her local knowledge of the area which was a very nice touch. She was great at facilitating the viewings all the way through the contracts being signed and was diligent in answering all our questions and concerns. Finally when I collected the keys on move in day, she presented me with a welcome gift with some goodies inside. She also followed up a few times to see how we were settling in and if there were any teething problems she could help solve. Really great service! :)

B · 30 August 2023

★★★★★ 5/5

Google

Absolutely amazing branch who helped my family find our new home! James is fantastic, super friendly and positive, makes the day a little brighter :). He recommended the house based off our preferences and did an outstanding job, it has everything we asked for and more. When showing us the house, he was so knowledgeable! Every question I asked (and there were quite a few!) James always had the answer. He also put in a good word for us, and a couple of months later we're now close to signing contracts! Billy, Ethan & Danielle, are so helpful and brilliant at their job, they answered all my questions on the ins and outs of a modern auction with a smile of their face, they're genuinely happy to help and make you feel welcome every time. Natalie may be new but you can see she will fit right in as she's another friendly face to add to the branch. She made sure the tenants were available for the survey super quick which really helped us. Jon the mortgage expert seems to be available 24 hours a day, he's a huge source of knowledge for us and has helped immensely in the purchase process. THANK YOU WARDS RAMSGATE!

Lauren · 30 August 2023

★★★★★ 5/5

Google

A massive thank you to Amanda and James in dealing with my sale . Luckily Amanda was on the ball the whole time , kept me informed as soon as anything changed . Both James and Amanda had to deal daily with my buyers , who were very demanding, well done for being so professional. Thank you to you both , you were amazing and I would definitely recommend you to anyone wanting to sell their house .

Jane · 30 August 2023

★★★★★ 5/5

Google

Have recently sold our property via Wards. Have had a great service, been easy and always willing to help/answer any questions. Ashliegh also worked tirelessly to source us another property suitable for our move once ours had sold, very professional, informative and could see she has a passion for her job & helping people. Was a pleasure.

Glenn · 19 March 2026

★★★★★ 5/5

Google

Excellent service. Ashleigh was very helpful and supportive throughout. Well pleased.

Barry · 16 February 2026

★★★★★ 5/5

Google

Just wanted to express our thanks to the Team at Wards (Ramsgate) for steering us through the sale of our dearly departed parents property, special thanks to Paul for his kindness and understanding at the start of our "start stop" journey and to James, Ethan and then Amanda who were always at the end of the phone if we had any queries and who kept us up to date. Top notch service in our opinion.

Janet · 30 August 2023

★★★★★ 5/5

Google

I would like to share my experience with wards they are a very friendly team my thanks to James Alex Billy and especially Natalie who came to my house in her own time to help me fill in forms from my solicitors excellent company kind caring and very helpful and once again a very large applause for Natalie

Samantha · 8 August 2024

★★★★★ 5/5

Google

Hannah has been fantastic. She has kept us fully informed throughout our rental process. Any questions we have had she has been available to answer. I would thoroughly recommend Wards if you’re looking to rent. Thank you. We are looking forward to start our rental journey with Wards. A*

Bernice · 18 November 2024

★★★★★ 5/5

Google

Very professional service and would highly recommend. I was always kept informed and updated about my move. Jade Bayford was a true star in the process from the first viewing to moving in.

Mathew · 2 April 2026

★★★★★ 5/5

Google

Wards are absolutely brilliant. Hannah was our agent and she was incredibly helpful. We started the move with plenty of time. But there was still a few bits to do quite late on and Hannah and the Team smashed it and got everything done. Any questions I had they were very willing to help me :). 5 star, would recommend to anyone :). Great friendly service x

Josh · 3 December 2023

★★★★★ 5/5

Google

Had a really smooth experience renting a flat through Wards and found Jade Bayford incredibly helpful both when showing me around the space and also dealing with all the paperwork afterwards. My work limits my availability but she was very flexible with her approach which made the whole situation a lot let stressful than renting a property can be at times. Couldn't recommend them or her highly enough.

Edward · 9 October 2025

★★★★★ 4/5

Google

I recently completed on property with Wards, which took 10 months to complete. I think there are areas in which the Wards office could improve on, their pushing of their affiliated solicitors for one, as I was told it would be advantageous for me to use them as the vendors were. I’d booked a second viewing to show my family the property and they had failed to get an estate agent to show me round, or even alert the seller - as my family had travelled over an hour to view the property this could have been a big issue, luckily the vendor agreed to show us the property. Over Christmas I was also left in the dark, as people were on leave but failed to have their out of offices on. However Sally Bryant was exceptional at the end of the process, calling me almost every day giving me updates and chasing various parties to push the sale through, something that I really never thought would happen. Her drive and dedication was, in my eyes, detrimental to securing the sale of the chain. For a difficult sale, Sally is someone you want on your side, as she was invested in this almost as much as I was! When collecting the keys on completion day, the team in the office were incredibly lovely and were the icing on the cake of the long and arduous process to finally get there. All in all I’m happy with the final product and Wards in general.

Rachel · 30 August 2022

★★★★★ 5/5

Google

I am incredibly satisfied with my experience at Wards. As an American, I was very nervous about navigating the real estate market in the UK. Maria made the process as easy and efficient as possible! She walked me through all the steps, and made me feel comfortable with the entire process. Maria went above and beyond to help me find a place that fit my needs! She was available any time I had questions, and she took the time to find a property that fit all my criteria and not just the next one that came available. I would have been lost without her knowledge and expertise. It was an overall exceptional experience, and I will absolutely use Wards again for all my future housing needs.

Cassy · 30 August 2022

★★★★★ 5/5

Google

I had an excellent experience working with my estate agent Nicholas Florides from start to finish. They were professional, responsive, and incredibly knowledgeable about the local market. Communication was always clear and timely, and they made what could have been a stressful process feel smooth and manageable.

Mr · 19 March 2026

★★★★★ 5/5

Google

I have just exchanged contracts for my first home! Emma Penfold has supported me the whole way through and guided me through what was looking like a very daunting experience. She listened to my stresses and most importantly shared in my excitement. Couldn’t have done this without all her guidance! Thank you so much

Olivia · 16 January 2026