Wards Kent reviews

★★★★★ 5/5

Google

On walking into Wards of Hythe 1st thing on a Saturday morning to put our flat on the market. We were greeted by a well spoken, helpful chap named Darren. Not only was he polite and positive he helped not only secure his colleague to come the following week, he navigated our viewing of a property we wanted to see by liaising with another branch. Forwards a week, we are going ahead with Wards as our marketing agent, this is hugely due to service we received from Darren at the outset and the on going communication we have with him.

Sam · 23 August 2025

★★★★★ 5/5

Google

Ollie has been amazing going above and beyond to assist in my search for a property. His continued good humour has made what could be a challenging process a pleasure.

Rochelle · 9 September 2025

★★★★★ 5/5

Google

Thank you to the Wards team for all of their help with the purchase of our “forever home”! A special shout out to Darren Cakebread, who kept me in the loop at every stage and really went above and beyond. He was professional and kind, and was always there if we had a question or concern about the process. My husband and I would strongly recommend Wards of Hythe to our friends and family.

Wilksash1 · 16 November 2023

★★★★★ 5/5

Google

Wards have been very helpful with my recent search for local properties. Suzanne has been very polite, efficient and informative on each occasion.

Audrey · 16 November 2025

★★★★★ 5/5

Google

I cannot say enough about how helpful and kind the staff have been to us. Maisie and Darren were above and beyond professional and helpful. I wouldn’t consider using any other estate agent! Their attention and patience was so very appreciated. Wonderful agency!!!!

Ellie · 16 April 2025

★★★★★ 5/5

Google

A big thank you to Mark, Mark, Darren, Natalie and Jodi. The service they gave us was excellent - the communication was great, they were very considerate, very helpful to the last. Ditto Richard and Heidi at Martin Tolhurst. …

Sara · 16 April 2025

★★★★★ 5/5

Google

Wards were so helpful in trying to find my partner and I a new house. Chelsea was great at understanding what we wanted, worked with us when we were being difficult and was fantastic in looking after us. 100% recommend

Brit · 16 April 2025

★★★★★ 5/5

Google

Myself and my partner Jeff had a wonderful viewing with a lovely young man called Ollie today. He was very professional at all times and snswerd our questions we had and put us at ease.He went the extra mile with some info ,and we bith felt at ease wirh him.He was very honest .He is a great asett to the company and im sure wth the company,s support and Ollie,s hard work ,he will go far in hes career,a lovely young man Well done Ollie and thank you so much and keep up your hard work

Keira · 25 June 2025

★★★★★ 5/5

Google

Thank you so much Maisie for all your help in finding us our first home. Being first time buyers we was totally clueless and you made the whole process simple & stress free from start to finish.

Kate · 16 April 2025

★★★★★ 5/5

Google

We were in negotiations for a house with Mark at the Hythe branch, the negotiations were taking a long time and it was incredibly stressful. Mark's approach to communication with us was excellent, he maintained contact, gave us daily updates, understood completely the level of stress were were under and was the voice of reason. It didn't work out for us, but I would highly recommend Wards for any future sellers or buyers of property. It is so important to know you are speaking with someone who understands on a human level what a big deal it is to buy a house and this is exactly the service we got. Other members of the team were also part of some of the conversations and were similarly supportive.

Esme · 4 June 2025

★★★★★ 5/5

Google

Great experience buying our first house all thanks to Darren, Ollie, Mark and Steve!:)

Shannon · 15 November 2025

★★★★★ 5/5

Google

Such a great experience with the Wards Hythe Team. All of the whole team were so helpful but Darren in particular really went the extra mile, it wasn't an easy sale and purchase for us through no fault of wards but they relentlessly chased with us in regards to solicitors and were very informative and helpful with anything they could. We knew from the moment we found our home that it was the one for us and the whole wards team made it a fantastic experience, thank you all of you and especially to Darren.

Loren · 16 April 2025

★★★★★ 5/5

Google

I contacted Ward's initially on behalf of my elderly father and Mark Backhurst was my first point of contact. He was very professional and helpful from the very beginning. I also had a lot of contact with Mark Tumber and Darren Cakebread, both of whom were equally helpful. Sadly, my father died before the house was sold, but Ward's were able to continue marketing the property whilst I applied for probate. I especially appreciated them carrying out accompanied viewings and providing feedback on a regular basis. Now that the property is sold, we are thinking of moving and will be in touch with Mark in due course to arrange the sale of our house.PositiveResponsiveness, Quality, Professionalism, Value

Rebecca · 27 August 2021

★★★★★ 5/5

Google

My partner and I are in the process of buying our first home. Maisie was our first contact within wards and i cannot express how much of a credit to Wards she is. she has been so helpful and tried to make our process so far as easy as possible, without her knowledge and understanding to our situation i can imagine we would of had a far different experience.

Elizabeth · 2 December 2024

★★★★★ 5/5

Google

I dealt with Wards in Hythe Kent. We are moving there and bought a property being sold by Wards in Hythe. The first thing I noticed was how friendly and kind the staff were. I first came into contact with Angelina and subsequently met Mark (the other Mark)and Darren. I spoke many times to Mark Backhouse but to date haven't met him. Mark Backhouse really helped me through the stages of buying often providing a reassuring voice but also coordinating things between the seller , solicitor and us. I don't think we could have got through the process so well if it hadn't been for Mark. Darren was also on the other end of the phone helping in a similar way and he showed us round the house we are buying and have now bought. Angelina was just lovely and was influential in our decision to buy the house, no pressure but very knowledgeable answering all our questions Darren too was a friendly. Jodi was the sales progressor and she helped us a lot.PositiveResponsiveness, Quality, Professionalism, Value

Julia · 14 June 2021

★★★★★ 5/5

Google

Wards Estate Agents - Hythe Office We put our house on the market in September 2020, when we were told by a local agent that the market was “booming”. After 8 weeks we had received very few viewings and no offers. There were no ideas put forward as to the next move. We decided to switch agents and place the house with Wards Hythe office after a meeting with Mark Backhurst, the senior branch partner. Mark explained everything very well to us and we were most interested in their Virtual Reality Tour video, which was an extra cost, but only charged if the house was sold. Wards moved quickly to put things into action. Our property was soon up on the relevant websites and we were impressed with the photographer and the video, which really sold the property. After a quiet start just before Christmas things picked up early in the New Year, we had offers, one low but two that both offered the full asking price on the same day. We asked Wards to advise on the best offer to accept. Their advice was very helpful and proved to be correct. We had dealings with both Marks, Darren and Jodi Wyncoll their progress chaser, who really did chase!! We used Jake Eldridge of the Ashford office of Martin Tolhurst solicitors, who are Wards recommended partner and again they have proved to be an excellent choice. Wards are certaintly not the cheapest of estate agents but they are efficient and communications have been excellent.

Peter · 14 June 2021

★★★★★ 5/5

Google

Having bought and sold through a number of estate agents in the past I can honestly say that my recent purchase through Wards in Hythe has been by far the best. No mean feat as the entire process from start to finish happened during all 3 lockdowns. Darren, Jodi and both Marks were always at the end of the phone and quick to respond via email. I can't recall her name (sorry) but the lovely woman that showed us the house on the first day was fantastic also. I wouldn't hesitate choosing them as my agent to sell if I ever do again. Thanks guys!PositiveResponsiveness, Quality, Professionalism

G · 14 June 2021

★★★★★ 5/5

Google

Highly recommend they sold our flat after 3 days of being on the market with them. The guys at wards are friendly and made you feel welcome. They were there every step of the process from start to finish it.

Anthony · 16 March 2026

★★★★★ 5/5

Google

Fantastic experience with the team at Wards of Hythe. Everyone I dealt with (Mark, Darren, Ollie, Amelia & Amanda) was professional, knowledgeable and always available to answer questions. This made the house sale a seamless and successful sale. Thank you.

Simone · 16 March 2026

★★★★★ 5/5

Google

Excellent Service and great staff! Had help from start to finish. Darren and Daisy were very helpful in my first property purchase ✨ …

Charlie · 16 April 2025

★★★★★ 5/5

Google

We cannot thank Mark from Wards in Hythe enough for the continued advice and after sale support that he has given to us since purchasing our property via themselves in February 2017. They could have easily advised us to put our property back on the market (as that is what we fully expected to have to do) and receive the commission when sold, but instead Mark informed us of a possible way around this, which has saved us a lot of stress and money and for us to be able to stay in the home that we love. We would only ever use Wards in the future as they really put their customers first. Thank you so much!

Duncan · 14 June 2020

★★★★★ 5/5

Google

I cannot say enough about how helpful and kind the staff have been to us. Maisie and Darren were above and beyond professional and helpful. I wouldn’t consider using any other estate agent! Their attention and patience was so very appreciated. Wonderful agency!!!!

Ellie · 2 June 2024

★★★★★ 5/5

Google

I mainly dealt with Mark Backhurst and Darren, but all the team at the Hythe branch are lovely. I would absolutely recommend Wards as the best estate agents to use in Hythe. They were very communicative throughout the process and listened to my worries as inevitably problems crop up in the house buying process! Thank you so much and I will only use you in the future too.PositiveResponsiveness

Best · 14 June 2022

★★★★★ 5/5

Google

Thank you to the polite, efficient, professional and helpful staff at Wards estate agents in Hythe. Darren, Mark, Ollie, Amelia and Amanda provided an excellent service and ensured the purchase of my new home was a positive experience.

Tina · 16 February 2026