Trusted Agent profile · Kent
★★★★★
138 reviews across 1 platform
107 Sandgate Road, Folkestone, Kent, CT20 2BH
Wards's office in Kent, at 107 Sandgate Road, is rated 4.5 out of 5 across 138 reviews on 1 platform, including 138 Google reviews rated 4.5.
Every review we hold for the Kent office, from every platform, shown as written. First names only.
5/5
GoogleAmazing, we recently enquired about a house and Lewis was brilliant very professional. We left feeling very impressed and will definitely be back shortly.
Hi Declan, Thank you for leaving a review! We'll be sure to pass your kind words along to Lewis and our team in Folkestone. Best wishes, Wards.
5/5
GoogleI have been looking to invest in the Kent area for some time and Aaron at wards couldn't be more helpful he knows how to help at the best of his ability and I would recommend him to help anyone if they want any help at all, I will only be using and working with this company going forward.
Hi Jordan, Thank you for leaving a review! It's great to hear how helpful Aaron has been as you look to invest in the Kent area, and we're delighted that has chosen to work with us going forward. Best wishes, Wards.
5/5
GoogleOllie, Lucy and Callum have been very easy to talk to and clear in all communications. Very personable, supportive and patient - making for a good experience, so far. Not what I expected when dealing with estate agents. Highly recommend. Thank you so much!
Hello Susanna, Thank you for your lovely review! We're thrilled to hear that Ollie, Lucy, and Callum have made your experience with us so positive. It's wonderful to know that our team has been personable, supportive, and patient throughout the process. We truly appreciate your recommendation. Best wishes, Wards of Kent
1/5
GoogleWould leave 0 stars if I could. As useful as a chocolate teapot. Do not respond to any emails or calls unless you escalate / threaten to pull out of the sale or leave a 1 star review on google.Unseen level on incompetence, laziness and blunt out lies on such scale especially in times when the property market is stagnated.
Dear Magdalena, Thank you for taking the time to leave a review and we’re sorry to learn that you are dissatisfied with the service provided. We would like to assure you that customer service is of the utmost importance to us, and we would appreciate you contacting our Customer Support team to discuss your concerns in more detail, you can reach us on 01702 540802 or at customer.support@arunestates.co.uk. Kind regards, Wards.
5/5
GoogleI have been buying and selling houses for 30 years and in all that time I have had one major complaint... once the house is sold then the estate agent does nothing to chase the sale through to completion. Not this time! Wards have been PHENOMENOL! Jodi (their progressor) has communicated with me weekly (sometimes more) throughout the process and where there have been blockages (particularly caused by the weird CV19 time that we find ourselves in), she has identified them and found solutions. I could not ask for more and am very impressed.PositiveResponsiveness, Quality, Professionalism
Hello, Thank you for leaving us your feedback! Many thanks, Wards of Kent
5/5
GoogleAlexandra from Wards showed me round two houses on Friday. She did a first class job, explaining all the features of the houses as we went round. She knew the properties and allowed time.
Hello Simon, Thank you for your 5-star review! We're glad to hear that Alexandra provided you with such a thorough and informative experience during your house viewings. Best wishes, Wards of Kent
5/5
GoogleRyan Bowden I would like to thank Ryan for all his help with an ongoing property purchase. His responses to queries and requests are always dealt with in a friendly professional manner. I find Ryan to be approachable and consistent in his manner and sincerely wish him luck in his careerPositiveResponsiveness
5/5
GoogleDealt with Jodi (our sellers agent) and found her service to be very professional, efficient and pro-active. Thank you very much
Hello, Thank you for taking the time to leave a review. Many thanks, Wards of Kent
1/5
GoogleAvoid these incompetent and unscrupulous cowboys at all costs whether a buyer or seller. They are in cahoots with an equally unscrupulous firm called iamsold who will look after their own interests at the detriment of everybody else. DO NOT GO NEAR THEM WITH A BARGEPOLE
Dear Paul, Thank you for taking the time to leave a review and we’re sorry to hear that you haven’t been satisfied with the service you have received. Unfortunately, as you have not provided us with specific reasons for your dissatisfaction, we are unable to comment in more detail. However, we would like the opportunity to discuss your experience in more detail and would encourage you to contact us on 01702 540802 or at customer.support@arunestates.co.uk. Kind regards, Wards.
5/5
GoogleExcellent service. I had an estimate done by Alexendra Wilkie -Allan and Callum Clark, professional, friendly and made me feel at ease. Only buy and sell with those two - they really care about the customer.
Hello Fabian, Thanks for your review, we're delighted you're happy with our service. We'll be sure to let the team know! All the best, Wards of Kent
5/5
Googleexellent job by Lucy marketing our property,she has always been in contact and put our minds at ease as things progressed,great team there at foikestone ,well done to all
Good Afternoon Tony, Thank you for your kind review - we will pass this on to the team! We're always here to help you progress on your property journey. Many thanks, Wards
5/5
GoogleFriendly staff, professional and timely communication. Purchase went smoothly. Looking forward to do more business with Wards!
Hello, Thank you for leaving us your feedback! Best wishes, Wards of Kent
5/5
GoogleGreg and the rest of the team are amazing. Even though they weren't directly our agents they pushed and chased the whole chain to ensure we were able to exchange and complete despite a catalogue if disasters along the way (none of which were their fault) they held the chain together which would have otherwise collapsed. Thank youPositiveResponsiveness, Professionalism
Hello, Thank you for taking the time to leave a review. Many thanks, Wards of Kent
5/5
GoogleAbsolutely blown away by the service provided by this estate agents employee Greg Middlebrook. He went above and beyond making the sell of our properties smooth and unproblematic. Always there to answer any queries we may have had, friendly, down to earth experienced agent who puts you at ease and will make selling or buying any property a breeze.PositiveResponsiveness, Professionalism
Hello, thank you for taking the time to leave a review. Many thanks, Wards of Kent
5/5
GoogleI called to book a valuation and was really impressed with Lewis. He expressed a genuine interest in our circumstances and our house. It is clear Lewis really wanted to find a way to help us. Thank you again.
Hi Luke, Thank you for leaving a review! It's great to hear how impressed you are with Lewis from our Folkestone team and how interested he was in helping you. Best wishes, Wards.
1/5
GoogleTerribly frustrating service, I spoke to approx 4 different people to try and book a viewing, no one received the enquiry despite my numerous calls chasing them, passing on messages through the 'support' team. My details were never passed on nor registered by the first person I spoke to, or the 2nd or 3rd person. Finally spoke to the actual agent who was completely unaware of the viewing and said no viewings only at the wknd. Very disappointing and very frustrating to have to repeatedly chase for a response simply for a viewing confirmation! Absolutely bizarre way of 'running a business' and selling property.NegativeResponsiveness
1/5
GoogleI don't normally feel strongly enough to leave a bad review but I will make an exception for this Estate Agents. Lack of transparency about potential buyers or tenants feedback - they say what you want to hear rather than the truth. Promises about people on their database that want a property exactly like the one you want to sell or rent out, only for these people never to materialise. They are as useful as a chocolate teapot! Do your homework and choose wisely on which Estate Agents you use.
5/5
GoogleWards have been really proactive with the sales process for us, communicating regularly and progressing things with a degree of urgency without having to be chased. Staff are friendly and efficient.
Hi Gabrielle, Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and how proactive they've been with the sales process. Best wishes, Wards.
5/5
GoogleI have recently rented a property through Wards and I have to say the whole process has been seamless from start to finish. Matthew in particular, was so helpful, very courteous and constantly kept me in the loop. I would highly recommend their services. Thank you from one very happy client.PositiveProfessionalism
Hello, Thank you for taking the time to leave a review. Many thanks, Wards of Kent
5/5
GoogleHad perfect experience when buying our first home from wards and massive help from Lewis Offen would definitely recommend 👌🏻 …
Hi Adam, Thank you for leaving a review! We're delighted to hear you've had a perfect experience with our Folkestone team and how helpful you've found Lewis to be. We'll pass your kind words along. Best wishes, Wards.
1/5
GoogleStill a week on and no idea what is happening with our deposit. Conned us out of a lot of money. Literally the worst service I have ever had in any aspect of my life! Do not rent a property with ward and partner!!
Dear Bernadine We are sorry if it has taken longer than expected to receive your deposit. As they are taken at the start of a tenancy to be held until the tenancy has concluded, in the event that deductions are required, it is necessary for the deposit to be kept in a secure client account, until the Landlord has had the opportunity to see the checkout report. The checkout inspection was completed on 22nd February, the report was sent to us 5 days later and immediately forwarded to both you and the Landlord. The Landlord informed us that Friday that no deductions were required and the full deposit was released to you on the Monday, which was 7 working days from the date that you left the property. We are sorry if this was longer than you anticipated however we hope that the above will provide you with some reassurance. If you would like to discuss your experience further, please do not hesitate to contact our Customer Relations department on 01702 540802. Thank you.
5/5
GoogleBrilliant service with great communication. Always had the time and patience to answer the smallest of questions and help wherever possible. Would definitely use again. Thankyou Greg!PositiveResponsiveness, Quality, Professionalism
Hello, Thank you for taking the time to leave a review. Many thanks, Wards of Kent
5/5
GoogleExcellent service from Lewis and Darren. Helped me so much, made it very quick and easy. Very professional guys definitely would recommend.
We’re so happy to hear you had a great experience from Lewis and Daren. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.
5/5
GoogleI am really happy to share with everyone about what amazing service, lots of support and help I get from lovely person Jodi. I will always recommend 5 stars service. Thank you.
Hello, Thank you for taking the time to leave a review. Best wishes, Wards of Kent
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Wards's Kent office has 138 reviews across 1 platform: 138 on Google.
Wards Kent is rated 4.5 out of 5 across all 138 reviews, and 4.5 out of 5 on Google from 138 reviews.
Wards Kent, 107 Sandgate Road, Folkestone, Kent, CT20 2BH.
