Trusted Agent profile · Kent

Wards Kent reviews

4.5

★★★★★ Excellent

138 reviews across 1 platform

107 Sandgate Road, Folkestone, Kent, CT20 2BH

Wards's office in Kent, at 107 Sandgate Road, is rated 4.5 out of 5 across 138 reviews on 1 platform, including 138 Google reviews rated 4.5.

4.5 / 5

138

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Kent office, from every platform, shown as written. First names only.

5/5

Google

Customer service fantastic. Callam Clark was very personable and approachable with a great understanding of the market/sales/buying etc. Callam spent time getting to know myself, my house and my situation. He listened and advised well. I would definitely recommend Wards and the team as a prospective agent.

Candice · 10 May 2024

Agent replied · 9 June 2024

Hello Candice, Thank you for your kind review - we will pass this on to the team! Our goal is to help our customers through what we know can be a stressful time. All the best, Wards of Kent

5/5

Google

Hi Just wanted to say how great Alexandra was showing me around Darby Rd ..I barely know the area so it was terrific to have some orientation and back ground..and some good ideas about space usage..thanks!

Liz · 25 September 2024

Agent replied · 25 October 2024

Hello Liz, Thank you for your lovely review! We're delighted to hear that Alexandra was able to provide you with valuable insights and ideas during your visit to Darby Rd. It's great to know she helped you feel more oriented in the area. Best wishes, Wards of Kent

5/5

Google

Lewis has been a brilliant estate agent from start to finish. He showed us a property that we would not have normally viewed and we ended up with our dream home! He is professional , friendly and very easy to deal with. He dealt with all the questions we had efficiently and made the whole process stress free.

Steve · 10 June 2023

Agent replied · 9 June 2024

Hi Steve, Thank you leaving a review! We're delighted to hear how friendly and easy to deal with Lewis has been whilst helping you find your dream home. We'll pass your kind words along and we wish you all the best. Kind regards, Wards.

5/5

Google

I would really like to thank Lucy who has been so helpful, helping to arrange house clearance to empty my property for buyer, she really took the stress of the situation off me.Lucy really went beyond the call of duty.Well done and thank you Lucy.

Karan · 12 December 2023

Agent replied · 13 June 2024

Hi Karan, Thank you for leaving a review! It's great to hear how positive your experience with our agent, Lucy, has been and how she's been able to take the stress away from your situation by going above and beyond throughout. Best wishes, Wards.

1/5

Google

It might depend on who you have - but for me I found my contact had a lot of charm and said the right thing, but you later discover it's lip service and they didn't follow through. My property was really badly marketed, and their priority seems to be to get everyone to sell via auction and put a lot of pressure on trying to get you to do this - even though this misses out on a lot of potential buyers. I wished I'd looked around before I tried them - I wasted a lot of marketing time being with them, I should have just gone straight to another agency and got my property advertised elsewhere sooner.

LS · 6 August 2024

Agent replied · 27 August 2024

Thank you for your feedback. We would like to investigate your experience further however we unfortunately cannot identify your property from the initials used for your review. Please contact customer.support@arunestates.co.uk to provide more information and we will be pleased to respond directly in more detail. Thank you. Wards

5/5

Google

I am sceptically of estate agents, having a bad experience with another local agents, but Callam was just amazing! Treated me like a person, not just another target. I felt valued and listened to, he is a testerment to you as a company, give this man a pay raise!

Callan · 10 June 2023

Agent replied · 13 June 2024

Hi Callan, Thank you for your amazing review. At Wards, our focus is always on the person and we're delighted that Callam was able to make you feel so valued throughout your journey with us. We'll pass your kind words along. Best wishes, Wards.

5/5

Google

This is the best Estate we could ever find! Aaron is a Special person more than an Agent! He really actually saved our family! Professional and reliable process and lots of care for both tenants and Landlord! We will rent from them from now on! Amazing!

Katia · 14 August 2023

Agent replied · 13 June 2024

Hi Katia, Thank you for leaving a review! It's fantastic to hear how positive your experience of renting with our team has been and particularly how Aaron has been able to help your family. Best wishes, Wards.

5/5

Google

Buying a property is one of the most stressful and longest experiences in life. I still don't understand how in 21st century modern UK purchases can take months or even years. Average in other countries USA: 69 days Canada: 105 days France: 105 days Germany: 106 days UAE: 107 days Portugal: 122 days Italy: 137 days Australia: 137 days Spain: 152 days UK: 183 days Saying that, our experience with Wards, made this process much more bearable. Ellie, who has shown us the property was great, pleasant, helpful and reassuring after long day of viewings. She treated us more like friends than clients. Thank you again and good luck!

Narseta · 2 June 2024

Agent replied · 13 June 2024

Dear Narseta, Thanks for leaving us a review. We're glad we could help take the stress out of the process and make things a little more bearable. We'll pass your kind feedback on to Ellie. Thanks again, Wards of Kent, Folkestone

5/5

Google

Lucy S has a been a fantastic agent, her clear guidance and knowledge of the area has aided me in my journey to my new home. I cannot thank Lucy enough for her help!

Liam · 10 April 2024

Agent replied · 25 October 2024

Hello Liam, Thank you for taking the time to leave a review! We're glad to hear that Lucy's clear guidance and local knowledge have been so helpful in your journey to your new home. We pride ourselves on being here for you every step of the way, and it's wonderful to know Lucy made such a positive impact. Best wishes, Wards of Kent

5/5

Google

We had a wonderful experience with Wards when purchasing our first home! Ellie, who showed us round the property, was enthusiastic, professional and informative. She definitely sold the house to us! Throughout the process we had a large amount of contact with Callum who was able to answer any questions we had and also gave us a second viewing where he helped with measurements. All staff that we interacted with were friendly and helpful and made the first time buying process very smooth!

Stephanie · 10 May 2024

Agent replied · 9 June 2024

Good Morning Stephanie, Thank you for taking the time to leave such a detailed review, it's greatly appreciated! We're always here to help you move forward on your property journey. All the best, Wards of Kent

5/5

Google

Yesterday, we met the lovely Charli from Wards, who came to go through the details of selling my elderly dad's flat . What a fantastic woman, absolutely brilliant at her job. She was so kind and patient with my father , understanding and funny. Absolute delight to meet . 5 stars from me . First class service. Thank you for making the experience easy and stress free. 👍

Andy · 25 September 2024

Agent replied · 25 October 2024

Morning Andy, We're thrilled to hear that Charli provided such a fantastic service and made the process of selling your Dad's flat a little easier. It's great to know she was kind, patient, and understanding throughout and we'll be sure to pass on your feedback. Best wishes, Wards of Kent

5/5

Google

Thanks, Ellie, for all your help throughout the purchase process! You were great at calming the waters when issues kept creeping up.

Cristina · 20 August 2024

Agent replied · 25 October 2024

Afternoon Cristina, Thank you for your kind review. It's great to hear that Ellie was able to assist you throughout the process and help calm any issues that arose. Your positive experience is exactly what we strive for. Best wishes, Wards of Kent

1/5

Google

Wards Estate Agent's 'Modern Auction': A Warning Steer clear of Wards Estate Agent's "Modern Auction." They push a non-refundable 'reservation fee' (thousands of pounds) that you pay upfront. I was lucky; I pulled out before paying it, but only after realising the huge risk. This fee is non-refundable, no matter what. It felt like a complete waste of my time and a system designed to guarantee them money, regardless of the outcome for the buyer. Don't fall for it. It's a costly, time-wasting, and frankly, sneaky setup.

Adi · 26 May 2025

5/5

Google

Brilliant service, definitely recommend them. Mainly dealt with Ellie and Callam, I couldn’t fault them.

John · 9 November 2024

Agent replied · 8 December 2024

Hi John, Thank you for your kind review - we will pass this on to the team! We're honoured to hear that you would recommend our services to others. All the best, Wards

5/5

Google

Great viewing on Saturday with Alexandra, very helpful and plenty of knowledge about the property and area

Joby · 16 March 2026

Agent replied · 16 April 2026

Hi Joby Dawson, Thank you for your great feedback. We’re so pleased to hear that your recent viewing was helpful and that our estate agent team could provide plenty of useful insight about the property and the local area. Offering clear guidance and strong local property knowledge is something we really pride ourselves on when supporting clients through their moving process. We appreciate you taking the time to share your experience. Thanks, Wards

1/5

Google

Avoid at all costs for sale/ purchase. We are 5 weeks in since the chain completed for a purchase. Wards have done absolutely nothing to progress the sale. They have issued incorrect memorandum of sale to both ours and the sellers solicitors, so neither side knew who they were dealing with. They never answer the phone and do not respond to emails. Only now, after multiple complaints and involving another estate agents dealing with the chain, have we got an updated memorandum of sale, so the two sets of solicitors know who they are dealing with. It seems to me that if you do not use their preferred solicitors, who they will try to hard sell to you, they will do nothing on the sales progression side. We are now taking this up with Arun Estate’s, their parent company.

Rich · 16 November 2023

Agent replied · 13 June 2024

Dear Rich, Thank you for taking the time to leave us a review. We regret to hear how dissatisfied you are with the service that you have received. We would like to assure you that customer service is extremely important to us, and we feel strongly about investigating any concerns raised so that we can continually improve the service we provide. Your concerns are with our Customer Support team who are looking into the issues raised. Kind regards, Wards.

5/5

Google

Viewing numerous properties with a lovely lady by the name of Alex W Allan !! Every detail was precisely accurate, school , events & social platforms. Perfect host & very supportive of our move. …

Maria · 16 September 2025

Agent replied · 12 November 2025

Hi Maria, We greatly appreciate your kind words about Alex's exceptional service. We're … More

1/5

Google

Richard · 1 November 2023

Agent replied · 27 August 2024

5/5

Google

Recently had a property viewing with Alexandra, extremely professional, knowledgeable, 10/10 service

Molly · 16 March 2026

Agent replied · 16 April 2026

Hi Molly, Thank you for your feedback! It’s great to hear that Alexandra provided professional, knowledgeable support during your property viewing and delivered a 10/10 experience. We’re delighted you felt well looked after. Best wishes, Wards

5/5

Google

Maria Meddings did a great job keeping us informed of progress throughout the sale of our property. It was very much appreciated.

Jackey · 5 November 2025

Agent replied · 12 November 2025

Good afternoon We’re delighted to hear that Maria kept you well informed throughout the sale of your property. … More

5/5

Google

Thank you so much for gifting our Amber this beautiful trike, now confident riding alongside her brother, doing physio without knowing she's doing it. This will benefit her in many ways making her stronger towards our goal- the wish to walk. Thank you Wards&Partners

Emma · 13 February 2025

Agent replied · 30 April 2025

Thank you so much for your wonderful feedback, Emma. We're delighted to hear that Amber is enjoying her new trike and making great strides alongside her brother. Supporting local families and contributing to meaningful causes is a key part of who we are and we are honoured to play a small part in Amber's journey. Wishing your family continued joy and success and thank you again for sharing your story with us.

5/5

Google

We were put on the client database and was sent a property which was ideal for us within days. Lucy got us a viewing promptly...the swift work enabled us to put an offer in which was accepted. They are great to deal with and genuinely pleased for their clients. Would highly recommend this branch and their staff.

Babs · 28 July 2024

Agent replied · 27 August 2024

Hello Babs, Thanks for leaving us such a lovely review, we really appreciate it! We're happy to hear that our team provided you with an excellent service. We wish you all the best in your new home. Thanks again, Wards Letting & Estate Agents in Folkstone

5/5

Google

Charlie is a great asset to the company thank you for your help.

Joe · 15 May 2024

Agent replied · 13 June 2024

Hi Joe, Thank you for your kind words. We'll be sure to pass this on to Charlie! Many thanks, Wards

5/5

Google

Everyone in dealt with there was very professional, responsive and proactive. In particular, Lewis was excellent with his communication and follow up. Would recommend!

Zoe · 15 July 2023

Agent replied · 13 June 2024

Hi Zoe, Thank you for leaving a review! It's great to hear how responsive and proactive you've found our team in Folkstone to be throughout your experience. Best wishes, Wards.

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Read Wards's Google reviews

Questions about Wards Kent

How many reviews does Wards Kent have?

Wards's Kent office has 138 reviews across 1 platform: 138 on Google.

What is Wards Kent's rating?

Wards Kent is rated 4.5 out of 5 across all 138 reviews, and 4.5 out of 5 on Google from 138 reviews.

Where is Wards's Kent office?

Wards Kent, 107 Sandgate Road, Folkestone, Kent, CT20 2BH.

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