Orbit Kent reviews

★★★★★ 5/5

Trustpilot

Questions answered..

Amy was extremely helpful,she answered all of my questions that I put to her,steered me in the right direction and genuinely asked how I was,a pleasure to speak to.

Elenor · 23 February 2022

★★★★★ 1/5

Trustpilot

What a disgusting company

What a disgusting company. My friend was 1 month behind on her rent and this was due to being sick and not receiving sick pay. She has a son that has special needs. The orbit finance officer and housing officer turned up and evicted them. Changed the lock immediately. No court summons or documentation was sent to my friend. A cost of living crisis, not being paid sick pay and Orbit thought it would be good to evict a hard working single mum. She is now homeless.

Kevin · 19 June 2024

★★★★★ 1/5

Trustpilot

Seems like a reverse psychology company

So i had a call from an unknown numberAsking me about trying to reslove anxiety and didn't really want to talk then I realised they called my number that's not on the systemIt may of been the safe guarding team but how are they calling a number not on the system?? But i rang orbit and they said there is no notes bar one for the morning saying Cease actionHe had no clue what it ment and nor do iSo safe guarding team (maybe) call my other number that is not on my accountWhich causes more anxietyNo notes on the system regarding that call when I was just wanting clarification that it was legitThen the person having no clue what cease action ment

Autistic · 25 August 2021

★★★★★ 1/5

Trustpilot

When will Orbit learn you get what you…

When will Orbit learn you get what you pay for. Kitchen upgrade with MPS will leave you suicidal and I’m not being flippant here. I’m writing this at 3.36am I work full time 8-4 but am so stressed since my kitchen upgrade work started I can’t sleep anymore and I’m struggling already with stress at work. I have been lied to by MPS staff, my property and home damaged, work done that wasn’t agreed and 13days later still have no kitchen. At least half that time no one was even working on my house when I was at work and they expect you to leave your key outside in a key safe. Two days no one came at all; then day 3 it was a couple of hours. It’s a joke. Disgraceful in fact,and when they did turn up they scratched my walls my flooring and have created more work and decorating expense for me in two other rooms so far. Left with no washing machine for over a week. Kettle in lounge until one workman plumbed machine back (after over a week and I complained) I had nowhere in kitchen where I could sit a kettle and plug it in to reach a socket even. My advice to anyone offered an upgrade say NO and refuse to have this done if you value your sanity. Worse decision ever. Well we are heading towards BH and I’m panicking that’s another 3 days of no kitchen ahead dust every and workmen’s mess to clear up after work each day I suppose . I’ve been in tears most days as they have utter disrespect and think as you are out of the way at work they can get away with it. Orbit wish me luck surviving or on your head be it. Rest assured I don’t want anymore upgrades, or should that be down? But as I experienced 6 weeks of no heat or hot water during snow with no help I expect nothing but equal contempt from Orbit too. They don’t care about people just the rent. Anyone else suffered an increase in mental health since living in an Orbit property I have joined your club. I have never felt so miserable in all my life as the day I turned my key and called an Orbit house my home

Shnorwich · 25 August 2021

★★★★★ 5/5

Trustpilot

Katherryn is very helpfull and is happy…

Katherryn is very helpfull and is happy to go over things more than once which helps as i am forgetfull.I havnt managed to complete what i needed help with only due to my procrastination.

Lauren · 2 April 2021

★★★★★ 5/5

Trustpilot

I had a great experience with Jo

I had a great experience with Jo. I have never met her but she's a nice person. She also supported and helped me about finding a job, she introduced me aswell to some people regarding my job issues. I have learned lot of things like how to do jobs search, write a CV etc.When ever I need informations,advices she has been always available. Unfortunately I haven't found any job yet and thank you for the support. Really appreciated. 😊😊

MD · 21 October 2021

★★★★★ 5/5

Trustpilot

Grant for upskilling

I had the great pleasure to work towards my career change goals with Tom Stanyon, Tenancy Sustainment Job Coach. From the outset, he has guided and provided me with invaluable information and support. He has helped me to focus towards my short term and long term goals of starting my new business venture. Although I am still at the stages of developing my business plan, I am very grateful for all the resources provided to me. It has allowed me to apply for a grant for a Nutritionist course which will eventually be an accredited qualification for me to start my own online cooking classes.

Maryzeeni · 18 August 2021

★★★★★ 5/5

Trustpilot

Sara has been brilliant and thorough…

Sara has been brilliant and thorough throughout her help for me and I would recommend her for a pay rise or employee of the month! Common sense at all times and very friendly.

Kevin · 10 June 2021

★★★★★ 1/5

Trustpilot

'Lifestyle Choices...'

Not so much of a housing association, more of a machine to collect rent from miles & miles away.If you sell, take drugs or enjoy the mayhem that comes with drugs, you will love living in an Orbit property.I asked them to do something about the cloud of weed that floats around constantly, they told me that they couldn't because, 'it's a lifestyle choice...'Told me to ring the police, who in turn told me that they had better stuff to do. Draw your own conclusions.

Alf · 2 August 2021

★★★★★ 5/5

Trustpilot

Before I moved into my new Orbit home I…

Before I moved into my new Orbit home I did not know how to use the internet, I lacked confidence. Since I have had chats with Asjad my tenancy coach about this, and he offered me the help I needed, I have been given the chance to learn how to use a tablet device and have had lessons with a lovely lady named Sue. I have now with such confidence been able to communicate with people, even getting my bills sorted out very quickly through emailing the company. I never thought I would be able to do this, and my children and grandchildren are very proud of me. I have less worry d dealing with problems like bills and replying to emails now. Thank you.

Sandra · 2 August 2021

★★★★★ 4/5

Trustpilot

Feedback

Helpful if they can Some better than others,as there can be a problem communicating (as speech impairment) The lady who contacted me from advice and support was very helpful and kind Overall I hope things continue to improve for us all

Marion · 7 October 2024

★★★★★ 1/5

Trustpilot

I went into the shared ownership scheme…never with ORBIT again

I went into the shared ownership scheme as I had no alternative, single mum etc etc. I put 40% into my property of 250K ! I then asked for numerous repairs etc and promised the world lol.! mmmm The garden was a bomb the patio was shocking and as for the paint and skirting boards OMG what had I got into to! Anyway I was promised by Karen the sales lady when my father and I signed the deadly form that we would get it sorted. Months later .... still months later nothing ignored my call nothing done. AVOID ORBIT for shared ownership or anything else they do not care once signed. lie after lie! I am 2 1/2 years no further! if only eh! stay clear! And now I have a threat of saftey from the semi next to me which is housing that has be paint bombed and my car smashed ! no help or safety moved her out left me to it with still threats as her stuff still in the house. utter joke. Police involved etc but have Orbit done anything to protect the not only smashed windows next door but me? gardens ruined from it long story but I am sick of the response... sorry for your inconvenience call ....... then you call and get told to email... then no reply? i give up x

Susie · 29 July 2021

★★★★★ 1/5

Trustpilot

Hell. Absolute hell.

Being an Orbit tenant has been absolute hell if I'm honest. They don't deal with nuisance neighbours at all, all they want is their rent and they don't care. I've had a man pointing a camera and binoculars into my window and they did NOTHING, the police have been involved aswell because the man has also been pointing it inti gardens where there are small children. Also the flat above me is obviously sub letting, I reported this on multiple occasions and they promised to look into it..but ultimately did nothing. My mental health has declined majorly in the last 4 year's of being an Orbit tenant. They should be shut down.

Freakshow · 28 July 2021

★★★★★ 1/5

Trustpilot

Non-stop lies, changing price last minute and horrible attitude

From the time we paid the early bird deposit until now they did nothing but lie and give us incorrect information.I’m not even sure where to start… I guess the beginning was when we were told that we would be able to pick our kitchen finishes and bathroom tiles, only to find that they were planning on not actually allowing us to pick the kitchen finishes but luckily enough I called on the right day so we were able to come in immediately to pick the kitchen!! Only later to see that they didn’t actually order the cupboards we had chosen 😂. They did install the right countertop, it’s just a shame that it didn’t match up with their choice of cupboards. I can’t remember what came next, it may have been when they told us that the house completion was being pushed past Help to Buy, and making us have a call with their team to see if we could meet their price of £367K without HTB. Luckily I got myself a raise that covered more than the additional £73K mortgage that we needed so we felt secure in that we could now afford the house without needing the government loan!I think next was when we received a call from their office in November, telling us the house would be ready soon and that we needed to get our house on the market ASAP! No fear, we listed it in December and found a buyer for an amount that would work for the price they gave us at £367K, and someone who would be willing to wait until even April or May if the house was severely delayed (lol.) By May they still hadn’t even given us a completion date so our buyer pulled out. Now we had to list urgently to find a new buyer. We had a few lined up and took their advice not go with the offer of a chain free person who had to wait several weeks for her funds to be released and went with a couple with a chain instead, which promptly fell apart and left us with no buyer. Oh wait, this was after the time when they told us that the price of £367K that they gave us before was slightly off and they were going to increase it by £40K! No wonder they wouldn’t give us a completion date or price for so long, they wanted to squeeze it for all they could.Imagine that. Stringing a young expecting couple along at a price, having us approved at that price twice, just to up it by £40K at the last second, 16 months after we had put down the early bird deposit. Not to fear though, we had an offer waiting for us from a new cash buyer who was currently on holiday on a yacht with extremely limited access to a cell signal but the Orbit employee we were dealing with's friend "works on boats and knows that you can get a signal nearly anywhere in the world" - I’m not sure if she doesn’t actually have a friend or if your friend was referring to rowing boats in the local river because I’ve been on ships all around the world and the majority of time that you’re out to sea you can’t get signal, unless you’re on a cruise ship using WiFi, which my buyer was not. Let’s talk about the way that Orbit does flooring. You’re supposed to put the floor down before the skirting board otherwise it looks like awful with bead around the outside. Another problem with putting the skirting boards and door frames/doors in before the floors is that you don’t leave enough space under the doors for the floor and the doors can’t close, but you already know that as the buyer of the plot next to the one we had reserved brought this to your attention and you refused to cover the cost of your mistake and told them to figure it out.The final straw was being told "take your time to find a new buyer that's in a good situation" only to be followed 4 days later by "If you don't find a buyer in 3 days we're selling the house to someone else". Fortunately for us we have 2 homes and are going to move into our other home and sell the home we're currently living in so we’re not put out by this anymore than the couple thousand pounds that we now owe in the costs associated with attempting to move into the house that we had hoped for, but I’m sure many of the others who had put down the early bird deposit and pulled out (every single one of them in that development) will have accrued costs that will affect them significantly more.We know that nothing that we say will have any bearing on Orbit, but hopefully it’ll just make their company put 30 seconds of thought into how they treat people and how their actions can affect the livelihood of people in the local communities in which they build houses.

Disappointed · 26 July 2021

★★★★★ 5/5

Trustpilot

Emily and the help she provided me.

I can’t express in words how easy Emily made things for me. Explaining in detail what to do and helping me through it with the utmost of care and respect for me. Every phone call with Emily was calm well mannered and helpful.honestly it felt like I had a friend to call on in times of need. A perfect system run by a perfect lady. 👍🏻👍🏻👍🏻👍🏻

Robert · 26 February 2021

★★★★★ 1/5

Trustpilot

Orbit oh my god

Orbit oh my god, I have in the last 2 years suffered with some illnesses and then moved into a ground floor flat after a marriage split since moving in I have been infested with mice which is now sorted till the winter comes then when I had a new neighbour moved in above he could not afford carpets so imagine the noise as its an old building so Orbit offered me a management move to a bungalow and asked me to provide a letter from the doctors stating my ailments which I think is now probably in the waist bin,back to the story afterwards the scheme manager phoned me to they had there minds so then I went on the housing list and the bungalow I'd been offered was on there so I bid on it and received a call a week or two later asking if I was still interested in the bungalow I said yes and was told I would be called back with the details,when I was called back I was told that his supervisor had said I was not eligible yet on the ad for this property I was eligible and then to top it off I received the monthly news letter first line orbit looking after your health and mental health, like the ad says the worst landlord in the country?probably

Cwustomer · 17 July 2021

★★★★★ 1/5

Trustpilot

Housing disrepair

Hi All , I have been an Orbit tenant for over 30yrs . In this time I’ve seen a steady decline in their repairs service . I’ve been waiting since 2019 for a bathroom upgrade . I’ve spoken to MPS customer service , Estate Manager , orbit complaints . Orbit customer service . Enviromental Health - the list goes on and I’m getting no where . I’ve been given so many dates for work to be done but it’s never materialised. I have now been advised to go to my local newspaper as my bathroom is unhygienic and absolutely falling apart . I am now looking at housing disrepair solicitors . Disgusted at how Orbit have just ignored my requests over the past 2yrs . Quick enough to take my rent

Shirley · 13 July 2021

★★★★★ 1/5

Trustpilot

I can't put a review down about orbit…

I can't put a review down about orbit because they are that rubbish they don't deserve to have any reviews been waiting for a mutual exchange since 7th May 2021 been told numerous thing's about the paperwork that because of covid they have a back log of mutual exchanges to go through I was told 3 weeks ago that they had my forms and it was being processed more lies every time I phone they say something different enough is enough

Ms · 8 July 2021

★★★★★ 5/5

Trustpilot

I can’t thank you enough

I have been supported by jo for the last 6 months. She’s amazing, not only has she helped me with my tenancy she’s listened and been there for me. She’s heard me cry, be a mess and I can honestly say she’s part of the reason I’m coming out of the other side. She’s an asset to orbit and I can’t say enough lovely things about her. Thank you so much for everything you have done for me, it’s clear that you care and it’s not just a job. I’m very thankful

Bev · 7 July 2021

★★★★★ 1/5

Trustpilot

Terrible, terrible, terrible!

I'm not even sure orbit deserve a 1 star rating. I reported an issue with the toilet leaking when we first moved into the new build. They eventually came and fixed it 10 months later, once I'd already paid 2 extortionate water bills, which they wouldn't help out with. It's now broken again and they tell me as I've been there a year they can't fix it and I'll have to pay someone to come and fix it! Same toilet, same problem! Obviously wasn't fixed in the first place!!My poor next door neighbours have had their ceiling leaking and collapse in from the upstairs bathroom! Please DO NOT buy your house from orbit! It's problem and problem and they never fix things. You'd be better off buying a plot of land yourself and getting some birds to build you a house on it. It would have less problems I assure you!

Sophie · 2 July 2021

★★★★★ 5/5

Trustpilot

Donna was kind understanding and very…

Donna was kind understanding and very considerate I have anxiety and she was very kind

JACQUELINE · 20 June 2023

★★★★★ 1/5

Trustpilot

Mutual Exchange …

I have recently put in an application for a mutual exchange and have been told numerous different things and the most recent is that because of government lockdown my application may not be processed until 21st June however the person I am doing an exchange with have already been contacted and had all relevant checks. I feel this is unacceptable as there is a 42 day rule to adhere to and moving the goal posts because of covid is not acceptable when contractors are now entering people’s properties. When you ask for an update or to speak to someone in mutual exchange you are never put through to anyone and this is extremely frustrating. Management will not talk to anyone either, disappointing

Nina · 27 May 2021

★★★★★ 1/5

Trustpilot

Disgraceful housing association

Absolutely disgusted in the way we have been treated by orbit! Nearly 24 years with this housing association and have had no help when it needed. Getting through to orbit is hard enough as when we ask “no one is in the office” Been waiting for call back after call back and nothing. When I then chase them up on the several call backs I am waiting to receive All I get hit with is the same line “we have tried to contact” “unfortunately they are out of office today we will call you back” same thing every time. No one contacts you back or seems to have a clue on what’s going on inside there own departments!

Jane · 21 May 2021

★★★★★ 1/5

Trustpilot

Games

Should never have taken orbit property since 2015 when I moved into a home. And after recovering from life changing surgery unable to walk on top of multiple health problems.Have never had a tennacy support officer. Help or support at all. As since 2016 I have suffered antisocial behaviour with new neighbours kids running all over my car. And ongoing damage to property from kids.Then people trying break in and being stalked.. Having cctv footage of alot of this too.!Orbit don't have no duty of careNo safe guarding for disabled vunrable persons.And I'm trying get out of this hell whole. Orbit need a wake up call to living conditions we all put up with. And I am sure they wouldn't sitting there all rosey if they sat in our shoes.

Ja · 10 May 2021