Orbit Kent reviews

★★★★★ 1/5

Trustpilot

Poor landlord to have

My housing complex, Golding Court Ilford, was recently changed by Orbit. Since then the onus has fallen on me to manage this transition. I don't accept this. I also don't accept any late fees that could occur because Orbit's chosen manager's portal didn't work when I tried to register. Overall Orbit have handled this appallingly. Considering the complex is a retirement block with many elderly residents, this is unacceptable.

Tej · 12 April 2023

★★★★★ 1/5

Trustpilot

Truly the epitome of modern slum…

Truly the epitome of modern slum landlords.Second bedroom 6.4x6.0 is not fit for purpose nor does it conform to housing standards.Your income team are unethical and inhumane, leaving me in abject poverty and having a fundamental effect on physical and mental health.I'm giving up my slum as they do nothing to help even when you've spent 18months trying to downsize but no one will takecthe property because of the ridiculous room size. Unethical and immoral organisation which should have its charity status revoked.Shame on you.

Stephen · 17 January 2022

★★★★★ 1/5

Trustpilot

Feels like I'm banging my head against…

Feels like I'm banging my head against a brick wall.I've called numerous time since the summer regarding the lights in the carpark. Since October, none of the carpark lights or light outside of the bin store have worked. This means that the carpark area is pitch black at night.The impact of this has meant it's become scary coming/leaving home or taking the bins out after sunset. Customer service have agreed this is a safety issue as I honestly wouldn't be able to see if someone was hanging around or hiding in the area as it's too dark.On top of this, kids hang around in the carpark and I've been in a situation where they were outside of the headlight beam and I didn't see them, another potential safety issue.Every time I call up I am given a new reference number and told I will be contacted within 24 hours and I never am. I can't keep calling and having the same conversations.I've already logged a complaint (no response) but you can't keep following the same process of booking a repair if it clearly hasn't worked the first several times.I've asked for a residents meeting with the property manager, no response.The back door is broken and no longer closes unless physically slammed. This is a frequent fault but you insist on fixing with cheap materials that break when it's a bit windy.The communal window cleaner comes and cleans the first 2 floor windows on the outside, doesn't bother with the upper floors or the windows round the back. He then sits in the van for 15 minutes and drives off. I've witnessed this several times... you can't get away with these things when everyone is now working from home!The communal cleaner is supposed to come weekly but only turns up once a month.The groundskeepers mow the lawn and leave the trimmings over the walk way for us to sweep. They don't trim the area by the side of the building where the gas meters are so they aren't visible or accessible. At this point, why are we paying service charge? One of the residents has had to replace the bin store lock with his own money as it kept breaking with the cheap one you keep putting on. He spent a little extra and it hasn't broken since.Another resident sweeps the walkway after the grass has been lawn to stop the cuttings being walked into the building.We may as well manage this ourselves and stop paying the service charge as this is beyond a joke.Let's not mention the £600 extra you added to our bill that we would have been paying if one of the residents hadn't meticulously gone through it.It's so frustrating.

C · 13 January 2022

★★★★★ 5/5

Trustpilot

I’ve had Sara as my Tennacy couch for 6…

I’ve had Sara as my Tennacy couch for 6 months, Sara has been amazing with all the support she has given me so much weigh has been lifted off my shoulders thanks to Sara x

Hannah · 7 July 2021

★★★★★ 5/5

Trustpilot

Job well done.

Due to recent illness, I was unable to prepare completely for the visit. However, the chap was able to complete his work and was kind, thoughtful and friendly. He worked efficiently and professionally and I was happy that he was able to complete the inspection.

Loretta · 10 September 2024

★★★★★ 1/5

Trustpilot

Orbit just never learn..

Not even a year later, same bull s... from Orbit and their Robert Heath contractors. 3 years waiting for repairs still, ignored mental health, GP, Police and more stating I should be moved. Meanwhile threats of them breaking in, eviction and more as I refuse to let them in due to me being disabled and them not wearing PPE. TWICE they've turned up without even a face mask even though they were told I'm disabled and promised to wear it. One of those times the appointment was confirmed cancelled and instead they still turned up causing me to have a panic attack.Promised to have this resolved (again) 10 days ago but nope the clowns at orbit seem to have forgotten to call and their lovely agents will beg me to call them again. At wits end with this disgrace of a company. They only care about money, they've charged me to replace another tenants front door which isn't even the same building! Our flats are self contained and have no shared doors. The grounds maintenance we're charged for is never done, there's no grass left it's all moss and weeds! Oh and they charge us for the whole estate not just our grounds! They had the cheek to charge for street lighting that didn't work since september 2020, and then claim the electric bill went up with a dead bulb? GENIUS Orbit are scam artists. No wonder all the Orbit residents in this area want to leave!EDIT: A third agent sent, no PPE not even 24 hours notice again. Another breach of law com on your disgrace. Upon phoning at my expense I'm told my complaint made on November 26th still hasn't even had an agent added. And to add more details I have to phone customer service which is a 30 minute wait. Do Orbit really only have one agent handling the phones? even a monkey can do a better job!

Damien · 7 December 2021

★★★★★ 5/5

Trustpilot

Job Coaching

Jo-Anne was always helpful and asking if she could support in any other ways that she already was. I feel so much more confident about my business venture than I did before working with Orbit.

Vicky · 21 May 2021

★★★★★ 1/5

Trustpilot

Can't give it -100 shame absolutely…

Can't give it -100 shame absolutely disgusting service leaving my daughter and 2 children homeless no help at all. Signed her up to a tenancy took her money for us to find out the new boil is unsafe not to be used. 3 weeks no heat no hot water unliveable and no sh@ts given. Court it is inadequate insufficient not fit for purpose absolutely shameful at every level.

Miss · 12 April 2023

★★★★★ 1/5

Trustpilot

Worst company orbit

Worst company I have to deal with it’s not customer service that’s the problem, they just take your call it’s the management, 98 days to repair water leak from upstairs flat I am ground floor total nightmare still on going after eight months no help given at all I bought dehumidifiers I paid to dry flat compensation is months late can't get answers ignore my complaint avoid at all cost it will affect your health nothing is good being orbit resident.

Jim · 22 November 2021

★★★★★ 1/5

Trustpilot

ORBIT! THE WE ONLY CARE ABOUT SCUM LANDLORD

Orbit HousingAKA"WE ONLY CARE ABOUT SCUM LANDLORDWe live in lovely flats in Eastbourne. Just opposite Sovereign Centre. I'm not condoning violence but,I would look the other way if this neighbour was being choked to death. Vile creature. You'd just step over the body or kick it to the side with the rest of the rubbish. A total waste of good oxygen.There are 4 blocks of flats and numerous houses ( a lot privately owned) who have to put up with her. People with kids who have to listen to her screaming, shouting,not caring who she disturbs,upsets or annoys. Entry door glass kicked in. Still waiting to be replaced.As usual Orbit do eff all. Orbit always take favour with druggies and problem tenants. Not one has been evicted. There has only ever been one really bad druggie in these 3 blocks. Real crack den. Owed £1000s in rent and used communal electricity supply for years. Theft! He stole from other residents who's service charges increased due to amount of electricity used. Orbit ignored his theft so Scum landlord as you were complicit in the theft. You also knew he was a problem before he moved here. Moved him out of last place as involved in drugs. They love druggies and problem tenants. We were suffering for years but because after years of drug abuse he became so ill he was allowed to stay. You know who he is Orbit so please don't deny it. Doesn't matter that these people make us ill. Total insanity. He was ill because he was taking heroin. You don't need a PHD to work that out.He is clean now (well done) and a good tenant. I'm not going to name and shame him as no more problems but that's not the point. Orbit didn't know it would turn out that way. How bad do you have to be before Orbit actually evict you. Back to the woman. As tenants we can't confront her at home.That would be harassment. You're harassing this poor woman...all she's done is cheat steal and make your life miserable. JOKE!It came to our attention that half the estate is blacklisted due to her using our addresses for taxis and doing a runner. Taxi firm rang me, as a friend works there and knew it wasn't me calling a cab as I'd only just left the office. Tried to use my name and address to scam the taxi. Now I have to have password to get a cab. As I'd probably get eviction notice for daring to confront her, I did next best thing and rang ALL the taxi offices and gave them her real address should they wish to pay her a visit and request their money. Nicely of course.After all it is theft. Unlike Orbit I believe theft is wrong and don't believe it should be rewarded.Notes had also been put through all of the private flats and houses telling them to give cab firms a password for their address as obviously blacklisted due to her! Orbit would probably do nothing regarding this issue as they'd say it's not really a tenancy issue but, a personal issue. It's definitely personal to the man in one of the privately owned houses who's daughter couldn't get a taxi home at 2am the other weekend due to this thing using his address and doing a runner. His daughter was absolutely distraught and he was absolutely murderous. When he read the note I thought he was going to tear someone limb from limb. We explained she did same to a few of us.Unfortunately for her he can see everyone who comes in and out of the building.As he's not Orbit tenant, (there is a god) it's not against his tenancy to have a quiet word with her. Somehow, I doubt it will be that quiet as the man is absolutely livid. The even better bit...he apparently has ties to Irish travellers who are very protective of their women. I don't even feel sorry for her. If I were her. I'd start praying.It seems karma does bite you in the ass. All people in private houses/flats know you can get in through trade button at certain times of the day. The rage he had....i think he would propel himself up there. We said she was going to pee off the wrong person one day and, she really has. If I heard her being murdered outside my house I'd, just turn the telly up and make a cup of tea. Didn't see a thing officer! Due to her behaviour tenants and residents of the estate have had no sleep, afraid for their kids andobviously at breaking point so,I don't really care if she ends up in a body bag. As for the man in private house...I guess his daughter being refused a cab which could've compromised her safety could be the straw that broke the camels back. Thankfully, his daughter arrived home safely. Someone else's may not due to the thieving c u next Tuesday ripping taxi drivers off. Looks like she's the one who's going to get ripped off next. It could well be her limbs.Residents ( private ones too) will be asked to email the CEO requesting the Housing Officer has a meeting with us to discuss this issue! Orbit tenant. Orbits responsibility. Lets see if they have the balls to face everyone. Don't even know who they are!

Babyshark · 11 July 2024

★★★★★ 5/5

Trustpilot

Great so far

So far my experience with Orbit has been fantastic. Very supportive towards me as a single parent renting solo for the first time. Coaching and advice has been offered. Lots of resources are available. Simple to report any issues with the property.

Alex · 16 October 2024

★★★★★ 2/5

Trustpilot

AVOID orbit homes !!!!

4 years of living in an orbit home and genuinely I have sung their praises constantly, unfortunately I was downsized to a smaller property as the property no longer worked for me and I was told by the council I had 3 days to move into my new property, Orbit are completely unwilling to help me in any way with the fact I now have to find the rent for 2 properties! They refuse the allow me to wave the 4 weeks left on the old property even though I have already moved out! I feel that the 4 weeks notice to quit should be taken on a case by case notice and not a standard policy! My opinion has changed of Orbit through their terrible handling of this as I’m now being threatened with court because I can’t afford to pay the 4 weeks rent on old property and my new rent on my new property ! Terrible show Orbit from someone who has NEVER so much as been a day late with my rent and kept your property immaculate yet the snack heads that live in your properties destroy them and never get penalised!

Sam · 1 November 2021

★★★★★ 5/5

Trustpilot

I spoke to Donna who made me feel at…

I spoke to Donna who made me feel at ease, she was very helpful and I'm grateful for all the help.

Emma · 27 February 2023

★★★★★ 1/5

Trustpilot

Follow up. Disgusting service

Follow up.I contacted customer complaints as per below. Still awaiting a reply.After being given the run around for months to whom is responsible for return of deposit. It turns out it was the person i was talking to at the beginning.I therefor requested again return of deposit and still nothing. Been over the 10 working days for return. I had repeatedly requested contact details of the company that is meant to hold the deposit safely and I have still yet to be given these.Legal action next?

Lewis · 20 October 2021

★★★★★ 1/5

Trustpilot

Gas safety check

The gasman I have had for years his service is excellent !!However bsw is still terrible they gave me 4 days notice for an appointment you call to cancel an appointment and rebook and they never cancel it so it always looks like you are not allowing them access then you get threatening letters to take you to court bsw also msg you different dates and times for appointments so you never know when they are actually Turing up terrible company and experience every year

Unhappy · 3 July 2024

★★★★★ 5/5

Trustpilot

Donna was amazing truly understanding…

Donna was amazing truly understanding and full of information and help and I really appreciated it.

Shelley · 18 July 2023

★★★★★ 1/5

Trustpilot

Terrible service for end of tenancy.

Terrible service for end of tenancy.No help, No accountability.Similar to below.I rang for advise on ending tenancy, was told i was being sent a link. Waited 2 weeks and nothing, had to then pay for the extra 2 weeks even though I had already moved out.6 weeks after moving out i got charged another full month.Took 2 months to get that refund.Now its been almost 4 months of me chasing every couple of weeks for deposit. No one is passing numbers or names, last email i sent I wanted to make a formal complaint, told they would contact me. Again nothing.If this was the other way round there would be evicting me for breach of contract.Solicitors will be involved next.

Lewis · 30 September 2021

★★★★★ 1/5

Trustpilot

Do not care about their tenants at all

Do not care about their tenants at all. Waiting over a month for repairs to be done again. Sent out the same company twice for them to tell me the same thing that the job needs escalating as it's a huge problem. Health, saftey and hygiene risk. No one contacted me at all I am constantly chasing the repair. Put a complaint in and even they haven't sorted any thing out. Back on the phone to chase it. Back to another half hour wait to even get through to customer service. Absolutely disgusting.

Kelly · 28 September 2021

★★★★★ 1/5

Trustpilot

Had a plumber come do some work on my…

Had a plumber come do some work on my leaking sink taps in my kitchen from a sub contractor, they left after doing the work, I went to use the sink and my kitchen was flooded, called orbit told them and now they say can't do anything till next Tuesday 20th, and not classing it as an emergency and expect me to do my washing up and washing in my bath. ABSOLUTELY FUMING.

Jason · 13 September 2022

★★★★★ 5/5

Trustpilot

Jo-anne Lyon A Guiding Star on a stormy sea

Jo-anne Lyon . Has been supporting Me with Gaining New skills and Qualifications. During a very stressful time in my Life . This has improved my Job search prospects ,and My Mental Health has greatly improved . Jo has helped Me with to many things to mention in a review . This Lady has gone above and beyond to Help me . Jo a Lady with Such Diamond Qualities . I Have met and spoke with Ladies working for Orbit and I can say I have not had a problem in 15 Years of being a Orbit Tenant .

Sheila · 15 September 2021

★★★★★ 1/5

Trustpilot

Awful housing association who have no…

Awful housing association who have no respect for tenants, leave properties in disrepair, award contracts to cowboy contractors (MPS) who quite frankly are useless, rude, lie, bodge jobs and create more problems, and have no respect when in tenants homes. They certainly are not qualified in any trades in my eyes, they are just handymen with no knowledge or qualifications. Orbit should be ashamed of themselves. I have made yet another complaint and have heard nothing from orbit, even though they say will get a response in 5 days from date of complaint. They really truly do not care about the stress they cause to tenants and the conditions they have to live in. I am quite frankly appalled by them and their contractors and will be taking my complaint further.

Allison · 11 September 2021

★★★★★ 1/5

Trustpilot

Definitely the worse

Definitely the worse, and my mental health has changed me since being with orbit and their cowboys repairers MPS. won’t be writing a review as I would be here I all day. Don’t want a reply from Orbit with their sorry’s sympathy as it’s pointless as they don’t care! Can’t wait to move out it’s been a nasty experienceThey should be reported to the newspapers how they don’t care, they can’t repair their properties professionally they damage peoples personal processions they reck peoples lives and leave people hanging

Laura · 9 September 2021

★★★★★ 1/5

Trustpilot

Orbit Housing = Life ruined

Orbit Housing = Life ruined I would urge anyone thinking about buying or renting a house/flat anything! from Orbit don't. They ignore you no matter what the question is and make your life hell.I'm now under so much stress in my life and the lead causing is that I'm trapped in a flat I can't sale because of Orbit. Charges going up 20%+ a year no explaining why or evidence stating it actually has. No interest in sorting out the EWS1 form. Zero communication for the first 18 months on the matter and now just repeats of the same letter. No details at all. Because there are no laws to keep them in check everything just gets worse and worse there is no way out and I've lost everything I've work hard in my life to achieve.

Anthony · 6 September 2021

★★★★★ 3/5

Trustpilot

I don’t think the boiler is operating…

I don’t think the boiler is operating correctly. It takes longer than usual for the hot water to get through to the taps, and I notice that the pressure gauge gets unusually high. Something needs checking. I’ve had this boiler a long time, and know when there is a fault.

David · 14 May 2024