Orbit Kent reviews

★★★★★ 1/5

Trustpilot

been with orbit for years getting…

been with orbit for years getting through to them is a nightmare was on the phone for 30 mins then got cut off by operator ,called again on the phone an hour and still waiting as next online engineer left property leaving me with go connection to gas connection, have no hot water and not able to use my cooker, still on hold now has been over an hour now, this is appaling

Janet · 17 May 2023

★★★★★ 1/5

Trustpilot

This company is a Total rip-off

This company is a Total rip-off! Do not use. They rented a truck and I purchased insurance, we took an Uber to pick up truck and there were no trucks avable, took Uber back home and then spent over 4 hours on the phone getting the run around. I ended up sending an email stating that since truck was not ever available I did not need ins for it. They just sent email advising that they would not return $75.00 they owe me. We never got the vehicle they rented to me. It is theft

Tina · 10 September 2022

★★★★★ 1/5

Trustpilot

Steer Clear - Poor customer care

We have been waiting for a response since June for an engineer to come out and have a look at the system for the mother-in-law (Aged 81) we are now in September and still no further forward. This has resulted in leaving an elderly lady without any hot water whatsoever. We have contacted them repeatedly for update, been informed that both engineers are on annual leave then to top it of today (2nd September) advised that this has now been transferred to a different department. We have asked for the department and if they could they email the details to us but no response. I have to say this is truly poor customer service and certainly a company I would advise NOT to use if possible.

Paul · 2 September 2022

★★★★★ 1/5

Trustpilot

I wouldn't rate it terrible customer service

I wouldn't rate it. Phoned orbit Stratford-upon-avon for 45minuets + told me I was next in line and then was cut off and the store was closed. Phoned orbit main number after for 48 minutes phone answered and the lady operator said "good bye" to her colleagues and cut the phone she then recalled back said she had was listening to me even though I was muted up until that point and told me she will send someone female to my house I asked I'm not sure what are you on about and she hung up the phone refusing to pick up. I Was waiting for 2hours "next in line" poor customer service and inexperienced operator!!

Jessie · 31 August 2022

★★★★★ 1/5

Trustpilot

I have been an orbit customer for over…

I have been an orbit customer for over 10 years. They are completly incompetent. They do nothing. They are only interest is collecting your rent. They have no interest in fixing defects, dealing with anti social behaviour or just helping customers in general. If you are thinking of renting from them or doing a shared ownership scheme, I advise you to look elsewhere. You will seriously regret having any agreement with them. They do not care about their customers at all and do not listen to their complaints.Also note all their replies to people's complaints. They all say exactly the same thing. Why? Because they do no want to show how useless they are resolving people's issues on here. They want to do it privately so others can not see.

Cantonaman · 30 August 2022

★★★★★ 5/5

Trustpilot

The gentleman was polite

The gentleman was polite, efficient and kept me informed during the check as to what he was doing. Afterwards, he was succinct in his break down on the condition of my boiler, heating and gas as well as checking all my alarms. Very thorough and all was well, with a good job done!

TG · 24 July 2024

★★★★★ 5/5

Trustpilot

Kaine was excellent ,helpful and…

Kaine was excellent ,helpful and efficeint well done

Mr · 14 August 2025

★★★★★ 5/5

Trustpilot

Donna is amazing she helped me in a…

Donna is amazing she helped me in a time of great need. Very understanding and a very good listener. Really helpful and supportive.

Mark · 26 June 2023

★★★★★ 1/5

Trustpilot

We rent from Orbit - too many calls for no actual reason.

We rent from Orbit. We pay in advance via direct debit. Twice now, when we’ve already paid, and when the direct debit was not even due yet, they’ve rung us from their income team - and the first time they were calling to see if we needed an arrangement. For what? We weren’t even late.I can only imagine why this time.I feel harassed, and I don’t appreciate it.

Anne · 13 September 2023

★★★★★ 1/5

Trustpilot

I'm a orbit resident have been for long…

I'm a orbit resident have been for long time ,Been waiting for a shower to be fitted since may as my shower has not worked since been in this property for over 9 years it's a rubbish on the tap one had several electricians out , said couldn't sort job needs an electric shower opposite wall I've taken bout 10 days off now since may as I need to be at property ,I've rang so many times to orbit and fortem ...still no shower it's disgusting!!! Communication is shocking waited in again today no one turned up rang fortem said orbit has cancelled job .Rang orbit they said haven't cancelled job this is actually affecting my mental health guess what still no shower and I've lost money having days off because of this !!!

Sheena · 18 August 2022

★★★★★ 4/5

Trustpilot

After speaking to Diane this morning, I feel a little bit more at ease to think that I might get help and that’s a big step so thank you

After speaking to Donna this morning, I feel that I will get help to get me back on the right road again after your voice from here. I’m still worried about the letter I received about starting eviction. I do hope this doesn’t happen as this is the first time I’ve been in trouble with my rent since 2009 but I do thank you for the advice and help it looks like I will be getting

Alec · 17 January 2023

★★★★★ 1/5

Trustpilot

Worst Housing association ever

Absolutely appaling. Stay away from Orbit! High increases in service charge, faults not recorded on the system, lack of transparency, lack of honesty. Even their CEO, Phil Andrew, doesn't bother to listen to customers, he photographs himself with new leaders in power promoting affordable housing in a safe environment which is exactly what Orbit are not. I had more issues with Orbit in a new built property for the last 2 years than I had for the previous 15 years renting combined.

Alexandru · 7 October 2024

★★★★★ 1/5

Trustpilot

Stay away from orbit

Orbit homes needs shutting down they are awful , the state they hand the houses over and dreadful they did not clean the home at all lots of outstanding work to be done even tho we had our move in date pushed back so they could finish the snagging. We have been having problems with the drains making them over flow in the house there response is that someone with be out in 48 hours , witch is unacceptable when we have 4 kids in the house. We have had a really poor experience with orbit and i would recommend that people stay well away , i will be perusing this more as i think its totally unacceptable.

Tom · 26 July 2022

★★★★★ 3/5

Trustpilot

Preventing a bigger job is possible

I didn't like the fact that although I explained if they do not repair now it would lead to a larger structural job as the rot will eventually get into the roof, currently it's paint peeled off the fascia in large patches they think it's cosmetic and aren't interested in preventing this from happening, I explained I am disabled so cannot do this myself and wouldn't know what kind of tradesperson I would need to contact so the lady said she would refer me to better days who will help but they didn't ring, they actually conceded and sent a company out who looked and stated they don't repaint they replace so it's understandable orbit isn't interested they could find a company that sands back and repaints, that's what I would do if I was able, the lady was polite

Dee · 28 September 2024

★★★★★ 1/5

Trustpilot

Unless as usual

I call Friday 4pm after work, due to being on hold for 40 minutes I eventually run out of time and leave a message with them. I said I am working and in a very noisy engineering environment so can't hear my phone nevermore receive a call and talk. Anyways, left a message to call me back after 4pm it's now 6 days later and I have 2 missed calls one at 10am and one at 11:38 ??? What good is that??? I'll call back after 4pm

Brett · 14 July 2022

★★★★★ 5/5

Trustpilot

My coach was Emma she has been…

My coach was Emma she has been brilliant to me, she is helpful and understanding,and I don't know where I would be without her helping me through this, she has helped me in every way she can, thank you Emma

Denise · 1 April 2021

★★★★★ 5/5

Trustpilot

Susan Conway has been such a big help

Susan Conway has been such a big help. Getting me into course and finding equipment. After years of not being able to work, I’ve finally found something I love that will fit in with my life. A massive thank you

Kelly · 20 March 2021

★★★★★ 5/5

Trustpilot

Very good Housing association agency

Very good Housing association agency, I’ve been with them for nearly 9 years with no problems what so ever, Their customer care ethic is 5 stars 🌟 Always helped with any problems straight the way, I’m sad to leave them but I need to up size xxx

Lindsey · 10 October 2024

★★★★★ 5/5

Trustpilot

Engineer was efficient

Engineer was efficient, polite and friendly

Derrick · 11 June 2024

★★★★★ 1/5

Trustpilot

Orbit are horrendous, avoid them

Orbit are the worst company I have ever known, I have been writing to their CEO for 2 years 10 months trying to get repairs done, some are done but they are still not finished, the CEO cant even be bothered to acknowledge the letters and photos let alone send me a reply, when you have some so rude running a company no wonder it's so bad and what a joke that you can't review anything over 12 months old.... shocking, I have had to make up a later date

Theo · 20 September 2024

★★★★★ 1/5

Trustpilot

Moving out an orbit property as a homeowner

Moved in to our first home as a couple 6 years ago. We had a few issues but these were to be expected with a new build. It's now come to the time we want to move on and our solicitor raised some queries with them for our sale. 3 weeks on no one can give us the answer been on hold for hours and when I finally get through no one is on hand who knows how to answer just get told its been forwarded to the revelevant team. If I don't get anything today my house sale will fall through as people in the chain are fed up of waiting for the last outstanding documents. Other people on the estate have sold houses and moved and the documents requested are nothing major why they are not included in the management pack that you have to pay £100 for I will never know!

Gemma · 10 June 2022

★★★★★ 1/5

Trustpilot

FRAUDULENT! HAVEN'T UPDATED LAND REGISTRY!

THEY HAVEN'T PROVIDED THE DOCUMENTS MY SOLICITORS NEED TO UPDATE THE LAND REGISTRY!!!! SO AFTER 2 YEARS OF THINKING I OWNED THE PROPERTY, I HAVE JUST FOUND OUT THAT THEY HAVE BEEN DELIBERATELY WITHOLDING THE INFORMATION MY SOLICITORS NEED TO PUT THE LEASEHOLD IN MY NAME. FRAUDULENT USELESS COMPANY. I SUGGEST SOMEONE GETS IN CONTACT WITH MYSELF AND MY SOLS (O'NEILL PATIENT) IMMEDIATELY TO RESOLVE THIS MATTER TODAY. DISGUSTED IS AN UNDERSTATEMENT.

Rachel · 4 April 2023

★★★★★ 1/5

Trustpilot

If I could it give a -10.

If I could it give a -10 I would, lift always breaking down never fixed properly. Left my disabled mother unable to get into her home for over a week. When we struggled to get her into her flat. She was then stranded for another week. Totally implicating her health care as she has to attend regular hospital appointments which have all been cancelled. Continuously phone Orbit housing only to be fed lies and false hope. I am hoping by naming and shaming something will be done sooner. Every phone that is made were given a lip service of 48 hours until a response.

Stephanie · 19 May 2022

★★★★★ 1/5

Trustpilot

Horrible housing association in Bexley…

Horrible housing association in Bexley area, false advertisement about caring about the local community, they don't, spending loads of money building new homes for profit and meanwhile neglecting their old ugly buildings where residents have to endure the smell of dogs 💩, urine, rubbish, antisocial behaviour, faulty doors, etc... Repairs take too long to happen and when it does, it's poor quality work. We've been complaining for years and all we get it's silly excuses, no action, no call backs but rent gets collected religiously. Orbit it's a disgrace, unfortunately, I've been their tenant since 2005 n others living here longer than myself complain about the same. No home improvements, the original piping (1949) hasn't been updated, even when it bursted and major work was in need, orbit rather save money and just used pc remedy, constant blockages, everything is so old, smelly, ugly, broken, outdated n so on...the latest property manager is as useless as the previous ones. I wish I had enough money to take them to court but then again if I did, I wouldn't live here...that's why they get away with their neglect.

C · 19 May 2022