Orbit Kent reviews

★★★★★ 1/5

Trustpilot

Passing the blame

Robert heath heating came to do a gas safety test on the 24th of Jan at 5pm, found a leak so turned off the gas and was told someone will be with us on Wednesday 25, no show,Thursday26 no show, Friday 27 no show after saying they will be here between 8am and 1pm then 1pm-6pm every single day Contact orbit every single day regarding the issue to be told the system says they coming out today..Been left without heating or hot water for four days and looking like the weekend aswellUpdate the earliest they can come out is Tuesday the 31st so seven whole days without heating.

Sam · 27 January 2023

★★★★★ 1/5

Trustpilot

No care customer care

Among the endless list of the problems we had with Orbit who just don’t want to hear or fix any problems as they have low customer care standards, they still haven’t provided any grit for our road who is icy. We almost fell’ a neighbor fell and cars slide. We raised the matter a month ago but nothing has been done. Same problem for the extremely bright and too many lamp posts in the development. They just ignore us. Worst developper ever with zero consideration for its customers.

Lilou · 26 January 2023

★★★★★ 1/5

Trustpilot

1 star is too much if I could give zero i would

Your customer service is by far and away the worst I have ever experienced in any product, service or or establishment I have encountered. You never sort any issue. I never receive a call or email back. Even when I have complained I get nothing. Gurveer was polite and nice but the company they work for should be ashamed of the service they provide. I no longer have any faith in Orbit homes, I would suggest a look at how you treat customers because it is just a constant disappointment and let down. I would advise anyone to seriously consider their options when thinking of purchasing a home with Orbit. Doubt I'll even get a response from this 1 star review.

Dylan · 7 July 2020

★★★★★ 5/5

Trustpilot

I have been recieving help from Kathryn…

I have been recieving help from Kathryn at orbit for the past 12 month she has helped,supported and advised me with benefits and rent support I don't know where I'd be now if it hadn't been for her help and support many thanks Kathryn 👍👃

Julie · 9 April 2021

★★★★★ 1/5

Trustpilot

The chap that came broke the boiler…

The chap that came broke the boiler door tried to remove the cupboard , made a mess and said he couldn’t do it ! And left which meant I had to ring them and find out when someone would come back and take more time of work ! Appalling . They came back 2 days later to rectify

MISS · 7 July 2024

★★★★★ 5/5

Trustpilot

They are ready to help you with full financial support. Some of the organisations they were mentioning that are there to help me/people. I never knew or heard of it. I just work and pay my bills.Tnx

They are very excellent and ready to help because I.have been thinking of how to pay my bills and clear my debt.Even I took over draft from the banks to pay dome of this bills. I also use all the accrued holidays hours payment to pay my bills since after the incident/accident on my last night shift on 14/15/08/2022.I have been struggling financially and coupled with my ailment/systoms of Diabetes with insulin twice a day HBP with medication for it and heart/chest pain started last three months and I have been prescribed OMEPRAZOLE 20MG CAPSULES as permanent to use now.I just have an assurance thst I am going to get help pending the time I get work from home jobs (WFH) until I get better to get another job.Once again,thanks for being there for me and your help.Kind regards Remi Popoola

Remi · 23 January 2023

★★★★★ 5/5

Trustpilot

Engineer was lovely

Engineer was lovely. He was respectful and efficient.

Karen · 6 August 2024

★★★★★ 5/5

Trustpilot

I would just like to say yet again…

I would just like to say yet again orbit what a star you are Shia hibbett was so lovely and to be honest every person I have dealt with have been outstanding I’ve been with them 10 years and they have supported me gave me help I wouldn’t want to be with anyone else well done orbit yet again they are a big organisation and things do go wrong sometimes but my experience they always put it right

Scarlett · 16 March 2023

★★★★★ 1/5

Trustpilot

No shower since 18th of December

I have had no shower now since 18 of December I don’t have a bath as I live in a bungalow i have a wet room Orbit contractors keep making appointments to fit new shower and keep cancelling and sometimes it’s not even phone call to tell you they are not coming you sit in all day waiting for them and they just don’t turn up they keep telling me they can’t get the part it’s a complete new shower are they trying to tell me there is a shortage of showers there are plenty of showers on the shelf I’ve just been told a load of lies i’m not very happy about this I am now going to seek legal advice for compensation

Allan · 6 January 2023

★★★★★ 1/5

Trustpilot

Absolute Pond-Life - Turbocharged. 🤬

This surly, tardy and disgusting outfit are the very worst experience of my entire life. Moving into an orbit property is the single biggest mistake I've ever made. 😩Never have I watched people treated so badly and with such contempt and disregard - including my own personal experiences. 😡Despite searching my recollections for something good or positive to say about this outfit, I can find absolutely nothing whatsoever. If I were to document here the truth and the distress which this vile outfit of specimens have caused me and others, the reader would conclude that they are stories of fiction - born out of embitterment. 😡As I cannot find a single pleasant experience with this vile outfit, I'll just post a tiny overview. You wouldn't believe the facts if I detailed my own experiences. 😡I really do implore readers of these orbit reviews to take very serious note of them because once you take up a tenancy and move in, it'll be hell trying to get back out quickly - especially as most people will have used up their position on their respective housing register. Don't go and ruin your life by making the same mistake as I made. This outfit really is absolutely vile. All they give a damn about is YOUR RENT, IN FULL, ON TIME - or else - and that's their only interest in you - you can live in a slum hovel and they couldn't care less. I've seen eviction notices to folks at the drop of a hat - elderly and vulnerable included. 🤬I have nothing further to say - other than to take serious note of the reviews about this outfit. 😩EDIT: 18 April 2022I overheard the family of a new resident where I live, as they entered the building yesterday."So how are you?", they asked."Well, I've still got no water; there's a letter from TV Licencing informing me that they're investigating illegal viewing in my flat ... and I have a letter from Orbit informing me they're about to take legal action because I owe them over a thousand pounds ... and I haven't even been here a week!"Draw your own conclusions. One thing is for certain - you won't be short of warnings about this vile outfit. 😡

Aron · 29 December 2022

★★★★★ 5/5

Trustpilot

Man was friendly and efficient

Samantha · 15 September 2024

★★★★★ 5/5

Trustpilot

Electrical Inspection

The Gentlemen was polite and professional.

Andrew · 20 August 2024

★★★★★ 2/5

Trustpilot

Help with my move

I missed your call on Monday and someone called me from orbit about what benefits I'm entitled to and was told that someone would give me a call back but nobody has at yet I want to move in but have nothing to move in with thanks

Mr · 4 December 2024

★★★★★ 5/5

Trustpilot

Donna was lovely and reassuring she…

Donna was lovely and reassuring she made me fill better and put me in touch with organisations that can help she was lovely people like her restore your faith in humanity

Clare · 28 December 2022

★★★★★ 5/5

Trustpilot

Breathing Space I Needed.

I found the Breathing space .I so desperately needed with my concerns.I was so grateful for the help ful advice given .And felt valued by the company and Reassured .Thank you Donna.

Arthur · 21 November 2022

★★★★★ 1/5

Trustpilot

Disgraceful company, totally inefficient

Further to my previous question, if a tenant fly tips, then everyone gets charged, a letter from Orbit to each tenant outlines how this impacts on each tenant, then the same tenant dumps loads of furniture, black bags etc., in the same area, what can be done? As I asked before, do not ask me to ring you, as I will be fobbed off as all tenants are! Orbit do not operate efficiently, they claim to handle complaints, repairs etc., in a timely manner, yet fail on every count.

Catherine · 17 November 2022

★★★★★ 1/5

Trustpilot

Safety and Wellbeing of Vulnerable Tenants

Most unfortunate that Orbit Housing does not seem worried about keeping their vulnerable tenants feeling safe and secure in their properties. I suppose social housing is viewed in a lesser way than those who rent privately. My partner lives at an Orbit property and I am their carer. There have been a number of incidents at their block including harassment, aggressive homophobic abuse, vandalism, graffiti, drug usage, theft of Orbit property as well as a fire set in the bin cabinet. My partner wished to put up a ring doorbell after such incidents as they have a number of mental health issues and wanted to do so to keep safe. Orbit decided to penalise my partner for such a thing and denied them any use of such a device. My partner is to be cautioned for attempting to keep themselves safe, whilst all the ASB continues. Orbit has offered no alternative to keep my partner secure. In accordance to their policy on CCTV they give permission but will not. This is an illogical move as the camera will only film in front of the door and the only tenant to ever need to walk past it is more than happy to have it there. My partner is willing to sign for a declaration for using a ring doorbell. Orbit refuse to invest in their own CCTV cameras as they cost any amount of money. It is a no brainer, as the local council and police have even suggested the use of ring doorbells or have Orbit use CCTV to make my partner and other residents feel secure.Since all of this, my partners health has suffered as well as my own mental wellbeing.

Samuel · 10 November 2022

★★★★★ 5/5

Trustpilot

Engineer was efficient

Engineer was efficient, tidy and friendly.

Christine · 8 August 2024

★★★★★ 1/5

Trustpilot

SHARED OWNERSHIP

Edit: Over 49 emails in... and you have to do the chasing Try to find another shared ownership supplier because the ones at Westwood Point - Thanet are awfully put together. We bought a new shared ownership house with Orbit. There standards are so low, it was almost like someone had lived on the house before us! Then, amongst other issues that Linden Homes sorter for us - thank goodness the one that was left with Orbit/Vistry the warped front door has being going on for over 7 months! As long as Orbit are paid the share of rent - they show no care in the World. If you don't want to feel like you get whats given to you with, a new home which is meant to be nice and new. Do not get through Orbit.

Simon · 27 October 2022

★★★★★ 1/5

Trustpilot

Three more emails sent to orbit in the…

Three more emails sent to orbit in the last few weeks and no replies. Funnily enough they responded to the mp when I complained about them to him. Apparently none of my complaints have been logged with orbit, strange. Yet when I email and ask the correct way to log complaints, no one wants to answer. Works perfect for orbit if there are no complaints logged, they don't have to take any actions to resolve them. Useless company. Wait for their standard response below. I actually believe that no-one reads these and it's an automated reply. I dare you to actually write something different, perhaps even answer my question for me. That would be helpful.

Cantonaman · 15 October 2022

★★★★★ 1/5

Trustpilot

Arrogance, Ignorance & Contempt 🤬

I absolutely implore all readers who are about to take up a tenancy from this outfit Orbit to read and take on board all that is written in the reviews here on this website. 🤔My experiences could fill a book - and that's only two years worth of suffering this vile outfit. A few bullet points follow:Moved in. About 10 days later, a letter. I thought it would be the usual 'Welcome to your new home' with a few telephone numbers - the sort you get from decent estate agents. Instead, it confirmed my rent payment source - then pitched straight into draconian threats of 'action being taken' for late rent payment or arrears. I'd put over 4 weeks upfront rent into my account with them; I've never once been late nor short with rent in over 38 years and my credit score is 999 at Experian. That's absolutely what Orbit are all about - your money and nothing else. 🤬Heating. Not working. It only took five visits from Orbit's tardy outfit Fortem - or 'Bodgit & Scarper' (as they are well known) to FINALLY discover that (in their words) an 'unacceptable, dangerous shortcut to checking earthing while wiring up circuits' had been used and a live wire attached to the chassis of the fuse box was not reconnected to its correct location. Instead, it remained connected to the fuse box chassis. I was quickly asked 'not to say anything about it.' 🤬Sink wouldn't empty. It only took Orbit around 6 months to address the fact that mine and the flat below had suffered the constant vile stench of rotting matter which blocked the drains from the sinks in our kitchens. Orbit couldn't have cared less. 🤬That'll do for now - but there's so much more. 🤬On the 'up side';If you want to pay Orbit your rent - you'll find no finer, no more efficient, no easier, no bigger choice of payment methods and no faster answering of their phones - than when you wish to pay Orbit your money. 💷Shame they don't answer their phones so quickly for all the other reasons - my last wait was 35 minutes before I gave up and hung up. 🤬And so; if you're all excited about being offered an Orbit property after being on the waiting list for a time ... don't blame anyone but yourself when you're in bitter regret - after your move. 😩I can honestly say that I have never been so insulted, made to feel so worthless, been so ignored, so neglected and ripped off by extortionate rent and service charges in my entire tenant's life. 😩🤬It doesn't take much thought to wonder how this horrible, vile outfit is allowed in law to operate and treat tenants with such remiss and contempt. If you look at this so-called 'Not For Profit' outfit, they 'miraculously' have millions to spend on brand new developments each financial year end. Clearly, it must be that they make enormous 'Gross Profits' before spending it all (as 'expenses') on these massive new buildings - whereby very neatly ending up with little or no Net Profit. You're paying for these fat-cat pigs' spending sprees from your extortionate rent and service charges - which Orbit preach as 'good value.' 💷🤬This outfit, every time they're in my mind, they trigger exactly the same repulsion and vile disgust which you get when you look on the bottom of your shoe to find that all the tread grooves and sides of the soul are caked in what falls out the back of dogs - and it's all over your carpet, too. 💩🤮You have, many times within these reviews and other websites, been warned. 🤬11/10/2022 Reply From Orbit 🧚‍♀️To read this utter tripe at the foot of this review, anyone stupid enough to believe it might think they cared. How many times: the ONLY thing orb💩 give a damn about is YOUR MONEY - IN FULL - ON TIME. After that, you can go to hell and continue festering in one of their rip-off hovels.🤬 👇

Aron · 11 October 2022

★★★★★ 1/5

Trustpilot

APPALLING COMPANY!

At first I was quite happy being placed under Orbit as from their website it looks like a company that actually cares and looks after their customers. However this is not the case and it only took a couple of weeks to realise how horrific the company actually is and how they constantly breach their contracts with the tenant. I was firstly placed in a house that wasn’t even liveable for myself and a one year old. It was absolutely disgusting. Jobs that clearly needed doing were just ignored and they did as little as possible. After several months of constant phone calls, emails and pushing the company I finally got things sorted or the ball rolling. If I hadn’t of complained and kept on top of my complaints everything would of been ignored and nothing would of been done. I put in a formal complaint in July 2021 regarding the issues and the fact nothing was being resolved and I was constantly chasing the company and just being ignored. We are now in October 2022 and this complaint is still ongoing. I’ve had no correspondence since September 2021 and have chased this numerous times being told someone will contact me, they cannot find anything on the system, it will be looked into or just completely ignored via email. I could go on as they’re so many other incidents. It’s just an absolutely appalling company! I DO NOT RECOMMEND.

Em · 5 October 2022

★★★★★ 1/5

Trustpilot

Orbit are getting worse.

As tenants we do not write these reviews for the fun of it, Orbit are truly awful, they have no consideration for tenants. as many of the reviews highlight. The Customer service lines for instance are a complete joke, and at times staff are quite unpleasant on the telephone and certainly not helpful, and the waiting times to get to speak to anyone is dreadful, especially after all the time waiting to get through our call achieves nothing which is how it seems to be all the time now. So all in all a terrible Housing Association. As for date of experience (below) it is unfortunately all the time and again today.

Jayne · 29 September 2022

★★★★★ 1/5

Trustpilot

Total Disbelief , shoddy customer service …

1 star only because I didn't have the choice 0.Where Do I start, complaint number 1: my stepson was diagnosed with Leukaemia 12 months ago a d was in hospital fie over 4 months whilst waiting fior a stem transplant. After having the op he was allowed home after several more months. We were given lots of information on things that he should do or avoid due to his immune system being NONE existent. One of which was keeping warm to avoid catching something like a common cold as this could cause severe issues. We have been with orbit for 10 years and have complained about Ill fitting windows and doors so gave it another shot at getting this done . What a shambles , after 5 visits for pictures, patched up repairs they finally sorted it woop, woop . No 2; had a major leak recently in the kitchen mid evening and called to say that we required an emergency plumber. Fair play the plumber did arrive 4 hours later but could not fix it as he had no parts then left with water seeping out still. We have a neighbour who is a plumber and we had to pay him to fix the problem as the original plumber did not return after 3 days . When we contacted orbit to get the money back they stated that they would not be paying the bill as this is NOT THERE POLICY. Lesson learnt, let the place flood in future which would cost more than the £160+ that we gave had to pay . We are still contesting this .No 3: last Friday we had a boiler inspection vua Orbits chosen experts as they are legally required to maintain this equipment annually. The said engineer highlighted that the boiler was faulty and would require a new part , surprise, surprised He didn't have one in his van and would come back . When ? Who feckin knows ? This has left us as a family 0f 5 with 2 children with no hot water sine Friday ( today is Tuesday ) after ringing to find out when it would fixed the customer service adviser ( and I use this term loosely) stated that it was booked as an emergency but could not advise when it would be completed but it could take up to 7 days OMG. This could be 10 days plus with no HOT WATER . When asked what we are to do without this they stated & I quote . Make other arrangements for getting access to a hot water supply @£&^#%*@£^&* to say that my blood us boiling ( which is more than the water ) is an under statement . Get your act together Orbit, if I was to hold back my rent for a while I believe the baliffs would be here quicker than any of the recent repair men that we have encountered. There will be a complaint going to the Omnsbudsman in the comming days .

John · 27 September 2022