Orbit Kent reviews

★★★★★ 5/5

Trustpilot

I am writing a review about my amazing Job coach that is Jo-Anne Lyon.

I am writing a review about my amazing Job Coach, that is Jo-Anne Lyon. I lost my job due to Covid last year, I have always been in work previously to that. So when the covid lockdown happened, and I lost my job due to that, it was so good to have that extra support in trying to get myself back into work again.I am so incredibly grateful that I got offered a job coach through Orbit. When I first spoke to Jo, she instantly made me feel comfortable, with her great people skills.She has helped me no end, with all the aspects of finding, & getting back into work, from re-doing my CV, covering letters, searching for work, ideas of what else we can try moving forward, whilst also keeping me positive, I look forward to our calls. Although I still haven’t been lucky enough in getting back into work, Jo is always coming up with new ways and strategies we can try. She has been amazing throughout our time together, and I can’t praise her or thank her enough.A truly kind caring lady, who is amazing at her job role.So thankyou.

Emma · 16 April 2021

★★★★★ 5/5

Trustpilot

Jasmine

Jasmine, my orbit coach has been amazing,she's extremely personable, a great listener, She always makes time to increase my self esteme, Her support has been invaluable, and I praise her in the most highest way.If I were her management I would value her highly and send her recognition for excellent customer care, I wish there were more professionals like her.My life is work in progress, but with her support and incoregement I'm getting stronger all the time. Please pass on my gratitude to her yours sincerely. Mr Kevin Risley

MR · 15 April 2021

★★★★★ 1/5

Trustpilot

Waste of time complaining to Orbit

Waste of time complaining to Orbit. They investigate themselves which always ends up as a complete whitewash. The ombudsman just takes too long to make a decision and Orbit usually try to undermine the process by going to court with made up 'breaches of tenancy anyway. Go to the media and expose them for what they are. Its the only way.

Barry · 28 July 2023

★★★★★ 5/5

Trustpilot

i am very pleased with all the help…

i am very pleased with all the help sarah as given me , pointed me in the right direction , found lots of subjects that might suit me ,to get a job , and courses to follow etc. a very pleasant experiance for myself ,not being to computer savvy, always willing to explain things and be there to support me thank you so much it was a big help in my hour of need. others could indeed learn from her guidace. M.A.BLEWER

Mark · 14 April 2021

★★★★★ 1/5

Trustpilot

I have no stair bannister

I have no stair bannister! Health and safety hazard.. can’t have my nephew stay over or my friends kids because of how dangerous it is. My nephew came for the day at the start of August and nearly fell down the stairs.

Chloe · 28 August 2024

★★★★★ 5/5

Trustpilot

Donna was supportive to my issues

Donna was supportive to my issues, listened patiently was empathetic and offered me help with my current situation

Toni · 24 February 2023

★★★★★ 5/5

Trustpilot

Donna was very helpful and she said…

Donna was very helpful and she said that they might be able to help me which made me happy.

Dawn · 20 January 2023

★★★★★ 1/5

Trustpilot

Awful

Awful. I have had issues at my property and I have addressed this with orbit and no help.. I decided to try search for a mitral exchange and found one. Submitted my forms in 30th January as I had to wait for them to deliver the forms . Missed there deadline of a few days and they have not even looked at my forms , ignored them and telling me it’s still paused and won’t look at mine until they unpause the exchange’s now. I have waited this long and no help via emails or over the telephone desipe desperate issues for me to move due to saftey for me and my children. Disgusting! Ps they told me to go to the council about this to as they would have to rehouse me because they couldn’t be asked to look at a exchange form put in 3 months ago despite sending them police evidence and letters to help me move!

Rochelle · 28 March 2021

★★★★★ 5/5

Trustpilot

Kathryn O’Neill has been professional

Kathryn O’Neill has been professional, supportive, caring and full of valid advice and information throughout. Kathryn’s support has meant the world to me these past six months. I can’t thank kathryn enough.

Joan · 24 March 2021

★★★★★ 1/5

Trustpilot

How does Orbit even function?

Orbit literally just can’t cope. The call staff are ill advised. No one returns calls or emails and right now it appears Orbit are trying to duck and dive with mutual exchanges. Firstly telling people the processing is on hold and will be reviewed 15th March. Five calls and three emails later, no response to my question of has the processing re started. Went to file a complaint, only to find no submit button for your complaint form once it’s filled in..... it’s almost as if it’s done on purpose!If people call my company for an update, they don’t even wait minutes for a comprehensive answer, let alone days with no answer at all. I’m unsure how a Company functions and continues in business the way Orbit does.The CEO’s home address is public ally available to those who know where to look, and with the lack of service in getting, a letter will be heading off to his home address!

Rural · 18 March 2021

★★★★★ 1/5

Trustpilot

I would give them 0 stars if I could

I would give them 0 stars if it was possible.I was contacted regarding a London living property.I was upfront about bad credit I had due to past personal problems but could show my finances are back on track. I was advice that it is reviewed in individual cases.I arranged to view the property with the estate agent. Where they said they needed to contact my landlord and work for referencing l. Again I highlighted my history and wanted to make sure I wasn’t waisting my time, before they contact my landlord.I went ahead with my referencing and was informed by the estate agent my case is being reviewed by orbit housing. This was over a week ago and my landlady has been on my case about when I’ll be leaving as she needs to get new tenants.I’ve chased both the estate agent and orbit housing and been completely ghosted ! This is so unprofessional and has put my home at risk as my landlady now thinks I want to leave because they contacted them to confirm my tenancy. You shouldn’t be able to do this to people !

JJO · 8 March 2021

★★★★★ 1/5

Trustpilot

Useless, awful maintenance department

Orbit's maintenance service is appalling. Their usual timeframe for a PRIORITY call-out is 28 days (has gone up to 90 days now due to Covid) - disgraceful. So basically your house could flood or boiler could break and even with a young child in the house, they are NEVER in a hurry to come out. When I first moved in I had no heating & hot water but they didn't care because it was a Saturday, my daughter was just 18 months old at the time and it was freezing with no hot water. They just said we'd have to wait. My neighbour also had her kitchen flood and they made her wait for a week with a very young baby and a flooded kitchen.I have had to constantly chase them for many of the calls I've logged - I have continuous problems with my boiler. I logged a call a few years ago for my shower which was scalding hot and would not adjust - they just never came back to me so I gave up trying to chase them and we just had baths. I eventually called and logged it again (they'd just closed it without bothering to resolve) and I was persistent that time - the useless moron their contractor they sent out had no idea what he was doing, said there was nothing wrong with it (scalding hot - nothing wrong!) and that I should just turn the water heat down on the boiler - not normal process that should have to happen. The second person they sent out actually fixed the shower - so the first person was just an idiot or didn't care.I've currently got a call logged because my boiler isn't working properly yet again (it breaks every few weeks after they fix it) and so far two weeks in, no contact whatsoever to arrange the call-out. Their contractor Robert Heath have just turned up out of the blue before, without any prior warning, posted a snotty 'you weren't here' card through the door & Orbit closed the call! I work, I need prior notice of the date they intend to come, they can't just turn up.They have useless contractors and shocking customer service for their maintenance department - they really don't care at all about their tenants being in bad conditions in their homes. They were dreadful before Covid, now they're even worse.

NYoung · 8 March 2021

★★★★★ 2/5

Trustpilot

Impossible to get ahold of for updates…

Impossible to get ahold of for updates or answers.I've emailed multiple times, I keep calling and all I am told is that emails have been sent onto the relevant department and someone will get back to me within 48 hours. Well it's been 2 weeks and nothing. The people you can speak to are polite but they can't give you any substantive information. It's a real shame to treat people this way especially about something as sensitive as housing during a pandemic and recession. It's really stressful.

Sanusi · 26 February 2021

★★★★★ 1/5

Trustpilot

Orbit don't care once they have your…

Orbit don't care once they have your money. we brought a shared ownership house with them as it was the most affordable way of getting on the property ladder. They constantly drag their heels getting the documents over to your solicitors ready for exchange and completion which causes hold ups and stress but you're invested at that point! They lie constantly and tell you either what they think you want to hear or just a blatant lie because they couldn't tell the truth if it came up and bit them on the bottom. we're still awaiting our landscaping, painting and Parking spaces numbered on our development which again we were told would happen a couple weeks after moving in (this is now months ago) when you try to chase this up they ignore your e-mails and when you phone them their 'customer support' team can't even locate your development!! and refuse to give you the details of their site manager for your development.They set up your utilities (gas/elec etc) and then don't bother giving you any account details so how are you suppose to pay your bill? let alone ring your supplier and switch tariffs or change suppliers all together. they have no point of contact for you about this either as they just abandon their 'tenants' Also I rang them to set up our direct debit for the rental portion and was told by the customer service rep that we owed them 400 Pounds.... when we had just paid the completion statement on the purchase!! which was in the thousands!! so I told them this and they 'recalculated' and somehow worked out that we still owed them about ten pounds which seems convenient..... though, in all reality it's probably another way of them scamming money out of people. even though I argued that they had already had over 2grand out of us for one thing or another during the legal process and we had paid the first 2 months of rent up front they wouldn't have any of it and lumped it onto the next rent payment, then had the nerve to say we were in arrears! My advice would be that if you decide to do shared ownership with Orbit make sure you buy enough of a share that you can get shot of them ASAP! buy more shares a couple years down the line to 'staircase' them out when you're remortgaging. that's what we plan to do!

Customer · 6 February 2021

★★★★★ 1/5

Trustpilot

I have gone through the reviews and it…

I have gone through the reviews and it a shocking to see how bad things are. How can a company like orbit be so proud of their self's for how it leave people. The directors and the top people need to get there head from out there ass and have a look on how bad things really are. Orbit of heart England it should say Orbit of it own disaster. Been wait for over a year to get the kitchen floor fixed two or more joist fixed rotten, drain dropped outside, radiator falling off the wall, radiator in bathroom leaking. My list can go on and on but what's the point. Your hide it cover it up. Cover it up with your own polite words? Report it, tradesmen will be out soon, better still my supervisor will only repeat what I have said? I am discussed on how orbit are. My words to you orbit I chew you up then through you in the bin.

Mr · 2 February 2021

★★★★★ 1/5

Trustpilot

I'm a orbit housing tenant

I'm a orbit housing tenant, and cannot believe what they have put us through. We have submitted a mutual exchange form 4 months ago now and we are still waiting. When we first sent it in they said there is a 3 week backlog. The other council was ready with everything until 36 days after I sent in my form they decided to tell me that I need to refill in the form as its incorrect and berin mind their customer service team helped us through the form. After this we was lied to 100 times. They said its been processed but it was a lie. I have been calling up every single day but never can speak to mutual exchange team. First it was handed to Nicola Shaky. She only called us a few times but didn't do anything, now I call her she does not answer its been 2 weeks I havnt heard from her, just heard its passed over to someone called Kody. Last week ealing decided thag we can proceed with the swap Friday last week but then kody decided to call and said it called be done that firday and can be done the next Friday. She promised to call me today but I have called the customer service team 4 times and she does not come to the phone. First she said we should call before 2pm if we don't hear from her. Since then we have been calling and she is just ignoring.The main mutual exchange manager Karen. The case was escalated to her many times she doesn't do anything. They told us she will call she does not call or does anything.Nicola sharky just lies to us with no process. She has not done anything. Imagine calling the costumer service team every single day since 4 months. We have had enough.I RECOMMEND EVERYONE THINKING OR MOVING OUT OF ORBIT HOUSING TO THINK AGAIN. THEY ARE THE WORST IM NOT EVEN LIEING IM DISGUSTED. RIGHT THIS SECOND IM ON THE PHONE TO COMPLAINTS TEAM AND IM SURE THEY ARE GONA DO ANYTHING. IF YOH WAS TO LEAVE THEIR HOUSES JUST GO TO THE COUNCIL AND BEG FOR HELP. I cannot believe for the last 4 months they have lied and lied and escalated this matter but its all a lie.They are not helpful and are the worst people to deal with they do not help at all they are very bad.

Haydar · 18 January 2021

★★★★★ 2/5

Trustpilot

He told us the lights upstairs was more…light up stairs and outside plug sockets

He told us the lights upstairs was more power then down stairs then took out our outside sockets which we paid for and said someone will come and sort it all out but no nothing has happened what a surprise

Mrs · 13 September 2024

★★★★★ 5/5

Trustpilot

Rachael from orbit is a lovely caring…

Rachael from orbit is a lovely caring person and has given me some good advice. I’m really pleased she rang me today. Thank you Rachael for your support.

Stacey-lou · 1 November 2021

★★★★★ 3/5

Trustpilot

Deffinately Needs Improvement

Absolutely disgusting housing association,put in for a mutual exchange and Orbit have got to be the worst,all the paperwork went in from both parties,the person that i’m wanting to exchange with landlord have done everything and all approved,yet Orbit have took it upto themselves to ignore all emails sent to them from her landlord asking for what they need,i have phoned Orbit myself on several occasions and all i get is i’ll pass it on and they will phone you back within 48 hrs which of course they never do,the deadline is tomorrow 23rd December,just phoned again and guess what oh you’ll get a call back within 48 hrs,but of course that wont happen,moving is so stressful as it is without Orbit being like Well i have given 2 more stars as i did phone the number given below again yesterday morning,and low and behold i did get help and did get a phone call back from Orbit so thankyou for that,but still it comes to something when you have to give a bad review to get anywhere and get help,it shouldnt have to be like that

Pat · 23 December 2020

★★★★★ 1/5

Trustpilot

Dont buy with Orbit

DO NOT BUY FROM ORBIT. The shared ownership is a massive mistake and Orbit is a terrible "rent" collector. Try to buy from a reputable builder and avoid shared ownership if you can. And do not use Orbit!! If you have a problem, they are slow to respond, if they do at all. And you will have to chase up multiple times for a single issue, bearing in mind there will be lots of issues. Until they can hid behind you having to cover your own costs, then they are quick to reply and push responsibility back to you. But they are still happy to charge large rent for doing nothing and increase it yearly without any though for the economic climate.

Based · 22 December 2020

★★★★★ 1/5

Trustpilot

Truely awful company.

Truely awful company.Moved my father into St Bedes, Bedford after we both agreed how lovely the place looked. This is what happened to contradict that:On the passing of my fathers death, it was discovered Orbit charged my dad rent on top of his service charge. No rent was due, as the property was owned. Orbit continued to supply an incorrect contract with the previous owner of the property.To sell the property, Orbit need to agree a price by an independent survey (at the sellers cost). This is valid for two months, however Orbit take so long to look at it, the survey became invalid and when they do, they want the property to be put up for sale way under market value. Orbit continue to charge full service charge, despite the owner having passed.One weekend in the empty property, there was a significant water leak from the flat above. This is common here, the place was built cheaply and this particular plumbing had burst the cheap and concealed fixings on thirty plus previous occasions i found out from the residents association. What was striking that weekend, was that Orbit's emergency contact refused, yes REFUSED to come out to sort it.With the plumbing eventually sorted, Orbit agreed to fix the rotten plaster and redecorate as necessary. On FIVE occasions they did not turn up and when they eventually did, left paint all over the bathroom floor and sink. The repairs were not even ever completed, but that's what you get for employing the cheapest contractors possible.My fathers flat was built we no opening bedroom window. This did not help the rancid smell of damp, that got into everything. The hallway had soggy plasterwork and repairs were constant there inlcuding the roof and services. Apparently the place was built without a damp course.Go down to the restaurant and expect continued price rises for mushy and poorly cooked food. But its older residents, they think, will be grateful for what they get.Head into the garden and the impressive water fall is always broken.Contact the manager and you are met with indifference and contradiction.What a way to treat the older generation, but then Orbit know how to profit from them.

Geoff · 15 December 2020

★★★★★ 1/5

Trustpilot

Wouldn't even give a star if I could…

Wouldn't even give a star if I could when it comes to the repairs department, absolute disrace. My mother has been waiting since March for a new front door due to being a problem, rain is coming into her home which is not only a fire hazard if it was to get into the electrics but, my mother has recently suffered a stroke so if she slips on the water and bangs her head then she may not recover. The team know this and still have not repaired or replaced the leaking door.

Jessica · 10 December 2020

★★★★★ 1/5

Trustpilot

Kid's/baby 11 days without heating or…

Kid's/baby 11 days without heating or hot water and still waitingI can't even put in to words how we've been treated.11days without a working boiler in total,there contractors are BSW how they can call there self a company I never know, all I get from orbit is apologies after apologies, we have children one with epilepsy and a baby of 1 years old.We are just left to it and you have to ring them for any updates every day some time twiceIf your thinking of joining this trouble place have a good look at my review and everyone else's, 99% of them are all in redAVOID

Neil · 9 December 2020

★★★★★ 1/5

Trustpilot

Mutual exchange

Been trying to do mutual exchange but they just make mess as about.All mutual exchange progress take a place from end of the August. 2nd delays because of the Orbit. The is no chance speak with team from mutual exchange. Plenty of call 0800 (is just one numer !!!), with out any help. No response after sending e-mail. All make us upset. Is so stressful time, as is take so long, and we still don't know where we are!!! Also the is is no response after complaints. Bad orbit connection with contractors from electric (how long they have to wait for certificate? Is over month already!!!

Lidia · 8 December 2020