Orbit Kent reviews

★★★★★ 1/5

Trustpilot

If I could rate a 0

If I could rate a 0, this is what this god damn awful Housing Association and their contractors would get from me. A pretty nasty set up without a care in the world for their tenants. Housing Associations that live for making profit should not exist, after all, its called social housing for a reason. And to be left without hot water, heating and a way to cook, should not be allowed especially at this time of year. I have to work from home, and it really is not fun when you can't shower, can't eat and can't keep yourself warm. 7 days now. Disgusting behaviour

Dawn · 2 December 2020

★★★★★ 5/5

Trustpilot

Top quality Care Experience

Jaqui listened and responded appropriately , you should be very proud of her because the level of empathy and understanding of our situation that she showed should really stand her head and shoulders above others...Orbit as a support giver in times of genuine hardship have been like a breath of fresh air and as a family we are very grateful

Russ · 6 July 2023

★★★★★ 1/5

Trustpilot

Terrible customer service- very…

Terrible customer service- very difficult to get through to and when you finally do they're useless. Raised a complaint and asked to speak to a manager- was told she was too busy but she'd called me the next day- never did and no response to my complaint. Despite repeated contact none of the maitenance issues I've raised have been resolved to date.

Nic · 6 May 2023

★★★★★ 5/5

Trustpilot

Best housing coach: Sarah has been a massive help to us…

Sarah has been a massive help to us always available and always willing to try her best to sort out any and every issue we have as best she can

Dale · 7 April 2021

★★★★★ 5/5

Trustpilot

Rachael was very helpful and guided me…

Rachael was very helpful and guided me on all the different help that is out there to help me get through the tough times I’m having

Lucy · 8 December 2021

★★★★★ 1/5

Trustpilot

BREAKING OF GDPR

This is now the 5th time you have contacted me, where I have told you mind preference s not to be contacted as per gdpr. I now live in Spain so will not be paying this as I’ve told you before. Anymore contact I will forward to the police on the form of harassment…… you’ve been warned!

Dave · 29 August 2023

★★★★★ 5/5

Trustpilot

The engineer that came was nice

The engineer that came was nice, friendly, approachable and professional.He was respectful and carried in with his job. He made feel comfortable and at ease in my home while doing his job. He us down to earth. Bless him

Ms · 22 August 2024

★★★★★ 5/5

Trustpilot

very helpful

Rosario has been very helpful for me.His is very informative and supportive. I feel I can contact again if I need to and he passes no judgements.

Coral · 9 August 2021

★★★★★ 1/5

Trustpilot

After 2 visits waited 6 months for…

After 2 visits waited 6 months for safety check,did not tell me they were rewireing shower on 3rd time,let my home with mud and wires all over the place not happy at all

Julie · 23 November 2024

★★★★★ 5/5

Trustpilot

Kathryn was such a good tenancy coach

Kathryn was such a good tenancy coach. She always explained herself and any appointments she give me she stuck to them and was always on time.

Tia · 23 September 2021

★★★★★ 1/5

Trustpilot

I was hoping to find good reviews to…

I was hoping to find good reviews to give me hope that my experience is just bad luck but it seems not. I have never in my life experienced such poor communication. I have raised several complaints regarding this ongoing issue and am now very ill from the stress. I just don't understand how a business can survive like this? I have been with orbit for 15 years and I am shocked at this level of customer service

A · 18 November 2020

★★★★★ 5/5

Trustpilot

Hi considering the fact I contacted you…

Hi considering the fact I contacted you in the morning on the day a agent was available within hours on the same day at a time requested so as I don't lose time at work

Mr · 13 October 2024

★★★★★ 5/5

Trustpilot

Well done Sarah

Sarah was very understanding and new what my problem was and made me feel relaxed.And the best thing is she new what she was talking about 10/10 service

Glen · 29 March 2021

★★★★★ 1/5

Trustpilot

Terrible company

Terrible company. I have had so many issues with them that I am unable to list them all. The one that sticks in my mind though is a problem with my chimney. I live in a 3 bed semi and when the workmen arrived they left promptly. They couldn't do the chimney they said as they need scaffolding to get to the roof. Now I might not be a builder but I would have thought it was fairly obvious that a chimney would be high up

Customer · 16 January 2020

★★★★★ 2/5

Trustpilot

Service charges. Thanks the team has been helpful

In the last two weeks I have received 4 letters saying my direct debit will be on 12th Feb £85.13 on the 15Feb £94.29 then on 22nd Feb £102.62 per month. I also received a letter dated the 22ndFeb stating that I am £ 199.22 in the red. I pay by direct debit so how is it I’m in debt? Has anyone got a clue, because I haven’t. I’ve only been living here since June 2019.

Rita · 4 March 2021

★★★★★ 1/5

Trustpilot

Orbit Housing not fit for purpose

Please Whatever you do, whether you’re looking to rent or buy through this company (Orbit housing). Whenever there’s a problem with the rental property, you end up speaking to staff that are so dumb and unhelpful you might as well watch paint dry. I’ve never in all my life ever spoke to staff that are so thick.

Marc · 13 July 2023

★★★★★ 1/5

Trustpilot

I was told that somebody would contact…

I was told that somebody would contact me within 48hrs about a repair that has been outstanding since April. Low and behold nothing!Orbit really are the absolute worst at getting anything done!

Katie · 15 November 2024

★★★★★ 5/5

Trustpilot

Rachael was lovely and helpful

Rachael was lovely and helpful. She is a great asset to her team. She knew what she was talking about and offered me good advice. Thanks

Jason · 28 June 2021

★★★★★ 1/5

Trustpilot

Dog poo bins not emptied

Orbit have installed dog poo bins at kings oak park Headcorn but no one is emptying them so they are overflowing? Not sure how bins solve the problem if they are not being emptied and instead and spilling out onto the ground. Multiple residents have raised concerns and nothing is being done.

Sarah · 30 October 2023

★★★★★ 1/5

Trustpilot

If your going to evict me, do it

Considering these people reckon and can magic money up when i cannot even afford a Netflix subscription is funny. I have spent the entire day in tears. Thanks to a lovely letter wrongly stating I've been in arrears in months this isn't the case. Despite paying my rent every month. Threatening court action in a letter with staff saying no we aren't is just wrong. So it's a bittersweet symphony.

Gaz · 4 February 2022

★★★★★ 5/5

Trustpilot

I think the gas engineer was brilliant

I think the gas engineer was brilliant. Very professional. Came at a time suitable for me. Couldn't be happier with how the checks were carried out. Great company. Well recommend this gas company to anyone.

Stephen · 19 September 2024

★★★★★ 4/5

Trustpilot

It's important you are on when they turn up.

Engineer turned up just after 8am was about 15 mins, and was polite he got on with the job. I do not like phoning up with a repair request as it takes forever to get through and speak to somebody.

Lyn · 24 June 2024

★★★★★ 1/5

Trustpilot

I'm tired of being asked review everything

How am I expected to review a gas safety check? I have no clue as to whether it was done correctly!!All I can say is a man came to my house and then left. The rest is a mystery!!

Belinda · 6 July 2024

★★★★★ 5/5

Trustpilot

Questions

Emma is really helpful and answers any problems I may have. It’s lovely to catch up with them to see how the customers are getting on.

Paige · 30 March 2021