Trusted Agent profile · Kent
★★★★★
257 reviews across 4 platforms
Suite 1-2 Motis Business Centre, Cheriton High Street, Folkestone, Kent, CT19 4QJ
Motis Estates's office in Kent, at Suite 1-2 Motis Business Centre, is rated 4.7 out of 5 across 257 reviews on four platforms, including 232 Google reviews rated 4.8.
232
Reviews on Google
This office
4
Reviews on Facebook
This office
6
Reviews on Yell
This office
15
Reviews on Trustpilot
This office
Every review we hold for the Kent office, from every platform, shown as written. First names only.
5/5
GoogleExcellent service from Kris and Motis, with regards my lease extension. Kris explained the process exceptionally well, and was always responsive to my questions, and the HUGE plus was that through his efforts I saved over £3,500 on the price my landlord originally quoted me, and in my eyes you can’t get any better than that ! Would thoroughly recommend Kris and Motis
4/5
TrustpilotMotis estates…
The agent was very helpful in particular with the good lord site which was very difficult to negotiate for someone of my vintage ,and then persistently tried to sell me services I did not want or need
5/5
TrustpilotWas looking for a property
Was looking for a property to accommodate a family and 2 cats, found our house on Motis. The team there were fantastic and made the process quick and easy, from a friendly manner to excellent communication and great aftercare.
5/5
GoogleCan’t fault our experience with Motis Estates as we moved into a rented flat. Dee was very responsive and helpful and communicated with us clearly through every step of the process - as well as dealing with the details that needed ironing out. Very grateful for her help.
5/5
GoogleWe are renting a flat via Motis and Meghan looks after us. I would like to highly recommend her personal skills, how fast is she replying and trying resolve every problem. Always kind, friendly and this is the first time when somebody from the estate agency so care about me and my partner. The customer service is really impresive and Meghan is a super star of this office. Great and proffesional service. 5 star!
5/5
GoogleEllie was prompt and helpful from start to finish of the purchase of a flat in Sandgate. Thank you Ellie.
Thank you Sarah. We are glad you had a professional and stress free purchase via us. Kris - Director
5/5
GoogleMassive thanks to Ellie and the lettings team for being able to get us into our new home as quick as they did. Couldn't be more amazed at the customer service, Ellie was wonderful, answered every question we had even silly little ones and got everything sorted as quick as possible. Thank you for everything!
1/5
GoogleNo out-of-hours or emergency numbers anywhere to be found, despite them listing this as one of the services they offer to landlords. If I was my landlord I'd be livid. I guess the leak in my flat will have to wait until the morning then. Not surprising though because they send around the worst contractors imaginable and every job ends up needing to be done again in a very short space of time, if it gets done at all. They must think they are saving their clients money. I think not.
Good morning Andrew, I don’t think this review is quite fair. I understand you have been in occupation for nearly 10 years, Motis took over in 2017 and provide Welcome Packs with out of emergency numbers, we do not list them on our website. My mobile number is on our website so I can always be messaged and we have the lettings email on our phones so can always be contacted if there is an urgent issue. With regard to the quality of the contractors, I will investigate with the lettings team however please can you give us a call this morning to discuss. Thank you. Kris - Director
5/5
GoogleI put a very unusual property up for sale with Jamie-Leigh from Motis Estates. Jamie-Leigh understood my concerns and was able to balance these with the high demand of viewings generated when the property was placed on the internet. Before reaching the internet Jamie-Leigh contacted several prospective purchasers, generating a number viewings, but then was incredibly busy, with around 12 viewings in just over two weeks. Jamie-Leigh secured 4 genuine and realistic offers in under three weeks, resulting in the sale to a cash buyer which concluded extremely quickly. Throughout the process Jamie-Leigh was professional, kind and reassuring. A fantastic, faultless service. I would not hesitate to recommend this agency.PositiveResponsiveness
5/5
GoogleMy move process was really quick and efficient thanks to Ellie. I really appreciate her efforts and help towards my move. As it was really stressful for me. Really recommend her and Motis Estates. I even got a lovely goodie box too :)
5/5
GoogleEllie was most helpful and pleasant in securing a rental for me in under two weeks. I was kept informed of the processes and she went out of her way to show me the property and to finalise arrangements. She had the patience of a saint in dealing with me - a credit to the agency.
5/5
GoogleWe are renting a flat via Motis and Meghan looks after us. I would like to highly recommend her personal skills, how fast is she replying and trying resolve every problem. Always kind, friendly and this is the first time when somebody from the estate agency so care about me and my partner. The customer service is really impresive and Meghan is a super star of this office. Great and proffesional service. 5 star!
5/5
GoogleOnce again it was a pleasure to meet with Meghan today, she is based at Cheriton but kindly delivered an item I needed. I was required to move earlier this year due to very sad circumstances and Meghan has been so helpful, respectful and sympathetic to my needs. Despite our age difference, she feels like a friend to me with all the knowledge and advice that will help me. Thank you Meghan you really are a wonderful person, inside and out.
5/5
GoogleWe were very pleased with the service provided by Kris at MOTIS. Kris was punctual, smart, very polite, respectful of the property and wore all COVID appropriate PPE. He carried out a very thorough survey of the house and we received a very well presented valuation. We have had a few issues with regards to the lenders valuation and with getting the right mortgage offer which I spoke to Kris about. Kris was very helpful and went above and beyond what was expected leading to a favourable outcome for our mortgage offer. Will 100% recommend to friends and family and will definitely use Kris again in the future. Thank you Kris
5/5
TrustpilotDeanna 10/10 service
Deanna in Lettings, is Fantastic! through the whole process she has being 10/10. I cannot thank her enough and even after I have moved in she is still giving 10/10 service.
5/5
GoogleI’ve been with Motis 10 years and they’ve been amazing . I wouldn’t go with anyone else and Kim is the best. Always helpful and tasks on the house that need doing are always attended to asap.
5/5
GoogleEllie was super helpful and responsive, and remains to be so even after I have moved in. She made the process for me very easy and is happy to answer all my questions (even some of my more silly ones). Very happy to recommend Motis and would happily use them again purely on my experience with Ellie.
5/5
GoogleI wanted to write this review as have been very impressed with the service I have received. We brought our house through Chris and he has been fantastic, always keeping us informed and going above and beyond in helping us to know what was happening. Moving is a stressful time but Chris kept us sane!
5/5
GoogleDeanna was simply amazing. From placing application for property to moving in it was just over a week. She understood I was in need of urgent help and went above and beyond to make sure I was able to move in swiftly. Would highly recommend asking for Deanna if you are looking for top service.
5/5
GoogleI am a client from Canada and Motis acted for me, selling my leasehold flat in Folkestone. Mostly, I dealt with Kevin Murphy whom I found to be very experienced, knowledgeable and obliging. Kevin's communication was excellent and he reported regularly on all showings and gave insightful background on potential buyers. When I was frustrated with the poor communication I had with my local solicitor, Kevin could usually give me the needed information. Motis' online promotional material was good - photos etc. I found the other people in the office to be friendly and obliging - just a thoroughly professional group - and they gave the impression of being happy in their work - a sure sign of a well-managed business. I recommend Motis Estates of Folkestone highly and I'd use them again without hesitation.
5/5
YellExperienced and thoroughly professional
I live in Canada and had to sell my leasehold flat in Folkestone. I engaged Motis Estates to do this for me and, for the most part, I dealt with Kevin Murphy.I was immediately impressed with Kevin's professionalism and experience and I also found that the office staff were always polite and obliging.The promotional material (online) was well done and we managed to sell in a difficult environment (older building, leasehold).Kevin is an excellent communicator and a most obliging person. He always replied to my emails in detail and he regularly reported on all showings.I recommend Motis Folkestone highly and would most definitely use them again should the need arise.
5/5
GoogleI was recently looking for rental properties in Folkestone and found one I liked through Motis Estates; I dealt with a lovely agent called Deanna and the process could not have been smoother from viewing to getting the keys. Deanna explained each step and helped me with queries around the property too. The process between initially finding the property to getting the keys was superfast, actually the fastest I have experienced - and the support Deanna gave throughout was first rate. I would highly recommend Motis Estates and Deanna :)
5/5
GoogleThis is my first rental in the UK. Motis Estates have been more than supportive with both the formalities and suggestions for every issue or need that I have had. Kim has gone above and beyond to support both myself as the renter and the landlord to make sure the rental relationship is excellent. I can see why they won the Lettings Agent of the year award in 2023 in Kent.. I would personally recommend Motis to anyone looking for a rental property in Kent. Professional, helpful, friendly and knowledgeable.
5/5
GoogleWe had a really great experience with Motis- Dee was amazing and made everything really easy and simple for our very first move. She helped us find loads of different properties, was great with our application process, and answered any questions we had quickly and clearly. Thank you so much!
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Motis Estates's Kent office has 257 reviews across four platforms: 232 on Google, 4 on Facebook, 6 on Yell, 15 on Trustpilot.
Motis Estates Kent is rated 4.7 out of 5 across all 257 reviews, and 4.8 out of 5 on Google from 232 reviews.
Motis Estates Kent, Suite 1-2 Motis Business Centre, Cheriton High Street, Folkestone, Kent, CT19 4QJ.
