Every review we hold for the Kent office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAs a tenant over 2 years with Miles and…
As a tenant over 2 years with Miles and Barrs I repeatedly experienced missed and poor communications, blatant failure to follow procedures and policies, including failures to formally received a complaint. Attitude of senior managers was arrogant and dismissive. A company very much geared towards landlords and NOT tenants.
Chris · 21 July 2026
Agent replied · 24 July 2026
Thank you for taking the time to leave your feedback. We are sorry to hear that your experience did not meet your expectations. We strive to provide a professional service to both landlords and tenants and will take your comments on board as part of our ongoing review of our processes.
★★★★★ 5/5
TrustpilotVery Professional
Very Professional, Excellent door. Very well installed. My property manger is Julie Greenstreet and she always goes out of her way to help. The liason between her and the owners makes for a great relationship with the tenant. Very grateful to all party's concernered. Thankyou.
Barry · 6 August 2026
Agent replied · 11 August 2026
Thank you for sharing your wonderful experience, Barry. We are thrilled to hear that you found our service professional and efficient. It's great to know that Julie provided exceptional support and helped foster a strong relationship with you as a tenant. We appreciate your gratitude and are here to ensure you continue to receive excellent customer value.
★★★★★ 3/5
TrustpilotI’m giving the company 3 stars Diane 100.
I’m giving the company, Miles and Barr, only 3 stars because to be honest they are hopeless. I’ve had so many problems with them due to the lack of last minute information and requests that at one point I was seriously considering taking my business to another company.
Having said that there is one person who is outstanding.
Diane !!
She is an absolute credit to the company. Always extremely pleasant, helpful in every way, answers any questions I may have, always emails or calls me back when asked, and sorts out any issues I may have. If it were possible I would give Diane 100 stars. In my opinion she should be running the company and the company would be a lot better off if she were.
Ken · 16 July 2026
★★★★★ 4/5
TrustpilotProfessionalism
Our initial viewing of the property by the Sales Advisor who conducted our initial viewing of the property, was unprepared & ill advised before showing us around. However this was compensated by the professionalism of Denise Lumpkin, Sales Progressor, who couldn't have been more helpful.
AB · 3 August 2026
Agent replied · 6 August 2026
Thank you for sharing your experience. We're sorry to hear that your initial viewing was not up to our usual standards. We appreciate your kind words about Denise's professionalism and support. We strive to deliver a seamless experience and would love to discuss any further concerns you may have.
★★★★★ 5/5
GoogleSam and Maddy and the team gave exceptional service. They were informative and kind and made the process better than it might have been . They helped to ease the stresses of a move and we would highly recommend using Miles and Barr
Shelley · 23 April 2026
★★★★★ 5/5
TrustpilotDealt with all my needs and queries…
Dealt with all my needs and queries very quick and professionally. Easy and very nice friendly staff, both in building speaking face to face and with my agent via emails. Would recommend and tell anyone how good and friendly miles and barr are as a letting agency
Paul · 14 July 2026
Agent replied · 20 July 2026
Thank you for sharing your wonderful experience, Paul. We're delighted to hear that our friendly staff addressed your needs quickly and professionally. Your recommendation means a lot to us, and we look forward to assisting you again in the future.
★★★★★ 5/5
TrustpilotHighly recomend.
I’ve purchased two properties through this estate agent and worked with the same sales progressor on both occasions. Becky White has been consistently professional, well-informed, and proactive throughout. She communicates clearly, follows through on her commitments, and keeps you updated at every stage.
Customer · 17 April 2026
★★★★★ 5/5
TrustpilotEmily finally did it, well done
Took a long time to sell but but Emily Stickler in particularly drove it forward with lets say challenging buyers. would recommend the company with no problems but the selling market really needs a overhaul in that once you make an offer, you should place a NRD. would save a lot of expense and wasted time.
Steve · 10 May 2026
Agent replied · 12 May 2026
We appreciate your feedback and are glad you recommend our services. We acknowledge the selling process took longer than expected, and we're thankful someone on our team persevered with difficult buyers. We value your suggestion on improving the market.
★★★★★ 5/5
TrustpilotExcellent Service
Gracie Brown has recently been appointed as my Relationship Manager for the rental property. She has been been very responsive to my requests; she gets back to me in a timely manner. She is very knowledgeable about the recent legal changes and explained them clearly to me.
Karen · 13 July 2026
Agent replied · 15 July 2026
Thank you for sharing your experience, Karen. We are delighted to hear that Gracie has been responsive and knowledgeable about recent legal changes. Our team strives to provide professional support and clear communication to ensure a seamless experience. We appreciate your feedback and look forward to continuing to deliver customer value with integrity and local expertise.
★★★★★ 5/5
TrustpilotLOUISE from miles and barr
LOUISE from miles and barr was there every step of the way. At the end of a phone or email. Answered or provided information to all my questions and done alot of the running around for me.
Ray · 16 September 2026
Agent replied · 23 September 2026
Thank you for sharing your wonderful experience, Ray. We're thrilled to hear that Louise provided such exceptional support and was there for you every step of the way. If you need anything further, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotLouise was really great throughout th…
Louise was really great throughout th whole process, thoroughly recommend!
Tom · 16 April 2026
Agent replied · 11 May 2026
We're happy to hear that you had a great experience. Thank you for your recommendation; it means a lot to us!
★★★★★ 5/5
TrustpilotI had a great experience purchasing my…
I had a great experience purchasing my first property through Miles & Barr. I was assisted with the process by Becky who kept me updated throughout, liasised with solicitors and was very informative, helpful and friendly! As well as Giuseppe who showed me around a few properties, again very helpful, friendly and attentive. Great service, thank you all!
Grace · 14 April 2026
Agent replied · 11 May 2026
We're happy you had a great experience purchasing your first property. It's wonderful to hear that Becky and Giuseppe were so helpful, informative, and attentive throughout the process. Thank you for your positive feedback!
★★★★★ 4/5
TrustpilotProperty purchase
Senior purchase progress or, Rebecca Gravener went beyond her remit to assist with what I initially looked like a straightforward apartment purchase in Canterbury.
Jane · 16 December 2025
Agent replied · 24 December 2025
We appreciate your feedback and are glad your purchase has finally completed! We are pleased Rebecca, your sales progressor, provided support through persistent communication . Thank you for your kind words!
★★★★★ 5/5
TrustpilotExcellent communication throughout the…
Excellent communication throughout the process from beginning to end. Special thanks to Rebecca Gravener. Would definitely recommend.
Alex · 2 October 2026
★★★★★ 5/5
TrustpilotThe whole process was swift and…
The whole process was swift and efficient and we were particularly grateful to Debbie Twaites for all her reassurances and useful updates. Her input was invaluable in it a stress free experience. Many thanks
Heather · 22 September 2026
Agent replied · 30 September 2026
Thank you for sharing your experience, Heather. We're thrilled to hear that the process was efficient and that Debbie's support made it stress-free for you. We always strive to put our customers first by providing clear communication and professional assistance
★★★★★ 5/5
TrustpilotDebbie Thwaites was a star
Deborah · 13 May 2026
Agent replied · 27 May 2026
Thank you for sharing your experience, Deborah. We're thrilled to hear that Debbie provided exceptional support and kept you informed during a frustrating time. We apologise for any delays in communication and appreciate your recognition of her professionalism and dedication.
★★★★★ 5/5
TrustpilotSusan Morgan has been fantastic looking…
Susan Morgan has been fantastic looking after my Folkestone property. She's responsive, proactive, and genuinely cares about getting things right. Even when issues come up, I feel completely in safe hands. Highly recommend her and the Miles & Barr team.
Mikolaj · 18 April 2026
★★★★★ 5/5
TrustpilotLouise at Miles & Barr was fantastic…
Louise at Miles & Barr was fantastic throughout. She was a speedy and reliable communicator and made a stressful process feel much more manageable. She is genuinely one of the best estate agents we have worked with, and we would highly recommend her.
Ms · 18 July 2026
Agent replied · 20 July 2026
Thank you for your kind words, Ms Biglou. We are thrilled to hear that Louise provided you with efficient support and made the process feel manageable. Your recommendation means a lot to us. If you need anything further, please don't hesitate to reach out.
★★★★★ 5/5
TrustpilotI am receiving great communication from…
I am receiving great communication from this branch at the moment for my purchase ,they have organised a solicitor for me and kept me up to date with all that is going on,the team have been so helpful to me and would like to mention flori from this branch who has gone above and beyond for me and nothing is too much for her,she is a credit to your team
Barrie · 18 December 2025
Agent replied · 24 December 2025
Thank you for your time in leaving us a review, we are delighted to hear your experience with us so far is exactly what we aim to deliver, with open and timely communication. Flori will be delighted to hear of your feedback too! All the best
★★★★★ 5/5
TrustpilotVery good service from the viewing…
Very good service from the viewing agent and also those that helped initially, as well as contact/liaising/updates with Becky White throughout. I am happy with all of the help received from the team at the Ramsgate office of Miles & Barr, Grateful thanks.
Linda · 14 July 2026
Agent replied · 20 July 2026
Thank you, Linda, for sharing your wonderful experience with our team. We're delighted to hear that you received excellent support from our viewing agent and Becky White. We appreciate your kind words.
★★★★★ 5/5
TrustpilotCommunication was very well carried out…
Communication was very well carried out and informed me up to date with a professional mannerfrom Rebecca gravener and assisted with the purchase always trying to get this moving in the right direction
Greg · 18 September 2026
Agent replied · 21 September 2026
Thank you for sharing your experience, Greg. We're delighted to hear that our communication was professional and kept you informed throughout your purchase. If you need anything further, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotMiles and Barr have been great for me…
Miles and Barr have been great for me as a f1st time buy. All staff throughout the process have been there and very helpful I had Becky helping me through the process after buying And she has been great checking in with regular emails. Making sure everything was running smoothly
Jake · 21 May 2026
Agent replied · 27 May 2026
Thank you for sharing your wonderful experience, Jake. We're thrilled to hear that our team provided you with great support throughout your first-time buying journey. It's fantastic to know that Becky kept in touch and ensured everything ran smoothly.
★★★★★ 5/5
TrustpilotVery professional staff
From the very start of selling the property, I've had no issues at all. The staff have been unbelievably helpful and have dealt with any issues that have came up in a professional manner. All the paperwork that needed to be signed, was fully explained so that you had confusion over what was happening.
Dave · 20 April 2026
Agent replied · 11 May 2026
We're so glad to hear that you had a seamless experience selling your property. It's great to know that our staff were helpful and explained everything clearly. We appreciate your recommendation of our branch!
★★★★★ 5/5
TrustpilotThe service received has been…
The service received has been excellent.
Mel the sales progressor has kept me informed throughout the whole process.
Ruben has also been amazing throughout my many viewings (sale and purchase ).
Miss · 23 September 2026
Agent replied · 30 September 2026
Thank you for your wonderful feedback, Miss Laws. We're thrilled to hear that Mel and Ruben provided you with excellent support throughout your journey. If you need anything further, please don't hesitate to reach out to us.
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