Every review we hold for the Kent office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotLouise daly is a hero!
Louise daly was my main point of contact throughout the purchase and she was flawless! She really helped move things forward by communicating between sellers, solicitors and myself- she's worth her weight in gold.
Thomas · 25 June 2026
Agent replied · 2 July 2026
Thank you for sharing your experience, Thomas. We're thrilled to hear that Louise provided such exceptional support and helped facilitate clear communication throughout your purchase. We strive to deliver a seamless experience with professionalism and integrity. If you need anything further, please don't hesitate to reach out to us
★★★★★ 5/5
TrustpilotSales progressor is amazing
Becky the sales progressor was so helpful. She was a fantastic link between us (buyers) and the vendors. As ever, house buying is a stressful process when your conveyancer is slow and/or a poor communicator. I felt like Becky stepped in several times to reassure us and ensure both sides were fully informed and feeling positive. She really made a difference.
J · 17 November 2025
Agent replied · 23 November 2025
We're happy to hear that your sales progressor, Becky, was helpful during your house buying experience. We appreciate you acknowledging her efforts to keep all parties informed and positive, especially when facing conveyancing challenges that so many people experience. Thank you for your feedback and may we wish you all the best in your new home!
★★★★★ 5/5
TrustpilotThe service is great
The service is great! It really takes the stress and any annoyance out of our lives. We have full trust in the team and always think that quotes are reasonably priced.
Nicola · 14 July 2026
Agent replied · 20 July 2026
Thank you for your wonderful feedback, Nicola. We're thrilled to hear that our service has taken the stress out of your life. Our team is dedicated to providing professional support with integrity and local expertise. We appreciate your trust and look forward to continuing to deliver great value for you
★★★★★ 3/5
TrustpilotMostly ok
I was a tenant with Miles & Barr for 3 years. They were quite slow to get problems sorted out, and at the end of my tenancy they created confusion/worry for me as they did not seem to know that my moving out date had already been decided and told me I needed to give 2 months' notice, which I didn't need to.
Anna · 14 July 2026
★★★★★ 5/5
TrustpilotGracie May - great customer care
Have recently been assigned to Gracie May from the Ramsgate branch and she has been great to work with. She responds to queries promptly and is always really polite and helpful
J · 13 July 2026
Agent replied · 15 July 2026
Thank you for sharing your experience. We're thrilled to hear that Gracie has been so helpful and professional. We strive to provide efficient support and clear communication to meet individual needs. If there's anything more we can do for you, please let us know.
★★★★★ 5/5
TrustpilotThe service we have received has been excellent
The service we have received has been professional and courteous throughout and our requests for viewings in order to do things like measuring up have always been agreed without fuss.
Liam · 17 July 2026
Agent replied · 20 July 2026
Thank you, Liam, for your wonderful feedback. We are delighted to hear that our service has been both professional and courteous. It's great to know that we have efficiently accommodated your requests for viewings.
★★★★★ 5/5
TrustpilotTo Abi for being so helpful
To Abi for being so helpful, professional & patient with us in the last few months, she made it so easy for us, thank you! X
Chloe · 6 August 2026
Agent replied · 12 August 2026
Thank you, Chloe, for your kind words about Abi's support. We are thrilled to hear that she made the process easy for you. Our team is dedicated to providing professional and efficient service, ensuring clear communication every step of the way. We appreciate your feedback and look forward to assisting you again in the future!
★★★★★ 5/5
TrustpilotBrilliant communication through out
Brilliant communication through out. It has been lovely to speak with Abigale and having such fast and effective response.
Gemma · 16 September 2026
Agent replied · 22 September 2026
Thank you for your wonderful feedback, Gemma. We are thrilled to hear that you experienced brilliant communication and effective support from Abigail. Our team is dedicated to providing professional and efficient service, and it's great to know we met your needs. If you have any further questions or need assistance, please don't hesitate to reach out to us.
★★★★★ 4/5
TrustpilotOn the whole a good experience
Can not fault the start of the process, The Sales staff were brilliant, we felt they were honest and helpful, always coming back to us when we had questions. They didn't really have to sell our house as we were lucky enough to sell to our first viewer. We were not impressed by the, all be it, indirect pressure we had from their panel solicitors, despite our clearly stating we would not use them, they kept trying to get us to and labelling it as a 'mistake' if that is the case take note of our instruction that we are not using them the first time and do not continue to try and get us to sign up with panel solicitors.Once sold, although our Sales Progressor was very friendly and a nice person, we felt everything slipped from this point, we could rarely actually speak with her, we could always leave a message but she rarely called back, preferring it seemed, to email. She did eventually provide an adequate service and get things moving for us, but we felt only because we would not give up and continuously chased things.However, despite the disappointment of the after sale process, on the whole we had a good experience, the staff were all friendly and we can understand why M&B have a good reputation. We would definitely recommend them as they are, on the whole, very good at what they do.
Debra · 8 August 2024
★★★★★ 5/5
TrustpilotExcellent service - both lettings and sales
I have let a house through M&B for over a year and just completed its sale. The service has been excellent and the team are friendly and helpful. I would recommend them.
Mark · 19 June 2026
Agent replied · 24 June 2026
Thank you for sharing your experience, Mark. We're thrilled to hear that you found our service excellent and our team friendly and helpful. We strive to deliver a seamless experience with professional support and local expertise. Your recommendation means a lot to us, and we wish you all the best in your new chapter
★★★★★ 5/5
TrustpilotMiles and Barr were great in finding us a buyer so soon after a previous sale fell through twice!
Miles and Barr were great in finding us a buyer so soon after we put our flat on the market, even after we had previous buyers fall through and the disappointment that comes with that.
Phil · 28 May 2026
Agent replied · 30 May 2026
Thank you for sharing your experience, Phil. We're thrilled to hear that our team efficiently found you a buyer so quickly. We're glad Louise's professionalism and support made a positive impact. We appreciate your kind words about our local expertise and commitment to clear communication.
★★★★★ 5/5
TrustpilotMiles & Barr Canterbury office are very…
Miles & Barr Canterbury office are very professional and have provided 1st class customer service. They have been proactive, are a great team that clearly work very well together, and their collective experience shows. The whole process from the start has been guided and easy. Having now used Miles & Barr for the second time to sell my property, I have found their online App/portal very useful and easy to use, this has allowed me in my busy schedule to quickly access information, accept viewings and keep informed and in touch, but if I need to speak to the office someone is always available to clarify any questions, offer support and solutions. The brochures and online advertising are high quality, informative and accurate. Bradley has been exceptional in handling my sale and now purchase, he has been very supportive when needed and offered creative solutions with his knowledge and expertise. The range of services M&B offer means that I have had all I need to sell my home and achieve the price I was looking for. I would highly recommend Miles & Barr to anyone looking to find their dream home, they found me mine. A big thank you to Bradley and all the team.
Karen · 1 August 2024
★★★★★ 5/5
TrustpilotThe sales team were very helpful and…
The sales team were very helpful and friendly and during the sale period Denise the Miles and Barr liaison person kept us up to date with the progress, ie for the solicitors, surveys etc.
Ray · 28 May 2026
Agent replied · 30 May 2026
Thank you for sharing your wonderful experience, Ray. We're delighted to hear that our sales team provided helpful and friendly support. It's great to know that Denise, your sales progressor, kept you informed throughout the process
★★★★★ 5/5
GoogleLouise Daly, Sales Progressor, was truly outstanding and went over and above her role to secure this house sale and purchase! This was a very.difficult chain and Louise managed to ensure it completed when it could have so easily failed! Thank you Louise - you are such an asset to Miles and Barr!
Karan · 20 July 2025
★★★★★ 5/5
TrustpilotMiles and Barr sold our property
Miles and Barr sold our property. It was a very difficult chain (not their fault!) but their sales progressor, Annie, was absolutely amazing. Kept in regular contact, always went above and beyond. Thank you so much.
Polly · 5 May 2026
Agent replied · 11 May 2026
We're so happy to hear that Annie's support made such a difference during a challenging chain. We appreciate your positive feedback and thank you for recognizing her dedication and hard work in selling your property.
★★★★★ 5/5
GoogleWe are very pleased to be dealing with miles and barr
So helpful and professional.
Great team ….Irana was our first contact ,so helpful and pleasant to say so has everyone else since
Silvana · 20 January 2026
★★★★★ 5/5
TrustpilotSuperb and consistent professionalism.
Superb and consistent, professional advice and support from Louise Daly as my ‘sales progressor’ throughout the entire process of purchasing- I cannot thank her enough, alongside the rest of the Margate and Cliftonville M&B team.
Mr · 11 May 2026
Agent replied · 15 May 2026
Thank you for sharing your wonderful experience. We are delighted to hear that our team provided professional advice and support throughout your purchase. We appreciate your kind words.
★★★★★ 5/5
TrustpilotBecky at Miles and Barr was incredibly…
Becky at Miles and Barr was incredibly helpful and responsive during the whole process after the offer was accepted on my house through to the exchange and completion. She was quick to respond and supported me throughout, communicating with all parties involved to help our process move thoroughly and efficiently. Thank you Becky!
Kelsey · 23 June 2025
★★★★★ 5/5
TrustpilotRecent rent increase review handled…
Recent rent increase review handled proactively, quickly and efficient by Abi Matanle
Peter · 1 October 2026
Agent replied · 3 October 2026
Thank you for your kind words, Peter. We're delighted to hear that Abi handled your recent rent increase with such efficiency and professionalism. We always strive to put our customers first and provide clear communication and support. If you need anything further, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotDenise from Miles and Barr made our…
Denise from Miles and Barr made our home purchase smooth from start to finish. She was helpful, responsive, and reassuring throughout the process. Her professionalism, clear communication, and attention to detail gave us confidence.
Vishnu · 30 April 2026
Agent replied · 11 May 2026
We appreciate your kind words. We're happy to hear that your home buying experience was smooth, and that our team member was supportive, responsive, and helpful. We value your recommendation and are grateful for your feedback.
★★★★★ 3/5
TrustpilotInclusivity
I feel it was OK, glad to see I was included in all correspondence and not just sent to my sister, this made me feel involved in what has been a sad situation
Donna · 7 May 2026
Agent replied · 12 May 2026
We appreciate your feedback and are glad you felt included during this difficult time. It's important to us that everyone involved feels supported and informed.
★★★★★ 5/5
TrustpilotEnjoyed the journey!
At first, we felt so frustrated with Miles & Barr as they wouldn't let us view anything until we had accepted an offer on our place. However, once we were in a proceedable position, we were able to view a big selection of properties very quickly. When we were in a position to make an offer M&B responded very quickly and kept lines of communication open. We wanted to say thank you to Rhyss, Alfie and Fran from the Canterbury office for keeping our spirits up when we thought we'd never find the right place, and their patience. It felt like we went on a real journey and in the end, it was made more enjoyable because of the people we dealt with.
Maddie · 7 May 2024
★★★★★ 5/5
Googlewe have just exchanged on our in laws house in birchington.. Without Miles and barr sales progressor i don’t think it would have happened.
Debbie went that extra mile working tirelessly and out of hours to ensure the exchange happened. We are very thankful to her and the team.
Teresa · 20 July 2025
★★★★★ 5/5
TrustpilotPrompt response to an identified…
Prompt response to an identified concerns. The amazing staff was able to escalate and this was sorted promptly. She's kind, brilliant and professional.
Patience · 14 July 2026
Agent replied · 6 October 2026
Thank you for sharing your experience, Patience. We're thrilled to hear that our amazing team was able to address your concerns with such efficiency and professionalism. If you need anything further, please don't hesitate to reach out to us.
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