Miles and Barr Commercial reviews

★★★★★ 5/5

Trustpilot

There has been a impressive turnaround…

There has been a impressive turnaround in the quality of landlord support in 2026. Our new property manager Abi Matanle has provided excellent support and addressed historical problems and fixed underlying causes. This year she has managed and successfully resolved an extended complex issue for us, coordinating across a number of parties.  This is a complete change to the service we previously received, where the challenges included having to chase to get replies or get issues followed up on, missing communications, and contractors not being effectively managed. Abi has turned around what was a negative perception into an extremely positive one.

Canterbury · 30 September 2026

★★★★★ 5/5

Trustpilot

House Purchase

I bought my very first house this year and I could not fault the support I had from Louise. Louise was giving me updates all the time, would reply to every email, and I sent a lot of worried emails! She would re assure me that we will get to the end goal and help me feel more relaxed that it was all apart of the process. I don’t think I would have bought my house if it wasn’t for Louise chasing and helping me through every step of the way

Emily · 25 September 2026

★★★★★ 5/5

Trustpilot

Louise daily an expert at the job

Louise daily dealt with the move of my first home and I can’t stress how much she helped with the whole process of it. She always gave me an answer promptly and kept me up to date with documentation by going to a from both mine and the sellers solicitors. Louise has been an excellent estate agent to have by our side the whole way through and I couldn’t ask for a better staff member and agent than Louise

Lewis · 30 September 2026

★★★★★ 5/5

Trustpilot

Successful sale in tough circumstances!

As first time sellers, we were a bit nervous about the process of getting maximum profit whilst feeling like we were in safe hands. James Cussen really believed in the property we were selling, and when eventually our first buyer came through, it was also our last! Also shout out to Katie Rigden & Freddie Haycock who were always on hand when my wife and I had worries about the lack of movement. When it came to progressing the sale, Miles & Barr were amazing at making my wife and I feel comfortable during the process. Moving homes is stressful enough, but it's even worse when your wife is due to give birth any minute and your buyers are delaying exchange/completion. Debbie Thwaites was extremely conscientious in making sure both parties were looked after, whilst keeping to the plan of our original move date. Without her help, we would have been completing whilst my wife was in labour, so I can't thank her enough!

James · 18 September 2026

★★★★★ 5/5

Trustpilot

Thank goodness for Louise Daly!

The biggest thing that made our experience great was having the help of Louise Daly. The selling process itself was something of a nightmare to be honest, thanks to buyers and their solicitors and agents, but the property has finally completed today, some 19 months after it first went on the market! But Louise has been so kind and kept us updated so well, and has, I’m sure, done a LOT of chasing of others’ extremely slow solicitors and agents! This past week, with exchange expected every day then failing to happen, leading to needing a simultaneous exchange and completion today, has been particularly fraught for our family. Louise has been so sympathetic, emailed regularly throughout the days, and shared our relief and happiness when the sale finally completed a little before 5pm today! Such a lovely lady - she is a shining star within the Miles and Barr Team! Thank you again Louise!

Bernadette · 11 September 2026

★★★★★ 5/5

Trustpilot

Not all heroes wear capes..

Louise Daly is worth her weight in gold, and any buyer or seller will be lucky to have her on their team. She was consistently excellent and often more effective than the solicitors at moving things forward. Always available, always proactive, and more than once, blurred the line between sales progressor and shoulder to cry on! The sale was painful, and without her I simply don't believe it would have gone through. Miles and Barr are lucky to have you Louise!

Alicia · 8 September 2026

★★★★★ 5/5

Trustpilot

Great communication and service from Louise in Margate

We have recently been with Miles & Barr in regards to selling our property in Margate, from March until now. We have had Louise Daly as our point of contact and she has been phenomenal throughout the whole process. She has been consistent with communication, answering all our questions in a timely manner, not only telling us what has happened, but what is likely to happen next with the process as to our request. Louise has always been available to answer all our questions, regardless how small they were. A quick email of reassurance and she responds promptly with answers. I would highly recommend selling with Miles & Barr, their communication has been fantastic with the sale of our property and would highly recommend Louise at Miles & Barr to handle your property, she is fantastic.

Steph · 2 September 2026

★★★★★ 5/5

Trustpilot

Emily stickler Our home-buying champ

Emily stickler was our contact point for the purchase of our first home, she was great from start to finish and got involved when we needed her too chasing paperwork,solicitors.Emily also kept us up to date fully with the process week by week and we were able to complete in a month as no chain either side because of the fast efficient service she provided. She answered all our calls and questions promptly and was very professional and kind with us. This whole process was made stress free by Emily and we thank her for that.... Highly recommend Miles & Barr as an estate agents for their customer service, knowledge and friendly approach nothing was too much trouble and they were very helpful with viewings and any extra information we needed being first time buyers. Shout out to Sam for your prompt attendance with our many viewings pictures to follow...

Belinda · 25 August 2026

★★★★★ 5/5

Trustpilot

Louise Daley is worth her weight in gold

This is the second property sale Louise has helped me with (helped is really an understatement of all the hard work she actually put in to get me over the finish line). From start to a very long finish Louise went above and beyond in giving me reassurance through a very tricky and frustrating process. Louise genuinely cares and is dedicated in keeping everyone in the chain notified and together on the same page. Louise is prompt to answer all calls and emails so I never was left wondering how the sale was developing, a hundred times quicker than my solicitor which made me count on her more than my conveyancer. When I had delay issues with the Management Company and Free Holder Louise didn't think twice in picking up the phone and calling them directly to speed them up. Which I found both mine and the buyers solicitor's lacked urgency. If I was on a ship sailing into the unknown I would want Louise to captain that ship. In all honesty her professionalism, reliability, dedication, efficiency, communication skills, proactive approach, genuine care and support and the love she puts into her job Louise should and could captain a whole fleet of ships. Louise what can I say you guided me through a long and difficult process, a process that on many occasions I thought would fall by the roadside. You kept me calm and more important you kept the chain ahead of me calm. You managed to keep all the links on track and I am over the moon to soon be moving into my dream home, something I can and will always thank you for. Louise Daley you are worth your weigh in gold, you are a great advocate for Miles & Barr and you are a true friend. Thank you a hundred times for everything you have done since we first started both our property sales last December, you are a very special person. Best wishes to you and your future. Romany Wilson

Miss · 16 August 2026

★★★★★ 5/5

Trustpilot

Miles and Barr Ashford

Having recently sold my house with Miles and Barr I was very satisfied with the service they provided. All members of the team were very approachable and professional. The sale of my house did have a couple of set backs however Debbie Thwaites the senior sales progressor was extremely helpful and reassuring throughout. She did an amazing job of keeping everyone on the right track and resolving issues quickly and efficiently. Thank you Debbie and Miles & Barr Ashford.

Natalie · 15 August 2026

★★★★★ 5/5

Trustpilot

A Buyers Review

I dealt with Miles & Barr Margate as a buyer. Agents were attentive and friendly in booking and carrying out viewings which lead to a flat purchase. My sales progression was handled by Louise who I felt went above and beyond. She emailed/called with updates, and chased the necessary persons before I had a chance to ask. Any time I did have a query she always answered the phone, dealt with it swiftly and always followed up. A stressful buying process (through external factors) made easier by a fantastic employee.

Rosie · 7 August 2026

★★★★★ 5/5

Trustpilot

Emily Stickler at Miles & Barr was brilliant throughout our purchase.

This was the first time I've had a dedicated sales progressor, and I was genuinely impressed by the difference it made. Emily kept in regular contact, chased both solicitors, provided weekly updates and always let me know exactly where the transaction stood. Having someone proactively managing the communication took a huge amount of stress away and made the whole transaction feel much smoother. I'd highly recommend Emily to anyone buying or selling a property. She provided an excellent service from start to finish.

James · 7 August 2026

★★★★★ 5/5

Trustpilot

Thank you doesn’t seem enough!

The customer service I received from Miles and Barr, Folkestone, has been flawless. Having inherited a property that was not straightforward, I cannot thank Emily Stickler enough for all her hard work. Emily has been fantastic every step of the way including explaining processes to myself, and answering all my questions. I was kept informed every step of the way. I had never sold a property before, but found the process to be fairly straightforward due to this, and will miss my weekly calls with Emily. Emily’s compassion and empathy, along with her knowledge and advice has been one of the most positive experiences I have endured throughout this whole process. Thank you will never be enough! I highly recommend.

Sam · 6 August 2026

★★★★★ 5/5

Trustpilot

In safe hands

We interviewed several local estate agents before deciding who to work with, and Judith Simpson from Miles & Barr stood out as by far the most approachable and professional. From our first meeting, we felt confident that we were in good hands. James Perks did an excellent job negotiating the sale price, while Becky White was our main point of contact throughout the process. Becky always kept us up to date, was incredibly efficient and on the ball, and made sure we knew exactly where things stood. Alice was also extremely helpful, as was Giuseppe. In fact, every member of staff we dealt with was friendly, professional and a pleasure to work with. As anyone who has bought or sold a property knows, the conveyancing process can be stressful at times, but throughout it all we felt reassured by the team's experience and capable hands. We won't be moving again for a very long time, but we wouldn't hesitate to recommend Miles & Barr to our friends and family. Thank you to everyone involved for helping us through the process.

DeborahGreen · 6 August 2026

★★★★★ 4/5

Trustpilot

Great estate agent. House sold!

From the very first meeting with Sam, I knew that I had made the right choice in estate agent. Viewings on day one before the house had even been put online. I would have given 5 stars if there was room for negotiation on the fees but I was told no. I know other estate agents are happy to negotiate fees. It wasn’t long at all before an offer was made and Emily guided me through the whole process. Emily kept me informed throughout and made check ins to ensure everything was going smoothly on my end and the buyers end. Emily went above and beyond with any requests I made such as getting the front photo shot of the house changed. I would highly recommend to friends and family. Great staff and service. From initial contact to house sale completion within 3 months!

Mike · 4 August 2026

★★★★★ 5/5

Trustpilot

Moving -taking the stress away

Well, we had a long old journey to get to where we are now - moving this Mon 3rd August - and Emily Stickler has been with us all of the way for working through all the small steps needed, and keeping us informed of what's going on. Any question and request was no bother for her. She's a star! In fact all of the people in the Folkestone have been so nice and a pleasure to get to know. They are all a great asset to the company. Thank you all for what you've done for us.

Philip · 1 August 2026

★★★★★ 5/5

Trustpilot

Sharing my Gratitude.

First of all I would like to say that during the period from when I started looking for a house I found Miles and Barr to be very helpful and easy to deal with when viewing a rather large amount of houses on a regular basis. But most of all I'd like to mention that since starting the purchase process I had the privilege of being assisted throughout by Emily at the Folkestone Branch. Emily kept in contact with me on a regular basis, assisting me with my queries and needs to get the deal done. She was very friendly and and easy to talk to. I am very glad to have had Emily looking after my interests. I could not have done it on my own without her knowledge and expertise.

Mark · 30 July 2026

★★★★★ 5/5

Trustpilot

Excellent service from Miles and Barr Folkestone

I have bought and sold a couple of properties and had rented my Folkestone flat to tenants for 18 years and Miles and Barr were by far the best estate agent to work with. With my flat sale, they were hardworking, reliable, very helpful and always kept me up to date. The whole team at the Folkestone office were excellent, especially Emily Stickler who handled the admin of the sale and kept so patient over almost 6 months. Thanks to Emily & Miles and Barr!

VK · 20 July 2026

★★★★★ 4/5

Trustpilot

Jade Eccott has been a very impressive…

Jade Eccott has been a very impressive and essential part of getting this deal across the line for us . Her persistence and patience really has been vital in helping keep this deal together. Her experience of monitoring and chasing up multiple property sales gave us the confidence to trust her advice and although it’s taken longer than we wanted a sale has now been exchanged . Jade more than made up for the branch negotiators Ethan Simpson’s poor advice which could have cost us £1000s in his incorrect so called market experience . Thank you Jade the stars are for you .

David · 17 July 2026

★★★★★ 5/5

Trustpilot

MY EXPERIENCE OF WORKING WITH PROPERTY MANAGER MICHELLE PURSE

MY EXPERIENCE OF WORKING WITH PROPERTY MANAGER MICHELLE PURSE. In October 2022 I bought a house in Ramsgate which was converted into three flats, all of which are tenanted. I was aware that Miles & Barr were the Letting Agents so was introduced to Michelle. From the first meeting I liked and trusted her. Following on I made the rather foolish decision to tackle the innumerable problems which came with the property myself, employing roofers, scaffolders, builders, gas engineers, plumbers, decorators which was a costly mistake on my part. Some of the tenants can be quite demanding and having arranged for a plumber to fix an issue, resulting in a much worse problem, I decided I needed to leave it to the professionals, which is what Michelle is. Since then Michelle has resolved a vast number of problems, from external works, new flooring, replacement bathrooms, and many smaller remedial works. She informs me in advance of compliance requirements, then arranges for one of her stable of contractors to simply go to the house and deal with such things as EICR’s Gas inspections, faulty locks etc. When I submit my End of Year Tax, she sends me a break down of rental income and expenses to forward to my accountant. All these responsibilities she removes from my shoulders, especially now RRA has been introduced, with good humour, unfailing reliability, and expertise. I can honestly say that without her assistance, I would probably have decided to leave the PRS and sell up. She really is a lovely woman, knowledgeable, helpful, funny, so I am extremely grateful to have won the lottery when it comes to my Property Manager Michelle.

Lynn · 16 July 2026

★★★★★ 5/5

Trustpilot

I've had an excellent experience with…

I've had an excellent experience with Miles & Barr, especially Jadie Hards. She has been incredibly friendly, professional and supportive throughout the whole process. Jadie kept me informed every step of the way, answered all my questions promptly and made what could have been a very stressful time much easier. Her communication has been outstanding, and nothing has ever seemed too much trouble. I truly appreciate all the help and support she has given me while preparing for my move. She is a real credit to Miles & Barr. I would highly recommend Miles & Barr, and especially Jadie Hards, to anyone looking for a professional, reliable and caring letting agent. Thank you so much for everything.

Chantal · 15 July 2026

★★★★★ 5/5

Trustpilot

Excellent service

From start to finish, Miles and Barr have been amazing. Josh was my first contact for the viewing and was very helpful, knowledgeable and friendly. All the staff that I interacted with were great and Becky was the best! She worked tirelessly as my Sales Progressor and I don’t think it would have happened without her, due to issues with solicitors in the chain. Even though it wasn’t related to the purchase, she jumped in and help to get everything across the line.

Michaela · 15 July 2026

★★★★★ 5/5

Trustpilot

I have rented out my flat through Miles…

I have rented out my flat through Miles & Barr for many years and found them to be very efficient. I can’t say I have had any problems which have not been able to sort. They have always put excellent tenants in my flat and dealt with any problems the tenants might have promptly and without any fuss. My current property manager Lisa Stamp is great she is very friendly and if I require anything she delivers almost immediately in a friendly and efficient manner. I am very happy with her.

Josie · 15 July 2026

★★★★★ 5/5

Trustpilot

Portfolio Managers are a must

We've been dealing with Miles & Barr as Managing Agent for our properties for more than 20 years and in all that time we've received good service. As our portfolio grew it became increasingly evident, to avoid duplication of work and 'the left hand not knowing what the right hand was doing' scenario, that a 'Portfolio Manager' was required to handle all correspondence relating to our properties that had previously been dealt with by different offices within the Miles & Barr group. When Michelle (now Michelle Purse) joined your team she evolved as our 'go-to' contact and was able to pull things together. We've depended upon her knowledge of the business and worked together to resolve more complicated issues. More recently, she's been the hinge-pin while we've been dealing with a non-communicative tenant and as 'Portfolio Manager', for want of a better title, Michelle has been able to maintain (and retain) an overall grasp of the matter. She's been our channel of communication with Miles and Barr. Her continued support and understanding is the reason for our comments which, we're hoping, will not go unnoticed by management.

Andy · 14 July 2026