Every review we hold for the Folkestone office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI have been renting with Miles and Barr…
I have been renting with Miles and Barr for nearly 3 years now.
After a turbulent time with personal issues I can say that Charlotte Thomas at the ramsgate branch has been impeccable with her service and kindness towards me. I couldn’t recommend her as an agent more.
Whenever I need anything she is there and responds promptly with whatever I request I need.
Thank you for everything!
Miss · 5 August 2026
Agent replied · 7 August 2026
Thank you for sharing your positive experience Millie. We are thrilled to hear that Charlotte has provided you with impeccable support and kindness. Our team is dedicated to delivering a seamless experience with professional integrity and expertise. If you need anything further, please do not hesitate to contact us.
★★★★★ 5/5
TrustpilotMelissa is a Stellar Sales Progressor
We were impressed with Melissa Scarsbrook's assistance from the start of the sales progression service at M&B.
She made first contact and provided regular updates without the need to chase her - a rarity these days in our long experience of buying and selling houses.
Melissa also acted as an effective channel of communication with the other side which really helped us plan our move.
Every estate agency needs a Melissa! 👏
Felicia · 5 July 2026
Agent replied · 10 July 2026
Thank you, Felicia, for sharing your wonderful experience with us. We're thrilled to hear that Melissa provided such professional support and kept you updated throughout the process. Clear communication and efficiency are our priorities, and it's great to know that Melissa, your sales progressor, excelled in these areas. We appreciate your kind words and hope to assist you again in the future!
★★★★★ 5/5
TrustpilotOutstanding Service, Reassurance Every Step of the Way
Rebecca Gravener at Miles & Barr has been outstanding from start to finish. She was always contactable, quick to reply, and consistently went out of her way to keep things moving between both solicitors.
Dawn · 19 April 2026
Agent replied · 11 May 2026
We're so happy to hear that you had such a positive experience. It's great to know that our team member provided calm reassurance and clear explanations during a difficult sale. We appreciate your kind words and are grateful for your feedback.
★★★★★ 5/5
TrustpilotBrilliant experience from start to finish
I recently purchased a house which was being sold by Miles & Barr. From start to finish they were excellent - professional, warm, friendly, helpful. I would especially credit the wonderful Nadine, without whom I honestly don't think the entire thing would have gone through (at least not in the timeline we wanted!!). She was so kind, empathetic and patient throughout, giving my helpful advice and encouragement, and keeping everyone informed, pushing where needed to get things moving, and generally being wonderful. This isn't the experience I've had with a lot of other estate agents, and I cannot thank Nadine and the team enough. I will not hesitate to use them in the future, and recommend them to anyone looking to sell/rent their home!
Miss · 23 December 2025
★★★★★ 5/5
GoogleNaomi has been great. Always replies straight away, nothing too much of a bother. A credit to the company 🙂 …
Dom · 22 July 2026
Agent replied · 23 July 2026
Thank you for your kind words, Dom. We are thrilled to hear that Naomi has provided you with prompt and professional support. Our team is dedicated to delivering great customer service. We appreciate your feedback and look forward to assisting you again soon.
★★★★★ 5/5
GoogleNaomi is amazing and so knowledgeable and helpful. Thank you for being so flexible. Emily
Emily · 27 August 2026
Agent replied · 27 August 2026
Thank you for your kind words Emily. We're thrilled to hear that Naomi's knowledge and flexibility made a positive impact. Your feedback inspires us to continue delivering exceptional customer value with integrity and efficiency.
★★★★★ 4/5
TrustpilotWould recommend
Initially when house put on the market, there seemed to be contact and follow up problems (switching over to a new IT system didn’t help). However once IT switch over was finished, then the various offices linked together and worked as one company, it was much improved. The sales people were very pleasant and helpful. Worth an extra mention was the Miles and Barr conveyancer, Louise Daly, who was excellent and kept me updated throughout the sold period and liaised well with my solicitor and my buyer as well as my vender. She was extremely helpful and certainly made a stressful situation and a last minute snag with my buyer, much easier to navigate.
Toni · 27 April 2026
Agent replied · 11 May 2026
We appreciate your feedback. We're happy to hear that the sales team was pleasant and helpful after the IT switch. It's great to know Louise Daly's work was excellent and made a stressful situation easier. Thank you for sharing your experience.
★★★★★ 4/5
TrustpilotAlthough it took a long time the sale…
Although it took a long time the sale eventually went through. The team were generally good and Rebecca was very helpful.
David · 15 July 2026
Agent replied · 20 July 2026
Thank you for sharing your experience, David. We're glad to hear that Rebecca, your sales progressor, and our team provided helpful support throughout the process.
★★★★★ 5/5
GoogleNaomi was an absolute gem! Amazing show around . Thank you very much. :)
Brendon · 26 August 2026
Agent replied · 26 August 2026
Thank you for your kind words Brendon. We’re thrilled to hear you found Naomi to be an absolute gem and enjoyed the amazing viewing. We appreciate your feedback and look forward to serving you again soon.
★★★★★ 5/5
TrustpilotHouse Purchase
Thanks to Becky, Giuseppe and Josh for making the purchase of our house a very seamless experience. Always there to help and provided a great service
Teresa · 3 June 2026
Agent replied · 12 June 2026
Thank you, Teresa, for sharing your wonderful experience with us. We are thrilled to hear that your sales progressor, Becky and Giuseppe and Josh provided you with seamless support throughout your house purchase. Our team is dedicated to delivering professional service and ensuring customer value. If you need anything further, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotFantastic service
Fantastic service. Kim is always speedy to reply, and gets stuff done asap. Highly recommend.
Anna · 18 August 2026
Agent replied · 25 August 2026
Thank you for your wonderful feedback, Anna. We truly appreciate your kind words about our speedy support and efficiency. Our team is dedicated to delivering professional service with integrity. We look forward to assisting you again soon!
★★★★★ 5/5
GoogleWe had a fantastic purchasing experience through Miles and Barr of our flat. Kayleigh was amazing at helping us with acquiring the purchase despite a lot of back and forth with the potential sale. Further down the line, Emily was also instrumental in pushing the sale through in a timely manner to support the quick sale. Everyone is so lovely at miles and barr Folkestone - thanks!!
Hugh · 17 May 2025
Agent replied · 17 May 2026
Hello Hugh
Thank you so much for your 5 Star review and feedback. Both Kayleigh and Emily work tirelessly to ensure things move as smoothly as they can. They and the team will be so pleased to hear your feedback and we wish you every happiness in your new home.
★★★★★ 5/5
TrustpilotGracie Maye was very efficient &…
Gracie Maye was very efficient & effective in solving a plumbing issue. After a week of going backwards & forwards (a severely blocked kitchen sink) Gracie sorted it within 1hr. She contacted a Drainage Company & they were at my property within the Hour. Problem fixed & Well done to Gracie!👏🏻👏🏻
Mrs · 17 July 2026
★★★★★ 1/5
GoogleUnfortunately I am amending my review today (March 2026) because I have had the most disappointing and ongoing experience with Miles and Barr Lettings department in Folkestone. I will be posting a new review with details. Avoid this lettings agency at all costs. They used to be good but they're absolutely awful now.
outdated review: I recently had the pleasure of putting my house on the market with Miles and Barr in Folkestone. From the outset they were professional, valued the house accurately, kept me informed, and were a really decent team. I actually couldn't fault them. Circumstances changed and I had such a good experience with their sales team (Sam and Jodie), that I have decided to use Miles and Barr as rental agents, too.Thanks everyone.
Catherine · 11 April 2026
Agent replied · 16 April 2026
Thank you for sharing your experience Catherine. Although you had a fantastic experience with our sales team, we are truly sorry to hear about your disappointing experience with our lettings team. We strive to provide professional support and clear communication at all times. Please reach out to us directly so we can address your concerns and work towards a resolution on amy.berwick@milesandbarr.co.uk
★★★★★ 5/5
TrustpilotLouise Daly is the only reason I give 5…
Louise Daly is the only reason I give 5 stars 🌟 she was amazing in keeping me updated every step of the way during the sales process, she liaised with my solicitor and buyers solicitors and my buyer which made the whole process much smoother as I didn't need to keep contacting my solicitor, shes like having your own wee PA shes brilliant
Angela · 17 April 2026
★★★★★ 5/5
TrustpilotRaised the issue of getting a new EPC…
Raised the issue of getting a new EPC done with the property manager, setting out our rationale and asking for her thoughts on the matter. She replied promptly and gave her recommendation in clear terms.
She offered to get an EPC assessor lined up if we didn't have anyone we wished to approach ourselves to do the necessary. We happily accepted her offer.
Shirley · 6 August 2026
Agent replied · 11 August 2026
Thank you for sharing your positive experience, Shirley. We're glad our property manager provided clear recommendations and support for your EPC needs. It's great to hear you accepted her offer for assistance. We strive to deliver professional service with local expertise and efficiency.
★★★★★ 5/5
TrustpilotDenise Lumpkin has been brilliant…
Denise Lumpkin has been brilliant throughout the whole process. Speeding things up for us and always at the end of the phone if we needed her!
Annie · 14 May 2026
Agent replied · 19 May 2026
We are so glad to hear our team provided such excellent support throughout your process. Thank you for sharing your positive experience!
★★★★★ 5/5
TrustpilotJade Eccott has made the process of buying a…
Jade has made the process of buying a first house less stressful than I thought with constant contact and updates as and when she had them. Without the contact with Jade we would have have been left in the dark on a few occasions. Highly recommended having her to help you along your way.
Harry · 21 September 2026
Agent replied · 30 September 2026
Thank you for sharing your experience, Harry. We're delighted to hear that Jade made your first home purchase less stressful with her constant updates and support. We strive to provide clear communication and professional assistance to ensure our clients feel informed every step of the way. If you need anything further, please don't hesitate to reach out to us
★★★★★ 5/5
GoogleNaomi was very helpful and friendly, all round pleasant experience, thanks 😊 …
Emma · 5 August 2026
Agent replied · 5 August 2026
Thank you for your kind words Emma. We're thrilled to hear that Naomi provided such friendly and helpful support. We always aim to create a pleasant experience for our customers. If you need anything else, please don't hesitate to reach out to us.
★★★★★ 4/5
TrustpilotEveryone was very helpful & Debbie Mead…
Everyone was very helpful & Debbie Mead kept us in the loop as to what was going on at all times.
Anne · 8 June 2026
Agent replied · 12 June 2026
Thank you for sharing your experience, Anne. We're glad to hear that our team, in particular, Debbie, your sales progressor, was helpful and kept you informed throughout the process. We apologise if there were any aspects that did not meet your expectations. Please feel free to reach out to us if you'd like to discuss your experience further.
★★★★★ 5/5
TrustpilotBecky was very helpful in assisting…
Becky was very helpful in assisting with our first house purchase.
Danielle · 13 August 2026
Agent replied · 15 August 2026
Thank you for sharing your experience, Danielle. We're delighted to hear that Becky provided such helpful support during your first house purchase. Our team is committed to delivering a seamless experience with professionalism and local expertise. If you need anything further, please don't hesitate to reach out to us
★★★★★ 5/5
TrustpilotExcellent service
Excellent service, Emily kept up up to date every step of the way, making our move go smoothly and taking off the pressure
Tania · 14 May 2026
Agent replied · 27 May 2026
Thank you, Tania, for your wonderful feedback. We're thrilled to hear that Emily provided excellent support and kept you informed throughout your move. Our goal is to ensure a smooth and efficient experience for our customers. We appreciate your recommendation and look forward to assisting you again in the future
★★★★★ 5/5
TrustpilotGreat Experience
Great experience with Miles & Barr for our first house purchase. Louise was very helpful, and communication was efficient.
Izzy · 11 June 2026
Agent replied · 16 June 2026
Thank you, Izzy, for sharing your wonderful experience with us. We're delighted to hear that Louise, your sales progressor, provided helpful support and that our communication was efficient. We always strive to put our clients first and deliver a seamless experience. If you need anything further, please don't hesitate to reach out to us.
★★★★★ 5/5
GoogleHaving just completed my house purchase through Miles and Barr, I cannot thank the team enough and would highly recommend them.
During my property search I encountered the different departments within the team.
Jordon who showed me multiple properties.
Kayleigh who negotiated my offer through to acceptance.
Emily for guiding me through the process of exchange and completion.
The team are extremely helpful, understanding and professional.
Thank you all for ensuring this has been a comfortable process for me.
Nikki · 11 March 2026
Agent replied · 16 April 2026
Dear Nikki, Thank you for sharing your wonderful experience with our team. We are thrilled to hear that our support made your house purchase comfortable and efficient. Jordan, Kayleigh and Emily strive to provide clear communication and integrity throughout the process. We appreciate your recommendation and wish you all the best in your new home.
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