Trusted Agent profile · Folkestone
Verified
★★★★★
1,331 reviews across 2 platforms
101, Sandgate Road, Folkestone, CT20 2BQ
Part of Miles, see every office.
Miles's office in Folkestone, at 101, is rated 4.5 out of 5 across 1,331 reviews on two platforms, including 528 Google reviews rated 4.7.
Every review we hold for the Folkestone office, from every platform, shown as written. First names only.
5/5
TrustpilotBrilliant Communication
Louise Dayley was exceptionally helpful and easy to reach for reassurance and information regarding sale of property to Tenants. I would go so far as to say She held the whole process together
Thank you, Stephen, for your kind words. We're delighted to hear that Louise provided exceptional support and kept everything on track during your property sale. If you need anything further, please don't hesitate to reach out to us.
5/5
GoogleI mainly deal with Ross Newman who works alongside a team of agents who I find hardworking, friendly and very helpful. I commend Ross for his strong leadership, commitment and sound judgment. He's always ready to lend a helping hand no matter how small the issue is. I think Ross and his team is one of the reasons why Miles & Barr is the best estate agent. Keep up the good work!
Hello Debbie, Thank you for your glowing review, we do try and be the best Estate Agent and try to deliver service everyday to live up to this. Ross was over the moon to hear your feedback and we are so happy you managed to get the sale agreed....and thank you very very much for the wonderful cake, the whole team enjoyed it and we are super grateful. Thank you again Debbie, we are here whenever you need us.
5/5
TrustpilotLouise at Miles & Barr has made the…
Louise at Miles & Barr has made the process of buying our first home so much easier. They were really helpful from the moment we found a property with them, and whenever they had a property that matched what we were looking for, they always let us know. They worked around us throughout the whole process, and Louise has kept us updated from the moment we placed our offer.
Thank you for sharing your wonderful experience, Ellie. We're thrilled to hear that Louise made your first home purchase easier and kept you informed throughout the process. Our team is dedicated to providing professional support and clear communication to ensure a seamless experience. We appreciate your trust in us and wish you all the best in your new home
5/5
TrustpilotDebbie T has been an absolute joy from…
Debbie T has been an absolute joy from start to finish of our house purchase! She’s incredibly knowledgeable, always on hand with brilliant advice (and the occasional agony aunt session!) and has been fantastic at keeping us updated and chasing things along. She’s a pleasure to speak to and has made the whole process feel so much easier. A real credit to Miles & Barr, thank you, Debbie! ❤️
Thank you for sharing your wonderful experience, Lauren. We are thrilled to hear that Debbie provided you with exceptional support and made the process feel easier. We appreciate your kind words and wish you all the best in your new home!
5/5
GoogleWe began working with Miles & Barr after working with another estate agent for 18 months, during which time 3 agreed sales fell through. We were immediately impressed by their professionalism and attention to detail, which were in stark contrast to the other estate agent. Miles & Barr found us 2 serious buyers within the first 9 days, we accepted one of the offers, and we have just completed the sale. The whole process was very smooth and we were kept informed of every development. In particular I'd like to thank Emily S and Sam F for their help and advice throughout the process. They really helped to make it as painless as possible, and to ensure that the sale progressed smoothly and quickly. Thanks to everyone in the Miles & Barr Folkestone office - you are highly recommended!
Hello Stephen, Thank you so much for your 5 Star Review. I know you had a hard road before you came to us, but I am so glad to hear we managed to turn things around for you to a successful conclusion after your experiences with your previous agent. Sam and Emily will be so pleased to hear your feedback as I know both worked extremely hard for you to get this one over the line. We wish you all the very best for the future.
5/5
GoogleWe just finished an epic three day house hunt in Folkestone and can confidently say that Miles and Barr are hands down the most kind, knowledgeable and responsive agents out there. We felt comfortable and supported each step of the way! A special mention to Georgina, who showed us around a couple of properties and offered so much invaluable advice, that this first time house buying business suddenly seemed much less daunting. Not only do we feel like she had a deep understanding of her business, she also took the time to get to know us and understand exactly what we were looking for. Highly recommend!
Hi Evelien, Thank you for your 5 Star review. Georgina is everything you have said and was overjoyed to hear your feedback and to know she is doing a great job. Thanks again and wishing you all the best.
5/5
GoogleI have not yet bought or sold a property through Miles & Barr in Folkestone, but I've had numerous positive interactions with their staff on such a variety of levels - giving their time to discuss elements of the buying process as a first time buyer, informing, being attentive, offering advice without bias and being polite and friendly, that I'm writing this. Of note: Georgie/G/Georgina yesterday showed me around a property and was incredibly helpful with a really professional but personable demeanour. She explained elements I didn't know about the buying process, took time to hand-write leasehold info on the cover of the paperwork to highlight it beforehand, and was amazing. John - I'm just off the phone to John who, without any push to use any service or buy through the company and with seemingly limitless time to explain, educated me on various property legalities and specific case examples that I was unaware of and could have potentially saved me thousands and at least has left me more educated and informed into the process of buying. (Also shout out to Debbie/Klaudia in general for lots of questions from me) I really appreciated all of these interactions and I've not spent a penny through the company, and I may never, but the quality of professionalism and helpfulness in my interactions so far counts for a lot to me and I really appreciate it especially, as a first time buyer. Warm regards.
Hi Jon, Thank you so much for taking the time to leave us a 5 star review. We really appreciate it and the whole team were very pleased to hear your words and feedback, it has motivated us more to carry on giving an excellent service. Georgina, Claudia, Debbie and John were overjoyed and very appreciative to hear your feedback and we wish you all the very best and hope we can find you a home to buy soon...
5/5
TrustpilotThe team at miles and Barr have been…
The team at miles and Barr have been very helpful and Abigail Mantel has been very helpful with the selling of my house
Thank you for your kind words, Nigel. We're thrilled to hear that Abigail provided you with such helpful support during the sale of your house. Our team is dedicated to delivering a seamless experience with professionalism and local expertise. If you need anything further, please don't hesitate to reach out to us.
5/5
TrustpilotExcellent communication
Our contact with Miles and Barr was predominantly with Emily Stickler. Emily has been fantastic and has always been available to contact with any queries. Emily regularly called us every week to update us on the progress of the sale. 5/5 star service.
We're happy to hear that you had such a positive experience. It's great to know that the regular updates and availability met your needs. Thank you for sharing your kind words and valuable feedback.
5/5
TrustpilotAn Excellent Company To Work With
From the very beginning of the sales process all members of the Miles and Barr team we very attentive. We were offered good advice and and at all times they showed courtesy and patience. 95% of the time they responded to our emails within a day. Highly recommended estate agent to work with. I have probably forgotten some one but thank An Excellent Company To you Sam, Kayleigh, Emily, Ross and Jordan.
Thank you for sharing your wonderful experience with our team. We are delighted to hear that our support was attentive and professional throughout the process. Your recommendation means a lot to us, and we appreciate your kind words for Sam, Kayleigh, Emily, Ross, and Jordan. We strive to deliver a seamless experience with integrity and local expertise, and we look forward to assisting you again in the future
5/5
TrustpilotThroughout the selling process nothing was too much trouble.
We exchanged today and the whole process was made easier with Debbie’s help every step of the way. Debbie Mead was always easy to contact and talk to. If she was busy or even on her days off she would call me back.
We appreciate you sharing your experience. We're happy to hear that the process was made easier with the support you received. It's great to know our team offered efficient and helpful guidance throughout. Thank you!
5/5
TrustpilotLisa has been wonderful!
My property manager Lisa has been wonderful and approachable and my experience with Miles and Barr is one of the most positive I have had in 14 years of renting !
Thank you for sharing your wonderful experience, Robert. We're pleased to hear that Lisa has been approachable and that your time with us has been so positive. We strive to provide professional support and clear communication to meet individual needs. If there's anything more we can do for you, please let us know.
5/5
TrustpilotGood job done. Worth the fee.
My family need a lot of care .I am an unpaid carer . The fact that the staff at Miles and Barr do such a great job of managing our rental property a huge help to me . Every time I contact them they respond and help with useful one to one conversations ,such a help as technology simply does not understand the world and work load of an unpaid carer .Thank you all at Miles and Barr.
Thank you for sharing your experience, Mrs Spencer. We are delighted to hear that our team has been a great support in managing your rental property. We strive to provide professional and efficient service, recognising the unique needs of our clients. If you ever need further assistance, please do not hesitate to reach out to us.
5/5
TrustpilotClear communication and great sales progressor
Miles and Barr were great at talking us through the whole process of purchasing a house and our sales progressor Annie was fantastic keeping everyone on track - thank you!
Thank you for your wonderful feedback. We're delighted to hear that our team provided excellent support throughout your home purchase. It's great to know that Annie, your sales progressor, kept everything on track for you. We truly value your experience and are here for any future needs.
5/5
TrustpilotNadine held my hand when times were incredibly stressful
We had a tricky and bumpy journey with this sale. I am entirely convinced the fact that very junior people employed by the solicitors involved acting for the buyer in the transaction caused most of the issues we all faced collectively as buyer, seller and Agent. Their incompetence and apparent lack o empowerment, the lack of honesty and transparency or any sense of responsibility to fulfil the most basic of tasks (for which they were contracted and paid) with any sense of urgency or care meant the conveyancing process was long, fraught with hold ups, half truths, unfulfilled promises causing stress and completely and unnecessary delay. Through this whole process, frustrating as it was daily, Nadine as Miles and Barr’s progressing agent tried above and beyond to find solutions for all parties. She responded quickly with answers when she was eventually able to get them from both the buyer and eventually the buyer’s solicitor. She listened while I ranted at the ridiculousness (and incompetence of parties who must do this day in day out)of it all, always tried to find solutions and was pulled in all directions. She kept calm, although I know she shared my frustration at the unnecessary complexity of what should have been a simple, short chain and relatively small transaction was palpable. She kept positive and kept me in the loop when there was eventually progress and news. She did a better than anyone could have done faced with the broken and outdated almost entirely still analogue process of conveyancing as it is with solicitors today. The system is broken, conveyancing is not taken seriously enough by Solicitors and people like Nadine have to deal with the outcome of that hourly in their working day. She remained optimistic and positive She deserves to be praised for her tenacity and patience and client service.
Thank you for sharing your experience, Kerry. We are sorry to hear of the challenges you encountered during the sale. It can indeed be an arduous process at times. We appreciate your very kind words about our team's professionalism and support, especially Nadine's dedication to finding solutions and keeping you informed and updated at all times. Thank you again for your wonderful review
5/5
GoogleKirsty was amazing from the first viewing all the way to key handover. The process was easy, quick and Kirsty was very helpful with any questions we had. Would recommend to anyone!
Thank you so much for your kind review! It was an absolute pleasure helping you from the first viewing through to key handover. I'm so pleased to hear you found the process easy and straightforward, and that I could help answer your questions along the way. Wishing you all the best in your new home, and thank you for your recommendation, it really means a lot!
5/5
TrustpilotBecky been so helpful
Becky has been extremely helpful under quite difficult circumstances . We have relied on her to be the link with our buyer.
Thank you for your kind words, Teresa. We're thrilled to hear that Becky has provided such valuable support during challenging times. If you need anything further, please don't hesitate to reach out to us.
5/5
TrustpilotAn excellent service all round
From the first meeting with Harvey we were constantly updated with how our everything was going. Unfortunately the market changed and after it being explained to us it was necessary to reduce the sale price. Once this was done the interest was immediately there. We decided to go with the solicitors who Miles and Barr recommended and can’t fault Boys and Maughan Once sale agreed we had a dedicated contact in Melissa who was the go between for all parties and kept us updated. This made a huge difference to know that things were progressing behind the scenes. They may not be the cheapest estate agents but you get what you pay for and this was a very smooth service which we would recommend.
Thank you, Mark and Karen, for sharing your experience with us. We're delighted to hear that our constant updates and dedicated support from Melissa your sales progressor, made a difference during your sale.
4/5
TrustpilotStressful Solicitors
I decided to use Miles & Barr to sell my property after such a great experience in the past. However, this time wasn't the same from start to exchange. Incompetent solicitors, predominantly on the buyer's side. Frustration and unbearable stress due to nearly losing my next property twice. I would like to give great praise to Denise Lumpkin, the Sales Progressor, who worked tirelessly to get this sale over the line. Her professionalism was outstanding, and kept me going when it felt like all hope was lost. Full gratitude to Denise, as it shouldn't take 10 months to sell an apartment, when before, I sold my house with Miles & Barr in 6 months from start to finish.
Thank you for sharing your experience, Mrs Banks. We apologise for the stress and frustration you faced during the sale. We're glad to hear that Denise provided outstanding support and professionalism throughout the process. We really appreciate your feedback!
5/5
TrustpilotThank you Louise and Graham
Dedicated contact Louise was prompt, understanding and on it, excellent in getting it over the line. Thanks also to Graham who was personable, thorough and generous.
Thank you for sharing your experience, Adam. We're thrilled to hear that Louise provided prompt and understanding support while Graham was thorough and personable. Your feedback motivates us to continue putting people first and providing excellent customer value.
5/5
GoogleI would highly recommend Miles & Barr. Great team, Emily Stickler was very proactive in making sure my sale offer progressed and kept on top of solicitors to completion. This was the second time I have used this estate agent and their service has been excellent.
Dear Karen, Thank you for your wonderful feedback. We are thrilled to hear that our team provided proactive support and maintained clear communication throughout your sale. It is great to know that you found our service to be professional and efficient during both of your experiences with us. We look forward to assisting you again in the future.
5/5
TrustpilotEmily Maddie and Kayleigh were very…
Emily Maddie and Kayleigh were very curteous and extremely proactive in the purchase of our new flat. I was very impressed with this and it really does make all the difference with what is already a stressful process.
We're so glad to hear our team provided such courteous and proactive support during your flat purchase. We appreciate your kind words.
5/5
GoogleI just wanted to leave a review for Miles and Barr, especially Ross Newman who showed me around some houses last month. He was a very kind, young gentleman, who took the time to try and find all of one’s housing needs, and had exceptional knowledge of the area.
Dear Archibald, Thank you so much for your kind words. We're thrilled to hear that Ross provided you with exceptional service and took the time to understand your housing needs. Your feedback truly reflects our commitment to being customer focused and trustworthy and we look forward to supporting you again in the future.
5/5
TrustpilotExcellent communication throughout the…
Excellent communication throughout the process from beginning to end. Special thanks to Rebecca Gravener. Would definitely recommend.
Thank you for sharing your wonderful experience, Alex. We are thrilled to hear about the excellent communication and support you received, especially from Rebecca, your sales progressor. We appreciate your recommendation and look forward to assisting you again in the future.
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