Every review we hold for the Folkestone office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleNaomi was warm and welcoming, incredibly down to earth. She had a wonderful understanding of what I wanted in a potential property. She explained everything and made me feel at ease. Thankyou Naomi.
Kristiina · 25 August 2026
Agent replied · 25 August 2026
Thank you for your kind words Kristiina. We're thrilled to hear that Naomi made you feel at ease and understood your needs so well. Our team is dedicated to providing professional support and clear communication. We appreciate your feedback and look forward to assisting you further.
★★★★★ 1/5
TrustpilotVery pushy with using their solicitors
I know the guy was only doing his job, but I dislike the system of aggressive sales technique to get buyers to use a solicitor you recommend, so you can make some commission. To be fair, the guy wasn't unpleasant, but was persistent, and I felt bamboozled into agreeing, despite my concerns which I aired at the time, including conflict of interest,due to sellers using same company. Unfortunately a quote i was given verbally was inaccurate, but as you wanted my money immediately, your now having to sort out what I hope is a full refund, so we can use our preferred and cheaper solicitors. To be honest, this has left an unpleasant taste in my mouth, im now apprehensive about having to deal with miles and barr for the sale, and won't be selling with this company when we sell our house next year. Its just too pushy, and not all estate agents do this, one we used in Sandwich certainly wasn't. . So my advice, be prepared for battle if you want to use your own solicitor! Your guy who showed us the flat twice was lovely though.
Marcus · 31 August 2026
Agent replied · 2 September 2026
Hi Marcus,
Thank you for taking the time to share your feedback regarding your experience with Miles & Barr Mover Essentials. I am sorry that our discussions regarding conveyancing services gave you that impression.
Having reviewed the matter, I understand there was initially some confusion regarding the conveyancing quotation provided through Mover Essentials. Once this was identified, the correct revised quotation was provided to you before any payment was made. Whilst I appreciate this may have caused frustration and concern, I can confirm that you chose to move forward only after receiving the revised quotation and having the opportunity to consider your options.
I understand that you have chosen to instruct an alternative solicitor. Following your decision, the fees paid through Mover Essentials were refunded, enabling you to proceed with your preferred conveyancing firm. Mover Essentials is designed to introduce clients to a panel of trusted conveyancing firms and provide information to help them make an informed choice. However, the decision regarding which solicitor to instruct always remains entirely with the client, and we never want anyone to feel pressured during that process.
Thank you again for bringing your concerns to our attention. We value all feedback as it helps us improve our service. I appreciate your comments regarding the member of our team who conducted the viewings, and I will ensure that this positive feedback is passed on.
Should you wish to discuss your experience further, please feel free to contact me directly.
Kind regards,
Lisa Cook
Sales Progression Manager
Miles & Barr
★★★★★ 5/5
TrustpilotSuccessful purchase and sale
This has been a long drawn out purchase and sale needless to say Becky White has been most helpful and professionally competent. Many thanks to her and the team .
Linda · 11 September 2026
Agent replied · 14 September 2026
Thank you for sharing your experience, Linda. We're delighted to hear that Becky and our team provided you with professional support throughout your purchase and sale. We strive to deliver a seamless experience with integrity and local expertise. If you need anything further, please don't hesitate to reach out to us
★★★★★ 5/5
TrustpilotGreat experience purchasing our new…
Great experience purchasing our new property through Miles and barr! Becky White was very helpful throughout, providing regular updates and chasing solicitors vigorously for us.
Thank you guys !!
Glenn · 17 September 2026
Agent replied · 21 September 2026
Thank you for sharing your wonderful experience, Glenn. We are thrilled to hear that Becky provided you with excellent support and kept you updated throughout the process. If you need anything else, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotJade Eccott
Jade Eccott was so helpful and went above and beyond her duties,
Nothing was any trouble and especially when I couldn't get hold of the Solicitor she gave her a gentle nudge each week,
10/10 rating ❤️
Andrew · 24 July 2026
Agent replied · 4 August 2026
Thank you, Andrew, for your wonderful feedback. We're thrilled to hear that Jade provided such exceptional support and went the extra mile for you. If you need anything further, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotMel was great throughout the process
Mel was great throughout the process, especially towards the end. When things started to get slow and tight, Mel really pushed the sale and purchase through, even working outside of her work hours.
Customer · 20 August 2026
Agent replied · 7 October 2026
Thank you for sharing your experience with us. We're thrilled to hear that Mel provided exceptional support, especially when things got tight. Her dedication to pushing the sale and purchase through demonstrates our commitment to efficiency and customer value. We appreciate your kind words and look forward to assisting you again in the future
★★★★★ 5/5
TrustpilotGood experience selling our house with the deal branch
Good experience selling our home with the deal branch. Luke H was great at communicating with us and keeping us informed and also Aimee during the viewing process. Jade the sales progressor also did a great job updating us and handling any concerns after the offer was accepted. After having challenging first buyers they went out of their way to get us a new better offer and see it through to exchange of contracts. I would use them again if I ever look to move again.
Brendan · 26 August 2026
Agent replied · 2 September 2026
Thank you for sharing your positive experience, Brendan. We're delighted to hear that our team provided excellent communication and support throughout the process. It's great to know that we could secure a better offer for you. We appreciate your trust and would be happy to assist you again in the future
★★★★★ 5/5
TrustpilotHad a great experience
Had a great experience. Debbie was very helpful and would chase up the solicitors when needed. We have had a quick turnaround from selling to exchange was roughly 3 months.
Would definitely use this agent again.
Carly · 29 July 2026
Agent replied · 6 August 2026
Thank you for sharing your wonderful experience, Carly. We're thrilled to hear that Debbie provided such helpful support and ensured a quick turnaround for your sale. We look forward to assisting you again in the future!
★★★★★ 5/5
GoogleIt was a pleasure to meet with Elliot Yesterday. What a friendly helpful person he is he was very informative about the property which we were viewing also pointing out other benefits that we may have missed. He told us he was new to the office but was very willing to find out any other information which we may have required. We have decided not to view any more properties at the present time. If we should change our minds, we would defiantly come back to your company and in particular Elliot. Please pass on our Best Wishes to him
Anne · 17 July 2025
Agent replied · 17 May 2026
Thank you so much for your 5 star Review. We are so happy that you had a great experience with Elliot, he was delighted to hear your words and they are much appreciated. We are happy to help in the future whenever you need us.
★★★★★ 5/5
TrustpilotJade Eccott was supportive throughout…
Jade Eccott was supportive throughout the process and communicated all the way from offer to completion. She was always available to assist with concerns and ensured the whole process was as smooth and easy as possible, 10/10.
Cas · 18 July 2026
Agent replied · 20 July 2026
Thank you for sharing your wonderful experience, Cas. We're thrilled to hear that Jade, your sales progressor, provided such supportive and professional assistance throughout the process. If you need anything further, please don't hesitate to reach out to us.
★★★★★ 5/5
GoogleWe had a really great experience with Miles and Barr. Maddy was our agent and she was fantastic, always super helpful, proactive and friendly, highly recommended.
Dave · 28 September 2026
Agent replied · 30 September 2026
Thank you for sharing your wonderful experience, Dave. We're thrilled to hear that Maddy provided you with fantastic support and was proactive and friendly throughout your journey. Your recommendation means a lot to us, and we appreciate your trust in our local expertise and integrity.
★★★★★ 5/5
TrustpilotBuying and selling a house is one of…
Buying and selling a house is one of the most daunting things , Denise made it easy and kept us informed all the way through
Thank you
Adam · 21 September 2026
Agent replied · 23 September 2026
Thank you for sharing your experience, Adam. We're delighted to hear that Denise made the process of buying and selling your home easy and kept you informed throughout. If you need any further assistance, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotCalming the turmoil
It was a particularly fraught transaction with lots of unexpected twists and turns. Without Nadine, I don't think it would have gone through at all. Thank you Nadine.
Peter · 14 September 2026
Agent replied · 19 September 2026
Thank you for sharing your experience, Peter. We're thrilled to hear that Nadine's support made a difference during your transaction. If you need anything further, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotHelpful
They have been very kind and patient with this whole process. Louise has been very helpful with everything we have needed and explained things when we was unsure. She has really made this experience much easier for us.
Rachel · 9 July 2026
Agent replied · 7 October 2026
Thank you for sharing your experience, Rachel. We're delighted to hear that Louise provided you with helpful support and made the process easier for you. We always strive to put people first and deliver a seamless experience through clear communication. If you need anything further, please don't hesitate to reach out to us
★★★★★ 5/5
TrustpilotAll of the staff at Miles and Barr, especially Rebecca.
All of the staff at Miles and Barr, without exception, have been kind, courteous, respectful and efficient throughout the whole process of selling my mums house.
Rebecca Gravener has stood out in particular as she has been with me throughout. It was a challenging house to sell due to being age restricted and subject to the rules and regulations of two management companies, that were very slow to respond at every step of the way. Rebecca maintained an admirable level of professionalism, keeping calm, with a measured assertiveness under pressure, when needed. She always kept me in the loop during the many ups and downs. I am extremely satisfied with the service we received from Rebecca. Thank you.
Marianne · 17 August 2026
Agent replied · 24 August 2026
Thank you for sharing your experience, Marianne. We are thrilled to hear that our team provided kind and professional support throughout the challenging process of selling your mum's house and we appreciate Rebecca's dedication to keeping you informed. Thanks again for your review
★★★★★ 5/5
TrustpilotJade was fantastic from start to…
Jade was fantastic from start to finish. She kept me well informed and never rushed me off the phone. Pleasure to deal with :)
Camilla · 7 October 2026
Agent replied · 11 October 2026
Thank you for your wonderful feedback, Camilla. We're thrilled to hear that Jade, your sales progressor, provided you with excellent support and kept you well informed throughout your experience. If you need anything further, please don't hesitate to reach out to us.
★★★★★ 5/5
GoogleNaomi is so friendly and helpful. Great advice as well to support us through the moving process. Thoroughly recommend and she will be who I send all my friends too.
Suzanne · 28 August 2026
Agent replied · 2 September 2026
Thank you for your kind words Suzanne. We are thrilled to hear that Naomi provided such friendly and professional support during your move. We appreciate your recommendation and look forward to assisting your friends in the future.
★★★★★ 5/5
TrustpilotPlumbing issue
Kim, from Miles and Barr was very quick and reactive to sort out a leak in my flat and even followed through by liaising with the building's managing agents. Great service.
Gilles · 20 August 2026
Agent replied · 25 August 2026
Thank you for your kind words, Gilles. We are delighted to hear that Kim was quick and efficient in resolving the leak in your flat. Our team strives to provide professional support and clear communication, ensuring a seamless experience for our customers. If you need any further assistance, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotMaisie is very helpful!
Maisie is our property manager and she’s absolutely great. Even when things are out of her control, she’s compassionate and responsive to us. Grateful for her making renting life easier.
Liam · 24 August 2026
Agent replied · 26 August 2026
Thank you for your kind words, Liam. We are thrilled to hear that Maisie's support has made your renting experience easier. Our team is dedicated to providing professional and compassionate service and we appreciate your recognition of our efforts. If you ever need anything further, please don't hesitate to reach out to us.
★★★★★ 5/5
GoogleNaomi was very lovely and pleasant and showed us around the property we are very interested in the property and we are very how much she is going to help us ☺️
Charlie · 4 August 2026
Agent replied · 5 August 2026
Thank you for your kind words Charlie. We're thrilled to hear that Naomi made a positive impression while showing you the property. Our team is dedicated to providing support and local expertise to ensure you feel valued throughout your journey. If you have any questions or need further assistance, please don't hesitate to reach out to us.
★★★★★ 5/5
GoogleI’ve recently been viewing properties with a sales agent named Maddy and I can honestly say she’s been an absolute pleasure to work with. From the very first viewing her bubbly and enthusiastic personality made the whole experience so much more enjoyable. She clearly loves what she does and it shows.
She was extremely professional, knowledgeable about the properties, quick to answer any questions, and always well-prepared. Her upbeat energy was appreciated as looking for a new home can sometimes be disheartening so I really appreciated how she balanced being friendly and approachable while also being clear, honest and efficient.
If you’re looking for an estate agent who brings both energy and expertise, I’d highly recommend Maddy. Thank you for all of your help!
Kayleigh · 12 June 2025
Agent replied · 17 May 2026
Hello Kayleigh,
Thank you so much for your 5 Star Review. We are so glad to hear about your experience and Maddy was blown away with your kind words and feedback. Feedback like this motivates us to carry on delivering excellent service and it is very much appreciated. Thank you again and wishing you all the very best.
★★★★★ 5/5
TrustpilotGood people
Property manager Louise is responsive and prompt. I'm really impressed with the level of customer service I have received. I appreciate the humanistic element.
Aston · 25 September 2026
Agent replied · 30 September 2026
Thank you for your kind words, Aston. We are thrilled to hear that you found our customer service impressive and that Louise provided you with prompt support. We always strive to put people first and deliver a seamless experience. Your feedback motivates us to continue providing professional and efficient service with integrity
★★★★★ 5/5
TrustpilotI am extremely pleased with the prompt…
I am extremely pleased with the prompt and helpful attention we have been given by Miles and Barr in both letting and in sales.
We have been with the same agent for over 20 years and Charlotte Dyer has most efficiently and expertly managed our properties for well over a decade. I have always been impressed by Charlotte’s professionalism and kindly manner.
Although we may not have the largest portfolio, I could not wish for a better service or more pleasant, helpful and effective staff.
Karin · 29 July 2026
Agent replied · 4 August 2026
Thank you, Karin, for your wonderful feedback. We are thrilled to hear that Charlotte has provided you with such professional and efficient support over the years. Our team is dedicated to delivering exceptional service and ensuring customer value. We truly appreciate your loyalty and look forward to continuing to meet your needs.
★★★★★ 5/5
TrustpilotI spoke to Gracie this morning…
I spoke to Gracie this morning regarding an issue we have with a garage door at our rental property. She was kind and courteous and dealt with the matter very efficiently.
Very impressed.
Russell
Russell · 15 July 2026
Agent replied · 17 July 2026
Thank you for sharing your experience, Russell. We're delighted to hear that Gracie provided you with kind and efficient support. We always strive to recognise individual needs and deliver professional service. If you need further assistance, please don't hesitate to reach out to us.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
