Miles and Barr reviews in Folkestone

★★★★★ 5/5

Google

Miles & Barr were very proactive in getting our property in Hawkinge sold within 2 months of it going on the market, which was after the stamp duty holiday ending in March 2025. The valuation was realistic, paperwork easy to complete prior to going on the market & they communicated with us well. The agent even went round to cut the lawn on a day off prior to it going on the market. The sale went through within 4 months.

Andy · 18 September 2025

★★★★★ 5/5

Google

Kayleigh and Maddy at Miles & Barr Folkestone have been absolutely fantastic to deal with. They’ve both been professional, friendly, and incredibly supportive throughout our search and offer process. Communication has always been clear and prompt, and they’ve gone above and beyond to help us, even sharing local contacts to make our move easier. It makes such a difference to work with agents who genuinely care and keep you updated every step of the way. Thank you both for making what can be a stressful process feel so much smoother! Highly recommend Kayleigh and Maddy if you’re buying or selling in the area.

Joe · 18 September 2025

★★★★★ 3/5

Trustpilot

A fantastic property manager

Miles and Barr managed the property we let for 14 years. We had numerous property managers in that time and it has only been in the last 6 months since Rachel Hodson took over we have been totally happy. Rachel was an excellent communicator, keeping us up to date, answering questions in a timely manner and finding out if she didn't know. If she had been our property manager for the whole time,j I would have given 5 stars.

Alison · 22 June 2026

★★★★★ 4/5

Trustpilot

Friendly and professional

Our experience involved a complicated property sale so we needed a lot of support and guidance which Miles and Barr definitely gave us. There seemed a lot of information at the beginning which took time to take in. We gradually got to know each person in the different stages of the sale process - everyone was friendly and professional. We were kept well informed and our questions answered. With a lot of effort by Denise, our sale progressor, to keep our sale chain together in the final stages, our sale was successful. Our recommendation and thanks to everyone at Miles and Barr

Rosemary · 30 September 2026

★★★★★ 5/5

Trustpilot

Louise at Miles & Barr was fantastic…

Louise at Miles & Barr was fantastic throughout. She was a speedy and reliable communicator and made a stressful process feel much more manageable. She is genuinely one of the best estate agents we have worked with, and we would highly recommend her.

Ms · 18 July 2026

★★★★★ 5/5

Trustpilot

Me and my partner dealt with Abigail…

Me and my partner dealt with Abigail Burch, she gave us excellent communication and helped us through needing maintenance and moving out of our flat! The process went nice and smooth and couldnt be more grateful for the help !!🥳

Queenieb · 4 August 2026

★★★★★ 5/5

Trustpilot

Property Sale

Miles and Barr (in particular Becky White) were very helpful during the sale and responded promptly with any questions i had. As i live overseas, it was important to have a local contact point that was able to help with a range of issues and concerns.

Geoff · 18 June 2026

★★★★★ 5/5

Trustpilot

Very pleased with the team at Miles and…

Very pleased with the team at Miles and Barr for recently selling my property. I initially chose them thanks to the warm and professional approach of Maddy at the front of house. Shea then provided a well-researched valuation and responded quickly to all of my questions. Kayleigh expertly negotiated an offer and timescale that worked perfectly for everyone in our chain. Finally, Emily handled the sales progression with empathy and complete regularity; her weekly updates provided a level of reassurance I haven't experienced with other agents. I am so glad I went with Miles and Barr and would highly recommend them if you are thinking of selling your home.

Ben · 18 September 2026

★★★★★ 5/5

Google

I can't recommend M&B highly enough in terms of how they supported us during our sale at every stage. Their knowledge of the local market is deep and insightful, their approach and strategy was very well thought out, and their attention to detail was very impressive. We achieved what we were looking for very quickly with this level of support. Kayleigh and Sam in particular were excellent, keeping us informed at every step of the way, and dealing with any queries quickly and efficiently. Same even went above and beyond in collecting and taking to the post office a parcel I had neglected to direct to our new address. There was no need for him to do this, however he offered to do it without hesitation. Fantastic service. If you're moving to or within Folkestone or the local area, you should definitely have M&B at the tope of your list of agents to consult.

Mark · 22 August 2025

★★★★★ 5/5

Trustpilot

Huge thank you to Louise Daly and the team

Huge thank you to the team, especially Louise Daly who has been wonderful getting this first time buyer’s purchase over the line. Louise has been instrumental in communication and helping to resolve issues, and making the whole process stress free. Very happy and grateful! ☺️

Jo · 18 June 2026

★★★★★ 5/5

Trustpilot

I had a wonderful experience dealing with Emily

I had a wonderful experience dealing with Miles & Barr, Emily was outstanding and so helpful and friendly. She kept me updated constantly and was always putting my mind at rest. Would throughly recommend them. Big thank you to Emily ❤️

Jo · 16 July 2026

★★★★★ 1/5

Google

Don't Bother - We booked a viewing with one of the sales reps and informed that we would be travelling a distance to view. Travel to said location at the appointed time after waiting 15mins. Decided to call the office, as there was "no show". Called us back to be informed that the sale rep had "called us this morning to cancel". However, no missed calls on either contact number provided (which they confirmed in their diary). Still no contact following to apologise or rebook. Wouldn't be selling with this agency as YOU could be missing a viewing or sale!! Response: it would have been under the name of Karen Davies. As of recent. We both spoke directly to Jordan. Who stated that he "attempted to call us", informed by the office that it was in the diary under the above name.

Sophie · 13 September 2026

★★★★★ 5/5

Google

Navigating the world of first-time home buying was like trying to order a meal in a Parisian restaurant without knowing a word of French, challenging and a bit intimidating. Thankfully, Miles and Barr in Folkestone were my trusty translators, making the process smooth and surprisingly enjoyable. In today’s world of "thank you, next", they’ve mastered the art of personal touch. If you're buying a house, don’t do it without them, unless you enjoy ordering snails when you just wanted a salad (talking from experience)! Highly recommend.

Katarina · 18 August 2025

★★★★★ 4/5

Trustpilot

Selling and buying a house is always a…

Selling and buying a house is always a stress process but the service we received from our sales progressor Louise made it more manageable. Louise was always available when needed and provided great communication with the chain and always happy to assist when needed.

Harriet · 23 June 2026

★★★★★ 5/5

Trustpilot

Renting with Miles & Barr was great

Renting with Miles & Barr was great, easily one of the best agencies we’ve rented from before. Madison was quick to respond to any issues we had over our two year tenancy and quickly found the solutions we needed.

Daniela · 27 July 2026

★★★★★ 5/5

Trustpilot

Thank You, Miles and Bar

We are very grateful for the journey to our new home with the help of Miles and Bar. They provided excellent guidance and support throughout the process. A special thank you to Louise and Bradley for all their help and professionalism. Highly recommended!

Manu · 30 June 2026

★★★★★ 5/5

Google

Miles and Barr estate agents Folkestone Thank you Emily and Kayleigh for you help getting my new home. As a first time buyer we didn’t no what to do but Emily made it painless and easy Thank you.

Jim · 30 July 2026

★★★★★ 5/5

Trustpilot

Emily at miles and Barr has been…

Emily at miles and Barr has been excellent she has kept us updated every step of the way and been supportive and empathetic to the stressful and long process of buying and selling a home. She is very knowledgable and has brilliant customer service skills. 5 star!

Felicity · 27 May 2026

★★★★★ 5/5

Google

Very pleased with the team at Miles and Barr for recently selling my property. I initially chose them thanks to the warm and professional approach of Maddy at the front of house. Shea then provided a well-researched valuation and responded quickly to all of my questions. Kayleigh expertly negotiated an offer and timescale that worked perfectly for everyone in our chain. Finally, Emily handled the sales progression with empathy and complete regularity; her weekly updates provided a level of reassurance I haven't experienced with other agents. I am so glad I went with Miles and Barr and would highly recommend them if you are thinking of selling your home.

Ben · 7 September 2026

★★★★★ 1/5

Google

I have never in my life experienced such a deceitful, incompetent, and slow-moving agency. My property sat unlet with M&B for *10 weeks*, trapped in an exclusivity agreement, with on average just 1-2 viewings a week, until I was able to move across to Match Estates, who let the property in just **four days** with wonderful tenants. 1/ The photos taken of the property were inadequate, so I had to redo them myself. The waiting list for proper photos was apparently weeks. 2/ A few offers were made by prospective tenants, only to then go quiet / cold with no explanation. 3/ The ten weeks of stress caused significant disruption to my professional and personal life, delaying an overseas job opportunity. When I stressed the urgency of getting the house let, I was met with bored staff, who gaslighted me into thinking it was *normal for a 3-bed house to sit empty for 10 weeks. 4/ The agent who showed prospective tenants around the house would continually make mistakes about the house including the size / whether white goods were included, etc. 5/ Even when I had removed M&B, and was marketing with Match Estates, no one bothered to come to collect the sign outside the property for weeks. I could continue, but I feel the above demonstrates the utter lack of care, consistency, and action taken by M&B to let the property. Their incompetence cost me thousands of pounds. AVOID at all costs.

Olivia · 6 September 2026

★★★★★ 5/5

Trustpilot

Louise - Miles and Barr

Louise has been absolutely fantastic and so pro active throughout the entire experience, even when the agents in the rest of the chain seemed to become stagnant. We really appreciate all of your help. Thank you

Shannon · 10 August 2026

★★★★★ 5/5

Trustpilot

Miles & Barr

I went through Miles & Barr to complete the purchase of my first home. Denise was very helpful, providing responses to my Emails/phone calls in a timely manner, and was efficient in moving the purchase process forward until completion. Would recommend!

Alex · 6 July 2026

★★★★★ 5/5

Trustpilot

Emily Stickler

We are first time buyers, and had Emily Stickler managing our house purchase for us. From start to finish, Emily was fantastic, always chasing third parties for updates and keeping us in the loop more so than our solicitors did! Couldn’t have asked for a better estate agent.

Tom · 16 May 2026

★★★★★ 5/5

Trustpilot

Brilliant experience of renting

Miles and Barr have been great - it had been a while since I'd rented but everything was explained really well and it was a quick, smooth process. While living in the flat, my property manager Abigail Burch has been such a brilliant help - actioning any issues immediately and always so responsive. She's friendly, helpful and proactive - it's been a real pleasure to work with her. I'm moving out soon but I would definitely rent again through Miles and Barr.

Alice · 13 May 2026