Every review we hold for the Folkestone office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotMiles and Barr have been exceptional in…
Miles and Barr have been exceptional in the sale of my property. They have made the process efficient and stress free. I would like to extend my personal thanks to the whole team, especially Jade Eccott who has been on hand every step of the way. Always available at the end of the phone for help and guidance. I would recommend Miles and Barr.
Mr · 29 July 2026
Agent replied · 6 August 2026
Thank you for your wonderful feedback, Jonathan. We are thrilled to hear that our team provided you with efficient and stress-free support during your property sale. We truly appreciate your recommendation and wish you all the best in the future.
★★★★★ 5/5
TrustpilotMiles & Barr have been excellent
All the staff at Miles & Barr were very helpful. Luke for sales was excellent & Denise Lumpkin, a senior progressor, was totally amazing. She was the one who kept everything on track & us up to date with our sale’s process. She is a very effective communicator & really made a difference.
Dee · 7 October 2026
Agent replied · 13 October 2026
Thank you, Dee and Alan, for your wonderful feedback. We're thrilled to hear that our team provided excellent support and kept you informed throughout the process. If you need anything further, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotEmily Stickler
Although it went on for a lengthy amount of time, Emily Stickler re-assured is at every step. We called up almost every week and Emily was nothing but kind and polite in response, calling back if we didn't catch her by phone.
All the other staff also helped by letting us know what was happening (and reading Emily's notes)
Curtis · 29 August 2026
Agent replied · 2 September 2026
Thank you for sharing your experience, Curtis. We're delighted to hear that Emily provided you with kind and professional support throughout the process. We strive to keep our customers informed and appreciate your recognition of our team's efforts. If you have any further questions or need assistance, please don't hesitate to reach out to us
★★★★★ 5/5
GoogleSo our experience with mills & Barr over all was amazing a massive thank you to Emily stickler she’s been awesome she ring us every week to keep us informed on the purchase of our new home and advise us all the way through the process so big big thank you to Emily you have been fantastic
PETER · 26 August 2026
Agent replied · 30 August 2026
Hi Peter, thank you so much for your kind words. It's lovely to hear that you had such a wonderful experience with Emily. We hope to assist again at some point in the future. Enjoy your new home!
★★★★★ 5/5
TrustpilotSuccess
Another successful sale enabled by Louise at Miles and Barr. In essentially, what is a broken UK, it is good to know that there are a few of us left that do work hard and care about what we do, whilst the State is trying to do its best to squeeze the life out of us. Thank you Louise.
Sean · 11 August 2026
Agent replied · 15 August 2026
Thank you, Sean, for your kind words about Louise. We are thrilled to hear about your successful sale and appreciate your recognition of our hard work and integrity. Our team is dedicated to providing professional support and local expertise to ensure a seamless experience for our clients. If you ever need assistance in the future, please don't hesitate to reach out to us
★★★★★ 5/5
GoogleI recently purchased a property with the support of Lisa, and I couldn’t be happier with the experience. From start to finish, Lisa was completely on the ball and made sure everything ran smoothly. Her knowledge of the property was excellent, and her kindness and attention to detail really made the whole process feel effortless. I felt fully supported throughout and truly appreciated her proactive approach. I would highly recommend Lisa to anyone looking for a professional, caring, and highly capable estate agent.
Lesley · 28 February 2026
Agent replied · 28 July 2026
Thank EWE so much for your wonderful review, we’re delighted to hear how positive your experience was.
Lisa will be absolutely thrilled with your feedback. Her proactive approach, attention to detail, and genuine care for her clients are exactly what she strives to deliver, so it’s fantastic to know she made your purchase feel smooth and effortless.
We really appreciate your recommendation and wish you every happiness in your new home. If EWE ever need anything in the future, we’re always here to help!
★★★★★ 4/5
TrustpilotMy interactions with Miles and Barr
My interactions with Michelle Purse, in particular, who is always courteous and extremely thorough and Gillian were both productive and professional in their manner.
I do feel the Directors should consider much lower fees when renewing Rental Agreements for a new Tenant, where a Landlord has already been paying monthly Management Fees without having to be asked or negotiated down. Disappointing.
Tom · 14 July 2026
Agent replied · 17 July 2026
Thank you for your review Tom and your kind words about Michelle and Gillian. We appreciate your feedback as we are always looking to improve our services. We endeavour to ensure that our pricing is competitive and that the service level is of the highest standard. We appreciate you continuing your business relationship with us and hope that your tenant is happy in their new home.
★★★★★ 5/5
TrustpilotI have been overly impressed at the…
I have been overly impressed at the service offered by Miles & Barr, particularly Debbie Thwaites - the senior sales progressor.
Debbie has been constantly in contact throughout the purchase of my first property, has chased things up on my behalf and has always been quick to reply to messages/questions that I've sent her.
Would highly recommend.
Rachel · 6 August 2026
Agent replied · 11 August 2026
Thank you, Rachel, for sharing your wonderful experience with us. We are delighted to hear that Debbie provided you with constant support and quick responses during your property purchase. We truly appreciate your recommendation and wish you all the best in your new home.
★★★★★ 4/5
TrustpilotHelpful friendly estate agents
Miles and Barr were helpful along every step of the process, explaining the ins and outs of house buying and what we might expect to happen next. Mel was always available for us to chase up solicitors and answer any quick questions whilst Owen was really friendly and put our nerves at ease multiple times.
Michael · 18 August 2026
Agent replied · 24 August 2026
Thank you for sharing your experience, Michael. We're glad to hear that our team provided helpful support throughout your house buying journey. Wishing you all the best in your new home
★★★★★ 5/5
TrustpilotGreat service
Miles and Barr were helpful all the way from the initial viewing to eventually selling the property later on.
In the sales side thanks to both Lukes, Aimee, and Steve for all their help, and in after sales Jade was really helpful, patient and knowledgable when it came to coming to a deal with the new buyer.
Tom · 5 August 2026
Agent replied · 11 August 2026
Thank you for sharing your wonderful experience, Tom. We're thrilled to hear that our team provided helpful support throughout your journey, from the initial viewing to the sale. If you need anything further, please don't hesitate to reach out to us.
★★★★★ 5/5
GoogleMy mum, Barbra, and I want to share a review for Jordan in particular. What we especially loved about being shown properties with Jordan was the absence of 'estate agent speak' (where they come out with stock phrases and you know they have made no effort to consider what you're looking for and your particular situation).
We felt as though Jordan was on the journey with us and knew that if something came to the agency which fitted out remit he would call us.
Our only disappointment was that another agency had a property we wanted and we weren't able to bring Jordan a sale!!!
Joanna · 11 February 2026
Agent replied · 16 April 2026
Dear Joanna,
Thank you so much for your kind words. We're thrilled to hear that you and Barbra appreciated Jordan's customer service and his honesty throughout your property search. It's disappointing that another agency had the property you wanted, but we truly value your trust in us and hope to support you again in the future.
★★★★★ 5/5
GoogleI would definitely recommend Miles and Barr. Very well organised estate agents. Staff are split into separate teams for showing properties, negotiations, onboarding and then they follow up weekly to ensure the sale is proceeding along smoothly. So everything is streamlined and efficient. So we felt well taken care of in every step of our journey. Thank you to Jordan for showing us around. Ross and Kayleigh for negotiating the deal. In order to ensure the sale was progressing smoothly and quickly, Emily was brilliant at chasing solicitors and vendors/buyers. We bought a flat from them and it was a smooth and stress free transaction. I just sat back and didn't stress at all! I would use them again if we were ever to sell, buy or rent out. Very professional and friendly agents.
Joanna · 11 February 2026
Agent replied · 16 April 2026
Dear Joanna,
Thank you for your wonderful review. We're thrilled to hear that you found our service to be excellent and that our team, including Jordan, Ross, Kayleigh and Emily, provided you with reliable support throughout your journey. Your trust in us means a lot and we look forward to assisting you again in the future!
★★★★★ 5/5
TrustpilotJade was a great communicator
Jade Eccott was a great communicator and kept me updated on the progressof the sale every week. She got in touch when she said she would and had oodles of charm in what she did. I thank her for that and Miles and Barr generally for being dynamic in the sale process in what is an uneasy market.
Crispin · 22 July 2026
Agent replied · 28 July 2026
Thank you, Crispin, for your wonderful feedback. We're thrilled to hear that Jade's communication and charm made your sale process smoother. We strive to provide professional support and local expertise, especially in a challenging market. Thank you for your wonderful review
★★★★★ 5/5
Trustpilotliaison role
Debbie Thwaites' role as a liaison between buyer & seller was invaluable. She communicated with both parties and the respective solicitors, & kept everything moving towards completion of the sale.
Debbie was efficient and pleasant, and prompt in following up queries. I appreciate the help she gave us.
Ale · 25 September 2026
Agent replied · 30 September 2026
Thank you for sharing your experience with us, Ale. We are delighted to hear that Debbie's support as a sales progressor was invaluable in keeping everything on track. Our team strives for efficiency and clear communication to deliver a seamless experience. We appreciate your kind words and are here to assist you anytime.
★★★★★ 5/5
GoogleSales Progressor Emily has been really great throughout our sale, keeping us up to date, being empathetic and knowledgeable when we hit bumps in the road! Her weekly updates were really appreciated and helped ease our anxieties on what was happening! Every time I asked something Emily knew the answer which shows how experienced she is in her role and a great asset to M&B
Felicity · 2 June 2026
Agent replied · 29 May 2026
Thank you for sharing your experience Felicity. We're thrilled to hear that Emily provided you with excellent support and kept you informed throughout the process. Her professionalism and local expertise truly shine and we appreciate your recognition of her efforts. We strive to deliver a seamless experience and ensure customer value, so your feedback means a lot to us.
★★★★★ 5/5
TrustpilotLouise in the Sales Team made our…
Louise in the Sales Team made our experience so easy, even though we were selling 2 properties and purchasing 1.
Louise was all over everything and kept us fully updated. She was patient, approachable and friendly throughout.
I would highly recommend Miles and Barr, they did all the work and made everything uncomplicated and stress free.
Thank you Louise!!
Jayne · 13 July 2026
Agent replied · 20 July 2026
Thank you for sharing your wonderful experience, Jayne. We're thrilled to hear that Louise, your sales progressor, made the process of selling two properties and purchasing one so straightforward and stress-free. We appreciate your recommendation and look forward to assisting you again in the future!
★★★★★ 5/5
TrustpilotI just want to give a massive thank you…
I just want to give a massive thank you to Louise daly for all her help with our house buying process! She was honestly amazing, so quick at replying to us and actually getting things from the solicitors when they were being very slow.. Louise gave us the best experience and we are very grateful for her hard work.
Jovi · 10 July 2026
Agent replied · 20 July 2026
Thank you for sharing your wonderful experience, Jovi. We're thrilled to hear that Louise, your sales progressor, provided such efficient support during your house buying process. If you need anything else, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotThank you so much to Jade Eccott for…
Thank you so much to Jade Eccott for all your help and amazing communication, we had weekly updates from Jade, and she really helped us with the process, and what to expect. She helped chase up enquires, and communicated with the vendor. A big thank you to you.A real credit to your profession. Would recommend for sure 🤩
Louisa · 16 July 2026
Agent replied · 20 July 2026
Thank you, Louisa, for your wonderful feedback. We're thrilled to hear that Jade, your sales progressor, provided you with excellent support and communication throughout the process. Our team is dedicated to delivering a seamless experience with integrity and local expertise. We truly appreciate your recommendation and wish you all the best!
★★★★★ 5/5
TrustpilotSales Progressor of the century
Outstanding service, Thank you so much to Louise Daly for truly going above and beyond to secure our sale/purchase! We had a complex chain which faced many complications but Louise kept us informed every step of the way and helped us achieve our goal!
Thankyou Louise you honestly are a treasure
Grant · 26 August 2026
Agent replied · 2 September 2026
Thank you for sharing your wonderful experience, Grant. We are thrilled to hear that Louise provided exceptional support throughout your complex sale and purchase. Our team is dedicated to clear communication and professional integrity, ensuring our clients feel valued every step of the way. We appreciate your kind words and wish you all the best in your new home
★★★★★ 4/5
TrustpilotGood experience as a buyer
We recently purchased via Miles and Barr and had a good experience overall. Our process required multiple viewings - this was an aspect which was handled well each time. Comms were clear, we didn't experience any noteworthy issues or delays, and our 'progressor', Rebecca, helped us stay on track for a timely exchange.
Ed · 11 August 2026
Agent replied · 15 August 2026
Thank you for sharing your experience, Ed. We're delighted to hear that our team provided clear communication and effective support throughout your multiple viewings. Your feedback helps us continue delivering a seamless and professional service with integrity and local expertise.
★★★★★ 5/5
TrustpilotFirst time buyer
Could not be more happier with how informative & smooth the journey has been, from putting down an offer to completion of sale.
Louise Daly has been a big help (especially as a first time buyer) with constant updates of the process, making sure I was still in the loop of things.
Thank you :)
Hannah · 27 July 2026
Agent replied · 4 August 2026
Thank you, Hannah, for sharing your wonderful experience. We're thrilled to hear that our support made your journey smooth and informative. Louise is dedicated to keeping our clients updated, especially first-time buyers. We appreciate your kind words and wish you all the best in your new home
★★★★★ 5/5
GoogleEmily Stickler was the Senior Sales progressor for our purchase and gave us excellent service. I would receive at minimum an email and most of the time a call every week during the process to update us not only on our vendor but the entire chain. She took ownership of the process and even when we had issues with our buyer she did everything she could to assist us (even though she wasn't directly responsible for it) and helped us get the sale and purchase across the line. Brilliant service. If we ever look to buy or sell again we'll be using Miles & barr.
Ryan · 16 January 2026
Agent replied · 16 April 2026
Hi Ryan, thank you so much for your fantastic 5 star review. We are thrilled to hear that Emily provided you with such excellent service and kept you updated throughout the process. Your trust in us means the world, and we look forward to supporting you again in the future. Wishing you all the best!
★★★★★ 5/5
GoogleMiles & Barr took over for us as selling agent after a short time with another agent and brought exactly the energy and dedication we were looking for. They made sure they properly got to know our property and that helped in securing multiple viewings quickly and an offer shortly thereafter.
They were supportive throughout the sale process and always ready to communicate up and down the chain so we felt we were in good hands. Special thanks to Sam who handled the valuation and Maddy who conducted several of the viewings - a highly professional and personable bunch who I would definitely recommend!
Frankswildy · 16 January 2026
Agent replied · 7 May 2026
Hi Neil and Leona, Thank you so much for your 5 Star review. We are so glad you had a good experience with us and found us to be personable and professional. Sam and Maddy were over the moon to hear your kind words and we all wish you all the very best for the future, we are here whenever you need us.
★★★★★ 5/5
GoogleMy husband and I have recently purchased a house in Folkestone through Miles and Barr. From the beginning, all of the team were extremely helpful and were really friendly and communicative.
Emily Stickler was our Sales Progressor and throughout the purchase showed high levels of professionalism and knowledge about each stage of the process. Emily is really kind and personable, we couldn't recommend her enough!
Jessica · 11 May 2026
Agent replied · 16 April 2026
HI Jessica,
Thank you for sharing your wonderful experience with us. We are thrilled to hear that our team provided you with friendly and professional support throughout your home purchase. It's great to know that Emily's knowledge and kindness made a positive impact on your journey. We truly appreciate your recommendation and wish you all the best in your new home!
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