Miles and Barr Kent reviews

★★★★★ 5/5

Google

I can't recommend M&B highly enough in terms of how they supported us during our sale at every stage. Their knowledge of the local market is deep and insightful, their approach and strategy was very well thought out, and their attention to detail was very impressive. We achieved what we were looking for very quickly with this level of support. Kayleigh and Sam in particular were excellent, keeping us informed at every step of the way, and dealing with any queries quickly and efficiently. Same even went above and beyond in collecting and taking to the post office a parcel I had neglected to direct to our new address. There was no need for him to do this, however he offered to do it without hesitation. Fantastic service. If you're moving to or within Folkestone or the local area, you should definitely have M&B at the tope of your list of agents to consult.

Mark · 22 August 2025

★★★★★ 5/5

Trustpilot

Huge thank you to Louise Daly and the team

Huge thank you to the team, especially Louise Daly who has been wonderful getting this first time buyer’s purchase over the line. Louise has been instrumental in communication and helping to resolve issues, and making the whole process stress free. Very happy and grateful! ☺️

Jo · 18 June 2026

★★★★★ 5/5

Trustpilot

Great viewing experience

Lynette was the perfect person to introduce us to Canterbury and its properties. She understood straight away what we were looking for and took us around to show us. Big plus was that she was able to drive us around.

Peter · 23 July 2026

★★★★★ 5/5

Trustpilot

I had a wonderful experience dealing with Emily

I had a wonderful experience dealing with Miles & Barr, Emily was outstanding and so helpful and friendly. She kept me updated constantly and was always putting my mind at rest. Would throughly recommend them. Big thank you to Emily ❤️

Jo · 16 July 2026

★★★★★ 1/5

Google

Don't Bother - We booked a viewing with one of the sales reps and informed that we would be travelling a distance to view. Travel to said location at the appointed time after waiting 15mins. Decided to call the office, as there was "no show". Called us back to be informed that the sale rep had "called us this morning to cancel". However, no missed calls on either contact number provided (which they confirmed in their diary). Still no contact following to apologise or rebook. Wouldn't be selling with this agency as YOU could be missing a viewing or sale!! Response: it would have been under the name of Karen Davies. As of recent. We both spoke directly to Jordan. Who stated that he "attempted to call us", informed by the office that it was in the diary under the above name.

Sophie · 13 September 2026

★★★★★ 4/5

Trustpilot

Selling and buying a house is always a…

Selling and buying a house is always a stress process but the service we received from our sales progressor Louise made it more manageable. Louise was always available when needed and provided great communication with the chain and always happy to assist when needed.

Harriet · 23 June 2026

★★★★★ 5/5

Google

Navigating the world of first-time home buying was like trying to order a meal in a Parisian restaurant without knowing a word of French, challenging and a bit intimidating. Thankfully, Miles and Barr in Folkestone were my trusty translators, making the process smooth and surprisingly enjoyable. In today’s world of "thank you, next", they’ve mastered the art of personal touch. If you're buying a house, don’t do it without them, unless you enjoy ordering snails when you just wanted a salad (talking from experience)! Highly recommend.

Katarina · 18 August 2025

★★★★★ 5/5

Trustpilot

Renting with Miles & Barr was great

Renting with Miles & Barr was great, easily one of the best agencies we’ve rented from before. Madison was quick to respond to any issues we had over our two year tenancy and quickly found the solutions we needed.

Daniela · 27 July 2026

★★★★★ 5/5

Trustpilot

Thank You, Miles and Bar

We are very grateful for the journey to our new home with the help of Miles and Bar. They provided excellent guidance and support throughout the process. A special thank you to Louise and Bradley for all their help and professionalism. Highly recommended!

Manu · 30 June 2026

★★★★★ 5/5

Google

Miles and Barr estate agents Folkestone Thank you Emily and Kayleigh for you help getting my new home. As a first time buyer we didn’t no what to do but Emily made it painless and easy Thank you.

Jim · 30 July 2026

★★★★★ 5/5

Google

Very pleased with the team at Miles and Barr for recently selling my property. I initially chose them thanks to the warm and professional approach of Maddy at the front of house. Shea then provided a well-researched valuation and responded quickly to all of my questions. Kayleigh expertly negotiated an offer and timescale that worked perfectly for everyone in our chain. Finally, Emily handled the sales progression with empathy and complete regularity; her weekly updates provided a level of reassurance I haven't experienced with other agents. I am so glad I went with Miles and Barr and would highly recommend them if you are thinking of selling your home.

Ben · 7 September 2026

★★★★★ 1/5

Google

I have never in my life experienced such a deceitful, incompetent, and slow-moving agency. My property sat unlet with M&B for *10 weeks*, trapped in an exclusivity agreement, with on average just 1-2 viewings a week, until I was able to move across to Match Estates, who let the property in just **four days** with wonderful tenants. 1/ The photos taken of the property were inadequate, so I had to redo them myself. The waiting list for proper photos was apparently weeks. 2/ A few offers were made by prospective tenants, only to then go quiet / cold with no explanation. 3/ The ten weeks of stress caused significant disruption to my professional and personal life, delaying an overseas job opportunity. When I stressed the urgency of getting the house let, I was met with bored staff, who gaslighted me into thinking it was *normal for a 3-bed house to sit empty for 10 weeks. 4/ The agent who showed prospective tenants around the house would continually make mistakes about the house including the size / whether white goods were included, etc. 5/ Even when I had removed M&B, and was marketing with Match Estates, no one bothered to come to collect the sign outside the property for weeks. I could continue, but I feel the above demonstrates the utter lack of care, consistency, and action taken by M&B to let the property. Their incompetence cost me thousands of pounds. AVOID at all costs.

Olivia · 6 September 2026

★★★★★ 5/5

Trustpilot

Louise - Miles and Barr

Louise has been absolutely fantastic and so pro active throughout the entire experience, even when the agents in the rest of the chain seemed to become stagnant. We really appreciate all of your help. Thank you

Shannon · 10 August 2026

★★★★★ 5/5

Trustpilot

Miles & Barr

I went through Miles & Barr to complete the purchase of my first home. Denise was very helpful, providing responses to my Emails/phone calls in a timely manner, and was efficient in moving the purchase process forward until completion. Would recommend!

Alex · 6 July 2026

★★★★★ 5/5

Trustpilot

Emily Stickler

We are first time buyers, and had Emily Stickler managing our house purchase for us. From start to finish, Emily was fantastic, always chasing third parties for updates and keeping us in the loop more so than our solicitors did! Couldn’t have asked for a better estate agent.

Tom · 16 May 2026

★★★★★ 5/5

Trustpilot

Brilliant experience of renting

Miles and Barr have been great - it had been a while since I'd rented but everything was explained really well and it was a quick, smooth process. While living in the flat, my property manager Abigail Burch has been such a brilliant help - actioning any issues immediately and always so responsive. She's friendly, helpful and proactive - it's been a real pleasure to work with her. I'm moving out soon but I would definitely rent again through Miles and Barr.

Alice · 13 May 2026

★★★★★ 5/5

Google

Naomi was warm and welcoming, incredibly down to earth. She had a wonderful understanding of what I wanted in a potential property. She explained everything and made me feel at ease. Thankyou Naomi.

Kristiina · 25 August 2026

★★★★★ 1/5

Trustpilot

Very pushy with using their solicitors

I know the guy was only doing his job, but I dislike the system of aggressive sales technique to get buyers to use a solicitor you recommend, so you can make some commission. To be fair, the guy wasn't unpleasant, but was persistent, and I felt bamboozled into agreeing, despite my concerns which I aired at the time, including conflict of interest,due to sellers using same company. Unfortunately a quote i was given verbally was inaccurate, but as you wanted my money immediately, your now having to sort out what I hope is a full refund, so we can use our preferred and cheaper solicitors. To be honest, this has left an unpleasant taste in my mouth, im now apprehensive about having to deal with miles and barr for the sale, and won't be selling with this company when we sell our house next year. Its just too pushy, and not all estate agents do this, one we used in Sandwich certainly wasn't. . So my advice, be prepared for battle if you want to use your own solicitor! Your guy who showed us the flat twice was lovely though.

Marcus · 31 August 2026

★★★★★ 5/5

Trustpilot

Great experience purchasing our new…

Great experience purchasing our new property through Miles and barr! Becky White was very helpful throughout, providing regular updates and chasing solicitors vigorously for us. Thank you guys !!

Glenn · 17 September 2026

★★★★★ 5/5

Trustpilot

Jade Eccott

Jade Eccott was so helpful and went above and beyond her duties, Nothing was any trouble and especially when I couldn't get hold of the Solicitor she gave her a gentle nudge each week, 10/10 rating ❤️

Andrew · 24 July 2026

★★★★★ 5/5

Trustpilot

Mel was great throughout the process

Mel was great throughout the process, especially towards the end. When things started to get slow and tight, Mel really pushed the sale and purchase through, even working outside of her work hours.

Customer · 20 August 2026

★★★★★ 5/5

Trustpilot

Good experience selling our house with the deal branch

Good experience selling our home with the deal branch. Luke H was great at communicating with us and keeping us informed and also Aimee during the viewing process. Jade the sales progressor also did a great job updating us and handling any concerns after the offer was accepted. After having challenging first buyers they went out of their way to get us a new better offer and see it through to exchange of contracts. I would use them again if I ever look to move again.

Brendan · 26 August 2026

★★★★★ 5/5

Trustpilot

Had a great experience

Had a great experience. Debbie was very helpful and would chase up the solicitors when needed. We have had a quick turnaround from selling to exchange was roughly 3 months. Would definitely use this agent again.

Carly · 29 July 2026

★★★★★ 5/5

Trustpilot

Fin and Louise at margate

Fin at Margate right from the start was prompt and professional with dealing with sale. He also has a very friendly and genuine manner about him which we warmed to from the start. We were updated throughout. All the viewings were arranged and we were given helpful feedback. Louise at margate throughout the sale was keeping us updated with any progress. She was checking all the time with us and solicitors etc. She is so easy to deal with and approachable at all times and very professional too. Our experience overall was such a good one that we would not hesitate in recommending them.

Caroline · 24 August 2026