Miles and Barr Kent reviews

★★★★★ 5/5

Google

We just finished an epic three day house hunt in Folkestone and can confidently say that Miles and Barr are hands down the most kind, knowledgeable and responsive agents out there. We felt comfortable and supported each step of the way! A special mention to Georgina, who showed us around a couple of properties and offered so much invaluable advice, that this first time house buying business suddenly seemed much less daunting. Not only do we feel like she had a deep understanding of her business, she also took the time to get to know us and understand exactly what we were looking for. Highly recommend!

Evelien · 17 May 2025

★★★★★ 5/5

Google

I have not yet bought or sold a property through Miles & Barr in Folkestone, but I've had numerous positive interactions with their staff on such a variety of levels - giving their time to discuss elements of the buying process as a first time buyer, informing, being attentive, offering advice without bias and being polite and friendly, that I'm writing this. Of note: Georgie/G/Georgina yesterday showed me around a property and was incredibly helpful with a really professional but personable demeanour. She explained elements I didn't know about the buying process, took time to hand-write leasehold info on the cover of the paperwork to highlight it beforehand, and was amazing. John - I'm just off the phone to John who, without any push to use any service or buy through the company and with seemingly limitless time to explain, educated me on various property legalities and specific case examples that I was unaware of and could have potentially saved me thousands and at least has left me more educated and informed into the process of buying. (Also shout out to Debbie/Klaudia in general for lots of questions from me) I really appreciated all of these interactions and I've not spent a penny through the company, and I may never, but the quality of professionalism and helpfulness in my interactions so far counts for a lot to me and I really appreciate it especially, as a first time buyer. Warm regards.

Joncan · 17 May 2025

★★★★★ 4/5

Trustpilot

Gracie Mae Brown feedback

Gracie Mae Brown is very helpful and promptly follows up on any issues and requests that I put her way. She clarified status of rental increase and following up promptly on gas invoice

Malcome · 10 July 2026

★★★★★ 5/5

Trustpilot

Outstanding Service from Start to Finish

We have been absolutely thrilled with the service provided by Miles & Barr. Everyone we have spoken to has been friendly, professional, and genuinely helpful throughout the entire process. The level of service has exceeded that of other estate agents in the area, and we’ve had experience with several Canterbury-based agents in recent years. From start to finish, the communication and support have been excellent. Two people who particularly stood out were Luke Payne and Rebecca Gravener. They guided us through the sale with professionalism, kept us informed every step of the way, and were always approachable and willing to help. Their dedication and hard work ultimately got the job done, and we are incredibly grateful for everything they did. We wouldn’t hesitate to recommend Miles & Barr to anyone looking to buy or sell a property.

Emma · 17 July 2026

★★★★★ 5/5

Trustpilot

Excellent communication

Our contact with Miles and Barr was predominantly with Emily Stickler. Emily has been fantastic and has always been available to contact with any queries. Emily regularly called us every week to update us on the progress of the sale. 5/5 star service.

Clifford · 28 April 2026

★★★★★ 5/5

Trustpilot

An Excellent Company To Work With

From the very beginning of the sales process all members of the Miles and Barr team we very attentive. We were offered good advice and and at all times they showed courtesy and patience. 95% of the time they responded to our emails within a day. Highly recommended estate agent to work with. I have probably forgotten some one but thank An Excellent Company To you Sam, Kayleigh, Emily, Ross and Jordan.

Gtcollins · 7 September 2026

★★★★★ 5/5

Trustpilot

Throughout the selling process nothing was too much trouble.

We exchanged today and the whole process was made easier with Debbie’s help every step of the way. Debbie Mead was always easy to contact and talk to. If she was busy or even on her days off she would call me back.

JM · 22 April 2026

★★★★★ 5/5

Trustpilot

Lisa has been wonderful!

My property manager Lisa has been wonderful and approachable and my experience with Miles and Barr is one of the most positive I have had in 14 years of renting !

Robert · 17 July 2026

★★★★★ 5/5

Trustpilot

Good job done. Worth the fee.

My family need a lot of care .I am an unpaid carer . The fact that the staff at Miles and Barr do such a great job of managing our rental property a huge help to me . Every time I contact them they respond and help with useful one to one conversations ,such a help as technology simply does not understand the world and work load of an unpaid carer .Thank you all at Miles and Barr.

Mrs · 23 July 2026

★★★★★ 5/5

Trustpilot

Clear communication and great sales progressor

Miles and Barr were great at talking us through the whole process of purchasing a house and our sales progressor Annie was fantastic keeping everyone on track - thank you!

YY · 21 July 2026

★★★★★ 5/5

Trustpilot

Nadine held my hand when times were incredibly stressful

We had a tricky and bumpy journey with this sale. I am entirely convinced the fact that very junior people employed by the solicitors involved acting for the buyer in the transaction caused most of the issues we all faced collectively as buyer, seller and Agent. Their incompetence and apparent lack o empowerment, the lack of honesty and transparency or any sense of responsibility to fulfil the most basic of tasks (for which they were contracted and paid) with any sense of urgency or care meant the conveyancing process was long, fraught with hold ups, half truths, unfulfilled promises causing stress and completely and unnecessary delay. Through this whole process, frustrating as it was daily, Nadine as Miles and Barr’s progressing agent tried above and beyond to find solutions for all parties. She responded quickly with answers when she was eventually able to get them from both the buyer and eventually the buyer’s solicitor. She listened while I ranted at the ridiculousness (and incompetence of parties who must do this day in day out)of it all, always tried to find solutions and was pulled in all directions. She kept calm, although I know she shared my frustration at the unnecessary complexity of what should have been a simple, short chain and relatively small transaction was palpable. She kept positive and kept me in the loop when there was eventually progress and news. She did a better than anyone could have done faced with the broken and outdated almost entirely still analogue process of conveyancing as it is with solicitors today. The system is broken, conveyancing is not taken seriously enough by Solicitors and people like Nadine have to deal with the outcome of that hourly in their working day. She remained optimistic and positive She deserves to be praised for her tenacity and patience and client service.

Kerry · 7 July 2026

★★★★★ 5/5

Google

Kirsty was amazing from the first viewing all the way to key handover. The process was easy, quick and Kirsty was very helpful with any questions we had. Would recommend to anyone!

Cerys · 7 July 2026

★★★★★ 5/5

Trustpilot

Becky been so helpful

Becky has been extremely helpful under quite difficult circumstances . We have relied on her to be the link with our buyer.

Teresa · 11 September 2026

★★★★★ 5/5

Trustpilot

An excellent service all round

From the first meeting with Harvey we were constantly updated with how our everything was going. Unfortunately the market changed and after it being explained to us it was necessary to reduce the sale price. Once this was done the interest was immediately there. We decided to go with the solicitors who Miles and Barr recommended and can’t fault Boys and Maughan Once sale agreed we had a dedicated contact in Melissa who was the go between for all parties and kept us updated. This made a huge difference to know that things were progressing behind the scenes. They may not be the cheapest estate agents but you get what you pay for and this was a very smooth service which we would recommend.

Mark · 3 July 2026

★★★★★ 4/5

Trustpilot

Stressful Solicitors

I decided to use Miles & Barr to sell my property after such a great experience in the past. However, this time wasn't the same from start to exchange. Incompetent solicitors, predominantly on the buyer's side. Frustration and unbearable stress due to nearly losing my next property twice. I would like to give great praise to Denise Lumpkin, the Sales Progressor, who worked tirelessly to get this sale over the line. Her professionalism was outstanding, and kept me going when it felt like all hope was lost. Full gratitude to Denise, as it shouldn't take 10 months to sell an apartment, when before, I sold my house with Miles & Barr in 6 months from start to finish.

Mrs · 1 July 2026

★★★★★ 5/5

Trustpilot

Thank you Louise and Graham

Dedicated contact Louise was prompt, understanding and on it, excellent in getting it over the line. Thanks also to Graham who was personable, thorough and generous.

Adam · 10 August 2026

★★★★★ 5/5

Google

I would highly recommend Miles & Barr. Great team, Emily Stickler was very proactive in making sure my sale offer progressed and kept on top of solicitors to completion. This was the second time I have used this estate agent and their service has been excellent.

Karen · 16 March 2026

★★★★★ 5/5

Trustpilot

Emily Maddie and Kayleigh were very…

Emily Maddie and Kayleigh were very curteous and extremely proactive in the purchase of our new flat. I was very impressed with this and it really does make all the difference with what is already a stressful process.

Joe · 14 May 2026

★★★★★ 5/5

Google

I just wanted to leave a review for Miles and Barr, especially Ross Newman who showed me around some houses last month. He was a very kind, young gentleman, who took the time to try and find all of one’s housing needs, and had exceptional knowledge of the area.

Archibald · 16 February 2026

★★★★★ 5/5

Trustpilot

Excellent communication throughout the…

Excellent communication throughout the process from beginning to end. Special thanks to Rebecca Gravener. Would definitely recommend.

Alex · 2 October 2026

★★★★★ 5/5

Trustpilot

Moving with Miles and Barr.

Sold our house through Miles And Barr Birchington. They were outstanding in every way from start to completion. We had a progressor Debbie Mead and she could of not been any more helpful. Keeping us in the loop every week, answering every question i bombarded her with, nothing was an issue with Debbie. She is an asset to the company. As a company I would highly recommend Miles and Barr. We actually ended up completing 6 weeks earlier than estimated. Now another chapter in our life, new home and new start. Again 5 star rating and Debbie Mead, awesome service, keep up the good work.

Colin · 22 June 2026

★★★★★ 1/5

Trustpilot

Passed referencing, then ghosted, a 'fully furnished' flat that kept losing furniture

My experience was quite different. I passed referencing for a gorgeous "fully furnished" flat with sea views in Birchington, and then came the silence. No replies to my emails, and getting anyone to pick up the phone was a saga of its own. When I finally got through, I was told the agent handling it was away on holiday. I'd asked whether the landlady would replace the missing bedframe. The agent was visibly reluctant, which, looking back, felt like someone who already knew the answer. And sure enough: no, she wouldn't. My second viewing was booked for the very day the holding deposit was due to expire, with the inventory meant to be done the day before. When I arrived: no inventory done, and now the mattress and the sofa had vanished too. No explanation. Despite there being no inventory and no tenancy agreement, I was pushed to pay the rental deposit, plus the move-in date was postponed. The holding deposit only came back after I asked for it. A day later, the same ad was live again, a "fully furnished" flat with sea views (the views, at least, are real) in Birchington. The bitter part: I'd turned down another flat I would have loved, for this one. So here I am, still without a place, still hopping to and fro between temporary roofs over my head.

IB · 22 June 2026

★★★★★ 5/5

Trustpilot

Melissa kept us up to date and chased…

Melissa kept us up to date and chased solicitors when asked. She was helpful and responded quickly to my queries. Definitely recommend.

Kaye · 27 August 2026

★★★★★ 5/5

Trustpilot

Excellent service

My property manager Kim is responsive to requests and property issues and goes above and beyond in delivering an excellent service. Highly recommend Miles and Barr lettings.

Nicholas · 22 July 2026