Every review we hold for the Kent office, from every platform, shown as written. First names only.
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5/5
TrustpilotLouise in the Sales Team made ourβ¦
Louise in the Sales Team made our experience so easy, even though we were selling 2 properties and purchasing 1.
Louise was all over everything and kept us fully updated. She was patient, approachable and friendly throughout.
I would highly recommend Miles and Barr, they did all the work and made everything uncomplicated and stress free.
Thank you Louise!!
Jayne Β· 13 July 2026
Agent replied Β· 20 July 2026
Thank you for sharing your wonderful experience, Jayne. We're thrilled to hear that Louise, your sales progressor, made the process of selling two properties and purchasing one so straightforward and stress-free. We appreciate your recommendation and look forward to assisting you again in the future!
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5/5
TrustpilotI just want to give a massive thank youβ¦
I just want to give a massive thank you to Louise daly for all her help with our house buying process! She was honestly amazing, so quick at replying to us and actually getting things from the solicitors when they were being very slow.. Louise gave us the best experience and we are very grateful for her hard work.
Jovi Β· 10 July 2026
Agent replied Β· 20 July 2026
Thank you for sharing your wonderful experience, Jovi. We're thrilled to hear that Louise, your sales progressor, provided such efficient support during your house buying process. If you need anything else, please don't hesitate to reach out to us.
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5/5
TrustpilotThank you so much to Jade Eccott forβ¦
Thank you so much to Jade Eccott for all your help and amazing communication, we had weekly updates from Jade, and she really helped us with the process, and what to expect. She helped chase up enquires, and communicated with the vendor. A big thank you to you.A real credit to your profession. Would recommend for sure π€©
Louisa Β· 16 July 2026
Agent replied Β· 20 July 2026
Thank you, Louisa, for your wonderful feedback. We're thrilled to hear that Jade, your sales progressor, provided you with excellent support and communication throughout the process. Our team is dedicated to delivering a seamless experience with integrity and local expertise. We truly appreciate your recommendation and wish you all the best!
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5/5
TrustpilotSupport was vital
This was the second time of buying a property but the first time of selling a property. I have found the whole process both challenging and exhausting. However I received support and reassurance from Debbie Mead at the Birchington branch with regards to my purchase which I am extremely grateful for. Thank you Debbie.
Janice Β· 9 August 2026
Agent replied Β· 11 August 2026
Thank you for sharing your experience, Janice. We're delighted to hear that Debbie provided you with the support and reassurance you needed during your property purchase. We understand that selling can be challenging and appreciate your patience throughout the process. If you have any further questions or need assistance, please feel free to reach out to us
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5/5
TrustpilotSales Progressor of the century
Outstanding service, Thank you so much to Louise Daly for truly going above and beyond to secure our sale/purchase! We had a complex chain which faced many complications but Louise kept us informed every step of the way and helped us achieve our goal!
Thankyou Louise you honestly are a treasure
Grant Β· 26 August 2026
Agent replied Β· 2 September 2026
Thank you for sharing your wonderful experience, Grant. We are thrilled to hear that Louise provided exceptional support throughout your complex sale and purchase. Our team is dedicated to clear communication and professional integrity, ensuring our clients feel valued every step of the way. We appreciate your kind words and wish you all the best in your new home
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4/5
TrustpilotGood experience as a buyer
We recently purchased via Miles and Barr and had a good experience overall. Our process required multiple viewings - this was an aspect which was handled well each time. Comms were clear, we didn't experience any noteworthy issues or delays, and our 'progressor', Rebecca, helped us stay on track for a timely exchange.
Ed Β· 11 August 2026
Agent replied Β· 15 August 2026
Thank you for sharing your experience, Ed. We're delighted to hear that our team provided clear communication and effective support throughout your multiple viewings. Your feedback helps us continue delivering a seamless and professional service with integrity and local expertise.
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5/5
TrustpilotFirst time buyer
Could not be more happier with how informative & smooth the journey has been, from putting down an offer to completion of sale.
Louise Daly has been a big help (especially as a first time buyer) with constant updates of the process, making sure I was still in the loop of things.
Thank you :)
Hannah Β· 27 July 2026
Agent replied Β· 4 August 2026
Thank you, Hannah, for sharing your wonderful experience. We're thrilled to hear that our support made your journey smooth and informative. Louise is dedicated to keeping our clients updated, especially first-time buyers. We appreciate your kind words and wish you all the best in your new home
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5/5
GoogleEmily Stickler was the Senior Sales progressor for our purchase and gave us excellent service. I would receive at minimum an email and most of the time a call every week during the process to update us not only on our vendor but the entire chain. She took ownership of the process and even when we had issues with our buyer she did everything she could to assist us (even though she wasn't directly responsible for it) and helped us get the sale and purchase across the line. Brilliant service. If we ever look to buy or sell again we'll be using Miles & barr.
Ryan Β· 16 January 2026
Agent replied Β· 16 April 2026
Hi Ryan, thank you so much for your fantastic 5 star review. We are thrilled to hear that Emily provided you with such excellent service and kept you updated throughout the process. Your trust in us means the world, and we look forward to supporting you again in the future. Wishing you all the best!
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5/5
GoogleMiles & Barr took over for us as selling agent after a short time with another agent and brought exactly the energy and dedication we were looking for. They made sure they properly got to know our property and that helped in securing multiple viewings quickly and an offer shortly thereafter.
They were supportive throughout the sale process and always ready to communicate up and down the chain so we felt we were in good hands. Special thanks to Sam who handled the valuation and Maddy who conducted several of the viewings - a highly professional and personable bunch who I would definitely recommend!
Frankswildy Β· 16 January 2026
Agent replied Β· 7 May 2026
Hi Neil and Leona, Thank you so much for your 5 Star review. We are so glad you had a good experience with us and found us to be personable and professional. Sam and Maddy were over the moon to hear your kind words and we all wish you all the very best for the future, we are here whenever you need us.
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5/5
TrustpilotMiles and Barr birchington
Really happy with the service from Miles & Barr birchington! The whole process was quick, easy and straightforward, and communication was great throughout. A big thank you to Debbie Mead for all of her help and support along the way. I really appreciate everything she did and always felt in the loop and had super quick responses !
Charley Β· 26 June 2026
Agent replied Β· 2 July 2026
Thank you for sharing your wonderful experience, Charley. We're thrilled to hear that the process was quick and straightforward, and that you felt well supported throughout. Our team strives for clear communication and efficiency, and it's great to know Debbie provided you with such professional assistance. We appreciate your kind words and look forward to helping you again in the future
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4/5
TrustpilotNice experience with Miles & Barr
Our time with Miles & Barr was hassle free. It was a seamless experience with each communication and dealings with the team. We got prompt review of any concerns with our rental property and our stay was comfortable. Overall the property manager Michelle was most helpful and kind. Keep up the good job!
Ijay Β· 29 July 2026
Agent replied Β· 4 August 2026
Thank you for sharing your experience, Ijay. We're delighted to hear that your time with us was hassle-free and that our team provided you with efficient support and we appreciate your kind words about Michelle's professionalism and kindness. Please feel free to reach out if you need further assistance.
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5/5
GoogleMy husband and I have recently purchased a house in Folkestone through Miles and Barr. From the beginning, all of the team were extremely helpful and were really friendly and communicative.
Emily Stickler was our Sales Progressor and throughout the purchase showed high levels of professionalism and knowledge about each stage of the process. Emily is really kind and personable, we couldn't recommend her enough!
Jessica Β· 2 May 2026
Agent replied Β· 16 April 2026
HI Jessica,
Thank you for sharing your wonderful experience with us. We are thrilled to hear that our team provided you with friendly and professional support throughout your home purchase. It's great to know that Emily's knowledge and kindness made a positive impact on your journey. We truly appreciate your recommendation and wish you all the best in your new home!
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5/5
TrustpilotWe had outstanding service throughout
We had outstanding service throughout. Emily Stickler went above and beyond, she made the process as stress-free as possible, which is always a challenge when you are selling from a distance and can't just pop round to the property. She kept us (& the buyer) fully informed at all times, and nothing seemed to be too much bother for her - would highly recommend
Lesley Β· 7 May 2026
Agent replied Β· 12 May 2026
We appreciate your wonderful feedback. We are so glad to hear that the service you received was outstanding and that the process was made stress-free, despite the distance. We will be sure to pass on your kind words.
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5/5
TrustpilotWe would like to thank Debbie (Mead)β¦
We would like to thank Debbie (Mead) who has been a great help throughout our purchase even when things went a bit wrong at our end she did a great job in trying to keep things moving many thanks to Debbie
Steven Β· 6 October 2026
Agent replied Β· 8 October 2026
Thank you for sharing your experience, Steven. We're thrilled to hear that Debbie, your sales progressor, provided excellent support and kept everything moving smoothly despite the challenges. If you need anything further, please don't hesitate to reach out to us.
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5/5
TrustpilotExcellent from start to finish
The service I have received from Miles and barr has been exceptional throughout. They communicated swiftly when issues arose and continued to keep me updated on a regular basis. Special thank you to Louise who went above and beyond when the chain was faltering to work the issue and resolve it quickly.
Customer Β· 21 July 2026
Agent replied Β· 28 July 2026
Thank you for sharing your wonderful experience, Mr Ing. We are thrilled to hear that our support was exceptional and that we kept you updated throughout the process. It's great to know that our team's professionalism and efficiency helped resolve the issues quickly. We truly appreciate your kind words and look forward to assisting you again in the future
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5/5
TrustpilotMiles & Barr Canterbury team provided excellent service
Miles & Barr Canterbury team provided excellent, timely service in arranging house viewings and also in the post-offer, with special thanks to Lynette Pickard and Denise Lumpkin. Prompt reply to messages, emails and phone calls. Really a reassurance sales process for a property in Canterbury. GREAT team!
Lisa Β· 16 August 2026
Agent replied Β· 24 August 2026
Thank you for sharing your wonderful experience, Lisa. We're thrilled to hear that our team provided excellent and timely support during your property journey. If you need anything further, please don't hesitate to reach out to us.
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5/5
TrustpilotFantastic support for a first-time buyer!
Buying a house can be so overwhelming, but Louise Daly made my journey absolutely amazing. She was incredibly supportive, professional, and kept me updated every step of the way. I couldn't have asked for a better estate agent to help me buy my home. Thank you so much, Louise and Miles & Barr!
Aswathy Β· 6 July 2026
Agent replied Β· 10 July 2026
Thank you for sharing your wonderful experience, Aswathy. We are thrilled to hear that Louise provided you with exceptional support and professionalism throughout your home-buying journey. Our team is dedicated to delivering a good experience with clear communication and local expertise. We appreciate your kind words and wish you all the best in your new home!
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5/5
TrustpilotGreat communication
Great communication - Denise was the senior sales progressor for my purchase. She kept me up-to-date along the way and guided me with the process and procedures. A house move and purchase can be stressful, however, Denise certainly helped to ease things.
Lynn Β· 16 September 2026
Agent replied Β· 19 September 2026
Thank you for sharing your experience, Lynn. We are delighted to hear that Denise provided you with excellent support and kept you informed throughout your purchase. If you need any further assistance, please feel free to reach out to us.
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5/5
TrustpilotMiles and Barr were great to deal withβ¦
Miles and Barr were great to deal with throughout sale process. Particular thanks to Debbie Mead, who went above and beyond in driving our sale across the line, even when she was on annual leave!. We couldn't speak more highly of Scott, Debbie and their team and would definitely not hesitate to recommend them.
Calvin Β· 23 June 2026
Agent replied Β· 25 June 2026
Thank you, Calvin and Louise, for sharing your wonderful experience. We are thrilled to hear that Debbie and the team provided exceptional support throughout your sale. We truly appreciate your recommendation and look forward to assisting you again in the future.
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5/5
GoogleI was very impressed and grateful for the effort put in to getting to exchange by Emily Stickler. She certainly lives up to her title of (Senior) Sales Progressor, and gets things done. Moving is incredibly stressful and itβs made easier having someone βon the ballβ and coordinating everything. I would go back to Miles and Barr again because of this.
Caroline Β· 2 May 2026
Agent replied Β· 16 April 2026
Dear Caroline,
Thank you for sharing your wonderful experience. We're thrilled to hear that Emily provided such professional support and made your move easier. We always strive for efficiency and clear communication to ensure our clients feel valued. We look forward to assisting you again in the future!
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5/5
GoogleI cannot recommend Miles & Barr enough, in particular Ross Newman in the sales team. I have been dealing with different estate agents in Folkestone since April, and this agency has been the best. Ross is very knowledgeable and trustworthy. I will keep recommending Ross and the team to colleagues, friends, and family. It has been such a relief to be able to let my guard down and trust the information I am receiving along with some really great advice. Huge thanks from me.
Katie-Lee Β· 18 November 2025
Agent replied Β· 25 December 2025
Hello Katie, WOW! thank you so much for your glowing 5 star review. Ross was absolutely delighted to hear your kind words and we are so happy as a team that you have received such a great service and that you are recommending us to everyone. We really appreciate it and wish you every happiness in your new home. Thank you again.
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5/5
TrustpilotOur sales progressor Louise Daly wasβ¦
Our sales progressor Louise Daly was extremely helpful, friendly and organised. Our process was not straight forward but she gave us lots of info along the way and kept us in the loop - all whilst remaining very personable
Esther Β· 25 September 2026
Agent replied Β· 30 September 2026
Thank you for sharing your experience, Esther. We're delighted to hear that Louise provided you with helpful and organised support throughout your journey. If you need further assistance, please don't hesitate to reach out to us.
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5/5
GoogleAmy is the letting agent for our property, and she has been outstanding throughout. As landlords, we value efficiency, clear communication, quick responses, and effective management, and Amy consistently delivers on all of these. She is by far the best letting agent we have worked with. Professional, reliable, and proactive, we would highly recommend her.
Daniel Β· 2 June 2026
Agent replied Β· 14 May 2026
Thank you, Daniel, for your wonderful feedback. We are thrilled to hear that Amy has provided you with exceptional support and clear communication. Our team strives for professionalism and efficiency and it's rewarding to know we have met your expectations. We appreciate your recommendation and look forward to continuing to deliver great value to you.
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5/5
TrustpilotA very smooth purchase from start toβ¦
A very smooth purchase from start to finish. Great communication throughout and super friendly, helpful staff. I would highly recommend this agency! A huge thank you to Louise, who handled my case and supported me throughout the whole process. Thank you
Sylwia Β· 10 September 2026
Agent replied Β· 14 September 2026
Thank you, Sylwia, for sharing your wonderful experience. We're thrilled to hear that you found our communication clear and our staff friendly and helpful. We always strive to provide seamless support and deliver exceptional customer value. Your recommendation means a lot to us, and we look forward to assisting you again in the future
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