Miles and Barr Kent reviews

★★★★★ 5/5

Trustpilot

Excellent communication was key!

Working with Miles and Barr has been a pleasure, right from the start. We met Scott who was clear and upfront about everything. The team supported veiwings throught and always kept us informed. Debbie Thwaites continued the excellent support in a professional manner and keeping us informed throughout. Without Debbie driving through essential communication with the buyers solicitors and our own. Without this communication to all parties, being key to keeping things on track, we would have been lost. Thank you to the team and especially Debbie.

Brian · 20 May 2026

★★★★★ 5/5

Trustpilot

Nadine Roberts

I have been dealing with Nadine Roberts for quite a few months with a very complex case, I can honestly say that Nadine has been absolutely amazing & I can’t thank her enough for all of her support throughout this process. All of Nadine’s hard work has not gone unnoticed. Nadine is a fabulous asset to Miles & Barr, that are lucky to have such a fabulous employee. Thank you Nadine xxx

Kerensa · 7 July 2026

★★★★★ 5/5

Trustpilot

I’ve just bought my first home through…

I’ve just bought my first home through Miles and Barr Canterbury. Safe to say I knew nothing about the process and the team helped me massively. Everything was explained to me really well and they were patient even when I asked the same questions over and over. Special thanks to Rebecca and Luke. Luke helped me massively at the beginning as I was unsure on what documents needed sending where and then Rebecca has looked after me until exchange and completion and couldn’t have been more helpful. Thanks so much guys it’s been great. Isaac

Isaac · 1 May 2026

★★★★★ 5/5

Trustpilot

They fought in my corner...

Selling a property is often a fraught experience. At the moment, there's a rise in gazundering and I had buyers who tried this with me. There's little estate agents can do about this, but Charlotte Silk who was my regular point of contact and arranged the initial agreement of sale, and Nadine Roberts who was my post-agreement contact really went out to bat for me. Charlotte excelled at negotiations and genuinely came across as interested in getting me the best price and protecting my interests (unlike experiences I've had with different agencies in the past). Nadine was brilliant at chasing up slow solicitors and making sure everything went ahead as smoothly as possible in the circumstances. She was responsible for making sure the date of completion didn't slip when it would have cost me both money and lost me an opportunity with a property purchase I was making abroad. I recommend Miles and Barr and give special thanks to the ladies who had my back.

Luke · 24 April 2026

★★★★★ 5/5

Trustpilot

A fantastic service with brilliant communication. A very professional team!

Before deciding on which estate agent I chose I ask three different local companies to value my property to describe their services and give me an overview of the current market. At the meeting I was really impressed with Miles and Barr, Margate. I have had promises of good service before without it being delivered, however, with Miles and Barr, Margate were true to their word! From the original visit from Graham, meetings with Bradley, conversations with Karen, Hannah and the final stages of the sale with Louise I had an excellent experience. Communication was brilliant and responses to questions and queries was very quick indeed. This has been my best experience of a house sale and I rated this team 5 stars without hesitation. If I was to buy or sell a house again I would use Miles and Barr without question. Thank you Miles and Barr Margate!

Steve · 23 April 2026

★★★★★ 5/5

Trustpilot

One million thanks

I bought my first apartment thanks to Louise and Louisa from Miles and Barr, who are both wonderful, big-hearted women. They supported me throughout the entire process, it was so reassuring to have such caring people guiding me through such a big decision! The whole team is very kind and approachable, working hard to answer all my questions. I’m so grateful for their kindness.

Aude · 13 August 2026

★★★★★ 5/5

Trustpilot

A great experience! 👌

As first time buyers, we had very little knowledge of the house buying process. However, the team at Miles & Barr were superb. They were Incredibly helpful and supportive. Our sales progressor Debbie Mead was always on hand to answer any questions, follow up on any enquiries and to generally keep us in loop. Overall, a great experience! 👌

Jamie · 11 September 2026

★★★★★ 5/5

Google

Naomi was absolutely fantastic from start to finish. She was friendly, professional, incredibly helpful and always went the extra mile and nothing was ever too much trouble. She is a real credit to Miles & Barr and I can’t thank her enough for helping us on our move to Folkestone as we don’t know what we would have done without her!

Millie · 28 August 2026

★★★★★ 5/5

Trustpilot

Miles and Barr have been exceptional in…

Miles and Barr have been exceptional in the sale of my property. They have made the process efficient and stress free. I would like to extend my personal thanks to the whole team, especially Jade Eccott who has been on hand every step of the way. Always available at the end of the phone for help and guidance. I would recommend Miles and Barr.

Mr · 29 July 2026

★★★★★ 5/5

Trustpilot

Emily Stickler

Although it went on for a lengthy amount of time, Emily Stickler re-assured is at every step. We called up almost every week and Emily was nothing but kind and polite in response, calling back if we didn't catch her by phone. All the other staff also helped by letting us know what was happening (and reading Emily's notes)

Curtis · 29 August 2026

★★★★★ 5/5

Google

So our experience with mills & Barr over all was amazing a massive thank you to Emily stickler she’s been awesome she ring us every week to keep us informed on the purchase of our new home and advise us all the way through the process so big big thank you to Emily you have been fantastic

PETER · 26 August 2026

★★★★★ 5/5

Trustpilot

Success

Another successful sale enabled by Louise at Miles and Barr. In essentially, what is a broken UK, it is good to know that there are a few of us left that do work hard and care about what we do, whilst the State is trying to do its best to squeeze the life out of us. Thank you Louise.

Sean · 11 August 2026

★★★★★ 5/5

Google

I recently purchased a property with the support of Lisa, and I couldn’t be happier with the experience. From start to finish, Lisa was completely on the ball and made sure everything ran smoothly. Her knowledge of the property was excellent, and her kindness and attention to detail really made the whole process feel effortless. I felt fully supported throughout and truly appreciated her proactive approach. I would highly recommend Lisa to anyone looking for a professional, caring, and highly capable estate agent.

Lesley · 28 February 2026

★★★★★ 4/5

Trustpilot

My interactions with Miles and Barr

My interactions with Michelle Purse, in particular, who is always courteous and extremely thorough and Gillian were both productive and professional in their manner. I do feel the Directors should consider much lower fees when renewing Rental Agreements for a new Tenant, where a Landlord has already been paying monthly Management Fees without having to be asked or negotiated down. Disappointing.

Tom · 14 July 2026

★★★★★ 5/5

Trustpilot

Wanted to thank everyone at Miles and…

Wanted to thank everyone at Miles and Barr, Birchington branch, with special shout outs to Matt and Debbie. Matt was excellent with Mum when she first thought of selling, and then changed her mind.He kept in touch with her and made such a good impression she was adamant that as and when she sold she would use M+B. Unfortunately that was sooner than we thought. Debbie has been exceptionally helpful throughout the sale process, which wasnt straight forward, keeping us up to date with what was happening etc, right through to completion. The rest of the staff were also always very helpful and kept in touch with viewing feedback etc. They have all made a difficult peroid a little easier. Thank you

Pen · 7 October 2026

★★★★★ 1/5

Trustpilot

Failed on basic customer service - would not recommend

I used Miles&Barr Ramsgate to sell my property and pretty soon wished I hadn’t. Given the state of the housing market, I did not expect them to generate a whole load of viewings and offers but I did expect basic customer service. Instead: - the promised fortnightly update calls from my sales contact did not happen - they called twice in 7 months - several viewings were booked without me knowing - I was sent details of viewings that had dates in the past or that clashed with each other - when offers were made, I had to chase for updates - emails were routinely ignored So I gave notice to terminate our agreement. They were then very proactive, immediately sending me a reminder of my financial and legal commitments under the agreement. Oh for such responsiveness during the previous 7 months! I had to wait 28 days for the notice period to run out, during which time the customer service deteriorated even further: no updates, no feedback from 3 of 4 viewings. One of the viewings did result in a genuine offer and I was encouraged that the lack of communication was not just reserved for me, the solicitors too were kept in the dark, generating unnecessary pressure for them on the exchange and completion process. I write this review because I think the team at Miles&Barr will just record this as a successful sale and they will have learnt nothing. Future customers will be given the same treatment. I was left with a feeling that they simply did not care and were not interested in improving the way they do business or protecting the Miles&Barr brand. Whilst I was looking for alternatives, I spoke to Footprints. They are doing things differently, they have the experience of Christian Miles (who must have left Miles&Barr) and a team who are self-employed and are putting the customer first. They would be first on my list to sell my house.

AMB · 7 October 2026

★★★★★ 5/5

Trustpilot

I have been overly impressed at the…

I have been overly impressed at the service offered by Miles & Barr, particularly Debbie Thwaites - the senior sales progressor. Debbie has been constantly in contact throughout the purchase of my first property, has chased things up on my behalf and has always been quick to reply to messages/questions that I've sent her. Would highly recommend.

Rachel · 6 August 2026

★★★★★ 4/5

Trustpilot

Helpful friendly estate agents

Miles and Barr were helpful along every step of the process, explaining the ins and outs of house buying and what we might expect to happen next. Mel was always available for us to chase up solicitors and answer any quick questions whilst Owen was really friendly and put our nerves at ease multiple times.

Michael · 18 August 2026

★★★★★ 5/5

Trustpilot

Great service

Miles and Barr were helpful all the way from the initial viewing to eventually selling the property later on. In the sales side thanks to both Lukes, Aimee, and Steve for all their help, and in after sales Jade was really helpful, patient and knowledgable when it came to coming to a deal with the new buyer.

Tom · 5 August 2026

★★★★★ 5/5

Google

My mum, Barbra, and I want to share a review for Jordan in particular. What we especially loved about being shown properties with Jordan was the absence of 'estate agent speak' (where they come out with stock phrases and you know they have made no effort to consider what you're looking for and your particular situation). We felt as though Jordan was on the journey with us and knew that if something came to the agency which fitted out remit he would call us. Our only disappointment was that another agency had a property we wanted and we weren't able to bring Jordan a sale!!!

Joanna · 14 February 2026

★★★★★ 5/5

Google

I would definitely recommend Miles and Barr. Very well organised estate agents. Staff are split into separate teams for showing properties, negotiations, onboarding and then they follow up weekly to ensure the sale is proceeding along smoothly. So everything is streamlined and efficient. So we felt well taken care of in every step of our journey. Thank you to Jordan for showing us around. Ross and Kayleigh for negotiating the deal. In order to ensure the sale was progressing smoothly and quickly, Emily was brilliant at chasing solicitors and vendors/buyers. We bought a flat from them and it was a smooth and stress free transaction. I just sat back and didn't stress at all! I would use them again if we were ever to sell, buy or rent out. Very professional and friendly agents.

Joanna · 14 February 2026

★★★★★ 5/5

Trustpilot

Jade was a great communicator

Jade Eccott was a great communicator and kept me updated on the progressof the sale every week. She got in touch when she said she would and had oodles of charm in what she did. I thank her for that and Miles and Barr generally for being dynamic in the sale process in what is an uneasy market.

Crispin · 22 July 2026

★★★★★ 5/5

Trustpilot

liaison role

Debbie Thwaites' role as a liaison between buyer & seller was invaluable. She communicated with both parties and the respective solicitors, & kept everything moving towards completion of the sale. Debbie was efficient and pleasant, and prompt in following up queries. I appreciate the help she gave us.

Ale · 25 September 2026

★★★★★ 5/5

Google

Sales Progressor Emily has been really great throughout our sale, keeping us up to date, being empathetic and knowledgeable when we hit bumps in the road! Her weekly updates were really appreciated and helped ease our anxieties on what was happening! Every time I asked something Emily knew the answer which shows how experienced she is in her role and a great asset to M&B

Felicity · 2 June 2026