Every review we hold for the Kent office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotDenise was very helpful during a long…
Denise was very helpful during a long and stressful exchange, I would recommend them. Progressor Abbie was also proactive and helpful whilst Denise was on annual leave.
Aaron · 25 June 2026
Agent replied · 2 July 2026
Thank you for sharing your experience, Aaron. We're delighted to hear that Denise and Abbie provided you with helpful support during a challenging time. We strive to deliver a seamless experience through our professional and proactive team. If you need anything further, please don't hesitate to reach out to us
★★★★★ 5/5
TrustpilotLouise Daly has been amazing with…
Louise Daly has been amazing with supporting me along the selling process. I would recommend Miles and Barr to other people as a result of the support I have received form Louise.
Alex · 19 May 2026
Agent replied · 27 May 2026
Thank you, Alex, for your kind words about the support you received. We're thrilled to hear that Louise provided amazing assistance during your selling process. Our team is dedicated to delivering a seamless experience with professionalism and local expertise. We appreciate your recommendation and look forward to helping others
★★★★★ 5/5
TrustpilotLouise has been extremely helpful…
Louise has been extremely helpful throughout the entire process, it was great to have someone on your side to explain and simplify the process especially as a FTB.
Ella · 15 June 2026
Agent replied · 24 June 2026
Thank you for your kind words, Ella. We're thrilled to hear that Louise, your sales progressor provided you with excellent support and made the process easier for you as a first-time buyer. If you need further assistance, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotI have been renting with Miles and Barr…
I have been renting with Miles and Barr for nearly 3 years now.
After a turbulent time with personal issues I can say that Charlotte Thomas at the ramsgate branch has been impeccable with her service and kindness towards me. I couldn’t recommend her as an agent more.
Whenever I need anything she is there and responds promptly with whatever I request I need.
Thank you for everything!
Miss · 5 August 2026
Agent replied · 7 August 2026
Thank you for sharing your positive experience Millie. We are thrilled to hear that Charlotte has provided you with impeccable support and kindness. Our team is dedicated to delivering a seamless experience with professional integrity and expertise. If you need anything further, please do not hesitate to contact us.
★★★★★ 5/5
TrustpilotMelissa is a Stellar Sales Progressor
We were impressed with Melissa Scarsbrook's assistance from the start of the sales progression service at M&B.
She made first contact and provided regular updates without the need to chase her - a rarity these days in our long experience of buying and selling houses.
Melissa also acted as an effective channel of communication with the other side which really helped us plan our move.
Every estate agency needs a Melissa! 👏
Felicia · 5 July 2026
Agent replied · 10 July 2026
Thank you, Felicia, for sharing your wonderful experience with us. We're thrilled to hear that Melissa provided such professional support and kept you updated throughout the process. Clear communication and efficiency are our priorities, and it's great to know that Melissa, your sales progressor, excelled in these areas. We appreciate your kind words and hope to assist you again in the future!
★★★★★ 5/5
TrustpilotHighly recommend
We purchased through Miles & Barr Margate and Louise Daley was excellent throughout the transaction keeping us updated. She went above and beyond and liaised with our Sales Agent/Solicitor to ensure everything was running smoothly.
Christine J · 14 April 2026
Agent replied · 11 May 2026
We appreciate your wonderful review. It's great to hear that our team provided excellent service and kept you informed throughout the process. We're so glad that you recommend us and would use our firm again.
★★★★★ 5/5
TrustpilotMelissa Scarsbrook was very courteous…
Melissa Scarsbrook was very courteous and polite, cheerful and informative. We could tell there is a lot of heart in this and the care to help us the buyers and from what we have seen the vendor too. An excellent agent,
Leon · 17 February 2026
Agent replied · 23 February 2026
Thank you for sharing your wonderful experience with us. We are thrilled to hear that you found your sales progressor, Mel, cheerful and informative. We always strive to put people first and provide seamless support. Your kind words mean the world to us!
★★★★★ 4/5
TrustpilotWould recommend
Initially when house put on the market, there seemed to be contact and follow up problems (switching over to a new IT system didn’t help). However once IT switch over was finished, then the various offices linked together and worked as one company, it was much improved. The sales people were very pleasant and helpful. Worth an extra mention was the Miles and Barr conveyancer, Louise Daly, who was excellent and kept me updated throughout the sold period and liaised well with my solicitor and my buyer as well as my vender. She was extremely helpful and certainly made a stressful situation and a last minute snag with my buyer, much easier to navigate.
Toni · 27 April 2026
Agent replied · 11 May 2026
We appreciate your feedback. We're happy to hear that the sales team was pleasant and helpful after the IT switch. It's great to know Louise Daly's work was excellent and made a stressful situation easier. Thank you for sharing your experience.
★★★★★ 5/5
TrustpilotSophia and also Alice were wonderful
We met both Sophia and also Alice on 25th April to tour Ramsgate and view a range of properties. Really helpful and likeable ladies, with good knowledge of the local area. Really liked that they were both non-salesy (not of the pushing to sell each property), just their honest sharing of the area, the house, and answering all our questions, and promising to get back to us where they couldn't immediately answer. Really enjoyed meeting with them both. Also very punctual, friendly, approachable but professional - nice balance.
Byron · 27 April 2026
Agent replied · 11 May 2026
We're happy to hear that you found your tour of Ramsgate helpful. It's great to know that you appreciated the team's knowledge of the area, their honest approach, and their dedication to answering your questions. We appreciate your kind words.
★★★★★ 4/5
TrustpilotAlthough it took a long time the sale…
Although it took a long time the sale eventually went through. The team were generally good and Rebecca was very helpful.
David · 15 July 2026
Agent replied · 20 July 2026
Thank you for sharing your experience, David. We're glad to hear that Rebecca, your sales progressor, and our team provided helpful support throughout the process.
★★★★★ 4/5
GoogleI was pleased with the professional attitude throughout most of the re-letting process. There was one slight blip in the middle where I was not updated about the possible new tenant status.
Peter · 23 April 2026
Agent replied · 7 May 2026
Hi Peter,
Thank you for your positive review and for taking the time to share your experience. We are very pleased to hear that you were satisfied with the service provided. Should you require any further assistance, now or in the future, please do not hesitate to contact us. Yours sincerely, Rhian Juden
★★★★★ 5/5
TrustpilotOur experience with Miles and Barr was extremely good
Our experience with Miles and Barr was very good. At all points of our house buying experience, the staff were extremely friendly, helpful and professional. However, deserving of special mention is our Sales Progresser Debbie Mead. She was exceptional. If it wasn't for Debbie, and her knowledge, experience and communication skills we are not convinced that we would have reached the completion stage. She pulled all parts of our chain together and was tenacious in getting results when, all others appeared to be struggling to maintain the flow of information. All in all, Miles and Barr provided us with a first rate experience.
Lee · 20 April 2026
Agent replied · 11 May 2026
We're so pleased to hear about your positive experience and that our team was friendly, helpful, and professional throughout your house buying journey. We appreciate your special mention of the sales progresser and we're happy that their knowledge, experience, and communication skills were so valuable in reaching completion.
★★★★★ 5/5
TrustpilotHouse Purchase
Thanks to Becky, Giuseppe and Josh for making the purchase of our house a very seamless experience. Always there to help and provided a great service
Teresa · 3 June 2026
Agent replied · 12 June 2026
Thank you, Teresa, for sharing your wonderful experience with us. We are thrilled to hear that your sales progressor, Becky and Giuseppe and Josh provided you with seamless support throughout your house purchase. Our team is dedicated to delivering professional service and ensuring customer value. If you need anything further, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotFantastic service
Fantastic service. Kim is always speedy to reply, and gets stuff done asap. Highly recommend.
Anna · 18 August 2026
Agent replied · 25 August 2026
Thank you for your wonderful feedback, Anna. We truly appreciate your kind words about our speedy support and efficiency. Our team is dedicated to delivering professional service with integrity. We look forward to assisting you again soon!
★★★★★ 3/5
GoogleThank you for selecting us to give this property, but i would like to mention that the property was not cleaned properly. I came with a 10months old child but the house was having full of fur everywhere. My child got cold. We managed to clean the house at the moment. When you mentioned on your advertisement Pets are not allowed. We thought the house might be clean. Thank you for wishing us. House is spacious but was not cleaned at time we get the house.
Janith · 3 December 2025
★★★★★ 5/5
TrustpilotGracie Maye was very efficient &…
Gracie Maye was very efficient & effective in solving a plumbing issue. After a week of going backwards & forwards (a severely blocked kitchen sink) Gracie sorted it within 1hr. She contacted a Drainage Company & they were at my property within the Hour. Problem fixed & Well done to Gracie!👏🏻👏🏻
Mrs · 17 July 2026
★★★★★ 5/5
TrustpilotMichelle (Ramsgate Office) has been my…
Michelle (Ramsgate Office) has been my Property Manager for several years now. She has always dealt quickly with any late payments from tenants & any of my other enquiries efficiently & is also very knowledgeable about all of the recent legislation changes. I have needed a variety of works undertaken on my properties over the years & she always quickly arranges quotes for me. Sarah
Sarah · 30 July 2026
Agent replied · 4 August 2026
Thank you for your kind words, Sarah. We are thrilled to hear that Michelle has provided you with efficient support and local expertise over the years. Our team is dedicated to delivering professional service and ensuring you receive great value. If you ever need anything further, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotLouise Daly is the only reason I give 5…
Louise Daly is the only reason I give 5 stars 🌟 she was amazing in keeping me updated every step of the way during the sales process, she liaised with my solicitor and buyers solicitors and my buyer which made the whole process much smoother as I didn't need to keep contacting my solicitor, shes like having your own wee PA shes brilliant
Angela · 17 April 2026
★★★★★ 5/5
TrustpilotRaised the issue of getting a new EPC…
Raised the issue of getting a new EPC done with the property manager, setting out our rationale and asking for her thoughts on the matter. She replied promptly and gave her recommendation in clear terms.
She offered to get an EPC assessor lined up if we didn't have anyone we wished to approach ourselves to do the necessary. We happily accepted her offer.
Shirley · 6 August 2026
Agent replied · 11 August 2026
Thank you for sharing your positive experience, Shirley. We're glad our property manager provided clear recommendations and support for your EPC needs. It's great to hear you accepted her offer for assistance. We strive to deliver professional service with local expertise and efficiency.
★★★★★ 5/5
TrustpilotFantastic customer service
Fantastic customer service. Weekly updates were really appreciated. I would highly recommend Annie to deal with any house sales. Nothing was too much trouble. She was very friendly and efficient. If I could I would have given her more stars
Joyce · 22 January 2026
Agent replied · 25 January 2026
Thank you so much for your kind words, Joyce. We're thrilled to hear that you appreciated our fantastic customer service and the weekly updates. Annie, who was your sales progressor, truly embodies our commitment to being reliable and customer focused and we will make sure to share your feedback with her.
★★★★★ 5/5
TrustpilotDenise Lumpkin has been brilliant…
Denise Lumpkin has been brilliant throughout the whole process. Speeding things up for us and always at the end of the phone if we needed her!
Annie · 14 May 2026
Agent replied · 19 May 2026
We are so glad to hear our team provided such excellent support throughout your process. Thank you for sharing your positive experience!
★★★★★ 5/5
GoogleBobby super service - thank you!
He was very patient and I was not rushed on my viewing which I really appreciated - keen to really understand what I wanted from a house
I felt like he helped me massively in
moving to a new area with his advice, knowledge and experience
Highly recommend !
Jo · 19 September 2026
Agent replied · 24 March 2026
Thank you for sharing your great experience with Bobby Jo, much appreciated.
★★★★★ 5/5
TrustpilotJade Eccott has made the process of buying a…
Jade has made the process of buying a first house less stressful than I thought with constant contact and updates as and when she had them. Without the contact with Jade we would have have been left in the dark on a few occasions. Highly recommended having her to help you along your way.
Harry · 21 September 2026
Agent replied · 30 September 2026
Thank you for sharing your experience, Harry. We're delighted to hear that Jade made your first home purchase less stressful with her constant updates and support. We strive to provide clear communication and professional assistance to ensure our clients feel informed every step of the way. If you need anything further, please don't hesitate to reach out to us
★★★★★ 5/5
TrustpilotThe purchase of my property through…Miles & Barr - Folkestone.
The purchase of my property through Miles & Barr - Folkestone was a most positive experience. All the sales team members I came into contact with, be it by phone or in person, were responsive and professional. A shout-out has to go to the progressor, Emily Stickler, who kept me regularly informed every step of the way during a lengthy & at times, a frustrating, conveyancing process.
Geoffrey · 20 February 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
