Trusted Agent profile · Kent
Verified
★★★★★
1,072 reviews across 2 platforms
125 High Street, Herne Bay, Kent, CT6 5LA
Miles and Barr's office in Kent, at 125 High Street, is rated 4.5 out of 5 across 1,072 reviews on two platforms, including 262 Google reviews rated 4.5.
Every review we hold for the Kent office, from every platform, shown as written. First names only.
5/5
TrustpilotBuying and selling a house is one of…
Buying and selling a house is one of the most daunting things , Denise made it easy and kept us informed all the way through Thank you
Thank you for sharing your experience, Adam. We're delighted to hear that Denise made the process of buying and selling your home easy and kept you informed throughout. If you need any further assistance, please don't hesitate to reach out to us.
5/5
TrustpilotCalming the turmoil
It was a particularly fraught transaction with lots of unexpected twists and turns. Without Nadine, I don't think it would have gone through at all. Thank you Nadine.
Thank you for sharing your experience, Peter. We're thrilled to hear that Nadine's support made a difference during your transaction. If you need anything further, please don't hesitate to reach out to us.
5/5
TrustpilotHelpful
They have been very kind and patient with this whole process. Louise has been very helpful with everything we have needed and explained things when we was unsure. She has really made this experience much easier for us.
Thank you for sharing your experience, Rachel. We're delighted to hear that Louise provided you with helpful support and made the process easier for you. We always strive to put people first and deliver a seamless experience through clear communication. If you need anything further, please don't hesitate to reach out to us
5/5
TrustpilotSelling your house? Choose Miles & Barr!
From the moment Harry came to meet us and market our house, the whole process has been seamless. Becky, our Sales Progressor, has been fantastic and kept us updated every step of the way. Guiseppe has also been incredibly supportive, and every single person we have dealt with at the Ramsgate branch has been helpful, polite and professional. We genuinely couldn’t recommend Miles & Barr Ramsgate more highly. The whole team has made what can be a stressful process feel so much easier. Thank you to everyone for all your help and support! ⭐⭐⭐⭐⭐
Thank you for sharing your wonderful experience, Jane. We're thrilled to hear that our team provided seamless support and kept you updated throughout the process. We appreciate your recommendation and are glad we could make this journey easier for you!
5/5
TrustpilotAll of the staff at Miles and Barr, especially Rebecca.
All of the staff at Miles and Barr, without exception, have been kind, courteous, respectful and efficient throughout the whole process of selling my mums house. Rebecca Gravener has stood out in particular as she has been with me throughout. It was a challenging house to sell due to being age restricted and subject to the rules and regulations of two management companies, that were very slow to respond at every step of the way. Rebecca maintained an admirable level of professionalism, keeping calm, with a measured assertiveness under pressure, when needed. She always kept me in the loop during the many ups and downs. I am extremely satisfied with the service we received from Rebecca. Thank you.
Thank you for sharing your experience, Marianne. We are thrilled to hear that our team provided kind and professional support throughout the challenging process of selling your mum's house and we appreciate Rebecca's dedication to keeping you informed. Thanks again for your review
5/5
TrustpilotJade was fantastic from start to…
Jade was fantastic from start to finish. She kept me well informed and never rushed me off the phone. Pleasure to deal with :)
Thank you for your wonderful feedback, Camilla. We're thrilled to hear that Jade, your sales progressor, provided you with excellent support and kept you well informed throughout your experience. If you need anything further, please don't hesitate to reach out to us.
5/5
TrustpilotDebbie (Mead) is friendly and efficient…
Debbie (Mead) is friendly and efficient but, most importantly, in what can be a stressful experience, just gets things done. I thoroughly recommend her and the Miles and Barr team if you’re moving in the Thanet area. Thanks Debbie 🌟
Thank you for your kind words, Stuart. We are thrilled to hear that Debbie, your sales progressor provided friendly and efficient support during your move. Our team is dedicated to delivering a seamless experience with local expertise and integrity. We appreciate your recommendation and wish you all the best in your new home!
5/5
TrustpilotMaisie is very helpful!
Maisie is our property manager and she’s absolutely great. Even when things are out of her control, she’s compassionate and responsive to us. Grateful for her making renting life easier.
Thank you for your kind words, Liam. We are thrilled to hear that Maisie's support has made your renting experience easier. Our team is dedicated to providing professional and compassionate service and we appreciate your recognition of our efforts. If you ever need anything further, please don't hesitate to reach out to us.
5/5
TrustpilotGood people
Property manager Louise is responsive and prompt. I'm really impressed with the level of customer service I have received. I appreciate the humanistic element.
Thank you for your kind words, Aston. We are thrilled to hear that you found our customer service impressive and that Louise provided you with prompt support. We always strive to put people first and deliver a seamless experience. Your feedback motivates us to continue providing professional and efficient service with integrity
5/5
TrustpilotI am extremely pleased with the prompt…
I am extremely pleased with the prompt and helpful attention we have been given by Miles and Barr in both letting and in sales. We have been with the same agent for over 20 years and Charlotte Dyer has most efficiently and expertly managed our properties for well over a decade. I have always been impressed by Charlotte’s professionalism and kindly manner. Although we may not have the largest portfolio, I could not wish for a better service or more pleasant, helpful and effective staff.
Thank you, Karin, for your wonderful feedback. We are thrilled to hear that Charlotte has provided you with such professional and efficient support over the years. Our team is dedicated to delivering exceptional service and ensuring customer value. We truly appreciate your loyalty and look forward to continuing to meet your needs.
5/5
TrustpilotI spoke to Gracie this morning…
I spoke to Gracie this morning regarding an issue we have with a garage door at our rental property. She was kind and courteous and dealt with the matter very efficiently. Very impressed. Russell
Thank you for sharing your experience, Russell. We're delighted to hear that Gracie provided you with kind and efficient support. We always strive to recognise individual needs and deliver professional service. If you need further assistance, please don't hesitate to reach out to us.
5/5
TrustpilotFirst time buyers
Me and my partner bought a house with miles and Barr and we was assigned Melissa as our progressor, she was fantastic, Melissa was always calling/emailing us for updates which was great as first time buyers and was always there to answer any queries that we may of of had. Thank you so much again Melissa
Thank you so much for your kind words, Liam. We're thrilled to hear that Melissa provided you with fantastic support and kept you updated throughout your journey as first-time buyers. Your trust in us means a lot to us, and we look forward to assisting you again in the future. Wishing you and your partner every happiness in your first home
5/5
TrustpilotBrilliant Communication
Louise Dayley was exceptionally helpful and easy to reach for reassurance and information regarding sale of property to Tenants. I would go so far as to say She held the whole process together
Thank you, Stephen, for your kind words. We're delighted to hear that Louise provided exceptional support and kept everything on track during your property sale. If you need anything further, please don't hesitate to reach out to us.
5/5
TrustpilotLouise at Miles & Barr has made the…
Louise at Miles & Barr has made the process of buying our first home so much easier. They were really helpful from the moment we found a property with them, and whenever they had a property that matched what we were looking for, they always let us know. They worked around us throughout the whole process, and Louise has kept us updated from the moment we placed our offer.
Thank you for sharing your wonderful experience, Ellie. We're thrilled to hear that Louise made your first home purchase easier and kept you informed throughout the process. Our team is dedicated to providing professional support and clear communication to ensure a seamless experience. We appreciate your trust in us and wish you all the best in your new home
5/5
TrustpilotDebbie T has been an absolute joy from…
Debbie T has been an absolute joy from start to finish of our house purchase! She’s incredibly knowledgeable, always on hand with brilliant advice (and the occasional agony aunt session!) and has been fantastic at keeping us updated and chasing things along. She’s a pleasure to speak to and has made the whole process feel so much easier. A real credit to Miles & Barr, thank you, Debbie! ❤️
Thank you for sharing your wonderful experience, Lauren. We are thrilled to hear that Debbie provided you with exceptional support and made the process feel easier. We appreciate your kind words and wish you all the best in your new home!
5/5
TrustpilotThe team at miles and Barr have been…
The team at miles and Barr have been very helpful and Abigail Mantel has been very helpful with the selling of my house
Thank you for your kind words, Nigel. We're thrilled to hear that Abigail provided you with such helpful support during the sale of your house. Our team is dedicated to delivering a seamless experience with professionalism and local expertise. If you need anything further, please don't hesitate to reach out to us.
5/5
TrustpilotOutstanding Service from Start to Finish
We have been absolutely thrilled with the service provided by Miles & Barr. Everyone we have spoken to has been friendly, professional, and genuinely helpful throughout the entire process. The level of service has exceeded that of other estate agents in the area, and we’ve had experience with several Canterbury-based agents in recent years. From start to finish, the communication and support have been excellent. Two people who particularly stood out were Luke Payne and Rebecca Gravener. They guided us through the sale with professionalism, kept us informed every step of the way, and were always approachable and willing to help. Their dedication and hard work ultimately got the job done, and we are incredibly grateful for everything they did. We wouldn’t hesitate to recommend Miles & Barr to anyone looking to buy or sell a property.
Thank you, Emma, for sharing your wonderful experience with us. We are delighted to hear that our team's support and professionalism exceeded your expectations. It's great to know that Luke and Rebecca provided you with clear communication and dedicated assistance throughout your sale. We truly appreciate your recommendation
4/5
TrustpilotGracie Mae Brown feedback
Gracie Mae Brown is very helpful and promptly follows up on any issues and requests that I put her way. She clarified status of rental increase and following up promptly on gas invoice
Thank you, Malcome, for sharing your experience with us. We are thrilled to hear that Gracie Mae was so helpful and efficient in addressing your requests. We understand the significance of clear communication and are dedicated to providing professional support. If you have any further concerns, please feel free to reach out to us.
5/5
TrustpilotExcellent communication
Our contact with Miles and Barr was predominantly with Emily Stickler. Emily has been fantastic and has always been available to contact with any queries. Emily regularly called us every week to update us on the progress of the sale. 5/5 star service.
We're happy to hear that you had such a positive experience. It's great to know that the regular updates and availability met your needs. Thank you for sharing your kind words and valuable feedback.
5/5
TrustpilotAn Excellent Company To Work With
From the very beginning of the sales process all members of the Miles and Barr team we very attentive. We were offered good advice and and at all times they showed courtesy and patience. 95% of the time they responded to our emails within a day. Highly recommended estate agent to work with. I have probably forgotten some one but thank An Excellent Company To you Sam, Kayleigh, Emily, Ross and Jordan.
Thank you for sharing your wonderful experience with our team. We are delighted to hear that our support was attentive and professional throughout the process. Your recommendation means a lot to us, and we appreciate your kind words for Sam, Kayleigh, Emily, Ross, and Jordan. We strive to deliver a seamless experience with integrity and local expertise, and we look forward to assisting you again in the future
5/5
TrustpilotThroughout the selling process nothing was too much trouble.
We exchanged today and the whole process was made easier with Debbie’s help every step of the way. Debbie Mead was always easy to contact and talk to. If she was busy or even on her days off she would call me back.
We appreciate you sharing your experience. We're happy to hear that the process was made easier with the support you received. It's great to know our team offered efficient and helpful guidance throughout. Thank you!
5/5
TrustpilotLisa has been wonderful!
My property manager Lisa has been wonderful and approachable and my experience with Miles and Barr is one of the most positive I have had in 14 years of renting !
Thank you for sharing your wonderful experience, Robert. We're pleased to hear that Lisa has been approachable and that your time with us has been so positive. We strive to provide professional support and clear communication to meet individual needs. If there's anything more we can do for you, please let us know.
5/5
TrustpilotGood job done. Worth the fee.
My family need a lot of care .I am an unpaid carer . The fact that the staff at Miles and Barr do such a great job of managing our rental property a huge help to me . Every time I contact them they respond and help with useful one to one conversations ,such a help as technology simply does not understand the world and work load of an unpaid carer .Thank you all at Miles and Barr.
Thank you for sharing your experience, Mrs Spencer. We are delighted to hear that our team has been a great support in managing your rental property. We strive to provide professional and efficient service, recognising the unique needs of our clients. If you ever need further assistance, please do not hesitate to reach out to us.
5/5
TrustpilotClear communication and great sales progressor
Miles and Barr were great at talking us through the whole process of purchasing a house and our sales progressor Annie was fantastic keeping everyone on track - thank you!
Thank you for your wonderful feedback. We're delighted to hear that our team provided excellent support throughout your home purchase. It's great to know that Annie, your sales progressor, kept everything on track for you. We truly value your experience and are here for any future needs.
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