Trusted Agent profile · Kent

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Miles and Barr Kent reviews

4.5

★★★★★ Excellent

1,072 reviews across 2 platforms

125 High Street, Herne Bay, Kent, CT6 5LA

Miles and Barr's office in Kent, at 125 High Street, is rated 4.5 out of 5 across 1,072 reviews on two platforms, including 262 Google reviews rated 4.5.

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4.5 / 5

262

Reviews on Google

This office

Trustpilot logo

810

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Kent office, from every platform, shown as written. First names only.

5/5

Trustpilot

Property Sale

Miles and Barr (in particular Becky White) were very helpful during the sale and responded promptly with any questions i had. As i live overseas, it was important to have a local contact point that was able to help with a range of issues and concerns.

Geoff · 18 June 2026

Agent replied · 24 June 2026

Thank you for sharing your experience, Geoff. We're delighted to hear that our support was helpful and efficient during your sale. Having a local contact is essential, and we're glad that Becky, your sales progressor could provide that for you. If you have any further questions, please don't hesitate to reach out to us.

5/5

Trustpilot

Very pleased with the team at Miles and…

Very pleased with the team at Miles and Barr for recently selling my property. I initially chose them thanks to the warm and professional approach of Maddy at the front of house. Shea then provided a well-researched valuation and responded quickly to all of my questions. Kayleigh expertly negotiated an offer and timescale that worked perfectly for everyone in our chain. Finally, Emily handled the sales progression with empathy and complete regularity; her weekly updates provided a level of reassurance I haven't experienced with other agents. I am so glad I went with Miles and Barr and would highly recommend them if you are thinking of selling your home.

Ben · 18 September 2026

Agent replied · 21 September 2026

Thank you for sharing your wonderful experience, Ben. We're thrilled to hear that our team provided you with professional support and clear communication throughout the process. It's great to know that our local expertise and integrity helped you achieve a successful sale. We truly appreciate your recommendation and wish you all the best in your new chapter

5/5

Trustpilot

The staff are very helpful

The branch staff are very helpful, polite and friendly and have had a positive experience with them during viewings and when I came into branch to ask questions. Denise who has been dealing with our move has been very good at answering all our questions and we had a lot as first time buyers.She is also really cheerful and down to earth, so has made the whole process feel less intimidating! The process was broken into manageable steps so would recommend for first time buyers to go with M&B Canterbury as they have made it less overwhelming for us. It helps they worked alongside our solicitors, PLS, who they got in touch with us. I believe this made the process more smooth and less stressful.

Rachael · 17 September 2026

Agent replied · 21 September 2026

Thank you for sharing your wonderful experience, Rachael. We're thrilled to hear that our team provided you with helpful and friendly support during your journey as first-time buyers. It's great to know that Denise made the process feel manageable and less intimidating. We appreciate your recommendation!

5/5

Trustpilot

Nadine Roberts

Nadine Roberts, Senior Sales Progressor provided invaluable support in the latter stages of our property purchase through Miles and Barr. Her regular “check ins” with us and timely communications when the going became tough with our sales chain were supportive and we feel, integral, in bringing the extremely fraught exchange and completion process to a satisfactory conclusion. We really appreciated both her professional and reassuring manner and “safe pair of hands” in supporting both our Seller’s interests and ours and in facilitating communications lower down our chain. Nadine provided excellent customer service and both complimented and completed our earlier 5* experience with Miles and Barr colleagues, in their role as Selling Agents within the Broadstairs area. Trustworthy and Exemplary recommendation to anyone seeking Estate Agency services in and around Broadstairs. With thanks to all the Team

Consumer · 15 September 2026

Agent replied · 19 September 2026

Thank you for sharing your experience with us. We're thrilled to hear that Nadine provided invaluable support during your property purchase. Her professional and reassuring manner truly reflects our commitment to integrity and customer value. We appreciate your trust and recommendation.

5/5

Trustpilot

Huge thank you to Louise Daly and the team

Huge thank you to the team, especially Louise Daly who has been wonderful getting this first time buyer’s purchase over the line. Louise has been instrumental in communication and helping to resolve issues, and making the whole process stress free. Very happy and grateful! ☺️

Jo · 18 June 2026

Agent replied · 24 June 2026

Thank you for your kind words, Jo. We're thrilled to hear that Louise, your sales progressor, provided such excellent support and made your first-time buying experience stress-free. We pride ourselves on clear communication and professional integrity to ensure our customers feel valued. If you need anything else, please don't hesitate to reach out to us.

5/5

Trustpilot

Great viewing experience

Lynette was the perfect person to introduce us to Canterbury and its properties. She understood straight away what we were looking for and took us around to show us. Big plus was that she was able to drive us around.

Peter · 23 July 2026

Agent replied · 5 October 2026

Thank you for your kind words, Peter. We're thrilled to hear that Lynette provided you with excellent support and showcased Canterbury's properties effectively. We appreciate your feedback and look forward to assisting you again in the future.

5/5

Trustpilot

I had a wonderful experience dealing with Emily

I had a wonderful experience dealing with Miles & Barr, Emily was outstanding and so helpful and friendly. She kept me updated constantly and was always putting my mind at rest. Would throughly recommend them. Big thank you to Emily ❤️

Jo · 16 July 2026

Agent replied · 20 July 2026

Thank you for sharing your wonderful experience, Jo. We are thrilled to hear that Emily provided outstanding support and kept you updated throughout the process. We truly appreciate your recommendation and will pass on your kind words to Emily.

4/5

Trustpilot

Selling and buying a house is always a…

Selling and buying a house is always a stress process but the service we received from our sales progressor Louise made it more manageable. Louise was always available when needed and provided great communication with the chain and always happy to assist when needed.

Harriet · 23 June 2026

Agent replied · 25 June 2026

Thank you for sharing your experience, Harriet. We're glad to hear that Louise's support made the process more manageable for you. If there's anything more we can do to assist you, please feel free to reach out.

5/5

Trustpilot

Renting with Miles & Barr was great

Renting with Miles & Barr was great, easily one of the best agencies we’ve rented from before. Madison was quick to respond to any issues we had over our two year tenancy and quickly found the solutions we needed.

Daniela · 27 July 2026

Agent replied · 29 July 2026

Thank you for your feedback, Daniela. We're so pleased to hear that our support was efficient and that Madison was quick to address your needs during your tenancy. We strive to deliver a seamless experience with integrity and professionalism. If you ever need assistance in the future, please don't hesitate to contact us.

5/5

Trustpilot

Thank You, Miles and Bar

We are very grateful for the journey to our new home with the help of Miles and Bar. They provided excellent guidance and support throughout the process. A special thank you to Louise and Bradley for all their help and professionalism. Highly recommended!

Manu · 30 June 2026

Agent replied · 2 July 2026

Thank you, Manu, for sharing your wonderful experience with us. We are thrilled to hear that our team provided you with excellent support and professionalism throughout your journey to your new home. We always strive to put our customers first and deliver a seamless experience. Your recommendation means a lot to us

5/5

Google

Just wanted to thank Katie and the team at Miles & Barr. From our first contact with Gemma, then site visits with Ollie and overall support all the way through from Katie, made it an easy and painless experience. The whole team were friendly, knowledgeable and supportive throughout the process. Thank you so much. Terry & Elaine Coleman

Terry · 3 March 2026

Agent replied · 24 March 2026

Thank you Terry. We are thrilled that our team provided you with friendly and professional support throughout the process. If you need anything else, please do not hesitate to reach out to us - Thanks.

5/5

Trustpilot

Louise - Miles and Barr

Louise has been absolutely fantastic and so pro active throughout the entire experience, even when the agents in the rest of the chain seemed to become stagnant. We really appreciate all of your help. Thank you

Shannon · 10 August 2026

Agent replied · 15 August 2026

Thank you for sharing your experience, Shannon. We're thrilled to hear that Louise provided such proactive support during your journey. We strive to deliver a seamless experience and appreciate your recognition of her professionalism and efficiency. If you need anything further, please don't hesitate to reach out to us

5/5

Trustpilot

Miles & Barr

I went through Miles & Barr to complete the purchase of my first home. Denise was very helpful, providing responses to my Emails/phone calls in a timely manner, and was efficient in moving the purchase process forward until completion. Would recommend!

Alex · 6 July 2026

Agent replied · 10 July 2026

Thank you for sharing your experience, Alex. We're thrilled to hear that Denise provided timely support and efficiently guided you through your home purchase. We always strive to put our clients first and deliver a seamless experience. If you need anything further, please don't hesitate to reach out to us

5/5

Trustpilot

Emily Stickler

We are first time buyers, and had Emily Stickler managing our house purchase for us. From start to finish, Emily was fantastic, always chasing third parties for updates and keeping us in the loop more so than our solicitors did! Couldn’t have asked for a better estate agent.

Tom · 16 May 2026

Agent replied · 27 May 2026

Thank you for sharing your wonderful experience, Tom. We are thrilled to hear that Emily provided fantastic support throughout your house purchase. Our team strives for clear communication and efficiency, ensuring our clients feel valued. If you need anything else, please don't hesitate to reach out to us

5/5

Trustpilot

Brilliant experience of renting

Miles and Barr have been great - it had been a while since I'd rented but everything was explained really well and it was a quick, smooth process. While living in the flat, my property manager Abigail Burch has been such a brilliant help - actioning any issues immediately and always so responsive. She's friendly, helpful and proactive - it's been a real pleasure to work with her. I'm moving out soon but I would definitely rent again through Miles and Barr.

Alice · 13 May 2026

1/5

Trustpilot

Very pushy with using their solicitors

I know the guy was only doing his job, but I dislike the system of aggressive sales technique to get buyers to use a solicitor you recommend, so you can make some commission. To be fair, the guy wasn't unpleasant, but was persistent, and I felt bamboozled into agreeing, despite my concerns which I aired at the time, including conflict of interest,due to sellers using same company. Unfortunately a quote i was given verbally was inaccurate, but as you wanted my money immediately, your now having to sort out what I hope is a full refund, so we can use our preferred and cheaper solicitors. To be honest, this has left an unpleasant taste in my mouth, im now apprehensive about having to deal with miles and barr for the sale, and won't be selling with this company when we sell our house next year. Its just too pushy, and not all estate agents do this, one we used in Sandwich certainly wasn't. . So my advice, be prepared for battle if you want to use your own solicitor! Your guy who showed us the flat twice was lovely though.

Marcus · 31 August 2026

Agent replied · 2 September 2026

Hi Marcus, Thank you for taking the time to share your feedback regarding your experience with Miles & Barr Mover Essentials. I am sorry that our discussions regarding conveyancing services gave you that impression. Having reviewed the matter, I understand there was initially some confusion regarding the conveyancing quotation provided through Mover Essentials. Once this was identified, the correct revised quotation was provided to you before any payment was made. Whilst I appreciate this may have caused frustration and concern, I can confirm that you chose to move forward only after receiving the revised quotation and having the opportunity to consider your options. I understand that you have chosen to instruct an alternative solicitor. Following your decision, the fees paid through Mover Essentials were refunded, enabling you to proceed with your preferred conveyancing firm. Mover Essentials is designed to introduce clients to a panel of trusted conveyancing firms and provide information to help them make an informed choice. However, the decision regarding which solicitor to instruct always remains entirely with the client, and we never want anyone to feel pressured during that process. Thank you again for bringing your concerns to our attention. We value all feedback as it helps us improve our service. I appreciate your comments regarding the member of our team who conducted the viewings, and I will ensure that this positive feedback is passed on. Should you wish to discuss your experience further, please feel free to contact me directly. Kind regards, Lisa Cook Sales Progression Manager Miles & Barr

5/5

Trustpilot

Great experience purchasing our new…

Great experience purchasing our new property through Miles and barr! Becky White was very helpful throughout, providing regular updates and chasing solicitors vigorously for us. Thank you guys !!

Glenn · 17 September 2026

Agent replied · 21 September 2026

Thank you for sharing your wonderful experience, Glenn. We are thrilled to hear that Becky provided you with excellent support and kept you updated throughout the process. If you need anything else, please don't hesitate to reach out to us.

5/5

Trustpilot

Jade Eccott

Jade Eccott was so helpful and went above and beyond her duties, Nothing was any trouble and especially when I couldn't get hold of the Solicitor she gave her a gentle nudge each week, 10/10 rating ❤️

Andrew · 24 July 2026

Agent replied · 4 August 2026

Thank you, Andrew, for your wonderful feedback. We're thrilled to hear that Jade provided such exceptional support and went the extra mile for you. If you need anything further, please don't hesitate to reach out to us.

5/5

Trustpilot

Mel was great throughout the process

Mel was great throughout the process, especially towards the end. When things started to get slow and tight, Mel really pushed the sale and purchase through, even working outside of her work hours.

Customer · 20 August 2026

Agent replied · 5 October 2026

Thank you for sharing your experience with us. We're thrilled to hear that Mel provided exceptional support, especially when things got tight. Her dedication to pushing the sale and purchase through demonstrates our commitment to efficiency and customer value. We appreciate your kind words and look forward to assisting you again in the future

5/5

Trustpilot

Good experience selling our house with the deal branch

Good experience selling our home with the deal branch. Luke H was great at communicating with us and keeping us informed and also Aimee during the viewing process. Jade the sales progressor also did a great job updating us and handling any concerns after the offer was accepted. After having challenging first buyers they went out of their way to get us a new better offer and see it through to exchange of contracts. I would use them again if I ever look to move again.

Brendan · 26 August 2026

Agent replied · 2 September 2026

Thank you for sharing your positive experience, Brendan. We're delighted to hear that our team provided excellent communication and support throughout the process. It's great to know that we could secure a better offer for you. We appreciate your trust and would be happy to assist you again in the future

5/5

Trustpilot

Had a great experience

Had a great experience. Debbie was very helpful and would chase up the solicitors when needed. We have had a quick turnaround from selling to exchange was roughly 3 months. Would definitely use this agent again.

Carly · 29 July 2026

Agent replied · 6 August 2026

Thank you for sharing your wonderful experience, Carly. We're thrilled to hear that Debbie provided such helpful support and ensured a quick turnaround for your sale. We look forward to assisting you again in the future!

5/5

Trustpilot

Fin and Louise at margate

Fin at Margate right from the start was prompt and professional with dealing with sale. He also has a very friendly and genuine manner about him which we warmed to from the start. We were updated throughout. All the viewings were arranged and we were given helpful feedback. Louise at margate throughout the sale was keeping us updated with any progress. She was checking all the time with us and solicitors etc. She is so easy to deal with and approachable at all times and very professional too. Our experience overall was such a good one that we would not hesitate in recommending them.

Caroline · 24 August 2026

Agent replied · 2 September 2026

Thank you for sharing your wonderful experience, Caroline. We are delighted to hear that our team's professionalism and friendly approach made a positive impact. It's great to know you felt supported and well-informed throughout the process. We truly appreciate your recommendation and look forward to assisting you again in the future

5/5

Trustpilot

Jade Eccott was supportive throughout…

Jade Eccott was supportive throughout the process and communicated all the way from offer to completion. She was always available to assist with concerns and ensured the whole process was as smooth and easy as possible, 10/10.

Cas · 18 July 2026

Agent replied · 20 July 2026

Thank you for sharing your wonderful experience, Cas. We're thrilled to hear that Jade, your sales progressor, provided such supportive and professional assistance throughout the process. If you need anything further, please don't hesitate to reach out to us.

5/5

Trustpilot

The stewardship of our house purchase…

The stewardship of our house purchase was undertaken by Louise with diligence and integrity. We really appreciate how Louise went beyond our expectations to further the progress of our sale. Thank you Louise, you have made our first house purchase a lovely experience.

Lewis · 6 June 2026

Agent replied · 12 June 2026

Thank you for sharing your wonderful experience, Lewis. We're thrilled to hear that Louise, your sales progressor, provided such diligent and professional support during your house purchase. Our team strives to go above and beyond to ensure a seamless experience for our customers. We wish you all the best in your new home!

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