Trusted Agent profile · Herne Bay
Verified
★★★★★
1,078 reviews across 2 platforms
125 High Street, Herne Bay, CT6 5LA
Part of Miles, see every office.
Miles's office in Herne Bay, at 125 High Street, is rated 4.5 out of 5 across 1,078 reviews on two platforms, including 262 Google reviews rated 4.5.
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Every review we hold for the Herne Bay office, from every platform, shown as written. First names only.
5/5
GoogleBobby was polite, knowledgable and friendly he was able to answer any questions we had and ensure we had all the relevant information to make a informed decision as to weather we wish to make and offer or not without the added pressure. Would highly recommend.
5/5
TrustpilotWhat an absolute legend Louise is!
What an absolute legend Louise is!! without here we 100% would not have got through this. thank you so so much x
Thank you for your kind words, Antony! We're thrilled to hear that Louise provided the support you needed. Our team is dedicated to delivering a seamless experience with integrity and professionalism. If you need anything else, please don't hesitate to reach out to us
5/5
TrustpilotCan’t thank Melissa enough!
We cannot thank Melissa for all the help and support with purchasing our new home! She has gone above and beyond and made a stressful situation so much easier! She has always been quick replying to our queries and been our go to person during the whole process!
Thank you so much for your kind words, Holly. We are thrilled to hear that Melissa, your sales progressor, provided you with the support you needed and made the process of purchasing your new home easier. Your feedback is a wonderful reminder of our commitment to customer service and reliability, and we look forward to helping you again in the future.
5/5
TrustpilotAnnie at Miles and Barr was Amazing…
Annie at Miles and Barr was Amazing guiding me through the process of buying my New House. She was Experienced Professional and Friendly. Any issue/query raised she would deal with it immediately. Liaising between myself and the Vendors, listening to any concerns, following through to a satisfactory agreement. Throughout the process I felt confident that my interests were considered as well as Vendors. It was a smooth quick transaction. Leaving myself and Vendors satisfied with the way our sale was conducted. Highly recommend
5/5
TrustpilotBecky White was always available and…
Becky White was always available and easy to contact with any queries or questions we had about the purchasing of our new house. Despite some of the unforeseen complications, Becky was on hand to ease any concerns we had and to make sure all parties responded as quickly as possible. Thanks Becky!
We're happy to hear that the purchase of your new house went smoothly. We appreciate that the availability and support you received from Becky, your sales progressor, eased your concerns. Thank you for your positive feedback!
5/5
TrustpilotHouse sale
We were kept updated with viewings and every stage of the sale. Very helpful staff and always at the end of the phone. Emily was first class keeping us up to date weekly
We're so pleased to hear our team kept you well-informed throughout your sale. Thank you for your kind feedback!
5/5
TrustpilotA Great Maintenance Manager.
My Excellent Maintenance Manager. Its been great having Madison Rowe as my Maintenance Manager over the last 3 years. She has been very business like and efficient, and quick to reply to any problems l have. She has a cheerful, friendly manner and its been a pleasure having her as my Maintenance Manager. She is definatly the best one l have had after a long association with Miles and Barr.
Thank you, John, for your wonderful feedback. We are thrilled to hear that Madison has provided you with such professional and efficient support. Her cheerful manner and quick responses truly reflect our commitment to putting people first. We appreciate your loyalty and look forward to continuing to deliver great customer value.
5/5
TrustpilotDenise was very helpful during a long…
Denise was very helpful during a long and stressful exchange, I would recommend them. Progressor Abbie was also proactive and helpful whilst Denise was on annual leave.
Thank you for sharing your experience, Aaron. We're delighted to hear that Denise and Abbie provided you with helpful support during a challenging time. We strive to deliver a seamless experience through our professional and proactive team. If you need anything further, please don't hesitate to reach out to us
5/5
TrustpilotLouise Daly has been amazing with…
Louise Daly has been amazing with supporting me along the selling process. I would recommend Miles and Barr to other people as a result of the support I have received form Louise.
Thank you, Alex, for your kind words about the support you received. We're thrilled to hear that Louise provided amazing assistance during your selling process. Our team is dedicated to delivering a seamless experience with professionalism and local expertise. We appreciate your recommendation and look forward to helping others
5/5
TrustpilotSale with Miles and Barr Herne Bay
We have just completed our property sale with Miles and Barr and have been really pleased with the service. Maddie and Reuben in the Herne Bay office have been fantastically helpful and Melissa in the progression team has gone above and beyond in making the sale happen (even assisting whilst on annual leave). We're incredibly grateful and would look to return if we were to sell again in the future.
Thank you for sharing your wonderful experience, Beth. We are thrilled to hear that Maddie, Reuben, and Melissa provided such fantastic support during your property sale. We look forward to assisting you again in the future if you decide to sell.
5/5
TrustpilotLouise has been extremely helpful…
Louise has been extremely helpful throughout the entire process, it was great to have someone on your side to explain and simplify the process especially as a FTB.
Thank you for your kind words, Ella. We're thrilled to hear that Louise, your sales progressor provided you with excellent support and made the process easier for you as a first-time buyer. If you need further assistance, please don't hesitate to reach out to us.
5/5
TrustpilotDenise from Miles and Barr made our…
Denise from Miles and Barr made our home purchase smooth from start to finish. She was helpful, responsive, and reassuring throughout the process. Her professionalism, clear communication, and attention to detail gave us confidence.
We appreciate your kind words. We're happy to hear that your home buying experience was smooth, and that our team member was supportive, responsive, and helpful. We value your recommendation and are grateful for your feedback.
5/5
TrustpilotI have been renting with Miles and Barr…
I have been renting with Miles and Barr for nearly 3 years now. After a turbulent time with personal issues I can say that Charlotte Thomas at the ramsgate branch has been impeccable with her service and kindness towards me. I couldn’t recommend her as an agent more. Whenever I need anything she is there and responds promptly with whatever I request I need. Thank you for everything!
Thank you for sharing your positive experience Millie. We are thrilled to hear that Charlotte has provided you with impeccable support and kindness. Our team is dedicated to delivering a seamless experience with professional integrity and expertise. If you need anything further, please do not hesitate to contact us.
5/5
TrustpilotMelissa is a Stellar Sales Progressor
We were impressed with Melissa Scarsbrook's assistance from the start of the sales progression service at M&B. She made first contact and provided regular updates without the need to chase her - a rarity these days in our long experience of buying and selling houses. Melissa also acted as an effective channel of communication with the other side which really helped us plan our move. Every estate agency needs a Melissa! 👏
Thank you, Felicia, for sharing your wonderful experience with us. We're thrilled to hear that Melissa provided such professional support and kept you updated throughout the process. Clear communication and efficiency are our priorities, and it's great to know that Melissa, your sales progressor, excelled in these areas. We appreciate your kind words and hope to assist you again in the future!
5/5
TrustpilotOutstanding Service, Reassurance Every Step of the Way
Rebecca Gravener at Miles & Barr has been outstanding from start to finish. She was always contactable, quick to reply, and consistently went out of her way to keep things moving between both solicitors.
We're so happy to hear that you had such a positive experience. It's great to know that our team member provided calm reassurance and clear explanations during a difficult sale. We appreciate your kind words and are grateful for your feedback.
5/5
TrustpilotMelissa Scarsbrook was very courteous…
Melissa Scarsbrook was very courteous and polite, cheerful and informative. We could tell there is a lot of heart in this and the care to help us the buyers and from what we have seen the vendor too. An excellent agent,
Thank you for sharing your wonderful experience with us. We are thrilled to hear that you found your sales progressor, Mel, cheerful and informative. We always strive to put people first and provide seamless support. Your kind words mean the world to us!
4/5
TrustpilotWould recommend
Initially when house put on the market, there seemed to be contact and follow up problems (switching over to a new IT system didn’t help). However once IT switch over was finished, then the various offices linked together and worked as one company, it was much improved. The sales people were very pleasant and helpful. Worth an extra mention was the Miles and Barr conveyancer, Louise Daly, who was excellent and kept me updated throughout the sold period and liaised well with my solicitor and my buyer as well as my vender. She was extremely helpful and certainly made a stressful situation and a last minute snag with my buyer, much easier to navigate.
We appreciate your feedback. We're happy to hear that the sales team was pleasant and helpful after the IT switch. It's great to know Louise Daly's work was excellent and made a stressful situation easier. Thank you for sharing your experience.
4/5
TrustpilotAlthough it took a long time the sale…
Although it took a long time the sale eventually went through. The team were generally good and Rebecca was very helpful.
Thank you for sharing your experience, David. We're glad to hear that Rebecca, your sales progressor, and our team provided helpful support throughout the process.
4/5
GoogleI was pleased with the professional attitude throughout most of the re-letting process. There was one slight blip in the middle where I was not updated about the possible new tenant status.
Hi Peter, Thank you for your positive review and for taking the time to share your experience. We are very pleased to hear that you were satisfied with the service provided. Should you require any further assistance, now or in the future, please do not hesitate to contact us. Yours sincerely, Rhian Juden
5/5
TrustpilotHouse Purchase
Thanks to Becky, Giuseppe and Josh for making the purchase of our house a very seamless experience. Always there to help and provided a great service
Thank you, Teresa, for sharing your wonderful experience with us. We are thrilled to hear that your sales progressor, Becky and Giuseppe and Josh provided you with seamless support throughout your house purchase. Our team is dedicated to delivering professional service and ensuring customer value. If you need anything further, please don't hesitate to reach out to us.
5/5
TrustpilotFantastic service
Fantastic service. Kim is always speedy to reply, and gets stuff done asap. Highly recommend.
Thank you for your wonderful feedback, Anna. We truly appreciate your kind words about our speedy support and efficiency. Our team is dedicated to delivering professional service with integrity. We look forward to assisting you again soon!
3/5
GoogleThank you for selecting us to give this property, but i would like to mention that the property was not cleaned properly. I came with a 10months old child but the house was having full of fur everywhere. My child got cold. We managed to clean the house at the moment. When you mentioned on your advertisement Pets are not allowed. We thought the house might be clean. Thank you for wishing us. House is spacious but was not cleaned at time we get the house.
5/5
TrustpilotGracie Maye was very efficient &…
Gracie Maye was very efficient & effective in solving a plumbing issue. After a week of going backwards & forwards (a severely blocked kitchen sink) Gracie sorted it within 1hr. She contacted a Drainage Company & they were at my property within the Hour. Problem fixed & Well done to Gracie!👏🏻👏🏻
5/5
TrustpilotLouise Daly is the only reason I give 5…
Louise Daly is the only reason I give 5 stars 🌟 she was amazing in keeping me updated every step of the way during the sales process, she liaised with my solicitor and buyers solicitors and my buyer which made the whole process much smoother as I didn't need to keep contacting my solicitor, shes like having your own wee PA shes brilliant
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