Every review we hold for the Kent office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotJade Eccott has made the process of buying a…
Jade has made the process of buying a first house less stressful than I thought with constant contact and updates as and when she had them. Without the contact with Jade we would have have been left in the dark on a few occasions. Highly recommended having her to help you along your way.
Harry · 21 September 2026
Agent replied · 30 September 2026
Thank you for sharing your experience, Harry. We're delighted to hear that Jade made your first home purchase less stressful with her constant updates and support. We strive to provide clear communication and professional assistance to ensure our clients feel informed every step of the way. If you need anything further, please don't hesitate to reach out to us
★★★★★ 5/5
TrustpilotThe purchase of my property through…Miles & Barr - Folkestone.
The purchase of my property through Miles & Barr - Folkestone was a most positive experience. All the sales team members I came into contact with, be it by phone or in person, were responsive and professional. A shout-out has to go to the progressor, Emily Stickler, who kept me regularly informed every step of the way during a lengthy & at times, a frustrating, conveyancing process.
Geoffrey · 20 February 2026
★★★★★ 4/5
TrustpilotEveryone was very helpful & Debbie Mead…
Everyone was very helpful & Debbie Mead kept us in the loop as to what was going on at all times.
Anne · 8 June 2026
Agent replied · 12 June 2026
Thank you for sharing your experience, Anne. We're glad to hear that our team, in particular, Debbie, your sales progressor, was helpful and kept you informed throughout the process. We apologise if there were any aspects that did not meet your expectations. Please feel free to reach out to us if you'd like to discuss your experience further.
★★★★★ 5/5
TrustpilotBecky was very helpful in assisting…
Becky was very helpful in assisting with our first house purchase.
Danielle · 13 August 2026
Agent replied · 15 August 2026
Thank you for sharing your experience, Danielle. We're delighted to hear that Becky provided such helpful support during your first house purchase. Our team is committed to delivering a seamless experience with professionalism and local expertise. If you need anything further, please don't hesitate to reach out to us
★★★★★ 5/5
TrustpilotExcellent service
Excellent service, Emily kept up up to date every step of the way, making our move go smoothly and taking off the pressure
Tania · 14 May 2026
Agent replied · 27 May 2026
Thank you, Tania, for your wonderful feedback. We're thrilled to hear that Emily provided excellent support and kept you informed throughout your move. Our goal is to ensure a smooth and efficient experience for our customers. We appreciate your recommendation and look forward to assisting you again in the future
★★★★★ 5/5
TrustpilotGreat Experience
Great experience with Miles & Barr for our first house purchase. Louise was very helpful, and communication was efficient.
Izzy · 11 June 2026
Agent replied · 16 June 2026
Thank you, Izzy, for sharing your wonderful experience with us. We're delighted to hear that Louise, your sales progressor, provided helpful support and that our communication was efficient. We always strive to put our clients first and deliver a seamless experience. If you need anything further, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotA great company to purchase through
I purchased my new property through Miles and Barr. Their communication was great from beginning to end, they kept me well informed and explained the process clearly. Their sales progressor Denise was attentive, professional and reassuring. I would most definitely recommend.
Katy · 15 December 2025
Agent replied · 25 December 2025
We're happy to hear that your property purchase went smoothly. We appreciate your highlighting our clear communication and the reassurance provided during the process from your sales progressor, Denise. Thank you for recommending our services!
★★★★★ 5/5
TrustpilotLouise was excellent
Louise was excellent! Communicative, polite, responsive. The whole team at Cliftonville office did a great job handling the sale from start to finish. Would highly recommend
Jeremy · 16 April 2026
Agent replied · 11 May 2026
We appreciate your kind words! We're so glad that Louise and the team provided excellent service throughout the sale. We value your recommendation!
★★★★★ 5/5
GoogleThank you so much to Bobby who helped my wife and I view 3 properties today. Bobby gave us brochures for each of the properties viewed, he allowed us to take our time at each of the viewings. He was a polite and helpful young man, a credit to your company. Brian Pitcher
Brian · 11 August 2025
Agent replied · 10 September 2025
Dear Brian,
Thank you for your kind words about your recent viewings with Bobby. We’re delighted to hear that he made the experience pleasant and informative for you and your wife. Bobby takes great pride in ensuring our clients feel comfortable and never rushed, and your feedback is a wonderful acknowledgment of his efforts.
I’ll be sure to pass your comments on to him, I know he will really appreciate them. Thanks, Joe.
★★★★★ 5/5
TrustpilotCustomer driven attentiveness
A more than satisfactory experience both selling and buying through M&B. Good communication and support during the viewings and offers stages. And then once the sale and purchase was agreed, Debbie Thwaites from the sales progression team was indispensable, she ensured the transaction went as smoothly and as quickly as possible, and she shared the burden of the stress that comes with dealing with solicitors which made the whole experience a lot more pleasant. I would certainly consider using M&B again in the future.
MISS · 9 October 2026
★★★★★ 5/5
GoogleThanks to Bobby for all the viewings we’ve had booked with him, he’s excellent at his job - a true asset to Miles & Bar, would highly recommend.
Chloe · 18 March 2026
Agent replied · 24 March 2026
Thank you for your kind words, Chloe. We are thrilled to hear!
★★★★★ 5/5
GoogleBobby has been amazing with us viewing properties through Miles and Barr so far. Knowledgable about the local area and patient with us with lots of questions we throw at him!
Hannah · 1 October 2026
★★★★★ 5/5
GoogleBobby was lovely told us everything we needed to know and showed us around the property also let us have a little time on our own to look around and discuss
Annaleah · 30 September 2026
★★★★★ 5/5
TrustpilotBig thank you to Becky & Giuseppe for…
Big thank you to Becky & Giuseppe for helping us get through the buying process, great communication throughout the journey
Sian · 8 May 2026
Agent replied · 12 May 2026
We're happy to hear that the buying process went smoothly for you. We appreciate your positive feedback regarding the communication provided during your journey.
★★★★★ 5/5
TrustpilotDebbie the sales progressor at Miles…
Debbie the sales progressor at Miles and Barr Birchington is the best one I’ve known by far, she’s helpful, always answers messages asap and get things done, thanks Debbie!
Kerrie · 9 October 2026
★★★★★ 5/5
TrustpilotEmily was extremely pro-active in her…
Emily was extremely pro-active in her communication and we felt fully informed during the whole process.
Roy · 22 May 2026
Agent replied · 27 May 2026
Thank you for your wonderful feedback, Roy. We're delighted to hear that Emily's proactive communication kept you fully informed throughout the process.
★★★★★ 5/5
TrustpilotLouise and her team have been amazing…
Louise and her team have been amazing with helping us getting our house, thank you so much
Olivia · 12 May 2026
Agent replied · 15 May 2026
We're so glad we could help you with your new home. Thank you for your kind words!
★★★★★ 1/5
TrustpilotMiles and Barr The Tenant Fees Act 2019
Tell me, when is an estate agent not an estate agent? Anwser, when they are Miles and Barr. They share a symbiotic relationship with GOOD LORD that is just plain unlawful as I will explain. Miles and Barr Ramsgate, are a letting agent. My tenant is moving out. Stupidly he gave them a £276.00 holding deposit for a new rental (I do not know how much the months rent was going to be) He lost all that money when he failed the referencing GOOD LORD! The Tenant Fees Act 2019 was a law that was induced off the back of corrupt and unscrupulous people masking as genuine landlords and agencies. This Act states that a holding deposit can be no more that one weeks rent at at time. If it is it is, 'An unlawfully retained holding deposit.' One would assume then that the Miles and Barr rentals team would follow this law as a matter of protocol moreover they should have told my soon to be ex-tenant he would lose he's money, after all would they of not had previous knowledge of this happening to prior renters? The next thing that happened was quite extraordinary. Miles and Barr manipulated my tenant and sought to exploit me in a classic case of gaslighting (The Equality Act 2010, Direct Discrimination) They coached him on how not to pay hes last months rent to me. So, lets summarise. Miles and Barr robbed my tenant of £276.00 and then coached him on how to knock me for half a months rent ( like good cop, bad cop) It's just the plain exploitation of the poor and needy. My tenant then started behaving atrociously as Miles and Barr fed him a diatribe of garbage. As i tried to warn my tenant that he was being advised wrongly, he said "My agent has told me I have done everything by the book." Interesting. I have all the evidence on my phone. I have the letter that my tenant said was for the council (now I know it was Miles and Barr coaching them through a made up tenancy agreement. I have my evidence. There is little to say of you. The less the better.
Julia · 17 May 2024
Agent replied · 11 June 2024
We are sorry to hear of the difficulties you are having with your tenant. Although you do not rent your property to the mentioned tenant through Miles and Barr, we have tried to assist you to resolve the issues that you are experiencing with your tenants finding a new property to move to. The only involvement we have had is through their recent application to rent a property with Miles and Barr. The referencing company failed your tenant’s referencing checks and as a goodwill gesture, we have refunded the holding fee back to your tenants and we retain no further monies from you or your tenant. We understand you are now experiencing issues with your tenant because of them not being able to rent a property from Miles & Barr, which is outside of our control. We wish you all the best and hope that your current letting agent can guide you through what to do next.
★★★★★ 5/5
TrustpilotFantastic team @ Miles & Barr Whitstable
Miles & Barr are such a great team of people to work with. From my first viewings I felt I was in good hands. All super nice people. Very knowledgeable of the area. Nothing was too much trouble for any of them. Annie did a fantastic job as Sales Progressor working well together we got there. Sophie, Megan, Harriet and Adam all made it happen, thank you for being a great team providing exceptional service along the way.
Margaret · 22 January 2026
Agent replied · 25 January 2026
Thank you so much for your kind words, Margaret. We're thrilled to hear that you felt in good hands with our customer-centric team, especially Annie, Sophie, Megan, Harriet, and Adam. Your trust means a lot to us, and we look forward to providing you with exceptional service again in the future. Thank you again for your feedback!
★★★★★ 5/5
TrustpilotGreat experience with Miles & Barr from…
Great experience with Miles & Barr from start to finish of buying our first home.
Nadine has great communication, very prompt in getting back to any questions. She was clear and helpful when encountering obstacles along the way and made the sale as stress free as possible. We fully recommend her and the team
Jay · 18 July 2026
Agent replied · 20 July 2026
Thank you, Jay & Eve, for sharing your wonderful experience. We are thrilled to hear that Nadine provided prompt and clear communication throughout your home buying journey. We truly appreciate your recommendation and wish you all the best in your new home!
★★★★★ 5/5
TrustpilotEmily stickler Our home-buying champ
Emily stickler was our contact point for the purchase of our first home, she was great from start to finish and got involved when we needed her too chasing paperwork,solicitors.Emily also kept us up to date fully with the process week by week and we were able to complete in a month as no chain either side because of the fast efficient service she provided. She answered all our calls and questions promptly. This whole process was made stress free by Emily and we thank her for that....
Belinda · 25 August 2026
★★★★★ 5/5
TrustpilotExceptional service
Having been a client of Miles & Barr for a number of years now, we have always experienced exceptional service, particularly from the Regional Team Manager (Michelle Purse) at Miles and Barr, Ramsgate, who is very diligent in ensuring that our properties are managed to a high standard and are compliant with all legislation.
Mrs · 16 July 2026
Agent replied · 22 July 2026
Thank you for your kind words, Mrs Da Silva. We are delighted to hear that you have consistently received exceptional support from Michelle and the team. Our commitment to professionalism and integrity ensures that your properties are managed efficiently and to a high standard. We truly appreciate your loyalty and look forward to continuing to provide you with great service.
★★★★★ 5/5
TrustpilotThe sales progressor
The sales progressor, Emily Stickler, was professional and helpful all the way through a difficult process. She kept us involved all the way through and was helpful in solving problems that arose. She kept the sale on track and was encouraging even when things looked uncertain. A big thanks, Emily.
Linda · 11 August 2026
Agent replied · 15 August 2026
Thank you for sharing your experience, Linda. We're thrilled to hear that Emily provided professional support and kept you informed throughout the process. We strive to deliver a seamless experience with integrity and local expertise. If you need anything further, please don't hesitate to reach out to us
★★★★★ 5/5
TrustpilotMove to Seasalter
I would like to say a big thank you to the team at Miles and Barr, Whitstable office. They have been fantastic from first viewing to completion. I would like to say a special thank you to Annie Collier who made the dealings with vendor, solicitors and my selling agents seamless. Thank you again to all involved.
Chambers · 20 February 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
