Trusted Agent profile · Kent
Verified
★★★★★
1,075 reviews across 2 platforms
125 High Street, Herne Bay, Kent, CT6 5LA
Miles and Barr's office in Kent, at 125 High Street, is rated 4.5 out of 5 across 1,075 reviews on two platforms, including 262 Google reviews rated 4.5.
Every review we hold for the Kent office, from every platform, shown as written. First names only.
5/5
GoogleBig thanks to Rebecca for all her help...gave us an amazing service...would give her more stars if I could
Thank you so much! Rebecca will be thrilled to hear your kind words, we really appreciate your amazing feedback.
4/5
TrustpilotI have been a client of Miles and Barr…
I have been a client of Miles and Barr who have managed my property in Ramsgate for many years. Obviously there have been a few ups and downs but I have to say it has been a pleasurable and rewarding journey. Well I a still with them!, Mandy Wilkins
Thank you for sharing your experience with us, Mandy. We are pleased to hear that your journey has been pleasurable and rewarding. We apologise for any ups and downs along the way and we are here to support you with our local expertise and professional integrity.
5/5
TrustpilotMy experience with Miles and Barr
My experience with Miles and Barr - Ramsgate was second to none. Kept informed throughout the process.
We appreciate your wonderful feedback! We're happy to hear that you were kept informed and that you had a great experience with our Ramsgate team.
4/5
TrustpilotLouise Daly was splendid
Louise Daly was splendid - quick, smart and reliable
Thank you for your kind words, Philip. We're delighted to hear that you found our support quick, smart and reliable.
5/5
GoogleIt’s a pleasure to be able to share our views on the service we received from you during our recent sale and purchase of our new home. From start to finish all the staff at Miles & Barr were extremely helpful, from updating us on progress to showing us around our new home. We made several visits to the office, which were always a pleasure and any queries we had were always dealt with promptly. We wouldn’t hesitate to use Mikes & Barr again should we need your services in the future.
Hi Sue! Thank you so much for taking the time to share your feedback. It was an absolute pleasure supporting you throughout the sale and purchase of your new home - enjoy those stunning views! We truly appreciate your kind words and your trust in Miles & Barr. Should you ever need our help again in the future, we’d be thrilled to assist. Wishing you every happiness in your new home! Thanks, Joe.
5/5
TrustpilotMel was available when needed and…
Mel was available when needed and supportive of the process. She was detailed and quick in responses and kept me in the loop at all stages
Thank you for your wonderful feedback, Holly. We're thrilled to hear that Mel, your sales progressor, was available, supportive, and kept you informed throughout the process. Your experience reflects our commitment to our customer focused service, and we look forward to helping you again in the future.
5/5
GoogleAmazing team and Daniel was the best. Definitely recommend!
Dear Grace, Thank you so much for your fantastic review! We're thrilled to hear that you had an amazing experience with our team, and we’re especially pleased to know that Daniel made a positive impact. Your recommendation means a lot to us, and we look forward to assisting you or your referrals in the future. Best regards,
5/5
GoogleRueben was absolutely brilliant. We viewed about 10 houses over the weekend with various different agents and his service stood out above them all. He has a really warm, friendly and professional manner. Me and my partner said we wish we loved the houses and could’ve submitted an offer with him!’ Just a Thankyou really, it does make a world of difference having a nice agent showing you around.
5/5
TrustpilotHave had a very positive experience…
Have had a very positive experience from the beginning, very professional Curtis. Would like to recommend the company. Thank you particularly to Becky White for keeping me updated on the progression most helpful during what can be a stressful time.
Thank you for sharing your positive experience, Julie. We are thrilled to hear that our professional team provided you with valuable support during a stressful time. We strive to keep our customers updated and appreciate your recommendation. If you need anything else, please don't hesitate to reach out to us
5/5
TrustpilotExcellent Progression Service
The after sales service with Louise has been brilliant.
Thank you for your kind words, Gary. We're thrilled to hear that Louise, your sales progressor, provided you with excellent support and communication. If you need anything further, please don't hesitate to reach out to us.
5/5
TrustpilotLouise was a total star
Louise was a total star. So proactive, empathetic and communicative.
Thank you for your kind words, Michelle. We are thrilled to hear that Louise provided such proactive and empathetic support. Our team strives to deliver a seamless experience through clear communication and professional integrity. We appreciate your feedback and look forward to assisting you again
1/5
TrustpilotAs a tenant over 2 years with Miles and…
As a tenant over 2 years with Miles and Barrs I repeatedly experienced missed and poor communications, blatant failure to follow procedures and policies, including failures to formally received a complaint. Attitude of senior managers was arrogant and dismissive. A company very much geared towards landlords and NOT tenants.
Thank you for taking the time to leave your feedback. We are sorry to hear that your experience did not meet your expectations. We strive to provide a professional service to both landlords and tenants and will take your comments on board as part of our ongoing review of our processes.
5/5
GoogleThank you to Bobby from Miles & Barr, appreciate all your help with finding our new home.
Thank you for your kind words. If you need anything else, please do not hesitate to reach out to us.
5/5
TrustpilotVery Professional
Very Professional, Excellent door. Very well installed. My property manger is Julie Greenstreet and she always goes out of her way to help. The liason between her and the owners makes for a great relationship with the tenant. Very grateful to all party's concernered. Thankyou.
Thank you for sharing your wonderful experience, Barry. We are thrilled to hear that you found our service professional and efficient. It's great to know that Julie provided exceptional support and helped foster a strong relationship with you as a tenant. We appreciate your gratitude and are here to ensure you continue to receive excellent customer value.
3/5
TrustpilotI’m giving the company 3 stars Diane 100.
I’m giving the company, Miles and Barr, only 3 stars because to be honest they are hopeless. I’ve had so many problems with them due to the lack of last minute information and requests that at one point I was seriously considering taking my business to another company. Having said that there is one person who is outstanding. Diane !! She is an absolute credit to the company. Always extremely pleasant, helpful in every way, answers any questions I may have, always emails or calls me back when asked, and sorts out any issues I may have. If it were possible I would give Diane 100 stars. In my opinion she should be running the company and the company would be a lot better off if she were.
4/5
TrustpilotProfessionalism
Our initial viewing of the property by the Sales Advisor who conducted our initial viewing of the property, was unprepared & ill advised before showing us around. However this was compensated by the professionalism of Denise Lumpkin, Sales Progressor, who couldn't have been more helpful.
Thank you for sharing your experience. We're sorry to hear that your initial viewing was not up to our usual standards. We appreciate your kind words about Denise's professionalism and support. We strive to deliver a seamless experience and would love to discuss any further concerns you may have.
5/5
TrustpilotDealt with all my needs and queries…
Dealt with all my needs and queries very quick and professionally. Easy and very nice friendly staff, both in building speaking face to face and with my agent via emails. Would recommend and tell anyone how good and friendly miles and barr are as a letting agency
Thank you for sharing your wonderful experience, Paul. We're delighted to hear that our friendly staff addressed your needs quickly and professionally. Your recommendation means a lot to us, and we look forward to assisting you again in the future.
5/5
TrustpilotEmily finally did it, well done
Took a long time to sell but but Emily Stickler in particularly drove it forward with lets say challenging buyers. would recommend the company with no problems but the selling market really needs a overhaul in that once you make an offer, you should place a NRD. would save a lot of expense and wasted time.
We appreciate your feedback and are glad you recommend our services. We acknowledge the selling process took longer than expected, and we're thankful someone on our team persevered with difficult buyers. We value your suggestion on improving the market.
5/5
TrustpilotExcellent Service
Gracie Brown has recently been appointed as my Relationship Manager for the rental property. She has been been very responsive to my requests; she gets back to me in a timely manner. She is very knowledgeable about the recent legal changes and explained them clearly to me.
Thank you for sharing your experience, Karen. We are delighted to hear that Gracie has been responsive and knowledgeable about recent legal changes. Our team strives to provide professional support and clear communication to ensure a seamless experience. We appreciate your feedback and look forward to continuing to deliver customer value with integrity and local expertise.
5/5
TrustpilotLOUISE from miles and barr
LOUISE from miles and barr was there every step of the way. At the end of a phone or email. Answered or provided information to all my questions and done alot of the running around for me.
Thank you for sharing your wonderful experience, Ray. We're thrilled to hear that Louise provided such exceptional support and was there for you every step of the way. If you need anything further, please don't hesitate to reach out to us.
5/5
TrustpilotLouise was really great throughout th…
Louise was really great throughout th whole process, thoroughly recommend!
We're happy to hear that you had a great experience. Thank you for your recommendation; it means a lot to us!
5/5
TrustpilotI had a great experience purchasing my…
I had a great experience purchasing my first property through Miles & Barr. I was assisted with the process by Becky who kept me updated throughout, liasised with solicitors and was very informative, helpful and friendly! As well as Giuseppe who showed me around a few properties, again very helpful, friendly and attentive. Great service, thank you all!
We're happy you had a great experience purchasing your first property. It's wonderful to hear that Becky and Giuseppe were so helpful, informative, and attentive throughout the process. Thank you for your positive feedback!
5/5
GoogleThank you Bobby. Very knowledgeable on the area, gave great advice
Thank you for your kind words, Claire. We're delighted to hear that Bobby provided you with great service! Thanks, Joe.
5/5
GoogleHaving commenced and then aborted a proposed house move I have found Miles and Barr to be very pleasant to deal with. My first contact was with Reuben who was charming and calming, both necessary in this game. Then Aliyah came to my home last week and she was lovely, friendly and professional. She gave me a lot of very useful information, which I had not considered, which assisted greatly in my decision process. Having then decided not to proceed there were no issues their end, no pressure. If i ever do decide to move it will be here I approach first. Thankyou Aliyah and Reuben
Thank you very much for your kind feedback. We're so pleased to hear that you had a positive experience with us. At Miles & Barr, we strive to provide a high standard of service, and it’s always rewarding to know our efforts are appreciated. Your comments will be shared with Reuben and Aliyah, who will be pleased to know they made a difference. Should you need any assistance in the future, we’d be more than happy to help. Warm regards, Joe.
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